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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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1206 Products for "customer support" with 2 filters applied:

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  • 1
    PowerPRO

    PowerPRO

    Systems Support

    We understand that switching to a new transportation software can be stressful. As a trucking business, you do not want disruptions that can cause your customers and employees to feel frustrated. In addition, migrating to a new software gets even more difficult if you have third party softwares that need to be integrated with the new trucking software you’re installing. Systems Support, Inc. understands the challenges of migrating to a new software. We create a detailed plan including outlining...
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  • 2
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 3
    Epicor BisTrack

    Epicor BisTrack

    Epicor Software

    ... workflows, and enhance customer service. With robust mobile functionality and seamless cloud-based deployment options, BisTrack supports real-time collaboration and efficient operations across teams, ensuring businesses stay competitive in a fast-paced industry.
    456 Ratings
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  • 4
    Pepperi

    Pepperi

    Advantive

    The #1 B2B sales platform for medium, large and enterprise consumer goods manufacturers and distributors. Pepperi is a comprehensive, unified commerce platform to manage all aspects of your B2B sales. We combine a B2B eCommerce storefront, sales rep app for mobile order-taking (iOS/Android), Trade Promotions module, Retail Execution, Route Accounting / DSD & Inside Sales - in ONE UNIFIED cloud-based platform that runs online and offline to maximize in-person and online B2B...
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    141 Ratings
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  • 5
    Quickbase

    Quickbase

    Quickbase

    Deliver workflows and real-time visibility across your operations so your teams can outpace change. Extend and connect data, processes, and workflows to drive deeper insight and automation across complex processes and disparate systems. Adapt your operations faster to respond to opportunities and risks. Tailor workflows to support the unique, ever-changing ways your people work. Create new workflows to respond to emerging challenges and support new ways of working in days, not weeks. Create...
    2,630 Ratings
    Starting Price: $600 per month
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  • 6
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 7
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes...
    36 Ratings
    Starting Price: $99/month
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  • 8
    Shippo

    Shippo

    Shippo

    Ecommerce is complex. Shipping doesn't have to be. Shippo connects you with the best rates at the most carriers using a solution integrated with your business and experienced support at every stage so you can grow into the future. Manage shipping for all of your sales channels and get access to exclusive discounts from USPS, UPS, FedEx, DHL + 80 more, automated workflows, detailed tracking and notifications, seamless returns, international customs declarations, and more.
    903 Ratings
    Starting Price: Free
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  • 9
    OnTime 360

    OnTime 360

    Vesigo Studios

    OnTime 360 is an all-in-one software solution that is built to handle your custom delivery workflow. OnTime offers a powerful ready-to-use platform with a complete customer web portal, driver mobile app, dispatcher interface, and management suite. OnTime also comes with flexible add-on tools including open API, an EDI extension, a custom SDK, and prebuilt accounting software integrations to QuickBooks, FreshBooks, and XERO. OnTime offers you more features at a lower price, such as online order...
    2 Ratings
    Starting Price: $99/month
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  • 10
    QBench

    QBench

    QBench

    The modern, flexible, easy-to-use LIMS. QBench enables our customers to get a LIMS up and running faster. Automate your entire lab with our developer-friendly API, Inventory Management, Customer Portal, Billing, and Quality Management System modules. QBench is a cloud-based Laboratory Information Management System (LIMS) that enables labs to streamline their entire testing workflow, from sample receiving to automated results reporting. QBench allows you to keep track of all your samples...
    133 Ratings
    Starting Price: $249/user/month
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  • 11
    Resco Field Sales+
    Resco Field Sales+ is a no-code mobile solution designed to help sales teams manage customer data, track opportunities, and streamline order processing, all while on the move. Tailored for industries like retail, manufacturing, and professional services, it ensures your team can work efficiently both online and offline. With offline functionality and secure data synchronization, your team can access and update customer information, orders, and reports—even in remote or low...
    12 Ratings
    Starting Price: $55/month per user
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  • 12
    Flowspace

    Flowspace

    Flowspace

    ..., Walmart, and retail-ready EDI keep your operations connected. API support and cross-team support drive smarter decisions and efficient workflows. Experience truly frictionless fulfillment, optimized for growth, omnichannel reach, and exceptional customer experiences.
    314 Ratings
    Starting Price: Quoted
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  • 13
    RouteGenie

    RouteGenie

    RouteGenie

    Everything you want in your NEMT software. RouteGenie minimizes your costs by building you the most efficient schedule everyday based on the capacity of your vehicles. On average, RouteGenie customers see a 10-20% reduction in the number of vehicles on the road and miles driven. Once your day gets started, a lot of trip changes are coming: new trips, no shows, driver call offs, and vehicle breakdowns happen everyday. DispatchGenie adjusts in real-time, making live dispatching decisions and even...
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    48 Ratings
    Starting Price: $50
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  • 14
    JOpt.TourOptimizer

    JOpt.TourOptimizer

    DNA Evolutions GmbH

    JOpt.TourOptimizer is an adaptable component to solve VRP, CVRP, and VRPTW class problems for any route optimization in logistics or similar fields. JOpt.TourOptimizer gives full access to modern optimization strategies and already includes many useful functions and algorithms to model various tour optimization problems. The JOpt.TourOptimizer library is easily integrated into any product. It can be customized to meet special requirements or adapt to the industries’ specific needs in which...
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    8 Ratings
    Starting Price: €995
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  • 15
    TrakIT

    TrakIT

    Bitmetric Technologies

    Our customized solutions have simplified complex processes in the Shipping industry leading to savings of millions of dollars. We are the trusted partner for many large organizations. Our expertise in this industry is unmatched. TrakIT is used by trucking and car rental companies to manage their assets. Enabled with GPS, asset inspection and business process approvals, we provide a reliable and safe solution to these organizations. We have also developed the front-end user interface...
    3 Ratings
    Starting Price: $500/month
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  • 16
    Routal Planner
    ... in their processes. Plan your routes including time frames, weight and volume restrictions. Send the routes to your drivers mobile phones and have control of your operation at all times. Send direct messages to your customers to let them know when their route starts or their stop is near. Reduce the amount of failed deliveries and improve your customer success.
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    13 Ratings
    Starting Price: €19 per month per license
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  • 17
    MindCloud

    MindCloud

    MindCloud

    MindCloud is a software company that builds and maintains custom connections between your software and other platforms so you can eliminate manual data entry and start automating and scaling your business. As technology continues to advance, the modern business owner is using more and more online software tools to manage their business. MindCloud creates a seamless flow from one software platform to the next, saving time and money by connecting your software and automating your business...
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    20 Ratings
    Starting Price: $625/month
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  • 18
    Tookan

    Tookan

    JungleWorks

    ... productivity. 2. Customer app: Provide customers real time tracking of their orders with the delivery riders live location to create transparency and build trust. 3. Delivery app: Allow your riders to find the shortest possible route for delivery with Tookan to save time and money. Provide a clear structure on the tasks/orders to be completed. 4. Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.
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    18 Ratings
    Starting Price: $39 / Month
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  • 19
    Inspired Portal

    Inspired Portal

    Inspired Technology Systems

    ... the ability to customize our already unmatched ERP system to further suit your unique business needs. "Go Live" in record time with our feature-driven turnkey solution, or tell us what you're looking for and we'll create a custom-written package just for you. WMS, Order Entry and Sales, AR and Billing, Purchasing, AP and Check Processing, Reporting and Graph Dashboards, CRM, Preventative Maintenance, Lot control + traceability, SQF and HACCP Document Management, Scheduling Calendars.
    6 Ratings
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  • 20
    Picafuel

    Picafuel

    Picafuel

    ... the board. With Picafuel, fuel retailers can unlock unparalleled scalability and customization, empowering them to grow their business while embracing innovation and staying ahead in a rapidly evolving market.
    6 Ratings
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  • 21
    Akanea CUSTOMS
    Akanea CUSTOMS, a secure and certified solution to simplify your customs procedures. Akanea CUSTOMS, a software designed by experts in your business, is the solution certified by the French Customs Authorities since 2004, which simplifies the management and dematerialization of your customs clearance procedures. It benefits from considerable expertise, with more than 1600 users on a daily basis. Whether you are a freight forwarder, transport operator, importer, exporter, producer, manufacturer...
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  • 22
    Veryon

    Veryon

    Veryon

    ... that leverages AI and machine learning to simplify everything from documentation to troubleshooting. After nearly 50 years in the business, we have built a growing reputation for getting our customers more aircraft uptime.
    114 Ratings
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  • 23
    GMS ITEC
    .... It is currently supported on the SCO Open Server UNIX platform. We can provide the hardware in a complete turnkey system, or just the software. When Customs brokers handle the logistics for their customers, the commercial invoice add-on module allows the commercial invoice to be entered for AII (Automated Invoice Interface) and RLF (Remote Location Filing). This module works in conjunction with the custom house processing module.
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  • 24
    MechanicAdvisor

    MechanicAdvisor

    MechanicAdvisor

    We're changing the way repair shops communicate with customers through our automated marketing platform, web directory, and telematics device. Stay connected and create customers for life. Using our web platform, auto shops can send and receive text messages and photos from anywhere and can send important messages to customers while working on their vehicle. With our Shop Management System integration, auto shops can sync their customer’s information into our Text Messaging platform and can...
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  • 25
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    Grow your business with OpenPro ERP solutions that can be deployed in the cloud or on your server. Our software supports most industries with a complete Enterprise Resource Planning (ERP) software solution. As a provider of Business Management ERP Software, OpenPro excels with its Real-Time Solutions. From Accounting and Financial Reports to its MES software, MRP manufacturing and wholesale distribution inventory control software. The Business Management Software are all GAAP and international...
    3 Ratings
    Starting Price: $44 per user
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  • 26
    Rastrac

    Rastrac

    Manning Navcomp

    At Rastrac, we offer a vast array of services as well as the ability to create custom, tailored solutions. View the current locations of your vehicles and assets, get and view tracks of your vehicles all from your mobile device. At a glance, see what is happening in your fleet that requires your immediate attention. Monitor fleet health with information about devices not reporting, idle time, speeding incidents, and more. Our non-proprietary GPS tracking devices and software works...
    3 Ratings
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  • 27
    Haulk

    Haulk

    Haulk

    TMS created for the carrier’s comfort. Our car transportation app will help you focus on the main task while cutting out extras. - Streamline Staff and Fleet Management - Improve Order Tracking and Dispatcher Coordination - Easy Navigation with Our User-Friendly CRM - Set your Priorities, Tasks, and Timelines - Access Detailed Reports and Payroll Details Automate Order Processing and Invoicing Haulk has a familiar interface, which was designed with customer care and has all...
    Starting Price: $25 per driver per month
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  • 28
    1440

    1440

    1440

    ... Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce.
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  • 29
    Fleeteco Fuel Management
    Fleeteco is a specially designed by experienced professionals, that provides everything you would like to have to manage your vehicle and fuel consumption. No capital expenditure is needed to acquire it, and the monthly usage charge is minimal. A small percentage of an employee’s time is needed for the productive use of program. More information you can find at www.fleeteco.org
    Starting Price: $1.00/month
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  • 30
    TRIS Warehouse
    ... certification for this. The Customs Gateway Europe sub-module supports the extended gateway concept fully automatically, from all seaports to all European inland terminals. TRIS Forwarding Management Solution (FMS) is a total solution developed in collaboration with the main actors in the logistics supply chain. It supports the full operational and financial file management, from offer to invoicing, including document management.
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