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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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170 Products for "customer support" with 2 filters applied:

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  • 1
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 2
    Shippo

    Shippo

    Shippo

    Ecommerce is complex. Shipping doesn't have to be. Shippo connects you with the best rates at the most carriers using a solution integrated with your business and experienced support at every stage so you can grow into the future. Manage shipping for all of your sales channels and get access to exclusive discounts from USPS, UPS, FedEx, DHL + 80 more, automated workflows, detailed tracking and notifications, seamless returns, international customs declarations, and more.
    903 Ratings
    Starting Price: Free
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  • 3
    OnTime 360

    OnTime 360

    Vesigo Studios

    OnTime 360 is an all-in-one software solution that is built to handle your custom delivery workflow. OnTime offers a powerful ready-to-use platform with a complete customer web portal, driver mobile app, dispatcher interface, and management suite. OnTime also comes with flexible add-on tools including open API, an EDI extension, a custom SDK, and prebuilt accounting software integrations to QuickBooks, FreshBooks, and XERO. OnTime offers you more features at a lower price, such as online order...
    2 Ratings
    Starting Price: $99/month
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  • 4
    1440

    1440

    1440

    ... Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce.
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  • 5
    Shipup

    Shipup

    Shipup

    Shipup creates a branded, reassuring and intuitive post-purchase experience. Turn one-time buyers into loyal shoppers while streamlining your customer support. End buyers’ post-purchase frustration and recruit loyal shoppers with custom notifications, branded tracking pages, streamlined customer support, real-time monitoring, & more. Responding to delivery tickets can be arduous. Shipup gives your support agents unique features so they can quickly and proactively resolve delivery issues. Inform...
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  • 6
    NimbusPost

    NimbusPost

    NimbusPost

    NimbusPost creates innovative and advanced solutions to accomplish your business and customer needs. With a single point of contact and a robust lineup of tech-enabled assets, we offer end-to-end solutions to fulfil eCommerce and D2C business needs. Offer same-day deliveries, omnichannel support, and an exceptional shopping experience to stay ahead of the competition. Offer your customers a branded tracking experience and real-time delivery updates to ensure lesser escalations and an upgraded...
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  • 7
    AfterShip

    AfterShip

    AfterShip

    Get insightful tracking data in one place to resolve delivery incidents faster. Provide the best post-purchase experience to drive customer loyalty and additional sales. Continue engaging customers through seamless post-purchase communications. Get actionable insights into your post-purchase experience and shipping performance. The world’s most rigorous standards for managing information security and privacy. Set up multiple organizations in order to manage multiple stores easily.
    Starting Price: $9 per month
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  • 8
    FlavorCloud

    FlavorCloud

    FlavorCloud

    With 300+ carriers, your customers get the best, fastest delivery routes for every country worldwide. If one carrier hits a problem, we can access many more. FlavorCloud customers see an average of 11% in international cart conversion because our rates and customer checkout experience really are that good. Our algorithm delivers the best shipping rates and guaranteed duties-paid options. Automatically, every time. FlavorCloud takes care of the whole global logistics process, including all...
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  • 9
    RoutingGuides.com

    RoutingGuides.com

    TransportGistics

    Reduce freight expense and noncompliant shipments. Simplify production, maintenance and distribution of routing guides. Secure access to account numbers and proprietary information. Eliminate the need to print, distribute and track the receipt of your new or updated routing guide. Transform your routing guide from static to dynamic. Automatically track acknowledgments and vendor access. Achieve competitive advantages by customer and supplier working together strategically. All supported by best...
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  • 10
    Shiprocket

    Shiprocket

    Big Foot Retail Solutions

    An eCommerce logistics and shipping software solution. India’s #1 eCommerce shipping solution, trusted by over 1 Lac brands and entrepreneurs for lowest shipping rates, widest reach and best customer service. Mobile app, no monthly fee, discounted shipping rates, COD facility, user-friendly platform, pickup from origin and tracking for customers. Integrations with multiple carts and marketplaces, notifications for buyers via SMS & Emails, CORE, multiple pickup locations and widest reach. NDR...
    Starting Price: $15.00/month
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  • 11
    Gemini Software

    Gemini Software

    Gemini Software Solutions

    With an impressive track record spanning over two decades, we specialize in designing and implementing solutions across diverse sectors such as Maritime, Logistics, Warehousing, Travel, Technology and ERP services. Supported by a seasoned team, we closely collaborate with our customers, understanding their unique requirements, and delivering tailored solutions using cutting-edge technology. Gemini stands at the forefront of harnessing cutting-edge technologies to deliver cost...
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  • 12
    Dashdoc

    Dashdoc

    Dashdoc

    Whether you are a shipper or a carrier, you can manage your transports from planning to billing. Collaborate with all your partners in real-time. Your customers benefit from increased visibility on their transport orders! The result: impeccable and transparent customer service and better management of disputes. Act on your transport in real-time thanks to the data in real-time (kilometers traveled, ETA). Anticipate situations, manage unforeseen events and keep your customer informed...
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  • 13
    ProShip

    ProShip

    Quadient

    ProShip empowers its customers to ship at lightning speeds, stay carrier compliant 24/7/365 and build stronger-than-ever customer revenue streams. ProShip’s time-tested technology and advanced functionality continue to remain unmatched. Customers who choose ProShip, choose the number one in speed, compliance, reliability and experience. Whether you’re an enterprise retailer, a distribution company fulfilling high-volume package shipments or a manufacturer delivering direct-to-consumer (DTC...
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  • 14
    Sendcloud

    Sendcloud

    Sendcloud

    The all-in-one shipping platform for e-commerce. We help +15,000 e-commerce businesses save time, effort and money on their most frustrating process- shipping. Connect to your favourite carriers and ship worldwide. Get flexible. Sell more by offering shipping options from the world's best carriers. Ship faster. Build a custom workflow to pick, pack, and print shipping labels at light speed. Build your brand. Delight your customers with fully branded tracking emails and pages. Take charge...
    Starting Price: €45 per month
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  • 15
    Alloy Automation

    Alloy Automation

    Alloy Automation

    Alloy Automation is a no-code ecommerce automation tool used by leading brands and agencies to automate tedious tasks across fulfillments, marketing, and operations. Enrich customer profiles in your system of record and notify your team of churn, renewals, etc. Centralize customer data in your support desk and automate actions loyalty, 3PL, & UGC apps. Export analytics dynamically and configure internal Slack reporting. Use data from dozens of different channels to segment customers...
    Starting Price: $120 per month
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  • 16
    Calcurates

    Calcurates

    Calcurates

    Meet Calcurates, our cloud-based entire shipping solution that calculates and shows the right rates to your customers. Top shipping challenges are now solved. Reduce the gap between shipping costs you bear and shipping fees customers pay to you. Easily integrate with major shipping carriers (DHL, UPS, USPS, FedEx, and more). Provide a shipping choice and better experience to your customers. Customize your shipping methods and rates. Single and solid solution instead of dozens of extensions...
    Starting Price: $49 per month
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  • 17
    PortPro

    PortPro

    PortPro

    The most intuitive transportation management system for container drayage carriers & a customer support team that goes the extra mile. Our TMS implementation process is as painless as possible. We spend as much time as we need to properly train all employees and drivers on the system. Our easy-to-use TMS has proven to dramatically improve the operations of all container drayage carriers that use the system. We view ourselves as the “tech arm” to your team. After proper implementation...
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  • 18
    Cahoot

    Cahoot

    Cahoot

    Cahoot is the next-generation eCommerce order fulfillment network powered by our patented and easy-to-use shipping software. With 100+ eCommerce fulfillment centers throughout the United States, we offer nationwide 1-day and 2-day delivery to over 90% of the US population. Cahoot provides reliable and affordable US fulfillment services for ALL sales channels, including leading marketplaces such as Amazon, eBay, and Walmart and leading eCommerce platforms and shopping carts, including...
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    53 Ratings
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  • 19
    Kentro

    Kentro

    Kentro.io

    Kentro redefines ERP for the E-Commerce era, offering a cloud-based, multi-channel solution at a fraction of the cost and complexity of traditional systems like NetSuite or SAP. It's user-friendly, efficient, and packed with essential features: real-time inventory management, order fulfillment, built-in B2B stores, comprehensive supply-chain management, and automated accounting. Plus, seamless integration with 100+ tools and 5000+ zaps ensures that Kentro effortlessly connects and automates...
    Starting Price: $225/month
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  • 20
    Shiptec

    Shiptec

    Shiptec Systems

    Multi-Carrier Shipping System, Rated and Non-Rated Carriers, Custom Carriers, etc. for Domestic and International Shipping. Shiptec has used touchscreen technology for over 30 years. Increase efficiency and reduce mistakes. Collect billing or prepaid, based on your customers’ requirements. Automated rate shopping is the gold standard on the market today, and is the key feature of the Primus Module. This module is the best way to improve operational efficiency while utilizing your existing...
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  • 21
    parcelLab

    parcelLab

    parcelLab

    parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico...
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  • 22
    Transfix

    Transfix

    Transfix

    Freight Shipping Will Never Be The Same. Instant quotes, and 24/7 customer service. Transfix keeps your business on track so you can get more done. We partner with trusted shippers and carriers to handle their most important and immediate FTL freight needs. With cutting-edge technology, deep industry expertise, and dedicated customer service, shipping with Transfix gives you peace of mind. Transfix's proprietary algorithm accurately quotes thousands of loads in seconds; our rates are guaranteed...
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  • 23
    ARTA

    ARTA

    ARTA

    By automating logistics and fulfillment—a nuanced and complex endeavor for high-value goods and collectibles—our API removes the barrier for sellers to launch or scale ecommerce initiatives. With decades of experience in logistics, technology, ecommerce and luxury goods, our team is focused on building best-in-class products and providing superior customer service. Our technical team supports all customers to ensure a seamless integration experience and successful launch. From instant pricing...
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  • 24
    BrokerWare by 3PL Systems
    Provide your customers with a branded portal to quote, book, and track shipments. Customers will be able to quote shipments in the LCR based off of whichever tariffs you have enabled on their customer profile. If the customer likes the price that they are given, they can think book a load directly from the portal, without having to contact the brokerage directly. Give your sales agents access to the system, but only the information that they need to see. When an agent logs in, he/she will only...
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  • 25
    ShipperHQ

    ShipperHQ

    ShipperHQ

    ShipperHQ is a shipping rate management solution that helps ecommerce merchants align the checkout experience on their website to their own unique products and customers. Whatever the goal is, from increasing conversions, breaking even on shipping or generating a profit from it, ShipperHQ makes it easy to configure a long-term shipping strategy, or make changes instantaneously. With our tools, you can tailor the shipping rates and options that appear to the exact buying scenario that...
    Starting Price: $50 per user per month
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  • 26
    Scurri

    Scurri

    Scurri

    ... efficiencies and act quickly with our advanced reporting suite. Get to the heart of what your customers need by harnessing the power of your data. Use our API integrations to power your existing tools, or integrate directly with your industry’s most popular carriers and platforms. Good customer experiences happen by design, not by accident. There’s a good reason why many retailers are focusing on improving the overall eCommerce customer experience right.
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  • 27
    AEB

    AEB

    AEB

    ... to supply chain performance and quality. At the same time, you keep the flexibility to respond to surprises – and opportunities. Join AEB's global network of customs brokers and gain access to AEB's international customer base. This makes your customs services easily available to a large group of shippers, forwarders, and other logistics service providers. You can easily and efficiently use each individual component of the AEB customs software by itself.
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  • 28
    Cario TMS
    ... performance in real time. Drive operational efficiencies by connecting Cario with your ERP / WMS. Real time integration improves data accuracy and eliminates double entry. Help your warehouse team perform better. Enable your customers to delight their customers. Provide your customers with an experience that has them coming back for more. Send your customers more real time alerts so they can self service (texts, emails).
    1 Rating
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  • 29
    Verte

    Verte

    Verte

    We remove the complexity by unifying your sales channels and optimizing your fulfillment and shipping, so you can focus on scalable growth. Streamline your sales channels into a single platform that’s easy to manage. Send your inventory to any warehouse, place inventory in the locations closest to your customers, minimize delivery distance and reduce shipping costs. Orders are received, pick-packed, and shipped based on your pre-defined guidelines and the best rates. Allow your customers...
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  • 30
    Dynamic Ship

    Dynamic Ship

    Insight Works

    ... businesses to find the most economical shipping options. * Improved Customer Service: Detailed package management and real-time tracking enhance visibility, control, and customer communication. * Simplified Operations: A user-friendly interface with scanning support boosts efficiency and accuracy while minimizing manual tasks. * Informed Decision-Making: Accurate, up-to-date carrier service information and rates ensure better shipping decisions.
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