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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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    Slingshot Software

    Slingshot Software

    Celerity Solutions

    ...Slingshot’s flexible, Web-based applications are built to solve your complex operational and financial challenges – without the cumbersome and expensive customization you'll need from the other guys.
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    TransPlus

    TransPlus

    TransPlus Software

    ...It's why we implement logical, user-friendly solutions into every new feature that we build, starting with our event-based load management system. We have some of the highest rates of successful implementations in the industry. Our 97% success rate across our entire customer base is a testament to our focus on creating business solutions that are not only easy for us to train and implement, but also easy for our customers to use. Confident, empowered users are the key to a strong TMS implementation and we go above and beyond to make sure your team is ready to hit the ground running. We provide hands-on training and responsive support services to guarantee success and give you peace of mind in your investment.
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    ViewPoint Logistics

    ViewPoint Logistics

    MAVES International Software

    ...For more than 45 years, our company has earned its reputation by delivering efficiency-oriented applications, tools and services to meet the evolving needs of our customers and related industry stake holders. Along the way we’ve helped some of the most profitable and progressive names in the business use our 3PL oriented technology to gain an operational edge over their competition. Our WMS offers a flexible inbound (receiving), outbound (shipping) and inventory management solution that delivers accurate, real-time information on the location, quantities and status of all goods for all clients (and their customers). ...
    Starting Price: $1500.00/month/user
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    DPS Extend ERP
    ...DPS Extend ERP is an easy-to-use system that helps you run your distributorship more effectively and profitably. DPS Extend ERP handles the functions of your business – from purchasing, receiving and inventory management to customer service, shipping and billing – and makes them work for your organization in an eBusiness environment. DPS Extend also supports EDI, Internet/Intranet applications and other third party applications and databases to provide a close link to your customers and vendors.
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    Freight+

    Freight+

    Freight+

    Our shipping software runs real-time (pops-up) inside your accounting software sends order information generates tags and all international documents using order details. No user input required! Optionally writes backtracking, price, and cost. Custom integration is also available or create your own custom pop-up or background processing shipping system using our Freight+ API (SDK Software Developers Kit). Imagine a multi-carrier shipping software that consolidates and rate shops UPS, FedEx, USPS, and LTL into one easy-to-use software application that runs inside YOUR applications. ...
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    Cargo3000

    Cargo3000

    Cargo3000

    ...It allows users to process international and domestic shipments in seconds, includes over 80 documents, invoicing, and accounts payable processing plus numerous additional features and interfaces. As each freight forwarder has its own unique requirements, we customize Cargo3000 to meet each client's exact needs. Cargo3000 was specifically designed from the top down to be the most productive system available. Export shipments essentially require only four screens to complete a shipment while import shipments require five. The integration of Cargo3000 with fax, email, accounting, brokerage, CAED and EDI systems can provide substantial additional productivity benefits.
    Starting Price: $2,500 one-time payment
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    Microlistics WMS

    Microlistics WMS

    Microlistics

    Solve any warehousing challenge with the full capability of Microlistics WMS at your disposal. Designed to power the most advanced warehouses in sophisticated supply chain ecosystems, Microlistics WMS Enterprise can be custom configured to meet your operational requirements, regardless of scale, industry or bespoke requirement. Solve any warehousing challenge with the full capability of Microlistics WMS at your disposal. The best-in-breed edition of Microlistics WMS comes with all functionality unlocked and can be customized to meet your exact requirements. ...
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    Bluesoft360

    Bluesoft360

    Bluesoft360

    Bluesoft360 makes invoicing easy, so you can get paid faster. You can send invoices automatically to your customers at the end of the services. Take control of your business routes. Knowing the precise location of your customers. Bluesoft360 give you the ability to track the locations of your client and the services you bring. Monitor a variety of important details such as service time, visit result, open invoice and manage payment. Dust Protected & Splash Proof Three Inch, iOS Compatible Bluetooth Portable Printer is a revolutionary ruggedized portable Bluetooth printer. ...
    Starting Price: $375 per user per month
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    Delivery Master

    Delivery Master

    Delivery Master Software

    Delivery Master Courier Software delivers more than just software. We deliver the technology that boosts efficiency, provides a better customer experience and drives performance. We are a leading provider of specialized courier, time-critical & logistics software. Delivery Master is used by a wide variety of courier companies across the UK, from start-up businesses to large fleets. We pride ourselves on having great relationship with our clients, providing an unrivalled customer service and system support. ...
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    Click Reply
    A suite of integrated solutions for the management and control of your Supply Chain Execution. The challenge of Supply Chain Management is to integrate end-to-end solutions to break down barriers between the supplier, company, customer and consumer, turning existing models into collaborative networks in which the proper planning and implementation of execution components are increasingly important. In this era of globalization and competition, Supply Chain Management (SCM) can no longer be considered optional for businesses: indeed, maximizing profits and reducing operating costs while enhancing the level of customer service and improving inventory control, are the challenges that companies must address and overcome. ...
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    MSB TMS

    MSB TMS

    MSB Solution

    MSB Solution is a TMS software designed for Canadian local, regional and national carrier single operating terminal to multiple terminal (LTL) and offers the most important tool - EDI, Customer Web Portal, LTL Line haul, local P&D dispatch, imaging module with barcode generator and decoder, interline freight management, customize auto-rating for freight, fuel and accessorial, automated e-invoicing, a variety of notification - delivery status, confirm pickup and/or delivery, appointment notification, accessorial uses. ...
    Starting Price: $10,000
  • 12
    Barcode Studio
    ...Barcode Studio offers preconfigured templates for standardized barcodes such as EAN-13, UPC-A, GS1, vCard, and Deutsche Post Data Matrix, ensuring compliance with industry specifications. The integrated label printing function allows for printing on predefined templates like Avery or custom labels, with a redesigned preview feature for faster and more accurate outputs.
    Starting Price: €75 per year
  • 13
    Autologix

    Autologix

    MTAP Technologies

    ...Transform your transport business with Autologix—streamlined, scalable, and customer-first.
    Starting Price: $35.17
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    Vehicle Fleet Manager

    Vehicle Fleet Manager

    Vinity Soft inc.

    With a list of features more comprehensive than anything we’ve ever produced, Vehicle Fleet Manager 5.0 delivers a complete fleet management experience. Assign vehicles to your employees, track vehicle expenses, create maintenance programs and service schedules, create work orders and invoice them to your customers (if that's what your business does), track and record inspections and issues, efficiently manage your parts inventory, monitor fuel consumption, track vehicle values and depreciation, and manage driver records all from the same interface. Start your day with a quick look at your dashboard to see what’s due and what’s past due. ...
    Starting Price: $160.00/one-time
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    Tailwind TMS

    Tailwind TMS

    WiseTech Global

    ...Whether you are a small business starting out, an SMB business ready for accelerated growth, or a mature operation looking to streamline operations and provide excellent customer service. Handle quotes, orders, bills of lading, load confirmations, invoices and settlements - all from one unified system.
    Starting Price: $99/month/user
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    Oneir

    Oneir

    Oneir Solutions

    ...Oneir Solutions ERP is suitable for companies in wholesale, manufacturing, service, construction, food and beverage, and retail sectors. Oneir Solutions provides more ways to make sales… while increasing sales with Customer Relationship Management (CRM) that provides a central source of information about customers and prospects, and multiple methods to attract and service them. The global ERP software from Oneir Solutions makes the business more productive…your employees will do more with less. Oneir Solutions reporting monitors performance in all aspects of the business…giving time to plan growth and look to the future.
    Starting Price: $10000.00/one-time
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    SalesPad

    SalesPad

    SalesPad

    SalesPad has one goal: to accelerate your order-to-cash cycle. Whether it’s supercharging your operations with greater efficiency, managing your inventory with more control, or improving your customers’ experience with better visibility into their orders, we’ve got your back. SalesPad’s order-to-cash solutions drive game-changing results. We’ve empowered thousands of customers to transform their order-to-cash process. From up-and-comers to industry giants, you’re in good company.
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    Avectous

    Avectous

    Avectous

    ...We can painlessly and affordably grow with you even as your business model changes every few years. We understand your need to change to accommodate your market and customers. Our software was built using the latest coding languages that work across all mobile platforms. Our WMS is completely rule and task-based. We have built all the various complexities needed to manage a modern-day multi-channel (B2B, B2C, D2C) business. Avectous offers in-house customer support 24/7 on a critical and non-critical basis. ...
  • 19
    LabelJoy

    LabelJoy

    LabelJoy

    ...Alternatively, you can use our online Barcode Generator. Create custom product labels, price tags, or barcode labels for your business by importing codes from external data sources. Labeljoy is a software for creating and printing all kinds of labels for numerous applications, like folders, badges, cards or shipping labels and whenever you need to create printouts containing text, images and barcodes.
    Starting Price: $39 one-time payment
  • 20
    Perenso Field Sales
    ...The platform offers an unmatched array of features to help reach the most people with the correct information to make the best deals, increase efficiency, and maximize sales. Perenso Field Sales provides a customizable and intuitive order screen to improve customer conversations and allow up-selling and quick order entry enabling your reps to sell better in the field. Other features include store checks, content management & sharing, customer targeting, route planning, objectives, ranking & ranging, integrations, and reporting & analytics.
  • 21
    Distribution One
    ...Interconnected order management functionality relies on the instant availability of all relevant data (like customer status, inventory availability, and item pricing) to streamline and automate the ordering process while reducing costly manual errors.
  • 22
    DDI System

    DDI System

    Advantive

    Tools for exceptional customer service including activities, communications, statuses, and sales history. Shared calendars keep your team on the same page with related transactions, task management, and activity history. Market-leading webstore with secure credit card & on-account payment processing. Review and request project quotes, utilize a PIM to manage rich product content and create a seamless shopping experience.
  • 23
    Routeware

    Routeware

    Routeware

    Routeware has been digitally transforming the waste and recycling industry for over 20 years. Our mission is to help waste and recycling leaders use technology to delight customers, improve operations, and protect our planet. We work with smart cities and high-performance haulers to power their digital transformation strategies, enabling them to boost productivity, increase safety, enhance customer service, and improve environmental outcomes. Routeware’s vision is about more than providing technology; it’s about empowering waste collection teams to navigate complexity and evolve with ease. ...
    Starting Price: $29/month/user
  • 24
    4flow vista
    ...As a specialist for supply chain optimization, 4flow is your partner for supply chain topics from strategy and digitization to business process outsourcing. An optimal supply chain leads to significant competitive advantages for 4flow customers. To harness the full potential of a digital supply chain, 4flow designs processes based on the principles of a connected supply chain. With an end-to-end approach, 4flow identifies weaknesses and develops customized solutions to reduce costs. By handling transportation management, 4flow successfully optimizes networks and transportation in the long-term. ...
    Starting Price: $20000.00/one-time/user
  • 25
    Q7 Trucking Business Software

    Q7 Trucking Business Software

    Frontline Software Technology

    ...Orders can be entered manually or imported from load tenders using the optional EDI component. Accommodates multi-stop loads and allows charges to be billed by the mile, weight, flat, piece or volume. Built-in rate charts permit automatic calculation of customer charges including fuel surcharges. Included is a powerful freight quotation system that's ideal for freight brokers or anyone else interested in building a comprehensive customer quote database. Quotations can be emailed (optional), faxed or printed and can be converted to live orders.
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    FlexGen 4

    FlexGen 4

    Software 21

    The Manufacturing Enterprise - Challenges and Opportunities In the world of manufacturing, being agile in thought and process is vital. Given the pace of mergers and acquisitions, new government regulations, foreign competition and heightened customer expectations means your manufacturing enterprise must be responsive to changing demands in all their forms. It means you must coordinate, integrate and optimize the activities of all your users, trading partners and customers spread across your business in an atmosphere of constant change and evolution. To help you identify and successfully meet these business challenges, exploit new market opportunities and effectively adapt to change, you need Software 21's FlexGen 4 - Adaptive Enterprise (FlexGen 4 - AE) solution. ...
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    Assist 2K

    Assist 2K

    Rennie, Lindsey and Associates

    ...There are no necessary month-end or year-end updates. You can see your sales history in a bar, line or pie chart. Graphically compare multiple years of revenue side by side. You can do this by item, by the customer, by salesperson and so on. Track your incoming POs on the water, anticipated delivery dates, vessel names etc.
  • 28
    ClearDestination

    ClearDestination

    ClearDestination

    ...Whether you’re a manufacturer, retailer or carrier, ClearDestination is your go-to delivery management solution to gain total visibility and control over your interconnected supply chain, streamline operations and delight customers over and over again.
  • 29
    Chenzon GPS Fleet Management

    Chenzon GPS Fleet Management

    CHENZON GPS Tracker

    Uber like Delivery Tracking and Alerts for Customers and Managers. Increase Your Delivery Efficiency and Improve Your Customer Service with Optimised & Track Back Routes, Real-Time Tracking & Notifications but also, with Proofs of Deliveries. Start today - your first 14 tasks are FREE!
    Starting Price: $0.00/month
  • 30
    Optimal Transportation Spend Software (OTS)
    Sleek Technologies has optimized the critical freight procurement process for manufacturers, retailers, and distributors resulting in reduced cost, stronger performance, and more data. With Sleek Technologies, machine learning dynamically sources compliant, asset-based capacity to improve key customer metrics such as tender acceptance, OTD, and OTIF to lower cost of goods sold. Configuration tools adjust pricing and automate the bidding process. And the real-time dashboard provides 100% data transparency so customers can make stronger, informed freight procurement decisions. Our FreightTech solution, OTS, has eliminated fuel consumption by dynamically sourcing the right carriers for loads. ...