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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1445 Products for "custom" with 2 filters applied:

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  • 1
    WarehouseExpert
    WarehouseExpert is a powerful, cloud-based Warehouse Management System (WMS) that enables customers to pivot quickly, affordably, and seamlessly, with maximum user configurability, and minimal need for professional services. Proven with over 600 customers in 30 countries, WarehouseExpert provides real-time inventory visibility, labor management, and equipment productivity with performance analytics that drive faster, more accurate order fulfillment and improved supply chain efficiency. Whether...
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  • 2
    SERIES 3 Distribution
    The MBA Sales Order Entry module is a complete order processing and order management system. It tracks customer orders, manages back orders, generates quotes and invoices, and adjusts inventory accordingly. Invoice information is passed to the MBA Accounts Receivable which tracks outstanding receivables. The customer record allows for multiple shipping addresses and a separate sales representative may be assigned to each shipping address. The Order Inquiry procedure allows you to find...
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  • 3
    Cave

    Cave

    Macrem Solutions

    ... control, and costing. Manufacturing/production. Drill down queries and reports. Hierarchical security administration. Commission and royalties. Calendar-based minutes tracking system. Automated bookmarking system. Product profile, customer profile, vendor profile. Customers can have a quoted price with effective and expiration dates. Production of finished goods automatically reduces exploded bill of materials.
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  • 4
    Foxfire WMS

    Foxfire WMS

    Foxfire Technologies

    In a world of out-of-the-box solutions, we have made it our mission to help customers create unique solutions for their unique warehouse challenges. If there is a special feature you need, we can build it. We want your new WMS to make your job easier – from day one. Our team of technical engineers and warehouse experts can get your software up and running in just 30 days. Our customer support team isn’t just a call center. Our software engineers and warehouse experts are always available...
    Starting Price: $995 per month
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  • 5
    e-nfo pack

    e-nfo pack

    e-nfo pack

    We begin our business relationship as a value added consultant for logistic operations. In order to provide the most value, we approach each customer as an individual and understand their unique environment and challenges. Once our solution architects have concluded their assessment, we match solution required to provide maximum results. As a SaaS company, we not only provide software, but also the needed hosting hardware. Our secured Cloud Solution delivers a simple deployment without any...
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  • 6
    Savant Warehouse Management
    Our team of logistics professionals is skilled at working with customers to understand your business processes, identify choke points, and implement our real-world solutions that will improve the profitability of your distribution operations. From our sales staff to service consultants, we use a proven customer methodology developed over the years that reduces sales cycles, minimizes risk, shortens implementation time, and ensures your business objectives are met. Designed for small to mid...
    Starting Price: $10000.00/one-time/user
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  • 7
    Datatrac

    Datatrac

    Datatrac

    We develop market-leading technology that addresses the unique needs of last mile deliveries. Utilizing over 40 years of experience, we create innovative products that help our customers grow and optimize their businesses. Manage your fleet, deliver products and provide visibility with a scalable system that allows you to pay only for what you need. A powerful cloud-based operational system with advanced intelligent dispatching and industry-leading back office management. A complete enterprise...
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  • 8
    ParcelPerfect

    ParcelPerfect

    Parcel Perfect

    The team behind Parcel Perfect involves a diversity of experience and skills, working together with a specific focus. Expertise in software development is obviously a key element in our product, but it is the insights we provide behind the role of this technology that ensures we remain relevant and practical. Our focus is always on the needs of our customers. As a result, we are continually updating our software, based on our insights and the feedback we receive from each client. Parcel Perfect...
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  • 9
    Accord WMS

    Accord WMS

    Business Computer Projects

    The warehouse is a fundamental part of your supply chain. However, for it to work efficiently it requires a delicate balance of supply, demand and stock control solutions. If poorly managed, or without the support of a quality Warehouse Management System, your warehouse could cause significant problems for you and your customers. Our Accord Warehouse Management System (WMS) provides a cost-effective wall-to-wall solution to help. It includes a range of features and functionality to maximize...
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  • 10
    Microlise

    Microlise

    Microlise

    Microlise creates value-adding actionable insights from connected assets, for fleet operators and product manufacturers. We deliver integrated location, performance, utilization, safety and compliance information through award-winning solutions. Our integrated products and tailored services enable organizations to connect their assets to run highly complex operations, while meeting commitments to optimize efficiency and customer experience, increase safety and performance, and reduce costs...
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  • 11
    YardView

    YardView

    Cypress Inland

    We utilize the world’s most comprehensive and broadly adopted cloud platform to provide our customers with our cloud based yard management software system. Our infrastructure ensures you have the highest levels of security, your data is protected, and your system is always available for your operations, staff, and customers. YardView provides a cloud-based, best-of-breed yard management software program that will help fix your yard quickly and it can be installed in weeks. Extensive features...
    Starting Price: $900.00 base
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  • 12
    OAS Freight

    OAS Freight

    Office Automation Systems

    ... Software, Warehouse Software, and Customs Filing Software are just some of the products that OAS provides. In addition, OAS is available to add custom features to existing products, or create a new product to your specifications. OAS provides more than great freight software and service for OAS Software products. OAS also provides hosting services, making Wide Area Networking easy and cost-effective for our clients.
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  • 13
    Optimate

    Optimate

    Optimate

    ... as it grows. We improve every step in the product delivery process for you and your customers, from giving customers accurate ETA times to letting drivers optimize their schedules.
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  • 14
    FACTS

    FACTS

    Carrier Logistics

    Carrier Logistics’ FACTS™, the premier transportation management system for asset based trucking companies, has all of the solutions to run your operations. Whether you have a single terminal or a nationwide network, FACTS™ will streamline processes, provide customer visibility, save money, and boost productivity. Reveal patterns and trends in your data that may otherwise be impossible to see. Perform sophisticated and extensive data analysis of existing route structures. Manage geographically...
    Starting Price: $75 per user per month
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  • 15
    CyberStockroom

    CyberStockroom

    CyberStockroom

    The best way to maintain control over your inventory is to know exactly what you have in stock, and where it's located. A map is like a visual dashboard of your inventory. You can see exactly how your items are spread out across your business and see everything at a glance. Break your business down into any number of locations and sub-locations. Rearrange the layout to match the way you see your business. Assign images, barcodes, and custom fields to your items to quickly find them. Multiple...
    Starting Price: $99 per month
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  • 16
    GigaTrack Stores Tracking
    Organize your warehouse, storeroom, or service center with a stores tracking system that works the way you need it. Quick-to-implement, our system helps you reduce losses and unnecessary spending. Know when materials are being consumed by your employees or your customers and quickly generate reports on the materials used on a specific job or by an account. Businesses of all types rely on STS to meet their store tracking needs. Our customers provide services in technical, financial, medical...
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  • 17
    Paazl

    Paazl

    Paazl

    Our platform offers a scalable solution for any type of delivery possibility. Easily add and switch between 1000+ delivery options in more than 200 countries worldwide. Powerful algorithms determine the best options for your delivery. We cover every key aspect of quality delivery, from webshop and warehouse to track & trace and return. Our data analytics module helps you understand your customers’ preferences and your carriers’ performance. So you can continually improve on your promise. A data...
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  • 18
    Cubyn

    Cubyn

    Cubyn

    Reduce your logistics costs by 30%. Cubyn offers painless logistics services and the best customer experience. The technology deployed in our warehouses and applications allows us to reduce logistics and transportation costs while improving the quality of your shipments. Seamlessly integrate your shop or marketplace. Easily manage your logistics processes from a single platform. Our rates are simple and transparent. We control the quality of the entire supply chain. We analyze the performance...
    Starting Price: €4.76 per month
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  • 19
    TRACKERIST

    TRACKERIST

    Vinoxo Agritech

    A web-based administrator panel for managing & tracking orders, job dispatchers, operational & management analytics and more. A web-based administrator panel for managing & tracking orders, job dispatchers, operational & management analytics and more. A company website allowing customers to place the orders, track deliveries in real-time, live chats and more. Trackerist - Affordable Personalized Freight Forwarding Software for Couriers, Shipping Companies, Removals, Consolidators, Forwarding...
    Starting Price: $150 one-time payment
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  • 20
    Convoy

    Convoy

    Flit Technologies

    Convoy for taxis and PHVs. Easy management of fleets dedicated to hailing or individual transportation, and optimise vehicle allocation. Get the most out of our seamless DMS tool designed especially for taxis, minicabs or private hire vehicles. Vehicle location tracking, status updates and delay notifications all available via the Karhoo map. Offer your customers a custom white-label app and a web-booker system. Automatic ride assignation to a driver with the best estimated arrival time. Based...
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  • 21
    Metrobi

    Metrobi

    Metrobi

    Metrobi helps businesses grow through successful deliveries. Our passion is helping businesses concentrate their attention and resources on their growth, rather than spending valuable time and money on logistics. We provide AI-powered route optimization, live tracking and a large pool of expert drivers for hassle-free wholesale and homedeliveries that delight customers. Each month, hundreds of local businesses ranging from food and beverage distributors to florists and laundry...
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  • 22
    CourierMate

    CourierMate

    CourierMate

    View stats on quotes, collections, deliveries, load sheets, documents and invoices using our custom graphs. Printing of tracking labels for parcel tracking using our couriermate plugin. All documents are generated into pdfs for easy printing. Client specific rating with kgs and service, area search criteria. Scan various documents (pods) into your own image store. Barcode recognition. Ecommerce plug-ins for various different online stores. Json api integration for custom sites. Clients can...
    Starting Price: $33.19 per month
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  • 23
    MSWarehouse by EWS
    The MSWarehouse by EWS solution is designed with ROI in mind. The system provides you a web-based solution that allows you and your customers to electronically track and control all aspects of an item from inbound receiving through final outbound transfer. Look to the MSWarehouse by EWS solution for a web-based warehouse management tool that is mobile ready, user-friendly, configurable, and provides full visibility of receiving, inventory, shipment, and location management through customized...
    Starting Price: $299.00/month
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  • 24
    DocuClass

    DocuClass

    Cima Software

    Manage your Information Efficiently. Implement a digital transformation strategy. Digitize and automate your business processes. Access your information from anywhere. Make better business decisions. Optimize your customer service. With DocuClass you can manage the complete information life cycle, from the capture, access, management, process automation, integration, to the archiving and distribution of documents. Using DocuClass to simplify and organize your documents and how they are managed...
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  • 25
    Freightdesk

    Freightdesk

    Boxnbiz Technologies

    Freightdesk is a comprehensive cloud-based software suite which puts your customer service & sales on autopilot and helps you win more clients for a lifetime & all this with your brand and our technology. Provide digital access to your customers on your brand name. Manage Freight contracted rates from one place. Scale your business through digital freight sales. Business intelligence to make better decisions. We solve the problem of managing & distributing complex rates of multiple agents...
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  • 26
    Alchemy TMS

    Alchemy TMS

    ALC Logistics

    ALC Logistics provides web-based Transportation Management System designed and customized to meet your unique transportation management needs. Backed by 43 years of freight transportation industry expertise, we understand the demands and challenges you face every day. Our software is designed to help you effectively and efficiently address those demands by simplifying the processes involved in managing your transportation and supply chain network. All of our web-based TMS applications...
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  • 27
    Truck Pulse

    Truck Pulse

    Truck Pulse

    Get started with Uber for trucks and logistics app development and attain enhanced functionality, increase the quality of service and build customer loyalty for your business. Building a freight bid marketplace software solution to enable carriers/transporters, shippers, and drivers to connect, communicate and manage business in a streamlined manner. Truck Pulse has been dedicatedly serving trucking & logistics businesses and startups to enhance efficiency, bring automation and scalability...
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  • 28
    Transfix

    Transfix

    Transfix

    Freight Shipping Will Never Be The Same. Instant quotes, and 24/7 customer service. Transfix keeps your business on track so you can get more done. We partner with trusted shippers and carriers to handle their most important and immediate FTL freight needs. With cutting-edge technology, deep industry expertise, and dedicated customer service, shipping with Transfix gives you peace of mind. Transfix's proprietary algorithm accurately quotes thousands of loads in seconds; our rates are guaranteed...
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  • 29
    UPS Ready
    What if your systems and applications could share data across your business? You could reduce duplicated efforts, avoid key-entry errors and ensure consistency in customer information and experience. UPS Ready solutions make this possible with third-party applications integrated with UPS technology tools. With UPS Ready you can: Enjoy user-friendly, out-of-the-box solutions Streamline daily tasks from shipping to tracking Simplify operations with online order entry Give customers...
    1 Rating
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  • 30
    US Fleet Tracking

    US Fleet Tracking

    US Fleet Tracking

    Providing GPS tracking and asset management to help thousands of customers save time and money by keeping track of their assets, LIVE. Our internet-based tracking system gives you full access, full control, anywhere from any device. As the manufacturer we guarantee unmatched quality and reliability. Put the power of data to work for your business. Our reports will save you time and money. Breaking down the important details quickly, while allowing you to schedule and customize reports to meet...
    Starting Price: $29.95 per user per month
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