Best MSP Software in the USA
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What is MSP Software in the USA?
MSP (Managed Service Provider) software helps IT service providers manage and automate the delivery of services to their clients, including monitoring, maintenance, and support of IT systems. It offers tools for remote monitoring, help desk ticketing, patch management, and network security, enabling MSPs to provide proactive and efficient services. The software often includes features like automated alerts, reporting, and client management to ensure smooth operations and timely issue resolution. By centralizing and automating routine tasks, MSP software helps reduce downtime, improve service quality, and enhance client satisfaction. Ultimately, it empowers MSPs to manage multiple clients' IT environments more effectively, increasing operational efficiency and scalability. Compare and read user reviews of the best MSP software in the USA currently available using the table below. This list is updated regularly.
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1
Site24x7
ManageEngine
ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.">
Starting Price: $9.00/month -
2
Auvik
Auvik Networks
Auvik is the ultimate tool for MSPs, enabling you to manage more clients with less effort. With automated network discovery, real-time mapping, and proactive monitoring, Auvik simplifies network management at scale. Deliver faster troubleshooting, reduce risks, and impress clients with actionable insights and detailed reports. By automating routine tasks and providing visibility into complex infrastructures, Auvik helps MSPs increase operational efficiency, improve client satisfaction, and grow their business—all while maintaining a competitive edge. -
3
ConnectWise Automate
ConnectWise
Solve IT problems at the speed of business with ConnectWise Automate. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. It offers teams the ability to discover all devices and users that need to be proactively monitored, remove delivery roadblocks, and support more endpoints without adding headaches or head count. -
4
ManageEngine OpManager
ManageEngine
OpManager is a network management tool geared to monitor your entire network. Ensure all devices operate at peak health, performance, and availability. The extensive network monitoring capabilities lets you track performance of switches, routers, LANs, WLCs, IP addresses, and firewalls. Monitor the finer aspects of your network: Hardware monitoring enables CPU, memory, and disk monitoring, for efficient. performance of all devices. Perform seamless faults and alerts management with real-time notifications and detailed logs for quick issue detection and resolution. Achieve network automation, with workflows enabling automated diagnostics and troubleshooting actions. Advanced network visualization-including business views, topology maps, heat maps, and customizable dashboards give admins an at-a-glance view of network status. 250+ pre-built reports covering metrics like device performance, network usage, uptime, facilitate capacity planning and improved decision-making.">
Starting Price: $95.00/one-time -
5
Addigy
Addigy
Addigy is the the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines MDM with live agent capabilities to manage and secure your Apple ecosystem — whether you’re managing 100 devices or 10,000. Addigy Guarantees Your Apple Success! How? Let us show you: • Real-time monitoring and management of all your Apple devices. • Secure user onboarding, fully automated. Deploy a new Mac in less than 5 minutes. • Custom compliance support to enforce policies for both groups and individual devices. • Easy software updates. Report, configure, and deploy all OS and third-party software updates. • Instant remote access to macOS devices for fast troubleshooting and issue resolution. Everything your team needs for optimal Apple management—and nothing you don’t.Starting Price: $5 to $6 per device -
6
Domotz
Domotz
Domotz is an IT Infrastructure Monitoring and Management Software on a mission to provide all service providers, MSPs, integrators, and enterprises with affordable network monitoring software that enables you to work smarter, build customer loyalty, and solve problems faster than ever. Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with a plug-and-play setup, a friendly UX, and a comprehensive feature set accessible from any desktop browser or mobile device. Monitor any network and IT infrastructure with our powerful, affordable, user-friendly network monitoring software. All the features you need to manage and monitor your IT infrastructure proactively. -
7
HaloPSA
Halo Service Solutions
HaloPSA is a modern and intuitive Professional Services Automation (PSA) solution, designed for Service Providers. With HaloPSA’s cloud platform, manage your entire business, modernise your customer experience and automate your service. As an all-inclusive platform, take advantage of all the features including Billing, Project Management, Reporting, time tracking and much more. Furthermore, take advantage of over 50 integrations to centralise your systems. Overall, HaloPSA is trusted by 100,000+ teams from 50+ countries, including global organisations such as Atos, NEC and Gijima.Starting Price: $35 per user per month -
8
servicePath CPQ
servicePath
QUOTE SMARTER, FASTER AND MORE PROFITABLY A single quote with an incorrect configuration can impact your hard-earned reputation. A misquoted price can tip a deal into the red. Why put your business at risk? servicePath is a configure, price and quote (CPQ) platform that is specifically designed to make complex quotes simple. Quotes that used to take days and involve multiple departments can be done in less than an hour in servicePath. Cut your risk of issuing a bad quote by having all the latest solution configurations and cost elements on one platform. Become more frictionless with servicePath.Starting Price: $75 USD/user/month* -
9
NMIS
FirstWave
FirstWave’s NMIS is a complete network management system that provides fault, performance, and configuration management, performance graphs, and threshold alerts. Business rules allow for highly granular notification policies with many types of notification methods. NMIS consolidates multiple tools into one system, ready for Network Engineers to use. Scalable, flexible, open, and simple to implement and maintain, NMIS is the Network Management System that underpins the operations of over one hundred thousand organizations worldwide – making it one of the most widely used open-source Network Management Systems in the world today. FirstWave enables partners, including some of the world’s largest telcos and managed service providers (MSPs), to protect their customers from cyber-attacks, while rapidly growing cybersecurity services revenues at scale. FirstWave provides a comprehensive end-to-end solution for network discovery, management, and cybersecurity for its partners globally.Starting Price: $0 -
10
IntegriBill
Sandy Beaches Software
IntegriBill, our 5th generation telecom billing and customer service application, was built to increase voice providers' profitability by meeting regulatory compliance requirements, improving productivity, minimizing fees and taxes, reducing churn and providing best in class management tools. All this has been accomplished by listening to our clients for more than 30 years. A few of the many features the application offers include: • Invoice Creation • Taxation • Tax Mapping assistance • Jurisdiction determination and rating of call detail records • RESTful API • Traffic Studies for Federal Universal Service Fund minimization • Proper taxation of bundled sales items • White Label billing • ACH / Credit Card integration • Tax Exemption tracking If your telecom company isn't more profitable utilizing IntegriBill, we've failed.Starting Price: $375.00 -
11
ServiceDesk Plus MSP
ManageEngine
ServiceDesk Plus MSP is a web-based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome. MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes.Starting Price: $1445 per year -
12
ConnectWise PSA
ConnectWise
ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools. -
13
ConnectWise ScreenConnect
ConnectWise
ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.Starting Price: $27 per month -
14
BackBox
BackBox
BackBox offers a simple way to intelligently automate the backup, restoration, and management of all devices on a network by providing centralized management of devices such as firewalls, routers, switches, and load balancers. Each of these devices plays a critical role in the availability and security of an organization’s network, and BackBox ensures they all continue to function effectively and effortlessly, streamlining operations for optimal performance. BackBox provides a foundation to harmonize the configuration between multiple devices, enabling seamless integration, and assuring compliance to organization or industry security policies, standards, or guidelines. IT administrators can easily employ BackBox to track configuration changes and see the deviation with the baseline for compliance validation and remediation. -
15
N-able N‑central
N-able
Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business -
16
Kaseya BMS
Kaseya
Kaseya BMS is a next-generation Professional Services Automation (PSA) software designed to boost productivity by simplifying IT service delivery and business operations. It provides a single console to manage ticketing, project and task management, billing, quoting, and remote support. With AI-powered tools for faster ticket resolution and integrated documentation, Kaseya BMS helps IT teams streamline workflows, improve collaboration, and deliver exceptional customer service efficiently. -
17
Virtuozzo
Virtuozzo
Virtuozzo, is a global leader in alternative cloud enablement, providing unique, purpose-built software which enables infrastructure and platform solutions to over 600 service providers around the world. Performance, flexibility, and ease of use define the product line up. Our partners can quickly, cost effectively and profitably create alternative private, public, hybrid or multi-clouds, rivalling those from major cloud providers, but with greater ROI, and customization. Service providers and enterprises can choose between various products and capabilities, using software defined networking, storage and powerful compute management and monitoring. Virtuozzo’s primary products allow for the rapid construction of virtual private servers (VPS), IaaS, PaaS, Storage-as-a-Service, Kubernetes-as-a-Service, WordPress-as-a-Service and Anything-as-a-Service (XaaS). -
18
Datto SIRIS
Datto, a Kaseya company
From servers to virtual machines, SIRIS is the secure data protection solution built for MSPs to protect their client data. Security comes first with two-factor authentication and the immutable Datto Cloud to deliver the all-in-one solution for backup and recovery in a ransomware world. Born for the MSP with a cloud first architecture that delivers an all-in-one solution that spans backup to DRaaS, all administered from a secure, multi-tenant cloud portal. Immutable backups and the secure Datto Cloud make SIRIS your best line of defense against ransomware. Patented Inverse Chain Technology™ fundamentally changes the way backup and recovery is done allowing for every incremental snapshot to be a fully constructed recovery point. Does deleting backups either accidentally or maliciously mean you can’t recover? Think again with Cloud Deletion Defense™ that undeletes the unthinkable. -
19
AhsayCBS
Ahsay Systems Corporation Limited
Ahsay Backup Software is specifically designed for Managed Service Providers, System Integrators, or IT Consulting Companies. It enables them to offer secure managed, cloud-hosted, and on-premises backup services to clients and earn a stable recurring income. The whole solution is built on a client-server architecture: The server-side centralized management console (AhsayCBS) can be installed on your backup server hosted in your data center or on a cloud platform like Microsoft Azure. We offer a hosted AhsayCBS instance if you don't want to host it. On the client side, there are three backup agents: AhsayOBM, AhsayACB, and Ahsay Mobile, which you can install on your customers' endpoints and devices. AhsayOBM backs up servers, databases, virtual machines, NAS devices, and Microsoft 365 user accounts as an administrator; AhsayACB backs up files on desktops, laptops, and Microsoft 365 as individual users.Starting Price: $1.50 / month -
20
Acronis Automation
Acronis
Acronis Automation is a Professional Services Automation (PSA) solution tailored for modern Managed Service Providers (MSPs), designed to streamline and enhance business operations. It offers comprehensive features including service desk management, billing and invoicing automation, Customer Relationship Management (CRM), project management, stock inventory control, and Key Performance Indicator (KPI) reporting. By integrating natively with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services within a single console, it enables MSPs to automate billing for various services, manage tickets efficiently, and gain valuable insights into business performance. This centralized approach not only reduces manual efforts but also improves client satisfaction and operational efficiency, empowering MSPs to make informed, data-driven decisions.Starting Price: $49.00/month/user -
21
ScalePad Lifecycle Manager
ScalePad
Lifecycle Manager Pro gives MSPs the tools to lead strategic client conversations rooted in Customer Success—using roadmaps and client-friendly reporting to run impactful QBRs, align technology with business goals, and prove long-term value. Lifecycle Manager X gives MSPs advanced tools to scale Customer Success—bringing together client context, goals, and detailed budgets to deliver tailored IT strategies that build trust, spark smarter conversations, and drive strategic growth with every client.Starting Price: $149/month -
22
Xurrent
Xurrent
Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.Starting Price: $0 per month Freemium -
23
RG System
RG System
Designed for MSPs and IT Professionals, RG System provides a SaaS IT Management platform that combines RMM, Data Backup & Restore and Endpoint Security on a centric portal. With RG System, you protect your whole IT infrastructure - servers, workstations and devices - and you benefit from unique Bitdefender GravityZone Business Security and Dell EMC Avamar integration. Remote access, patch management, ticketing, reporting, VMs backup, replication, firewall... you manage and secure your IT environments from the same web based interface. The portal is affordable, easy-to-use and on a pay as you go model. Make IT Easy, that's what we do!Starting Price: $1.50 -
24
Bacula Enterprise
Bacula Systems
Bacula Enterprise delivers Physical, Virtual, Container and Hybrid Cloud Backup & Recovery software for the Modern Data Center - all from a single platform. Designed for medium and large organizations, Bacula Enterprise backup and recovery software brings unique innovation, modern architecture, business value benefits and low cost of ownership. Bacula Enterprise corporate data backup software solution uses exclusive technologies that increase the interoperability, power, flexibility and functionality of Bacula Enterprise into a wide range of IT environments such as enterprise data centers, managed service providers, software vendors or cloud providers. Thousands of organizations worldwide use Bacula Enterprise in mission-critical environments, including NASA, Texas A&M University, Unicredit, Swisscom, Sky, and many more. Bacula provides additional security features over other vendors and offers advanced, hybrid Cloud connectivity to Amazon, S3, Google, Oracle and many more. -
25
Deepser
Deepser
Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status. -
26
Paessler PRTG Hosted Monitor
Paessler
The coronavirus pandemic has created new challenges for business and for remote IT monitoring. It's good to be able to rely on a proven steady in uncertain times. For 25 years, Paessler has been building software to simplify the lives of IT professionals. Perhaps our most advanced answer to the challenges of the day, Hosted Monitoring. Paessler PRTG Hosted Monitor offers monitoring out of the box. Traffic, applications, availability, bandwidth, all-important technologies are supported. Your PRTG instance is up and running in a very short amount of time compared to any in-house implementation. There’s no need to order new hardware or look for a machine with spare capacity. PRTG Hosted Monitor is agentless and you can start monitoring from your browser right away. We host your PRTG instance on reliable AWS servers in the region of your choice and constant backups go without saying.Starting Price: $149 per month -
27
Paessler PRTG Enterprise Monitor
Paessler
Paessler PRTG Enterprise Monitor is vendor agnostic. It can monitor almost every device, application, or service using all common monitoring protocols or the documented API. But even beyond classic IT, it supports industry-specific protocols to monitor medical devices, shop floors, IoT setups, and much more. It's one solution for your entire monitoring, from infrastructure to network, from applications to cloud services, from databases to storage, from virtual environments to IoT, and much more. Audits for large networks can take months as all the information has to be collected. Paessler PRTG Enterprise Monitor supports you with your audits with a single source of information, which also saves you time and money. Large enterprises run a multitude of monitoring and analysis tools, generating in-depth information about every IT component.Starting Price: $16,600 one-time payment -
28
Zest MSP
Zest MSP
Most PSA software is over-engineered, a hodge-podge of capabilities, and often requires complex configuration conducted by specialists to become useable. Zest was built on the premise that a PSA should be tailored to the needs of MSP managers and technicians and should be working day 1 out of the box. Zest is built to be ready to use out of the box. Gone are the days of months of complex configuration. Zest differentiates your MSP from the competition, optimizing your ability to keep and retain customers. Zest was built to optimize technicians' workflow and workload, and we're the PSA that technicians love to use. Making sure clients are happy is key to running an MSP. Zest makes sure you know the health of every account. Zest was created as the antithesis of big, complex MSP management systems. We pared away unnecessary customizations, time-consuming configuration, and costly additional hires, leaving you only with what you need.Starting Price: $79 per month -
29
audIT
Kaseya
audIT is a SAAS tool that MSPs use to quickly and easily create visual, simple, non-technical, and persuasive sales presentations that close more high-ticket IT deals with little to no price resistance. audIT users charge higher prices and generate more revenue through up-sells and cross-sells. audIT users create enterprise-level sales presentations in under an hour. Today, thousands of MSPs all over the world are using audIT to close more sales, increase MRR, and grow their business in the same way. audIT will help you raise your MRR because you can sell complete solutions at premium prices with the confidence they will say yes with absolutely no price objections or resistance. audIT unlocks hidden MRR you’ll get from easy upgrades during business reviews. With the added benefit that your clients say yes to the things they need to protect them. audiT will save you time by making the creation of simple and emotionally compelling sales presentations as easy as possible.Starting Price: $100 per month -
30
ScalePad Lifecycle Insights
ScalePad
Lifecycle Insights offered MSPs a better way to deliver vCIO services. Now, ScalePad has built these tools into our customer success powerhouse: Lifecycle Manager X. Lifecycle Manager X gives MSPs advanced tools to scale Customer Success, bringing together client context, goals, and detailed budgets to deliver tailored IT strategies that build trust, spark smarter conversations, and drive strategic growth with every client.Starting Price: $149/month