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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1446 Products for "custom" with 2 filters applied:

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  • 1
    ACTIVEseries

    ACTIVEseries

    MNP Retail

    The ACTIVEseries is MNP's custom, in-house, Order Management System which we develop, maintain and implement for our customers who are reliably processing hundreds of thousands of orders a day. It is a purpose built solution grown out of managing the life cycle of orders, not financials, staff, or stores and can be used to control single channel all the way up to being the core ERP system for your retail or multi-channel business.
    Starting Price: $10,000 one-time payment
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  • 2
    Xactship

    Xactship

    Xactship

    ...ShipDesk can connect and synchronize information across intranet and internet based systems and is tightly integrated with the XactShip Consolidated Shipping platform for hands off data synchronization. Utilizing the ExpressCube line of dimensioning scales, handheld scanner, tablet, label printer and our custom software the ShipDesk platform allows your warehouse to accurately manage your packages. ShipDesk makes packing and shipping easier by reducing inconsistencies, streamlining packing and connecting your ordered items to their packages saving you time, money and allowing you to keep your customers informed.
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  • 3
    GT TMS

    GT TMS

    GlobalTech

    Our TMS allows your transportation and distribution operation to be permanently integrated with your administrative and operational systems. It provides absolute and real-time visibility to the customer, reporting on the status of their merchandise distribution requests. Each client has particular processes at the time of management. GT TMS™ provides the ability to create events and statuses to reflect these particularities. In this way, it allows meticulous monitoring of the delivery process, from the preparation of the load to its delivery to the final consumer. ...
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  • 4
    FleetRoute

    FleetRoute

    C2Logix

    ...FleetRoute™ can be purchased as a license so that you can create your own routes, or you can utilize the team of professionals at C2Logix to create the routes for you. FleetRoute™ will create completely customized routes based on your specific requirements. This includes, using your own street data, and the unique parameters of your fleet and workforce. You can set priorities and even customize the paths driven. FleetRoute™ will even calculate the fine details that go into creating real and balanced routes that mimic reality in the field.
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  • 5
    WHIZeCargo

    WHIZeCargo

    WHIZTEC

    ...It covers all aspects of operations management for the industry from inquiry, rate file, quotation, job booking, job, cost sheet, invoicing, cost and claim, inland transportation, air shipments, sea shipments (FCL/LCL), international, multi-modal, cross-border shipments, warehousing, and distribution to integrated financial accounting and customer relationship management. WHIZeCargo is an advanced supply chain execution solution using market-leading technology with tightly integrated solutions that enable users to lower costs and enhance profitability by collaborating with their customers and vendors across the supply chain.
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  • 6
    MultiFreight

    MultiFreight

    Multifreight

    MultiFreight – freight management software – is our core product, which acts as an all in one solution for your freight and logistics requirements. We also provide MultiShed – customs declaration software – which can be installed as a standalone product or integrated with your MultiFreight package. Our industry focus, expertise, and friendly professional approach has enabled us to supply hundreds of companies across the world. The demand on the freight industry today is constantly increasing, meaning our customers have to be sure they have the right technology partner, who can provide them with the best services and solutions. ...
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  • 7
    SERIES 3 Distribution
    The MBA Sales Order Entry module is a complete order processing and order management system. It tracks customer orders, manages back orders, generates quotes and invoices, and adjusts inventory accordingly. Invoice information is passed to the MBA Accounts Receivable which tracks outstanding receivables. The customer record allows for multiple shipping addresses and a separate sales representative may be assigned to each shipping address.
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  • 8
    Microlise

    Microlise

    Microlise

    ...Our integrated products and tailored services enable organizations to connect their assets to run highly complex operations, while meeting commitments to optimize efficiency and customer experience, increase safety and performance, and reduce costs and environmental emissions. By harnessing data and driving meaningful insights, we deliver new and innovative customer solutions across a range of core markets.
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  • 9
    GigaTrack Stores Tracking
    Organize your warehouse, storeroom, or service center with a stores tracking system that works the way you need it. Quick-to-implement, our system helps you reduce losses and unnecessary spending. Know when materials are being consumed by your employees or your customers and quickly generate reports on the materials used on a specific job or by an account. Businesses of all types rely on STS to meet their store tracking needs. Our customers provide services in technical, financial, medical, entertainment, and other industry segments. STS is used by School Districts, Universities, K-12 and other Education Institutions. ...
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  • 10
    Paazl

    Paazl

    Paazl

    ...Powerful algorithms determine the best options for your delivery. We cover every key aspect of quality delivery, from webshop and warehouse to track & trace and return. Our data analytics module helps you understand your customers’ preferences and your carriers’ performance. So you can continually improve on your promise. A data dashboard breaking down volumes, performance and trends. A checkout widget for a seamless display of delivery options. Shipping and return labels manifests and customs documents. Tracking and updating on all deliveries and returns.
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  • 11
    Freightdesk

    Freightdesk

    Boxnbiz Technologies

    Freightdesk is a comprehensive cloud-based software suite which puts your customer service & sales on autopilot and helps you win more clients for a lifetime & all this with your brand and our technology. Provide digital access to your customers on your brand name. Manage Freight contracted rates from one place. Scale your business through digital freight sales. Business intelligence to make better decisions.
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  • 12
    Transfix

    Transfix

    Transfix

    Freight Shipping Will Never Be The Same. Instant quotes, and 24/7 customer service. Transfix keeps your business on track so you can get more done. We partner with trusted shippers and carriers to handle their most important and immediate FTL freight needs. With cutting-edge technology, deep industry expertise, and dedicated customer service, shipping with Transfix gives you peace of mind. Transfix's proprietary algorithm accurately quotes thousands of loads in seconds; our rates are guaranteed. ...
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  • 13
    Trackhive

    Trackhive

    Trackhive

    ...Stay on top of your package(s) deliveries with our real-time shipment delivery status and updates. As soon as the package moves from one facility to the other, you and your customers will get notified immediately. Trackhive supports integration with some of the best eCommerce platforms, tools and software in the industry. Track all your couriers/shipments at one place for FREE.
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  • 14
    Catalyst WMS

    Catalyst WMS

    Erredi Consulting

    Catalyst WMS. The challenge of Supply Chain Management is to integrate end-to-end solutions to break down the barriers between supplier, company, customer and consumer, making the current models evolve into real Collaborative Networks, in which correct design and implementation is increasingly important of the components of Execution. An integrated solution for the management and control of your warehouse. In this era of globalization and competition, Supply Chain Management (SCM) can no longer be considered an option for companies: in fact, maximizing profits and reducing operating costs by improving the level of customer service and increasing inventory accuracy represent the challenges that companies must face and win. ...
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  • 15
    Lyve nGage

    Lyve nGage

    Lyve Global

    Lyve nGage is a one-stop SaaS to launch, manage, and run last-mile delivery operations enabling you to deliver products and services faster and better than ever before. nGage comes with everything you would expect from a digital last mile delivery solution – and a number of features that may surprise you. Intelligent optimization and order pooling allow you to maximize asset utility and reduce delivery costs. Real-time order tracking and status updates keep your customers engaged and satisfied. And with everything on the cloud, scaling your access and operations is as easy as turning on a new device. Driver pooling assigns a single pool of drivers to several customers, reducing time to delivery and increasing asset utility.
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  • 16
    PTV Developer

    PTV Developer

    PTV Group

    Our customers plan and optimize more than 30 million routes with PTV software every day. Thanks to our optimization technology, our customers save more than 40,000 tons of CO2 per day. By combining historical data and real-time information, users can derive concrete measures or predict the movement of every bus, car and truck in the city. PTV technology enables users to monitor, optimize and control traffic and logistics.
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  • 17
    aviWMS

    aviWMS

    Avilda

    ...Your operator will be much more efficient as he or she can see all tasks, perform them optimally and have errors drastically reduced. Automatically create invoices for your customers. Also, allow them to have access to the history of all actions performed on their orders. All this transparency allows a trustful relationship between the warehouse and its customers. Detailed and personalized reports can be accessed at any time. Keep your data under control for the constant evolution of your activities.
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  • 18
    FreightiQ
    ...Integrate seamlessly with your existing TMS and pricing APIs to unify all your critical operational, customer, and location data. Algorithmically generate pricing recommendations from advanced AI-enabled pricing optimization. Collaborate with other stakeholders to define and inform pricing decisions.
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  • 19
    Fleet

    Fleet

    Fleet

    ...Fleet powers millions of deliveries every week for thousands of businesses ranging from grocery, restaurant, and flower delivery to pharmacy and e-commerce companies. Whether you are a businessperson visiting customers, or a trucking company with a large fleet that needs optimized routing in a new city, you should use a route planning system that lets you optimize your activities to save time and money.
    Starting Price: $15/user
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  • 20
    BATS

    BATS

    BATS

    ...Price your opportunities automatically or with the click of a button using our internally managed pricing engine. BATS’ electronic signing platform allows you to capture signatures from customers as well as carriers, even if they’re not on Central Dispatch. BATS’ powerful billing module captures & processes customers credit cards, manages commission payouts and manages all accounts receivables and payable processes. BATS’ reporting dashboards give you real-time insight into your company and sales teams performance. ...
    2 Ratings
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  • 21
    Cabcher

    Cabcher

    Cabcher

    ...Cabcher provides a comprehensive and Best taxi dispatch system and booking software platform that equips you with all the necessary tools to operate your taxi business effectively in the highly competitive transport industry of today. Our taxi dispatch and booking system provides a simplified solution for your business growth, streamlining your operations and improving customer experience. With our user-friendly platform, you can easily manage your fleet, track your drivers, and provide seamless booking and dispatch services to your customers. Grow your business with our efficient and reliable system today!
    1 Rating
    Starting Price: £25/month
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  • 22
    Velostics

    Velostics

    Velostics

    Velostics is a pioneer of unified scheduling of truck shipments between shipper, broker and end customer. Bid farewell to managing multiple tools and scattered communication. Enhance existing technology strategy with a unified scheduling platform to deliver on customer expectations quickly. Carriers make money when they drive, shippers when they ship, not when they wait. Increase throughput. Automate inbound/outbound shipments with precision, freeing resources for higher-value tasks. ...
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  • 23
    Peagle

    Peagle

    Peagle

    Dive into our core offerings, meticulously designed to empower, instill trust, and leave an indelible mark on your customers. Experience the future of last-mile delivery. Peagle’s no-code platform empowers your business to create customized delivery solutions effortlessly. Harness the power of data analytics. Gain actionable insights, visualize trends, and make informed decisions that supercharge your delivery operations. Peagle ensures optimized delivery routes in real-time, reducing costs, and enhancing efficiency, enabling you to stay ahead in the fast-paced world of deliveries. ...
    Starting Price: $0.15 per order
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  • 24
    ServiceWorks

    ServiceWorks

    Service Works

    ...1. Ease of Use: Designed for novice users in mind. Speed of completing transaction is key consideration. 2. Customizable: Every industry has different nuances. We customize to fit your business needs. 3. Low Subscription Fees: We offer lowest subscription for unlimited users without any contract. 4. Excellent Customer Service: ServiceWorks provide 5 star support from onboarding to integration 5. Offline Mobile App: Field jobs can't be dependent on network. The work is synced when network is available. 6. ...
    2 Ratings
    Starting Price: $49/mo for unlimited users
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  • 25
    Wasp Package Tracker

    Wasp Package Tracker

    Wasp Barcode Technologies

    ...With Package Tracker, users can easily access package information, improve data accuracy, eliminate lost packages, reduce costs, and increase operational efficiency and business accountability. Key features of Package Tracker include custom fields, delivery receipts, package search, reports, recipient import, barcode scanning, delivery updates, and more.
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  • 26
    LiveryDesk

    LiveryDesk

    LiveryDesk

    ...Level the playing field by leveraging technology to gain a competitive advantage in the ever evolving transportation industry. Upgrade you Taxi, Delivery or Service business to experience smoother operations and elevated customer experience. Readily available reporting on jobs, drivers, and accounts to empower your decision making. Set your own dispatching methods, pricing and filters to run your business the way that works best for you.
    Starting Price: $20 per user per month
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  • 27
    Protracked

    Protracked

    Protracked

    ...We write applications for all of the major mobile devices which can interact with your website to both provide and update information. We also offer subscriptions to our professional app range such as protracked which can enhance your customers experience of your business. More and more people are turning to the internet to run their applications such as customer accounts and orders. This gives them the ability to access their data from any location and reduces the need for offsite backups.
    Starting Price: $12.90 per month
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  • 28
    Raptool WMS
    ...Key features include barcode scanning, RFID integration, voice picking, and mobile stocktaking, which all work seamlessly to reduce errors and increase efficiency. Raptool WMS also offers a no-code customization platform, Raptool Designer, enabling businesses to quickly adapt the system to meet specific operational needs. The system supports both cloud and local server setups and integrates easily with existing ERP systems.
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  • 29
    Mighty Oaks

    Mighty Oaks

    Meewasin Analytics

    Mighty Oaks Commerce solutions address the increasing needs of business to adopt an Omni-channel approach to business at both the retail at wholesale level. Doing this requires complex logistics orchestration and execution. See how our platform empowers modern e-commerce while offering exceptional customer service. Amazing online user experiences that engage and connect with end users start with advanced platforms. Your teams can collaborate with a unified view of your customers, inventory, delivery schedule and logistics. It is about bringing people together with a common shared set of data that is intuitive and insightful. Engaging users and creating the right user experience is only the start. ...
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  • 30
    PostPony

    PostPony

    PostPony

    Customized service plan, quick response within 10 minutes.
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