Audience

Managed service providers seeking a solution to manage their operations and services

About ServiceDesk Plus MSP

ServiceDesk Plus MSP is a web-based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome. MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes.

Pricing

Starting Price:
$1445 per year
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Company Information

ManageEngine
Founded: 1996
India
www.manageengine.com/products/service-desk-msp/

Videos and Screen Captures

ServiceDesk Plus MSP Screenshot 1
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Product Details

Platforms Supported
Windows
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

ServiceDesk Plus MSP Frequently Asked Questions

Q: What kinds of users and organization types does ServiceDesk Plus MSP work with?
Q: What languages does ServiceDesk Plus MSP support in their product?
Q: What kind of support options does ServiceDesk Plus MSP offer?
Q: Does ServiceDesk Plus MSP have a mobile app?
Q: What type of training does ServiceDesk Plus MSP provide?
Q: Does ServiceDesk Plus MSP offer a free trial?
Q: How much does ServiceDesk Plus MSP cost?

ServiceDesk Plus MSP Product Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Dashboard

MSP

Billing & Invoicing
Dashboard
Help Desk
Issue Management
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Backup Management
CRM
Live Chat
Privileged Access Management (PAM)

Professional Services Automation

Client Portal
Portfolio Management
Proposal Generation
Billing & Invoicing
CRM
Collaboration Tools
Document Management
Project Management
Quote Management
Resource Management
Time & Expense Tracking

RMM

Deployment Management
IT Asset Management
Network Monitoring
Real-time Alerts
For MSPs
Mobile Access
Patch Management
Remediation Management

ServiceDesk Plus MSP Verified User Reviews

Write a Review
  • Ranjit G.
    Server administrator
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Unified Help Desk Solution for Managed Service Providers"

    Posted 2025-07-29

    Pros: ServiceDesk Plus MSP enables efficient management of multiple clients from a single console.
    It supports ticketing, SLA enforcement, asset tracking, and remote support.
    Offers client-specific automation, branding, and role-based access controls.
    Integrates with monitoring, analytics, and remote management tools seamlessly.

    Cons: Advanced features like multi-language support or custom dashboards may need enterprise plans.
    Performance can be affected in large-scale deployments without proper resource allocation.
    Customization of client-specific workflows may require scripting or advanced configurations.

    Overall: ServiceDesk Plus MSP is a comprehensive ITSM tool built for managed service providers to streamline support across multiple clients. It offers robust features for ticketing, automation, and SLA tracking, with centralized control and reporting. While it may need effort for advanced setups, it significantly boosts service delivery and operational efficiency for MSPs.

    Read More...
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