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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.

35 Products for "customer" with 2 filters applied:

  • 1
    Checkbox

    Checkbox

    Checkbox

    ... complex rules and decision-tree logic, including calculations and weighted scores. Capture the information you need from users or systems and conduct triage using smart forms. Prototype, build & maintain applications without IT-skills using our easy to use drag-and-drop interface. The Checkbox platform can be used to build a range of bespoke automation solutions. Discover the most popular use cases and app templates amongst our customers.
  • 2
    optivalue.ai

    optivalue.ai

    optivalue.ai

    Cut response times by up to 90%. Optivalue.ai automates information discovery and drafting, freeing experts for the high-impact personalization that wins bids. It acts as an expert librarian for your knowledge base. Submit a questionnaire and get a complete, source-verified draft in minutes. Every answer is a verified fact, with precise source citations (document, page, date) for perfect traceability. You don't just answer correctly—you prove it. It's an engine of progress for your...
    Starting Price: Free
  • 3
    Justice Accelerator
    ... the convenience of registering, monitoring and tracking all memberships and requests. With Justice Accelerator, we leverage emerging technologies like Artificial Intelligence, cloud computing and Blockchain/Distributed Ledger Technology to create a one-stop, data analytics system that streamlines legal and judicial processes and makes them paperless, customer-centric and highly efficient.
  • 4
    Legal101

    Legal101

    KL Software Technologies

    Legal101 is a “mobile-ready” Intranet platform for your Firm employees to experience a productive, stylish collaboration and communication platform, having several features that are quick, easy to use, and with capabilities to tweak and customize based on your firm’s needs. Legal101 Intranet portal accelerates employee productivity, and draws more value out of your investment in SharePoint® and Office 365™ by providing the core workspace functionality needed by your firm, without the complexity...
  • 5
    Klarity

    Klarity

    Klarity

    Manual review of customer contracts for revenue accounting impact is time consuming and painful. Each contract requires accountants to spend hours creating and populating new contract review checklists with metadata, dates, fees and non-standard terms— hours that could be spent on process innovation. Klarity automates this process on every level. All contracts are automatically reviewed against a bespoke checklist that is pre-populated by Klarity. Accounting impact, notes, and notifications...
  • 6
    Airstrip AI

    Airstrip AI

    Airstrip

    Give a basic brief about the startup, what it does and some more, and Airstrip AI will provide you with the documents that fit your startup's specific scenario. Provide information about your business and some details specific to the document, to prepare a customized flow for ease and accuracy. Suggestions give you an idea of how to answer the question and also provide potential answers based on the context you provided. You can ask legal questions about your startup, and get customized answers...
    Starting Price: $49 per document
  • 7
    Genesis Legal AI

    Genesis Legal AI

    Genesis Legal AI

    Genesis Legal AI is a secure, AI-powered platform designed to help legal professionals efficiently evaluate complex cases such as medical malpractice and mass torts. The platform automates the creation of detailed chronological timelines from client records, making it easier to identify key events and build compelling case arguments. With custom AI-generated reports and citation tracking, it streamlines case management from intake to resolution. Genesis Legal AI operates at a fraction...
  • 8
    Robot Lawyer

    Robot Lawyer

    Robot Lawyer

    RobotLawyer.co offers affordable and straightforward legal document creation. Users can generate customized legal documents by answering a short questionnaire tailored to their needs. Each document is professionally verified within 24 hours to ensure accuracy and compliance. Users also have the option to request amendments.
  • 9
    LawAIassist

    LawAIassist

    LawAIassist

    Our AI-based SaaS platform revolutionizes legal workflows with smart document automation, country-specific legal resources, and secure case management. Designed for simplicity and efficiency, it offers tools to create affidavits, notices, and custom forms in minutes. With multi-language support, 24/7 assistance, and robust security, it's perfect for solo practitioners or large firms. Start your journey today with a 7-day free trial—no payment required!
    Starting Price: $99/month
  • 10
    LinkSquares

    LinkSquares

    LinkSquares

    LinkSquares is a web application designed to help legal and finance teams work smarter. The AI-powered contract repository automatically finds and extracts key terms and meta-data from contracts and provides key insights with deep search, custom reporting, and analytics. LinkSquares saves high-growth companies hundreds of hours and thousands of dollars by eliminating manual contract review and the need for outside counsel. LinkSquares reads, analyzes, and then extracts structured data from...
  • 11
    LawBotica

    LawBotica

    LawBotica

    LawBotica transforms legal practice by automating deposition summaries, crafting case timelines, and offering comprehensive due diligence, document review, interactive chats, and collaborative workspaces—turning months of work into minutes of efficiency. Empower your legal team with our AI-powered Document Review module, built on a custom Legal Language Model tailored for the legal industry. Upload your legal documents to receive detailed analysis, critical insights, and practical...
  • 12
    JuraMate

    JuraMate

    JuraMate

    JuraMate – Your AI-Powered Legal Document Assistant Say goodbye to confusing legal jargon and expensive lawyers. JuraMate is the smarter, faster way to generate professional legal documents online – all in just a few clicks. Whether you need a contract, invoice, or privacy policy, JuraMate guides you through a simple step-by-step process and instantly delivers a custom document tailored to your needs – fully compliant with German and international standards. ✅ Choose from 30+ ready...
    Starting Price: $4.44/month
  • 13
    Law Insider

    Law Insider

    Law Insider

    ..., benchmarking clauses against the Law Insider Index, and a playbook builder with a library for creating and tailoring contract playbooks using expert-backed standards. Additionally, Law Insider provides a GPT-powered contract research assistant, enhancing the contract research process by offering expert search capabilities and customized responses. It serves over 10,000 customers worldwide, including legal professionals, businesses, and researchers.
    Starting Price: $1.03 per 7 days
  • 14
    Clairvolex

    Clairvolex

    Clairvolex

    Our tech-powered, expert-led approach brings unparalleled efficiency and capacity to intellectual property management. Clairvolex offers a hybrid portfolio of tech-enabled Intellectual Property Services and market-leading IP software solutions. We bring unparalleled clarity, efficiency, and capacity to IP portfolio management, freeing IP professionals to focus more of their attention where it should be, and enhancing the value of patent portfolios. We offer customers flexibility and targeted...
  • 15
    NearLaw

    NearLaw

    NearLaw

    .... You can access it anywhere and it just works, out-of-the-box, everytime! Our representatives are just a call-away. We provide support via email and phone and respond to every customer request.
    Starting Price: $85.41 per year
  • 16
    Maigon

    Maigon

    Maigon

    All of our products integrate the latest deep learning technology to ensure maximum accuracy and efficiency. We are regularly adding support of new contract types based on customer demand. Our solutions are available out-of-the-box, with no pre-training required. Review your first contract in 1 minute after first login. We do not require our clients to supply any data to train our AI. Instead, we manually collect and label the datasets ourselves. We help you add your own rules into our standard...
  • 17
    Onit Catalyst for ELM
    Onit Catalyst for ELM goes beyond basic reporting to put your outside counsel spend in context, simplifying tough decisions and supporting alignment with corporate goals. If you’re a customer of Onit Catalyst for ELM legal business intelligence software, click below to login and access our software that helps corporate legal teams run like a business by making better strategic decisions and saving money on outside counsel. ​Proprietary machine learning cleans, structures, and enhances your data...
  • 18
    SimpleDocs

    SimpleDocs

    SimpleDocs

    SimpleDocs is an AI-powered contract automation platform that simplifies the process of managing routine contracts like NDAs, MSAs, and employment agreements. It integrates seamlessly with popular tools such as Docusign, Adobe Sign, and Salesforce to automate contract workflows, from creation to e-signature. SimpleDocs uses AI to accelerate the review process, redline documents, and ensure compliance, helping businesses save time and reduce legal risks. With features like custom playbooks...
    Starting Price: $150/user/month
  • 19
    Quartet

    Quartet

    Ensemble IP

    .... Real-time alerts and customized notifications keep users informed of relevant patent updates. Developed by experts in the U.S. and Spain, the platform emphasizes ethical and responsible AI. Overall, Quartet transforms patent searching into an enjoyable, productive experience.
  • 20
    Malbek

    Malbek

    Malbek

    ... such as Salesforce, HubSpot, SAP, and DocuSign, providing a unified source of truth across teams. AI features embedded throughout the platform reduce manual tasks and deliver contextual recommendations to shorten review cycles and streamline negotiations. Trusted by innovative global enterprises, Malbek boasts high customer satisfaction and retention, with strong support and training resources.
    Starting Price: See Malbek CLM in Action
  • 21
    IPRally

    IPRally

    IPRally Technologies

    ... and categorizing patents. • Search and monitor effortlessly • Use Graph AI, Boolean or both • Review patents or entire portfolios with AI assistance • Perform custom classification in minutes using your unique taxonomy • Collaborate with stakeholders IPRally holds an ISO-27001 certification and a Cyber Essentials certification.
    Starting Price: €3000 per year
  • 22
    SpotDraft

    SpotDraft

    SpotDraft

    ... "come to life"​ and take the pain out of paperwork management. Contracts govern some of the most important business relationships. But businesses spend hours on drafting and negotiating contracts, and toggling back and forth for invoices and reminders. Through SpotDraft's intuitive AI powered platform, our customers today draft and sign contracts, and send automated reminders. SpotDraft helps you put your business on autopilot.
  • 23
    Dragon Legal Anywhere

    Dragon Legal Anywhere

    Nuance Communications

    ... documentation, 3X faster than typing, with up to 99% accuracy right from the first use. Speak freely and as much as you like with no per-user limits—legal professionals can stay productive anywhere and focus on their clients and business rather than the technology. Create custom voice commands to insert standard clauses into documents. Or create step‑by‑step commands to automate multi‑part workflows by voice.
  • 24
    Dragon Legal

    Dragon Legal

    Nuance Communications

    Dragon Legal is a specialized speech recognition software tailored for legal professionals, offering a legal-specific language model trained on over 400 million words from legal documents. This enables attorneys and legal practitioners to dictate contracts, briefs, and legal citations with up to 99% accuracy, three times faster than typing. The software supports the creation of custom voice commands to automate repetitive tasks and allows for the transcription of pre-recorded audio files...
    Starting Price: $799 one-time payment
  • 25
    Docugami

    Docugami

    Docugami

    ....​ ​Avoid expensive surprises. Cut the cost of diligence in transactions. Identify price variations, renewal deadlines, sub-lease options, and tax issues across entire portfolios. Comply with tax laws, optimize rents, and avoid fees. Unlock the data in your unique documents to increase productivity, compliance, and insight. Re-paper legacy licenses to comply with new regulatory and customer requirements. Assure quality reviews and documentation.
  • 26
    JuriBlox

    JuriBlox

    JuriBlox

    The cloud platform for legal tech solutions. No-code automation, contract lifecycle management, AI, document assembly, process optimization, ODR, document shops, and white-label portals. With our platform, we want to enable organizations to easily and quickly improve the efficiency of their legal processes. Not only for internal purposes but also for their customers and clients or other end users. Everything is at a reasonable cost. One of our platform’s core features is to enable users...
  • 27
    Genie AI

    Genie AI

    Genie AI

    ... e.g. adding in clauses or definitions. Download, print, and sign by hand, or use an e-sign tool to digitally sign and send to the other side. Your version of this template is saved and stored securely for future use. Automatically draft contracts with guided questionnaires prebuilt by experienced lawyers. Automate drafting from your own templates by creating custom questionnaires. Automatically review legal contracts with our AI.
    Starting Price: $324.04 per month
  • 28
    Diligen

    Diligen

    Diligen

    ... to recognize new concepts. The flexible and dynamic interface can be customized to your needs. Industry-leading performance compared to other tools on the market. Assign contracts to your team, collaborate & manage the review process. Easily train the system to identify new clauses or concepts. Automatically generate contract summaries in Word or Excel. Filter contracts by name, date, parties, or any provision type. See hundreds of key provisions automatically identified.
  • 29
    BetterLegal

    BetterLegal

    BetterLegal

    BetterLegal is a one-stop shop for your new business. No confusing options; we’ll handle all the necessary filings and generate custom legal docs. Your company will be official in just 2 business days. We’ll file the necessary paperwork with your state on the same day you make your order with us. Most states process filings within 2 business days. You can see the typical processing time for your state when you fill out our questionnaire, or by choosing your state from the dropdown menu above...
  • 30
    Ivo

    Ivo

    Ivo

    Reduce the time, effort, and cost of negotiating agreements. Unlock unprecedented efficiency with the world’s most accurate AI contract review software. Use Ivo checklist to review agreements against your requirements and insert accurate AI-generated redlines and comments directly into your Microsoft Word document. Ivo adapts to your company's unique legal language and guidelines to deliver customized reviews. Identify issues with your agreement, generate issues lists, create summaries...
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