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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Akorda

    Akorda

    Akorda

    It always starts with the customer. We work tirelessly to solve real world customer problems and ensure we do all we can to help customers achieve success with our products. We are always looking to reimagine and improve the processes our customers are using. We continuously seek out new ways of doing things and fully expect some of these efforts to fail. We try and fall forward and in the end, seek to create a better way for our customers. There is nothing more important than trust. We seek...
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  • 2
    Gatekeeper

    Gatekeeper

    Gatekeeper

    Gatekeeper is a powerful, AI-driven contract management solution that gives businesses total control and visibility over their contract agreements Gatekeeper helps its customers: Reduce costs. A clear line of sight of all contracts enables customers to identify wasted spend and areas for consolidation as well as actively managing all contract renewals. Save time. Automating contract processes using Gatekeeper’s workflow engine minimises manual effort and ensures agreed procedures...
    Starting Price: $775.00/month
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  • 3
    ContractHero

    ContractHero

    ContractHero

    ContractHero is ideal for mid-sized and enterprise businesses seeking streamlined contract management. Our AI-powered platform brings efficiency to managing and creating contracts, deadlines, and reminders with automated analysis, OCR, and custom categories and prompts. ContractHero reduces errors, cuts costs, and keeps teams on track. Full-text search, AI summaries, and comments drive faster, clearer contract work. With flexible integrations, e-signatures, multi-client support, user role...
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    12 Ratings
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  • 4
    Klarity

    Klarity

    Klarity

    Manual review of customer contracts for revenue accounting impact is time consuming and painful. Each contract requires accountants to spend hours creating and populating new contract review checklists with metadata, dates, fees and non-standard terms— hours that could be spent on process innovation. Klarity automates this process on every level. All contracts are automatically reviewed against a bespoke checklist that is pre-populated by Klarity. Accounting impact, notes, and notifications...
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  • 5
    Sirion CLM
    Bringing together category-leading innovation, unrivaled Contract Lifecycle Management expertise, and a deep commitment to customer success, Sirion helps the world’s leading businesses contract smarter. Powered by intelligence uniquely connected across the complete contract lifecycle, Sirion’s easy-to-use, highly configurable Smarter Contracting platform brings legal, procurement, sales, and business teams together to author stronger contracts, improve risk management and strengthen...
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  • 6
    Zapendo

    Zapendo

    Zapendo

    Zapendo provides enterprise-level features for Contract Management and eSignature as a self-service platform that any company can afford. Small, medium and large businesses are all dealing with contracts. Zapendo will make sure you find your contracts with ease, know when they expire, and who the key stakeholders are. Custom workflows can enable you to establish your approval process for each contract, task, deliverable, or company that you create in Zapendo. eSignature features...
    3 Ratings
    Starting Price: $12 per month
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  • 7
    LinkSquares

    LinkSquares

    LinkSquares

    LinkSquares is a web application designed to help legal and finance teams work smarter. The AI-powered contract repository automatically finds and extracts key terms and meta-data from contracts and provides key insights with deep search, custom reporting, and analytics. LinkSquares saves high-growth companies hundreds of hours and thousands of dollars by eliminating manual contract review and the need for outside counsel. LinkSquares reads, analyzes, and then extracts structured data from...
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  • 8
    Ultria Orbit
    For more than a decade Ultria Team members have been deploying Practical Artificial Intelligence for Information Governance for industry leading global companies. Ultria's application of practical AI to the challenge of contract management was born partially from necessity with some customers running more than a million contract line items through their operational systems every year, others seeking support in supply chain risk analysis or M&A evaluation of customer orders. Coupled...
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  • 9
    VT Docs

    VT Docs

    VisibleThread

    On average, customers increase their win rate by 9.8% with VT Docs. VisibleThread is a trusted partner to 11 of the top 15 US Government Contractors. Our cutting-edge technology supports thousands of users across a diverse range of organizations, from small businesses to mid-market and large enterprises. VisibleThread's flagship RFP solution, VT Docs, is leveraged across key sectors, including Defense & Space, IT Services, Healthcare, Engineering & Construction, and many more.
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  • 10
    Obligationflow
    Aavenir Obligationflow enables organizations to have 360° visibility into enterprise-wide contractual obligations for customers, suppliers, service providers, sales partners, and other parties - using Artificial Intelligence-enabled contextual search. Companies can auto-discover key contract obligations, but they can also collaborate with relevant stakeholders for fulfillment using its digital workflow and monitor the compliance status via the Obligationflow dashboard on ServiceNow. Aavenir...
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  • 11
    Wolters Kluwer M&A Deals

    Wolters Kluwer M&A Deals

    Wolters Kluwer Legal & Regulatory US

    Custom model agreements instantly reveal what to expect from opposing counsel based on their deal position, deal size, industry and more. Deal details such as lead attorneys, deal structure, consideration, and financial advisors give you deeper insights into all deal participants so you can craft the best strategy. Clause-level search and comparison tools eliminate the need to parse and deconstruct entire agreements, giving you deep insight into past deal terms of opposing counsel. Analytics...
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  • 12
    Maigon

    Maigon

    Maigon

    All of our products integrate the latest deep learning technology to ensure maximum accuracy and efficiency. We are regularly adding support of new contract types based on customer demand. Our solutions are available out-of-the-box, with no pre-training required. Review your first contract in 1 minute after first login. We do not require our clients to supply any data to train our AI. Instead, we manually collect and label the datasets ourselves. We help you add your own rules into our standard...
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  • 13
    SimpleDocs

    SimpleDocs

    SimpleDocs

    SimpleDocs is an AI-powered contract automation platform that simplifies the process of managing routine contracts like NDAs, MSAs, and employment agreements. It integrates seamlessly with popular tools such as Docusign, Adobe Sign, and Salesforce to automate contract workflows, from creation to e-signature. SimpleDocs uses AI to accelerate the review process, redline documents, and ensure compliance, helping businesses save time and reduce legal risks. With features like custom playbooks...
    Starting Price: $150/user/month
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  • 14
    Malbek

    Malbek

    Malbek

    ... such as Salesforce, HubSpot, SAP, and DocuSign, providing a unified source of truth across teams. AI features embedded throughout the platform reduce manual tasks and deliver contextual recommendations to shorten review cycles and streamline negotiations. Trusted by innovative global enterprises, Malbek boasts high customer satisfaction and retention, with strong support and training resources.
    Starting Price: See Malbek CLM in Action
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  • 15
    Avvoka

    Avvoka

    Avvoka

    Avvoka is a document automation, negotiation and analytics tool designed to help law firms, in-house legal teams and businesses (of all sizes) draft documents, negotiate them, and leverage data insights from that process to draft better documents, and get to “yes” faster. Unlike legacy tools, with Avvoka you can rapidly build automated versions of your most complex documents using our intuitive automation builder. This means no more tricky coding within Word documents. Our customers reach...
    1 Rating
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  • 16
    Brightleaf

    Brightleaf

    Brightleaf

    ... enhances the value of your investment in the system. The data can be virtually anything, and it is customized for each of your types of contracts. All meta-data, terms and conditions, legal provisions, and even all obligations (which are usually scattered throughout your contracts) are extracted by our software.
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  • 17
    ABBYY FlexiCapture
    ... documents to large batch jobs requiring tough SLAs. Orchestrating the process from acquisition to delivery, FlexiCapture feeds content-driven business applications such as RPA and BPM, helping organizations focus on customer service, cost reduction, compliance, and competitive advantage. More companies are saving millions of dollars by turning to Intelligent Process Automation to identify opportunities for automation and work smarter and faster.
    Starting Price: $169 one-time payment
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  • 18
    Docskiff Smart Contract Analytics
    Smart Contract Analytics (SCA) is a comprehensive Contract Discovery and Analytics platform powered by Artificial Intelligence & Machine learning. The platform provides a 360 degree insight into contracts and other similar documents helping organizations extract, review and analyse critical information from the contracts and make informed decisions. Product features: 1) NLP and deep learning techniques for extracting metadata 2) Export the extracted data to Excel or client desired...
    5 Ratings
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  • 19
    IntelAgree

    IntelAgree

    IntelAgree

    Speed up your contract processes, improve productivity, and grow your business with a contract management software that adapts to you. Our comprehensive AI platform optimizes every part of your agreement process—so your team can simply (and automatically) create, negotiate, sign, manage, and analyze your agreements. Use our searchable repository, contract summaries, and custom dashboard to get a comprehensive view of your agreements. Plus, with free text and advanced structured search...
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  • 20
    Clause

    Clause

    Clause

    ..., send notifications, and more. Ensure all agreement data entered by your customers is accurate at the time of signing. Verify agreement data in real-time through it’s lifecycle. Deliver a flawless user experience with no costly mistakes. Reduce risk with compliance checks and data validation. Your contracts should be a source of value, not a burden. We envision a future where your contracts can provide you with their current state, can be analyzed and queried in real-time.
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  • 21
    Imprima AI

    Imprima AI

    Imprima

    Get maximum visibility into any contract instantly and achieve greater insight, by automatically extracting key information using Smart Summaries. Reviewing contracts and spotting red flags has never been easier. Smart Review works straight out of the box and requires no technical expertise to get started. Automatically redact confidential documents in your virtual data room, based on pre-loaded or custom regular expressions. Manage your transactions with confidence – the most secure VDR...
    Starting Price: €250 per month
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  • 22
    Pramata

    Pramata

    Pramata

    ... a contract is signed, its value is only beginning. Yet, 90% of companies have trouble finding their contracts. This is staggering, when you consider the critical details you need to know on an ongoing basis—key terms, renewal dates, products or services owned, pricing. A single source of truth. So teams across your organization have the exact answers they need for every customer at their fingertips—including in CRM.
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  • 23
    Revnue

    Revnue

    Revnue

    ... users to send documents for signature directly within the platform. Revnue's game-changing Smart Repository seamlessly stores, tracks, and manages contracts, assets, services, and SaaS documents. Other key features include Advanced Reporting and Business Intelligence, Role-Based Access Control (RBAC), Key Data Extraction, Custom Fields, Smart Search, Smart Inbox, Smart Reminders, and Multi-user Support. Additionally, it offers a powerful API for enterprise-wide integrations.
    4 Ratings
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  • 24
    Docugami

    Docugami

    Docugami

    ....​ ​Avoid expensive surprises. Cut the cost of diligence in transactions. Identify price variations, renewal deadlines, sub-lease options, and tax issues across entire portfolios. Comply with tax laws, optimize rents, and avoid fees. Unlock the data in your unique documents to increase productivity, compliance, and insight. Re-paper legacy licenses to comply with new regulatory and customer requirements. Assure quality reviews and documentation.
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  • 25
    ContractKen

    ContractKen

    ContractKen

    What are the main use cases addressed by ContractKen? 1. Contract Review & Redlining: Leverages AI to identify, locate, explain, mitigate and redline edit key risks, ambiguous terms, missing clauses, etc. in the contract. 2. Integrate your Playbooks: Run drafts against your organization checklists or playbooks. Screen for terms / clauses which comply or deviate from approved standards and make a redline edit. Download the report within minutes. 3. Precedent based Drafting: Use your...
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  • 26
    Genie AI

    Genie AI

    Genie AI

    ... e.g. adding in clauses or definitions. Download, print, and sign by hand, or use an e-sign tool to digitally sign and send to the other side. Your version of this template is saved and stored securely for future use. Automatically draft contracts with guided questionnaires prebuilt by experienced lawyers. Automate drafting from your own templates by creating custom questionnaires. Automatically review legal contracts with our AI.
    Starting Price: $324.04 per month
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  • 27
    Diligen

    Diligen

    Diligen

    ... to recognize new concepts. The flexible and dynamic interface can be customized to your needs. Industry-leading performance compared to other tools on the market. Assign contracts to your team, collaborate & manage the review process. Easily train the system to identify new clauses or concepts. Automatically generate contract summaries in Word or Excel. Filter contracts by name, date, parties, or any provision type. See hundreds of key provisions automatically identified.
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  • 28
    Legitt AI

    Legitt AI

    Legitt AI

    Legitt AI is an end-to-end Sales Enablement and Contract Lifecycle Management software designed to streamline your workflow from start to finish. It begins with managing leads and opportunities in Legitt CRM, which seamlessly connects to Legitt AI’s proposal generator for creating and negotiating proposals with your customers. Once an agreement is reached, you can effortlessly create contracts, get them approved, and get them signed using Legitt AI CLM. Finally, track all contracts...
    3 Ratings
    Starting Price: $49.99
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  • 29
    Ivo

    Ivo

    Ivo

    Reduce the time, effort, and cost of negotiating agreements. Unlock unprecedented efficiency with the world’s most accurate AI contract review software. Use Ivo checklist to review agreements against your requirements and insert accurate AI-generated redlines and comments directly into your Microsoft Word document. Ivo adapts to your company's unique legal language and guidelines to deliver customized reviews. Identify issues with your agreement, generate issues lists, create summaries...
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  • 30
    Outlit

    Outlit

    Outlit

    ... and compare any term, price, or clause across all your contracts. Custom agents for your contract workflows. Create contract guidelines from your previously approved contracts or use ours. Build contracts and templates for any business need in just a few clicks. Join the many startups and enterprises using Outlit to get the most out of their contracts. We help sales teams close more deals by accelerating their contract review process with our AI agents.
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