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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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95 Products for "customer" with 2 filters applied:

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  • 1
    Nextmv

    Nextmv

    Nextmv

    Nextmv is a DecisionOps platform that accelerates optimization AI teams with tools for deployment, testing, CI/CD, collaboration, and management of decision models. With Nextmv, developers can create scalable, custom decision services complete with unique API endpoints and options to integrate with popular solvers and modeling solutions. Nextmv is a globally distributed Series A startup backed by FirstMark Capital, YCombinator, and leaders from Stripe, Twilio, GitHub, and Seamless.
    Starting Price: $20/month
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  • 2
    OpenRoad TMS

    OpenRoad TMS

    OpenRoad TMS

    OpenRoad TMS is an all-in-one, easy-to-use, transportation management system. Features: Billing & Invoicing Carrier Management Customer Management Dispatch Management Fleet Management Live Driver Tracking Routing Scheduling Shipment Tracking Dispatch your drivers with a click of a button, and immediately provide them with detailed load information. Drivers can scan and upload bill of ladings and other documents in seconds. Your team receives them at the office instantly. Never...
    Starting Price: $35/month/user
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  • 3
    ORCODA Logistics Management System (OLMS)
    Transport management solution that optimises, integrates and digitally transforms your transport operations. Streamline your transport and supply chain logistics with 100% visibility. Enables your team to rapidly implement control over in-field operations in real-time, thus reducing risk and improving efficiency while delivering better service to your customers. Delivers technical solutions for deliveries, collections, people and in-field transport operations and services.
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  • 4
    Bridge LCS

    Bridge LCS

    Bridge LCS

    The most trusted logistics management software in Saudi Arabia, UAE, and other Middle East countries. Bridge Logistics Catalyst System is a logistics and freight management software that helps logistics companies, freight forwarders, customs clearance agents, and transporters manage their cargo logistics processes. We deliver tons of demanding features for every logistics and supply chain industry activity. With the innovative cloud concept, the solution is designed to be used at any location...
    1 Rating
    Starting Price: $31/month
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  • 5
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ... compliant. OpenPro is multi language (9 different) and multi currency. Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    3 Ratings
    Starting Price: $44 per user
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  • 6
    Alpega TMS

    Alpega TMS

    Alpega TMS

    Reduce your overall freight spend with a global, modular, cloud-based transportation management solution (TMS). Enable collaboration across the end-to-end process of transporting goods by connecting shippers with their carriers, suppliers and customers. The Alpega TMS platform contains a suite of flexible, modular solutions that enable shippers to Source, Plan, Optimize, Execute, Settle and Analyze their transportation. Alpega's cloud-based solutions are offered on a transactional...
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  • 7
    Smart Inventory Planning & Optimization
    Smart Software is a leading provider of demand planning, inventory optimization and supply chain analytics solutions headquartered in Belmont, Massachusetts, USA. Founded in 1981 Smart has helped thousands of customers plan for future demand utilizing industry-leading statistical analytics. Smart Inventory Planning & Optimization (IP&O) is the company’s next-generation suite of native web applications, helping inventory carrying organizations reduce inventory, improve service levels...
    1 Rating
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  • 8
    Chondrion

    Chondrion

    Chondrion

    ... shipping while replenishment suggestions and barcode receiving speed new arrivals to market. Implement different pricing strategies, document templates, rules, and product catalogs for each marketplace, brand, corporate identity, customer, or region. Creating unique identities helps to best align your goals with customer expectations and outside regulations. Whether you’re a small business or a large enterprise, our most powerful features are always unlocked and available.
    Starting Price: $100 per month
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  • 9
    Twenty20 Construction Cloud

    Twenty20 Construction Cloud

    Hindsight Technologies

    ... - Sales and CRM Our ideal customer: is a contractor that has multiple systems to manage their business and looking for ONE complete solution that is fully integrated and customizable to their needs and requirements.
    Starting Price: $350.00/month
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  • 10
    Degama DTMS

    Degama DTMS

    Degama Systems

    Integrated Dispatch, Driver Dispatch, Accounting & Fleet Maintenance Software for Car Part Carriers, TL, LTL, Courier & Brokerage. Quoting, Order Booking, Document Management, Auto-Billing, Auto-Rating, Pre-Scheduling, Dispatch, Auto-Routing, Monitoring, EDI, Mobile POD for Android, Mobile IOS Iphone, GPS, Mapping, Messaging, Scanning, Driver/Broker Settlements, Fuel tax IFTA, Fleet Maintenance, Mechanics App, A/R, A/P, G/L, F/R . Custom Deployment for Unique Trucking Companies. Integrations...
    1 Rating
    Starting Price: $159/user/month
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  • 11
    LogiNext Mile
    ... visibility, control, and responsiveness to delivery movement. Algorithm considers various parameters including resource capacity, customer locations, and time preferences, traffic and weather conditions. Our last mile delivery app allows clients to visually compare planned route against actual route on a map interface and identify bottlenecks.
    Starting Price: $49.99 per user per month
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  • 12
    FreightDATA

    FreightDATA

    FreightDATA Software

    ...: Integrated Dispatch Modules: Advanced dispatching capabilities for LTL, TL, and Intermodal operations, ensuring efficient load management and coordination. Robust Accounting and Reporting: Comprehensive accounting features coupled with detailed sales and operational reporting to keep your finances and fleet performance in check. Enhanced Connectivity: Optional packages such as EDI, Warehouse and Imaging, and Web Tracing/Tracking enhance operational connectivity and customer service.
    Starting Price: $150 per month
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  • 13
    Gentrifi GPS

    Gentrifi GPS

    Gentrifi GPS

    Gentrifi provides intelligent applications for tracking, managing, and protecting assets that help businesses increase revenue, improve asset utilization, and reduce operating expenses. Software as a Service (SaaS) is a web-based platform that delivers return-on-investment (ROI) results rapidly and can be integrated with your existing application processes. If you have specific or unique requirements we can develop a custom solution to suite your business needs. Since 2008 Gentrifi has...
    Starting Price: $14.95/month
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  • 14
    TruckMaster EnVision

    TruckMaster EnVision

    TruckMaster Logistics Systems

    .... Lite offers essential dispatch, billing, and compliance tools, plus customer and carrier portals and a driver app for real-time updates—all backed by TruckMaster’s 30+ years of industry expertise. Start your FREE trial today!
    3 Ratings
    Starting Price: $199 per month
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  • 15
    MaxLoad Pro

    MaxLoad Pro

    TOPS Engineering

    ... more products, lowers freight costs, and provides better communications among teams, vendors, and customers. 40′ or 40′ HC containers? Compare solutions to find the best mix of vehicles to optimize cube usage and minimize costs. Load trucks according to stop offs and loading priority of SKUs. Loads cylindrical, L-shaped, trapezoidal and bundled SKUs. Import SKUs and order data in from Excel, SAP, ordering or other ERP systems.
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  • 16
    iZND GPS Tracking Solution
    ... applications for different departments or customers on a single iZND GPS Server installation. The platform offers real time GPS tracking of multiple vehicles in a web browser. A live view of the entire vehicle fleet gives you control, the best vehicle can be dispatched for a job and specific vehicles can be followed when required. Alerts and notifications are instantly available in the application.
    2 Ratings
    Starting Price: $30 per month
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  • 17
    SynTrack

    SynTrack

    Synergia Soft

    ... to delivery. SynTrack is the best Mobile van sales software in GCC you can have for your sales force automation. As an eminent iOS app development agency in Dubai, we are experts in developing high-performance, functional and user-friendly mobile applications. Our focus: App development for iPhone, iPad and Apple Watch. Our goal is to create the perfect combination of function and user experience. Since we see ourselves as a partner to our customers, we accompany you beyond mere development.
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  • 18
    Courier Softwares

    Courier Softwares

    Eagle Technosys

    ... your logistics need at one place. Instantly fast and quick and secure to manage all your Private company data. Choose your website design view from the wide range of readymade templates. We have ready made design samples for you, which is completely customization according to your business needs.
    2 Ratings
    Starting Price: $199 one-time payment
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  • 19
    Fieldcode

    Fieldcode

    Fieldcode

    Fieldcode is a field service management software that leverages 20 years of global expertise to deliver a fully automated, Zero-Touch process for field service operations. Fieldcode automates ticket handling from creation to technician assignment, reducing manual tasks and easing dispatcher workloads. With scalable, cost-effective pricing tiers for different business needs, Fieldcode helps businesses manage the entire field service lifecycle efficiently and improve customer experience.
    2 Ratings
    Starting Price: $25 per user per month
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  • 20
    ActionRev

    ActionRev

    Modal Software

    ActionRev is a diesel rebuild and repair software that utilizes internet technology to deliver a cost-effective solution for service and repair to the diesel, transportation, and parts industry. ActionRev tracks all details of a service shop, including vehicles, work orders, preventive maintenance schedules, customer price level, technician labor, and unlimited parts & items. Using ActionRev as a platform we tailor the data entry and reports for your business. ActionRev posts the finalized...
    Starting Price: $200 per 2 users per month
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  • 21
    Indigo WMS

    Indigo WMS

    Indigo Software

    ... it is received into the distribution network right through to final dispatch to the customer. Indigo WMS resides alongside your existing systems; so whether you already use solutions for enterprise resource planning (ERP), supply chain planning (SCP) , or transportation management systems (TMS), Indigo WMS will seamlessly integrate ensuring that the data in your systems is live, up to date and visible throughout your entire business.
    1 Rating
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  • 22
    HUBUC

    HUBUC

    HUBUC

    From a single API and with just one contract, HUBUC covers compliance and provides access to fintech and banking services for brands to create new revenue streams, increase customer loyalty and enhance user experience. We offer: - Embedded Banking: open local IBAN accounts within your product. Receive funds instantly and reconcile transactions with intelligent automation across 58 countries. - Embedded Cards: grow your business and launch new services at pace with prepaid, debit...
    1 Rating
    Starting Price: $0
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  • 23
    intuVision VA

    intuVision VA

    intuVision

    ... from your VMS to detect events or count objects. Upon detection, events are sent to your VMS, all event data can also be reviewed within intuVision dashboards to generate reports and email notifications. Our comprehensive application modules and flexible licensing provide access to all events of interest in any domain. For example, going beyond counting customers in a retail store with queue management, dwell time reporting, and object taken alerts.
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  • 24
    CDXGeoData

    CDXGeoData

    CDX Technologies

    ... Windows and MAC OS environments. No additional software needs to be installed - you just need an internet connection. Custom templates can also be developed in Excel and other platforms without worrying about licensing for additional users. You just manage the requests made to the service, not the number of users.
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  • 25
    Trucksoft

    Trucksoft

    iSoft Global Software Solutions

    Trucking Software has assembled the most comprehensive transportation management and software solutions available for trucking dispatch operations. Whether you are truckload or LTL, van, reefer, tanker, bulk, flatbed, or intermodal, we have a solution to help you run and grow your business. Trucking Software's Trucksoft® Dispatch Software is the most advanced enterprise-wide software solution available for asset based trucking companies. Trucksoft offers a fully integrated dispatch...
    1 Rating
    Starting Price: $14.99
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  • 26
    eProduce Dash-App

    eProduce Dash-App

    eProduce / FlowWyze

    Every business operates differently. Whether based on industry function or personal quirks, there is no one-size-fits-all. eProduce/FlowWyze will provide a custom, cloud-based operational software based on your unique needs and industry specifications, with the added convenience of seamless QuickBooks Online integration to eliminate double entry. At FlowWyze, we believe quality gross profit accounting services should not come with a hefty price tag. That’s why we offer affordable, below...
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  • 27
    DLS-Soft Taxi Dispatch
    The best taxi dispatch system. DLS-Soft stands out as the most economical taxi dispatch system on the market, providing a comprehensive suite of tools to propel your taxi, limousine, or private hire business towards success. With passenger apps tailored to your brand, you'll not only stay competitive but also allure new customers while streamlining booking processes. Our system empowers your drivers to efficiently accept more jobs, ensuring heightened productivity and job satisfaction...
    5 Ratings
    Starting Price: $30
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  • 28
    Finsyt

    Finsyt

    Finsyt Technologies

    ...-inventory assets. Our dedicated team of professionals works collaboratively with clients, ensuring customized software solutions that evolve with their business needs. At Finsyt Technologies, we are not just a software company; we are your strategic partner in business growth, leveraging technology for unparalleled success in the competitive landscape of the Middle East.
    Starting Price: $999
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  • 29
    Sianty

    Sianty

    Sianty

    Sianty is a comprehensive Garage Management System built to transform workshop efficiency and profitability. It automates job cards, work orders, technician scheduling, and task tracking, helping garages deliver faster, more organized services. With advanced inventory control and spare parts management, businesses can track stock in real time, prevent shortages, and optimize costs. Integrated billing, invoicing, and payment tracking simplify financial operations, while customer profiles...
    Starting Price: $49.99
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  • 30
    Nordstar SDX

    Nordstar SDX

    Nordstar Solutions

    ... & Distribution Management Pre-Sales Automation: Enable field sales teams to manage order processing, route optimization, and customer visits efficiently. Direct Sales (XVan): Execute real-time invoicing, order fulfillment, and payment collection with full visibility over mobile sales operations. ✔ AI-Powered Analytics & Reporting Advanced Dashboards: Gain actionable insights with real-time performance tracking and predictive analytics.
    1 Rating
    Starting Price: $24/user/month
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