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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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73 Products for "customer" with 2 filters applied:

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  • 1
    Flowlens

    Flowlens

    Flowlens

    ...Flowlens is end-to-end business management software designed specifically for growing SME manufacturers around the world. Whether you’re scaling production, managing complex supply chains, or improving customer service, Flowlens brings your people, processes, and data together in one connected platform. With Flowlens, you can: • Centralize your business information in one secure, cloud-based system • Manage customers, suppliers, and inventory with complete visibility • Streamline production and capacity planning • Automatically identify stock shortages and create purchase orders • Handle multi-level BOMs and production routings with ease • Manage unlimited SKUs across your product lines • Maintain traceability and quality compliance • Control multi-site and multi-level stock operations • Deliver exceptional after-sales service with full product history • Integrate seamlessly with Xero, QuickBooks and Sage.
    38 Ratings
    Starting Price: £39/user/month
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  • 2
    AIM Vision

    AIM Vision

    AIM Computer Solutions

    ...Supply Chain Management solutions enable you to drive out excess costs and improve inventory and production efficiencies. It is flexible and assists you in being responsive to customer requirements. AIM Vision helps automotive suppliers implement the required business systems and prepare for internal reviews and customer MMOG/LE audits. Track and process customer demands based on customer cumulative requirements and shipments. Analyze demand trends with release history comparisons. Manage customer and supplier cum variances, an automotive industry best practice. ...
    3 Ratings
    Starting Price: $10,000+
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  • 3
    PolyPM

    PolyPM

    Polygon Software

    ...Built for small to medium-sized apparel manufacturers, PolyPM enables businesses to integrate all aspects of the product development, supply chain and production processes, as well as instantly access all their style and manufacturing information anywhere in the world. This allows businesses to shorten time-to-market, incur lower development costs, and improve customer service and worker productivity.
    59 Ratings
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  • 4
    Visibility ERP

    Visibility ERP

    Visibility

    ...In complex manufacturing, companies and their customers interact through every step of the process, from engaging the customer as a prospect all the way through to servicing the customer. Efficient sharing and management of these processes provides faster communication, improved customer support and enhanced customer loyalty.
    Starting Price: $3000 one-time fee per user
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  • 5
    OnRamp Solutions

    OnRamp Solutions

    OnRamp Solutions

    OnRamp Solutions ERP System was built with guidance from Mancor Industries to use lean manufacturing principles while applying manufacturing best practices to better serve their customers. Our customer-centered project management methodology is based on being flexible, responsive, and doing whatever is necessary to support our vision of being a truly great supplier to a diversified base of valued customers. Regardless of your business or industry, customers are what drive your success. So, it is imperative that you know as much as you can about them, like their products, their staff and points of contact, what orders they have placed, when you are delivering, and at what price. ...
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  • 6
    Zuggo ERP

    Zuggo ERP

    Zuggo Custom Apps

    Zuggo ERP system is a modular system of custom applications designed for manufacturing industries to streamline their operations, manage shop floors, and automate their machine shops. This ERP includes custom modules such as Task Management, Human Resources, Production, Purchasing, Sales, Engineering, Costing, Quality, Quoting, Machine Setup Sheets, IT Support, Tool Crib, Production Time Sheet Management, Phantom Scrap Control, etc.
    Starting Price: $60/month
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  • 7
    e-PIC One Enterprise

    e-PIC One Enterprise

    PIC Business Systems

    Providing single-system full Quote to Invoice Paid business ERP platforms for Custom Manufacturing businesses (e-PIC One Enterprise) and Wholesale Distributors (PIC ERP). Cloud hosted since 1998 in ISO Certified data centers in North America with real-time backup processes. e-PIC One Enterprise provides a robust CPQ product configurator that supports any type of custom manufacturing business where simple to complex products are configurable with multiple options.
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  • 8
    Total ETO

    Total ETO

    Total ETO

    Total ETO is the only ERP/ MRP system that matches the unique workflow of Engineer To Order manufacturers. Our software solves the common problems Custom Machine Builders face, so they can increase efficiency, accuracy, and profitability. -Engineers love our Dynamic BOMs that integrate with CAD systems including SolidWorks and Inventor. Spreadsheets and double entries are eliminated, so your designers can spend more time designing! -Parts can be released to procurement in stages, including long-lead components. ...
    44 Ratings
    Starting Price: $7,500/year for 5 users
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  • 9
    Powder Coat 360

    Powder Coat 360

    Powder Coat 360

    ...Powder Coat 360 boards, lists and cards enable you to visualize and organize a customer as they move along your business pipeline. Get a quick overview of what’s happening. See when a colleague logs a call or sends a proposal. Get real-time notifications when customers open emails, place orders pay invoices and catch-up on things you missed when you were away.
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  • 10
    Jeeves ERP

    Jeeves ERP

    Forterro

    ...Jeeves develops and implements ERP systems at midsize companies in the manufacturing and distribution industries and has had a stable growth rate since the start in 1992. We work very closely with our customers in everything from product development to implementation and support. Our skilled experts within areas such as business, product and processes make us a sustainable long-term partner, supporting the digital transformation of our customers through continuously simplifying, optimizing and developing their business. Our goal is to make our customers lives easier and their customers more content.
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  • 11
    Made2Manage ERP
    Much more than an ERP, the Made2Manage solution provides functionality for every department in your enterprise, including supply chain, customer relationship management (CRM), and business intelligence. With Made2Manage ERP, managing customer orders has never been easier. Whether you need to quickly generate an accurate quote, create a sales order, custom-configure products at the point of sale, or assign special pricing arrangements, you can provide responsive service to your customers. ...
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  • 12
    Spectrum ERP

    Spectrum ERP

    Force Intellect

    ...We understand, and analyze each industry specific business challenge. For clients having unique and complex business processes, we provide Spectrum ERP Custom Applications - a blend of our "ready to use" ERP modules and "highly customized" modules to suit their specific requirements.
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  • 13
    Epicor Tropos
    ...Process manufacturers face ongoing pressures of cost control, regulatory compliance, and an ever-increasing number of products. They need manufacturing ERP solutions that can keep up with the demands of the industry. Streamline operations with suppliers and customers throughout the whole value chain. Integrate quality workflows from sales order, to purchasing, to production, into inventory and finally dispatch. Improves the flow of information so that supplier, in-house, and customer activities can be precisely scheduled. Improve customer service, coordinate sales forecasting with effective date code planning across production and fulfilment. ...
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  • 14
    M-Soft-Production

    M-Soft-Production

    Priority Software

    M-Soft-Production is the perfect ERP software for every company that does customized, one-off and/or serial production or delivers from stock. Our many years of experience in various markets, close contact with end-users and continued striving for product improvement are your guarantee for a user-friendly, functional, up-to-date and yet simple software. We will customize M-Soft-Production to your specific needs with the help of parameters.
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  • 15
    Apollo ERP

    Apollo ERP

    NTS Apollo Software Solutions

    ...This solution is perfect for customers looking to connect more than one location into a company-wide ERP/MRP management solution.
    Starting Price: $1,550 per month
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  • 16
    OnePoint Office

    OnePoint Office

    OnePoint Systems

    ...Due to our employee backgrounds, this has allowed the team to develop a universal and flexible solution (UniFlex) to fit into any organization. Both Office and UniFlex provide fast, easy-to-use information and production data meaning you can take care of your customers, increase productivity and therefore increase your profit margin.
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  • 17
    ABRA Gen
    With dozens of modules and extensive custom-tailored development possibilities, ABRA Gen delivers a perfect overview of the entire business in one place. Supports business management, from business to inventory management, production, service delivery bookkeeping, reporting, and decision-making support. ABRA Gen, due to its large variability, is applicable in all business sectors.
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  • 18
    SyteLine ERP (CloudSuite Industrial)
    SyteLine is a world class ERP system that is industry specific to reduce implementation time and costly customizations. The SaaS version of SyteLine (CloudSuite Industrial) is a full "suite" of products to fully manage your Enterprise. LogicData is an implementation partner with over 30 years experience with SyteLine. We have the experience and expertise to help you get your project up and running efficiently and smoothly while avoiding the pitfalls inherent in implementing and ERP System. ...
    62 Ratings
    Starting Price: $2000/user/year
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  • 19
    ProfitFab ERP

    ProfitFab ERP

    Micro Concepts & Solutions

    ...Emails have been sent to customers with instructions on how to update the software. Contact our office if you have any questions. Next major update currently beta testing in select shops.
    Starting Price: $1250 one-time payment
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  • 20
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ...Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    3 Ratings
    Starting Price: $44 per user
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  • 21
    ProfitKey ERP

    ProfitKey ERP

    ProfitKey

    Are you interested in increasing your manufacturing productivity, improving profitability, having an environment that doesn’t constrain growth? ProfitKey has been helping custom manufacturers move from the world of spreadsheets or applications that don’t talk to each other for over 30 years, and we can help you too. ProfitKey's PK 8 is a robust, intuitive ERP application software specifically designed to the needs of small to mid-sized custom manufacturers. Streamline operations and gain company-wide visibility. ...
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  • 22
    Rover ERP

    Rover ERP

    Rover Data Systems

    Rover ERP is a complete Enterprise Software Solution created to meet and exceed small to medium-sized businesses’ requirements. All the features of Rover ERP play together in perfect harmony giving you one source of truth for the customer life cycle. This will help eliminate the need to maintain the same data in multiple spots and dramatically increase efficiency throughout your entire company. The Rover ERP system is extremely robust from day one, but we know that every business is different. We work with our clients to incorporate the changes needed to adapt to new processes and business requirements as your company grows.
    Starting Price: $20 per month
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  • 23
    FluentERP

    FluentERP

    Fluentsoft Technologies

    From Customer Sales Orders to Work Orders to Dispatch and Invoicing, including MES, FluentERP is a must-have for MTO Enterprises. FluentERP is a Work Order Centric software that facilitates a MTO environment for OnTime delivery of manufactured parts. From Sales Order to Work Orders to Customer Dispatches and invoicing, this platform provides a very efficient and productive way to manage your business processes.
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  • 24
    Greentree

    Greentree

    Greentree

    ...Its fully integrated suite of modules enables enterprises to streamline processes, improve efficiency, and drive growth. Key functionalities include financial management, supply chain and distribution, human resources and payroll, customer relationship management, service management, job cost management, manufacturing, eBusiness, business process management, workflow, and business intelligence. Greentree's modular architecture allows businesses to select and customize the specific modules that align with their unique needs, ensuring scalability and adaptability as the organization evolves. ...
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  • 25
    Bluebee

    Bluebee

    Bluebee Software

    ...In 2016, the company launched the Bluebee 2 project. This aimed to increase the user experience of Bluebee through a series of improvements to the ERP software. The customer, supplier and item sheets have been redesigned. They now offer a 360 degree view. Dynamic Order Entry was designed for order entry by a representative during a customer call. The Load Orders function is used to solve the puzzle that is sometimes the optimization of shipping routes. Once the right software has been chosen, the implementation work begins. ...
    Starting Price: $50000.00/one-time
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  • 26
    FusionFox PowerDrive
    ...ScopeRide is fully equipped to transform end-to-end processes, deliver high performance and eliminate manual and mundane activities from the business processes. One unified platform to manage customer relations, sales orders, distribution, delivery schedules, and customer rate agreements. Autopilot repetitive accounting, cost allocation process, payroll, asset depreciation, and financial accounting process. Create a smoother, uninterpreted flow of information so that you can reduce the cycle time of the entire value stream. FusionFox integrates seamlessly across many functions, processes, organization levels, and master data that are routinely used in various modules and applications.
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  • 27
    Ridder iQ

    Ridder iQ

    ECI Solutions

    Customer-oriented yet efficient production. Ridder iQ offers all functionalities to manage the continuous coordination between R&D/Engineering, purchasing, production, assembly and services. Real-time insight into the progress of quotations, assignments, and service orders. With Ridder iQ you optimize business processes from A to Z. The result is shorter lead times, high utilization rates and higher profit margins.​
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  • 28
    Jobman

    Jobman

    Jobman

    ...Jobman is a versatile ERP system built for the manufacturing industry. Data from every stage of the production process meets in a single user-friendly interface, giving you vital insight into operational, customer, and financial data. Jobman is your key to stability, productivity, and growth in an ever-changing industry. Jobman is ideal for manufacturers and cabinetmakers who want to grow their businesses. The modular system means you can add features as you expand. Our local team is here to support that growth, from initial setup to custom feature requests and tailoring Jobman to suit your operation. ...
    Starting Price: $200 per month
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  • 29
    ShopSync

    ShopSync

    ShopSync

    ...Experienced manufacturing professionals designed ShopSync to fit the needs of job shops, eliminating the need to buy additional software as it connects the end-to-end processes of your organization. Quickly create accurate data-driven estimates based on defined line items, and email the quote to the customer with the click of a button. Record a customer order in ShopSync and turn it into a job within minutes. Assign employees to the job, add timing events, and begin charging costs. Allow your engineers to conduct concept reviews and design buy-offs all in one place. Record labor time entries to a specific job. Employees can request parts through ShopSync, allowing the purchasing agent to generate vendor orders or pull parts out of inventory.
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  • 30
    Oneir

    Oneir

    Oneir Solutions

    ...Oneir Solutions ERP is suitable for companies in wholesale, manufacturing, service, construction, food and beverage, and retail sectors. Oneir Solutions provides more ways to make sales… while increasing sales with Customer Relationship Management (CRM) that provides a central source of information about customers and prospects, and multiple methods to attract and service them. The global ERP software from Oneir Solutions makes the business more productive…your employees will do more with less. Oneir Solutions reporting monitors performance in all aspects of the business…giving time to plan growth and look to the future.
    Starting Price: $10000.00/one-time
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