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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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442 Products for "custom" with 2 filters applied:

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  • 1
    StarShip

    StarShip

    V-Technologies

    ...It makes the entire shipping process more fluid, plus, it helps your company become a more competitive business and even has the potential to reduce shipping and shipping-related expenses. To achieve and maintain strong customer loyalty, it’s essential to get your inventory in the hands of your paying customers as quickly and economically as possible. StarShip is a domestic and international multi-carrier shipping system that features turnkey interfaces to gain efficiencies in shipping, accounts receivable and customer service for consolidator, parcel and LTL shipments. ...
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  • 2
    ForwardPOD

    ForwardPOD

    FwdMbl Solutions

    ...ForwardPOD handles all types of delivery scenarios, including drop and sign, item, pallet, and bulk delivery. Advanced Routing and Optimization gives you the best route plan for your trucks. Real-time vehicle and driver tracking. Real-time updates to customer ETA and delivery tracker. Drivers can add items to pickups and deliveries. Streamline the customer return process and handle shipping errors with ease. Realtime reports on driver status, truck temperatures and vehicle status. Dashboards and reports by item, customer, location, and much more. Pallet Delivery is used when pallets of product are moved and picked up. ...
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  • 3
    Agility
    ...That means quotes, sales orders, purchasing, deliveries, and everything in between. Track every item in your inventory in real-time while reducing paperwork. Find the right inventory levels to meet customer needs without tying up capital in surplus products. DMSi Software started in 1976. We’ve spent decades perfecting our products so they help businesses like yours succeed in this industry. When you become a DMSi customer, you get more than software.
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  • 4
    JOpt.TourOptimizer

    JOpt.TourOptimizer

    DNA Evolutions GmbH

    ...JOpt.TourOptimizer gives full access to modern optimization strategies and already includes many useful functions and algorithms to model various tour optimization problems. The JOpt.TourOptimizer library is easily integrated into any product. It can be customized to meet special requirements or adapt to the industries’ specific needs in which your software products are used. JOpt.TourOptimizer – enables you to enhance your product or project by seamlessly integrating DNA’s tour and resource optimization engine. It comes as a Java library or in Docker Container utilizing the Spring Framework and Swagger.
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    8 Ratings
    Starting Price: €995
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  • 5
    TransGenie

    TransGenie

    TransGenie

    Our delivery management software is the ultimate solution for businesses looking to optimize their delivery operations. Say goodbye to inefficiencies, delays, and customer complaints. With our software, you can effortlessly manage your entire delivery process from start to finish.
    Starting Price: $999/half-yearly
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  • 6
    The Service Program

    The Service Program

    Westrom Software

    Manage your service business effectively and route more efficiently with the industry leading, service business software that seamlessly integrates with QuickBooks™. QuickBooks™ compatible. Easy to set up. Simple to use. Customer portal and robust mobile solution options. Seamlessly integrate with QuickBooks™. Post Invoices, employee time, bills etc. Works with classes and sales reps, no need for double entry. Enter/complete tasks & work orders. Take before and after pictures of jobs. Enter and view customer equipment, signature capture, print and/or email transactions. ...
    Starting Price: $49.00/month/user
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  • 7
    bMobile Route

    bMobile Route

    bMobile Route Software

    bMobile Route is a distribution solution that enables businesses to manage sales and delivery operations through demand forecasting, route optimization and more. It helps users create invoices, receive payments via cash, cheque or credit card methods and maintain customer records in a centralized location. bMobile Route allows businesses to track processes for inventories, shipments and sales orders through regular audits. Customers can utilize the eCommerce portal to quickly place orders and process payment transactions, facilitating fulfillment processes. Additionally, businesses can track and manage fleets and field service agents across locations using various navigation tools. ...
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  • 8
    NorthStar WMS

    NorthStar WMS

    NorthStar Automation

    ...Option to lock down chosen inventory to a specific kit or customer order. Manage orders by business rules, and operational or customer requirements and have control of complete, partial and non-fill. Order Manager can be run in auto or manual mode and allow for either hard or soft allocation.
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  • 9
    FreightWare

    FreightWare

    FreightWare

    Customers may be flagged to receive summary statement bills. Short-pay and other write-offs. User-definable fields for ad-hoc reporting.
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  • 10
    StockScan

    StockScan

    BEC Systems

    ...Connect via local network, internet or cloud based server allowing remote administration and reporting. Reports produced in CSV, TSV, TXT or PDF format that can be electronically transferred to customers or imported to applications such as MS-Excel.
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  • 11
    Waybill Tracking

    Waybill Tracking

    Automated Record Keeping

    ...This easy-to-use package has been in use since 1986 by freight companies large and small. With the optional Client Server Back-end, we can easily handle 1 to 100 users. For years many of customers have been using our rock solid desktop application. Our systems handles everything from forms to EDI, to online customer portal information. Our shipping tools and customer portals are built with mobility in mind. No need to have a specific device or mobile OS, just use your mobile phones browser. No double entry with our accounting API. ...
    Starting Price: $50.00/month/user
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  • 12
    CashDesk

    CashDesk

    CashDesk lieferkassen

    ...CashDesk handles everything in the area of deliveries. Automatic trip planning and tracking funds carried by drivers. A professional ordering website is a 'must-have'. It saves you a great deal of money, and your customers come back to you. CashDesk delivers fully responsive (usable on any device) websites including iDeal capability for a reasonable rate! Increase your customer base with the help of mobile apps. With push messages, you always keep your customers up to date about promotions. Our professional register software saves you time and money and is very efficient to use. ...
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  • 13
    Boltrics

    Boltrics

    Boltrics

    Call us stubborn. Call us visionary. Call us pragmatic. The fact is that all our customers go live within three months. And that every customer continues to have the latest Microsoft technology. The standard for logistics, your industry. Whatever part of logistics you operate in, there should be no doubt about the importance of processes and information flows. Because not only your business operations but also those of your customers stand or fall with your IT solution. ...
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  • 14
    i-delivery.app

    i-delivery.app

    Brandingkey

    ...Backoffice. Billing of delivery services. Attendance management for drivers. The easiest and most optimal way to deliver shipments, plan routes and manage the billing of customers and suppliers: with the possibility of monitoring the individual driver, the various collection stations and the optimal route calculated based on the distance of the destinations, it is proposed as the More complete app. Reports and draft invoices can be generated complete with details of the date and time of each shipment for both customers and drivers. ...
    Starting Price: $99 per month
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  • 15
    CloudWadi Logistics Software
    Online cloud software for freight forwading and logistics companies. Includes: Customer relationship management, pricing and quotation system ocean, air and land freight operations, FCL, LCL, custom clearance, cargo tracking, invoicing and you can extract all documents you need. Integrated business management software for thousands of customers, including ERP / Financials, CRM and your special business operations with real-time dashboards, reports and workflow management. ...
    Starting Price: $35 per user per month
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  • 16
    SmartFreight

    SmartFreight

    WiseTech Global

    ...With SmartFreight, organizations reduce transport costs, eliminate manual errors, and improve customer experience through accurate tracking and timely delivery notifications. From small businesses looking for carrier choice to large enterprises managing complex logistics networks, SmartFreight delivers end-to-end shipment visibility and smarter decision-making for freight management.
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  • 17
    Samsride Dispatching System
    ...We offer white-label or co-branding solutions for existing transportation companies. We can generate iOS/Android driver and passenger apps with your logo and name. Customer who downloads apps will not see anything about us, it looks like your company owns the mobile application. Our platform is built on noSQL technology, which can handle large fleets with ease. We design our software to be flexible so we can change and customize according to your business requirements. Drivers and passengers communicate within a sub-second response. ...
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  • 18
    IMEC Hazardous Waste Management
    ...Use cases include Medical Waste Management Software and Hazardous Waste Management Software for Waste Generators and Environmental Service Companies. Environmental Service Companies can allow their customers access to view the waste collected and shipped from their site, easily generate Total Waste Management (TWM) customer reports. Track hazardous waste shipments, track containers within a Shipment. Easily report on final disposal of containers from many departments / facilities and customers. Perform RCRA waste area inspections, inspect each container, report and track deficiencies. ...
    Starting Price: $85 per month
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  • 19
    LimoWiz

    LimoWiz

    Creative Software & Consulting

    ...Call or send SMS to passengers. Obtain the passenger's signature. Utility desktop (or server) updates LimoWiz dispatch windows every 60 seconds. Web-based control panel to customize and various settings.
    Starting Price: $995 one-time payment
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  • 20
    Fleet Cost & Care

    Fleet Cost & Care

    Fleet Cost & Care

    ...Get an accurate picture of your business by pulling real-time data directly from the system. Save time, improve data accuracy, ensure safety and increase revenue by simplifying the way the work is performed with Fleet Cost & Care. Quickly produce customized quotes for current customers or new prospects. Automatically add in accurate customer, job site, equipment, and personnel information. Easily convert a quote to a job and then schedule the proper equipment and personnel, all within one system. Improve accuracy, reduce errors, and easily view your resources.
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  • 21
    Shadow Tracker

    Shadow Tracker

    Advanced Tracking Technologies

    ...The software is compatible with a wide variety of smart phones, tablets, and PCs. Being able to track your fleet on any device allows you to respond better to any situation. Improving efficiency and customer satisfaction. We work with thousands of mobile fleet businesses big and small. Our goal is to provide affordable tracking solutions catered to meet any specific needs. Our GPS tracking devices and fleet tracking software are designed with the user in mind and is constantly improved based on our customer’s needs and input. Located in Houston, Texas. ...
    2 Ratings
    Starting Price: $23.95 per month
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  • 22
    Gaina

    Gaina

    Gaina

    Gaina Software has been providing ERP software to the drinks industry in the UK & Irish markets for over 35 years. Core ERP software built on Oracle, containing modules such as your nominal, sales and advertising ledgers, with accurate and live information. Gather customer information and offer bespoke and profitable promotions with our mobile sales app. Save your business up to 20 hours per month with automated and dynamic reporting. Decrease your cost per sale with a 24/7 B2B website that allows your customers to self-service orders and account information. Optimized picking and fully automated & compliant Customs & EMCS reporting. ...
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  • 23
    iTankDepo

    iTankDepo

    iInterchange Systems

    Customer-repair tariffs. Estimate-wise photo upload.
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  • 24
    TMSfirst

    TMSfirst

    TMSfirst

    Drive revenue and exceptional customer experiences. Dynamic prediction of risk to shipments, lanes, suppliers & networks enhances tactical planning. Process 25% more shipments up 50% faster. Create dashboards to help future performance analysis and modeling. Deliveries tracked on their way to the customer – from collection to end-point delivery. Rules drive automatic alerts to transform unrelated, detailed information from multiple disparate sources into unparalleled real-time business-focused intelligence. ...
    Starting Price: $36,000 per month
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  • 25
    Integrated Logistic Solutions

    Integrated Logistic Solutions

    Integrated Logistic Solutions

    ILS is a Service-Disabled Veteran-Owned Small Business (SDVOSB) provider of Integrated Logistics Services, and our mission is to serve our customers in the DoD and global logistics markets by providing creative and cost-effective logistics chain solutions. ILS focuses on a sustainable long-term growth program, with the intent of providing our customers with smart, creative, cost-effective solutions in support of their short- and long-term logistics requirements.
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  • 26
    Tall Emu CRM
    ...Managing your sales pipeline is critical if you want to stay on top of leads and actively nurture them into customers. Easy to use, and powerful. Create professional quotes with our simple online quote builder. Add groups, images, links, videos and subtotals – send to customers by SMS or email so they can view online. View customers, leads opportunities and projects on a map. Visualize your sales territory to find your best opportunities instantly.
    Starting Price: $65 AUD per user per month
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  • 27
    LoadCargo.in

    LoadCargo.in

    LoadCargo.in

    New functions on request for free even before purchase, so you can buy product fitting your requirements. Lifetime licence (no additional fees) or one month subscription (with no automatical payment, customers always initiate payment based on their requirements). We go into the details to understand customers' business. LoadCargo.in is a sophisticated but also easy to use cargo loading optimization software, that helps to plan the way cargo is loaded into containers or trucks.
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  • 28
    Texada Software

    Texada Software

    Texada Software

    ...Equip your team for success with Texada Software, the comprehensive heavy equipment business management solution that seamlessly bridges your sales, service, and rental divisions. Gain a 360-degree view of your operations and achieve clear insights into your customer journey for optimized business performance. Connect your teams and operations with integrated solutions designed by industry veterans who understand the independent and holistic needs of heavy equipment sales, service, and rental organizations. Grow sales productivity, acquire new customers, and guide the full customer relationship with smart solutions for equipment dealers.
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  • 29
    Bringg

    Bringg

    Bringg

    ...Companies from the retail, grocery, restaurant, consumer goods, logistics and services industries trust Bringg to streamline their logistical operations for peak efficiency and create perfect delivery experiences for their customers. By using our platform, they can establish successful cost-effective operations that balance the needs of all the participants in their delivery ecosystem - from management at headquarters, through the teams in the field, and all the way to the end-customers who are at the heart of the entire process.
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  • 30
    Ramco Logistics Software
    Operate, Optimize and Automate end to end operations of Third-Party Logistics to reduce operational costs, improve visibility, elevate customer experience, and achieve on-time delivery of goods. Complete eCommerce readiness with capabilities spanning Rider Management, Cash on Delivery, Liability Management, Returns Management, Franchise Management, and Document Tracker. Deliver immense cost advantage to your customers and improve user experience with a Digital platform that encompasses CRM, Billing, Customer Portals, and real-time integration with Shipping lines.
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