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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.

481 Products for "customer" with 2 filters applied:

  • 1
    Rev

    Rev

    Rev

    Rev provides premium on-demand, manual and automated transcription, closed caption, and foreign subtitling services. With 170,000+ customers, Rev's clients span from global enterprises to freelance journalists. Rev processes more audio and video than any other provider and has the ability to scale to fit any customer's needs. Pricing is simple starting at just $0.25 per audio/video minute for automated speech-to-text services and $1.25/min for manual with 99% accuracy. Rev also offers Rev...
    Starting Price: $1.25 per minute
  • 2
    HAYAG

    HAYAG

    HAYAG

    HAYAG customizes compliance solutions as per your unique organization needs. No matter what your need is, HAYAG’s compliance solutions present the tools you require to meet your challenge. With HAYAG, you can turn compliance along with internal standards and regulatory requirements from discomfort to comfort. Accomplish strategic advantage by dealing with laws and industry-specific governance. Get the freedom to concentrate on the vital and economic aspects of your business. Rest assured...
  • 3
    FastVisa

    FastVisa

    FASTVISA

    We believe in the work you do and we're here to make that work a whole lot easier. FastVisa is the best all-in-one workflow automation and case management software, specifically designed for immigration law firms. Provide flexibility in adjustments and customizations of forms and tools to accomodate various needs. Ensure you are paid on time with a detailed ledger billing system for online and offline payments. Increase clients efficiency through a customized intake system. Stay on top of all...
    Starting Price: $45 per user per month
  • 4
    Box Sign
    .... With a secure content layer and e-signatures built right in, you can close deals faster, work with partners more effectively, and onboard new employees virtually. Give your teams, customers, and partners the best experience by embedding Box Sign into your website and custom applications. Our easy-to-use APIs and developer-friendly tools enable you to extend the power of e-signatures everywhere your business needs it.
    Starting Price: $10 per month
  • 5
    Bizee

    Bizee

    Bizee

    We make incorporating a company as easy as possible, so you can focus on the important things. Beyond free LLC filing, we have a full suite of startup services (like banking and bookkeeping), which means Bizee (formerly Incfile) not only helps you get started, but supports you in your continued success as your one-stop shop. The way we do business has changed. More people travel than ever before, but we still need to stay in touch. Our suppliers, customers, partners and others expect to contact...
    Starting Price: $29 per month
  • 6
    United Corporate Services

    United Corporate Services

    United Corporate Services

    Today clients are looking for a balance of advanced technology and experienced personnel when selecting a service company with whom to partner. United Corporate Services has been dedicated to providing its clients with the most reliable and knowledgeable staff in the industry. To complement our team, we have custom built applications designed to meet the needs of our legal, corporate and financial clients. Today, clients are looking for a balance of advanced technology and experienced personnel...
  • 7
    Privacy Policy Generator

    Privacy Policy Generator

    Privacy Policy Generator

    ... with the law. We are here to help you protect your business, yourself and your customers. Fill in the blank spaces below and we will create a personalized website Privacy Policy for your business. No account registration required. Simply generate & download a Privacy Policy in seconds! Not all parts of this Privacy Policy might be applicable to your website. When there are parts that are not applicable, these can be removed.
  • 8
    FreePrivacyPolicy

    FreePrivacyPolicy

    FreePrivacyPolicy

    Comply with requirements from CCPA, GDPR, CalOPPA, COPPA, Google Analytics & AdSense and many others. Our Privacy Policy Generator includes many provisions and sections to help you disclose how you protect your customers' privacy, while limiting your liability, all while adhering to the most notable privacy laws around the world and 3rd party requirements. Our intuitive, easy-to-use generator allows you to create a custom Privacy Policy or a terms and conditions agreement using our Free Website...
  • 9
    Ultria Orbit
    For more than a decade Ultria Team members have been deploying Practical Artificial Intelligence for Information Governance for industry leading global companies. Ultria's application of practical AI to the challenge of contract management was born partially from necessity with some customers running more than a million contract line items through their operational systems every year, others seeking support in supply chain risk analysis or M&A evaluation of customer orders. Coupled...
  • 10
    ZyLAB Legal Hold
    ... message templates using information placeholders. Use Communication type selection and create custom questionnaires to better manage holds and custodians. Say goodbye to manual reminders thanks to custom reminder scheduling, questionnaires and tracking. Stop manually chasing custodians: make use of automatic audit reports to ensure your ediscovery process is compliant and holds up in court.
  • 11
    PATLive

    PATLive

    PATLive

    Since 1990, we’ve been helping businesses with one of their most important assets, their phone calls. Let us show you how we can help your business deliver an engaging, helpful experience on every call you receive. PATLive virtual receptionists work just like a front-office receptionist, providing friendly service that will help your business make a great impression on every call. Customize how your calls are answered, you have complete control from “hello” to “goodbye”. Enjoy fast answer times...
    Starting Price: $39 per month
  • 12
    PCMSI

    PCMSI

    PCMSI

    With professional communications messaging service, fast, friendly and focused is exactly what you get from our highly-trained, highly competent telephone answering service operators. We use state-of-the-art technology to ensure consistency, reliability and security, but when it comes to the human element – well, we’re a bit old-school and proud of it. When your customers call, you can be sure they won't deal with inconsistent service, language issues or hear dogs barking in the background...
  • 13
    Answerfone

    Answerfone

    Answerfone

    Answerfone’s primary focus is offering live operator services, 24/7. We utilize state-of-the-art data gathering computer technology and enhanced network features to deliver timely, accurate messaging, customized to our clients’ specific requirements. Regardless of your specialty, our highly-trained staff provides accurate attention to details for the busy medical practice. Conscientiously and professionally we strive to meet the needs of the doctor, the medical staff and the patient. Become...
  • 14
    Newgen Contract Lifecycle Management
    ... addendums. Tracking of results from public expenditures to ensure that payment is commensurate with performance. Escalation matrix, imported from the customer’s active directory, to automatically define escalation structure. Clause repository, containing data related to contract clauses, like clause ID, name, and content.
  • 15
    MatterAlert

    MatterAlert

    PaayaTech

    MatterAlert is a powerful docketing, calendaring and tickler system designed to help legal teams manage all matter-related information in one platform. The modern, web-based application seamlessly integrates with Microsoft Outlook, allowing users to sync their calendar items, tasks, and reminders to simplify workflows and keeps important information organized and accessible. It includes custom deadline calculators and provides automated rules-based calendaring, utilizing court rules across...
    Starting Price: $20 per user per month
  • 16
    iQuantum

    iQuantum

    iQuantum

    ... of adoption to both customers and suppliers. Its global supplier database brings a competitive edge to customers. iQuantum offers solutions that enable corporations, governments, individuals, and agencies to real-time reporting based on classification, geography, and industry codes. Full contracts lifecycle management. Third-party contract integration. OCR/ML to identify high-risk contracts. Document management to streamline contract templates. Cost savings tracker available.
  • 17
    Turbify

    Turbify

    Turbify

    Localworks puts you in control of your business listings across 70+ digital directories. Ensure consumers find accurate information about your business—no matter where they search. Get actionable reports on how visitors interact with your listings by tracking everything from profile views to calls, and use competitive insights to make informed business decisions. Your customers are your most important source of feedback. Localworks allows you to monitor and respond to reviews across platforms...
    Starting Price: $23.30 per month
  • 18
    Alert Communications

    Alert Communications

    Alert Communications

    Customized, bilingual 24/7/365 call answering service that includes message taking, call forwarding, customer service, appointment scheduling, and more. Our law firm answering service screens potential clients based on your preferences and determine if they're qualified or need to be referred elsewhere. Legal intake specialists from our lawyer answering service take leads from initial contact to an e-signed contract, posting directly to your CRM or case management system with a legal answering...
  • 19
    Front Office Staff - Reno

    Front Office Staff - Reno

    Front Office Staff Reno

    We provide exceptional care when answering your calls. We ensure client expectations are understood with in-person meetings because we believe in establishing trust and strong relationships. Although our call answering service is based in Reno, NV, we still expect constant communication with our clients no matter where they are located in the U.S. or Canada. When it comes to traditional call centers, there is no relationship-building or follow-ups with customers to ensure the customer...
    Starting Price: $125 per month
  • 20
    Apollo Answering Service

    Apollo Answering Service

    Apollo Answering Service

    Prevent calls from going unanswered. You won't miss another call with receptionists available 24/7. More calls means your team will have more leads to close. Apollo's receptionists get the right calls to qualified people, with perfect timing. Calls won't interrupt anyone's work flow, your team can stay focused on getting work done. No matter the time of day your customers reach a receptionist who can gather details about their problem. We filter through the noise and notify your on call team...
  • 21
    HiLivePro

    HiLivePro

    HiLivePro

    Managing your calls has never been so easy. For over 10 years we've been working with businesses to provide a quality of service you just can't find anywhere else. We know all calls cannot be answered in the same way and we work diligently to provide customized service on a call-by-call level. That's why when you work with us, we take the time to sit down with you and walk through every detail. Our staff is always available to update your status or availability or answer any questions you may...
    Starting Price: $99 per year
  • 22
    AnswerMTI

    AnswerMTI

    AnswerMTI

    There’s a reason we have been in business for over 30 years. We know each company is different, so we customize a special phone answering service plan to meet all your requirements with affordable pricing options to fit your budget. AnswerMTI specializes in fully customized yet affordable live answering services. AnswerMTI knows how to work within our clients’ budgets. We have worked with thousands of companies nationwide, from fledgling new businesses to well-established corporate enterprises...
    Starting Price: $47 per month
  • 23
    Southwest Answering Service

    Southwest Answering Service

    Southwest Answering Service

    ...-owned telephone answering and call center service company. While we offer nationwide coverage, we specialize in live, local answering service agents for our customers across the southwest. We’re able to serve a wide range of industries because our exceptional dedication to customer care, responsiveness, and attention to detail enable us to handle calls, resolve problems, and close sales. We make it easy to instantly scale answering services to the demands of your growing business.
  • 24
    QuickBooks Online Advanced
    Get the tools you need to streamline your business and the insights to drive it forward. All in QuickBooks Online Advanced. Get the insights you need most with customizable, presentation-ready reports. Sync your spreadsheets for more accurate business data and custom insights.* Do less manual work by importing and sending hundreds of invoices and expenses at once. Enter and edit multiple bills and checks in just a few steps. We take security seriously, keeping your financial...
    Starting Price: $100 per month
  • 25
    ContractHub

    ContractHub

    ContractHub

    Provide teams with an eSignature platform, standard templates, and workflows, that integrate everyone from company counsel to management. ContractHub helps teams generate, approve, eSign, and manage, documents about 80% faster. Empower your team to generate agreements without changes to sensitive legal requirements. Improve efficiency by limiting review to key, predefined contract terms. Unlimited eSignatures standard. Offer customers and clients a simple, error-free process with their own...
    Starting Price: $50 per month
  • 26
    Steno Court Reporting
    ... faster. Steno provides video services to let you capture case-critical witness reactions on video and help you get the most out of each deposition. For every deposition you take with Steno, a live Steno technology assistant is available to ensure everything goes smoothly. While providing excellent customer service, your assistant can also help prepare participants for the virtual proceeding on your behalf.
  • 27
    RedlineDCS

    RedlineDCS

    RedlineDCS

    ... for managing their data, communication, and workflow processes for transactions. Our platform meets the needs of customers involved in active M&A campaigns, securing financing, commercial real estate transactions, and other activities that require drafting and executing legally binding agreements. Our customers are dealmakers—professionals responsible for managing the deal process, from start to close.
  • 28
    Fulcrum Snap

    Fulcrum Snap

    Fulcrum GT

    No need for custom software, our solution can manage your operations out-of-box, today. Choose the solutions you need to evolve your firm’s operations. Fulcrum GT’s products are tailored to the needs of globally oriented law firms. No messing around with custom software builds. We have what you need to manage your firm’s operations today. Our products manage all your business data in one secure, powerful database, it's your one source of the "truth" about your operations. Our products...
  • 29
    Process Organizer

    Process Organizer

    Process Organizer

    Streamline your work flow, manage your servers and improve customer relationships all within one concise system. Eliminate countless hours of paperwork and reduce mistakes to help you to run a more efficient process serving business. Ready to go on Day 1 with built in affidavits and reports. Process Organizer allows law firm clients to send process servers additional jobs, with service documents attached. Through the client portal, multiple processes can be viewed at once, including status...
    Starting Price: $90 per month
  • 30
    LawBotica

    LawBotica

    LawBotica

    LawBotica transforms legal practice by automating deposition summaries, crafting case timelines, and offering comprehensive due diligence, document review, interactive chats, and collaborative workspaces—turning months of work into minutes of efficiency. Empower your legal team with our AI-powered Document Review module, built on a custom Legal Language Model tailored for the legal industry. Upload your legal documents to receive detailed analysis, critical insights, and practical...