Audience
Managed service providers seeking a solution to manage their operations and services
About ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web-based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome. MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes.
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ServiceDesk Plus MSP Frequently Asked Questions
ServiceDesk Plus MSP Product Features
ITSM
MSP
Professional Services Automation
ServiceDesk Plus MSP Verified User Reviews
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"Unified Help Desk Solution for Managed Service Providers" Posted 2025-07-29
Pros: ServiceDesk Plus MSP enables efficient management of multiple clients from a single console.
It supports ticketing, SLA enforcement, asset tracking, and remote support.
Offers client-specific automation, branding, and role-based access controls.
Integrates with monitoring, analytics, and remote management tools seamlessly.Cons: Advanced features like multi-language support or custom dashboards may need enterprise plans.
Performance can be affected in large-scale deployments without proper resource allocation.
Customization of client-specific workflows may require scripting or advanced configurations.Overall: ServiceDesk Plus MSP is a comprehensive ITSM tool built for managed service providers to streamline support across multiple clients. It offers robust features for ticketing, automation, and SLA tracking, with centralized control and reporting. While it may need effort for advanced setups, it significantly boosts service delivery and operational efficiency for MSPs.
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