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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1445 Products for "custom" with 2 filters applied:

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  • 1
    Integral

    Integral

    PartyPlan Solutions

    Capture individual and event sales with Integral, a complete, cloud-based direct selling and ecommerce solution. Recruit, develop, and retain field sales force across any industry on a single, unified platform. Integral is equipped with all of the tools you need to maintain and expand a successful direct sales business. Leverage our all-in-one solution for all of your staff, sales force, and customer needs, accessible from any device. Get all the tools you need to stay on top of your business...
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  • 2
    Dynamic Ship

    Dynamic Ship

    Insight Works

    ... businesses to find the most economical shipping options. * Improved Customer Service: Detailed package management and real-time tracking enhance visibility, control, and customer communication. * Simplified Operations: A user-friendly interface with scanning support boosts efficiency and accuracy while minimizing manual tasks. * Informed Decision-Making: Accurate, up-to-date carrier service information and rates ensure better shipping decisions.
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  • 3
    Enatega

    Enatega

    Enatega

    Our open source solution gives you the freedom to customize it according to your needs as a business owner, regardless of the size of your business. The complete toolkit for delivery success; Enatega houses all necessary apps, simplifying your operational needs. Provide your customers with a user-friendly experience with our fast, easy app for customers. Allowing them to choose from a wide variety of vendors and enticing items. Whether you’re looking to streamline internal processes, enhance...
    Starting Price: $997 one-time payment
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  • 4
    Wisor

    Wisor

    Wisor

    Wisor empowers and automates the entire supply chain journey for freight forwarders and their customers. Accelerate your sales team’s response time, streamline post-sales operations, and deliver a comprehensive and fast digital experience to your customers. Be on top of your company’s performance. Identify your opportunities and weaknesses at a glance and make better decisions, effortlessly and in real-time. Quickly assess your business’ strengths and opportunities for improvement with our real...
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  • 5
    Shipium

    Shipium

    Shipium

    Shipium helps businesses deliver their shipments fast, free, and on time with the first enterprise shipping platform for modern operators. Customers now make purchases based on things that are the responsibility of operations, like shipping speed and convenience. That's impossible without tighter supply chain coordination. Compete for customer purchases and continued loyalty by offering fast, cheap, and on-time shipping with our platform. We connect and coordinate key moments of the supply...
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  • 6
    Manager SE

    Manager SE

    Mitchell1

    As the industry’s leading shop management tool, Manager SE is trusted by generations of shop owners to manage their operations. From estimate through invoice, Manager SE streamlines workflow and gives you full visibility of all shop activities so you can run your business at maximum efficiency. Simplify parts ordering with the industry’s largest e-catalog selection, including multi-vendor platforms. Get detailed insights with 180+ integrated reports tracking revenue, sales, and customer history...
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  • 7
    Expedock

    Expedock

    Expedock

    Our offerings are tailored to meet the demands of everyday freight operations so that freight forwarders like you can optimize business processes and deliver unrivaled customer experience to your clients. We eliminate manual invoice reconciliation and processing of lengthy statements, empowering teams for efficient exception management and operational excellence. Our shipment visibility platform allows customers to easily track shipments, reducing your team's workload on updates. Achieve 99...
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  • 8
    Shipeasy

    Shipeasy

    Logbase

    Shipeasy is a Shopify application designed to calculate accurate shipping rates through advanced, customizable rules, enabling merchants to tailor shipping costs based on diverse scenarios such as drop shipping, cart specifics, and customer types, including wholesale and selected customers. The app allows for setting rates based on various cart and product parameters, such as total, quantity, item, and price, and facilitates zone-based rates determined by distance or regional variations...
    Starting Price: $9.99 per month
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  • 9
    Fynd

    Fynd

    Fynd

    At Fynd, we build modular tech infrastructure customized to support your omnichannel goals and transform the way you do retail. Fynd is a multiplatform technology company specializing in retail-tech solutions aimed at delivering exceptional customer experiences. The company offers a unified and composable commerce platform that includes products such as Fynd Store OS for smart retail store and staff management, Fynd Storefront for building ecommerce websites, and Fynd Commerce APIs for seamless...
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  • 10
    Moaah

    Moaah

    Moaah

    Moaah is a one-stop AI-powered customs regulations search engine that transforms global trade rules and data into a structured, searchable interface covering 183 national HS code standards. Users can search by product name or HS code to access AI-driven HS Code Match for 133+ countries, leveraging proprietary accuracy scores based on billions of shipment records and NLP-based proximity analysis. It provides comprehensive import and export regulations, including product prohibitions, licensing...
    Starting Price: $36 per month
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  • 11
    LionO360 ERP
    ... to manage all your core business functions, which includes sales, customer relationships and pipeline/quota management to back-office inventory, purchases, warehouse, field service, logistics, financial management and e-commerce integrations. Our out-of-box solution is highly configurable and provides flexibility to start immediately, and then scale as the business expands.
    5 Ratings
    Starting Price: $19 per month
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  • 12
    Cahoot

    Cahoot

    Cahoot

    Cahoot is the next-generation eCommerce order fulfillment network powered by our patented and easy-to-use shipping software. With 100+ eCommerce fulfillment centers throughout the United States, we offer nationwide 1-day and 2-day delivery to over 90% of the US population. Cahoot provides reliable and affordable US fulfillment services for ALL sales channels, including leading marketplaces such as Amazon, eBay, and Walmart and leading eCommerce platforms and shopping carts, including...
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    53 Ratings
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  • 13
    Artintech ERP

    Artintech ERP

    Artintech

    Artintech ERP is a comprehensive enterprise resource planning solution designed to optimize and streamline your business operations across various departments. Tailored for small to medium-sized enterprises (SMEs), Artintech ERP offers robust functionality with a user-friendly interface, allowing businesses to seamlessly manage their resources, inventory, human capital, finances, and customer relations all in one integrated platform. Artintech ERP includes a wide range of modules designed...
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    11 Ratings
    Starting Price: $24.95/Module/Month
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  • 14
    SuiteMaster

    SuiteMaster

    Rithom Consulting LLC

    SuiteMaster – A Flexible ERP & CRM Platform by Rithom SuiteMaster is a modular, cloud-based ERP platform for small to mid-sized businesses seeking to unify sales, operations, marketing, and finance in one system. Choose from hundreds of integrated modules—CRM, Marketing Automation, HR, Accounting, E-Commerce, Inventory, Project Management, Manufacturing, and more—that “snap” into place. Avoid costly integrations, scale at your own pace, and customize workflows to match your business...
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  • 15
    Elite EXTRA

    Elite EXTRA

    Elite EXTRA, an Epicor solution

    Elite EXTRA: Revolutionizing Last Mile Logistics Elite EXTRA is a cutting-edge software company dedicated to transforming logistics operations through its comprehensive last mile software suite. Our mission is to improve your logistics processes, enhance your bottom line, and deliver exceptional customer experiences. Since our inception in 2008, we have been at the forefront of logistics innovation, providing solutions that simplify and streamline operations for over 325,000 users worldwide...
    Starting Price: $30
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  • 16
    The Service Program

    The Service Program

    Westrom Software

    Manage your service business effectively and route more efficiently with the industry leading, service business software that seamlessly integrates with QuickBooks™. QuickBooks™ compatible. Easy to set up. Simple to use. Customer portal and robust mobile solution options. Seamlessly integrate with QuickBooks™. Post Invoices, employee time, bills etc. Works with classes and sales reps, no need for double entry. Enter/complete tasks & work orders. Take before and after pictures of jobs. Enter...
    Starting Price: $49.00/month/user
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  • 17
    Track-POD

    Track-POD

    Track-POD

    Track-POD is a one-dashboard solution to all of your logistics challenges. 1. Plan and optimize thousands of pickups and drop-offs at once. Use our drag-and-drop route planner to import deliveries and collections. Optimize by time, distance, and expense. 2. Generate and print shipping labels. Have your drivers scan packages and items before departure and at the customer's location using our barcode scanner app. 3. Keep customers in the loop. You can share unlimited free email...
    Starting Price: $29 per month
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  • 18
    WorkWell

    WorkWell

    WorkWell Software

    Comprehensive management software for your small service business. WorkWell handles job scheduling, tracking, invoicing, reminders, mapping, and so much more! The WorkWell Command Center runs on your desktop and provides a complete and easy to use suite of tools for managing your growing business. WorkWell Field Service smartPhone App provides you and your technicians everything you need to know while at customer sites. As the owner of a small business, it is up to you to stay on top...
    Starting Price: $25.00/month
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  • 19
    SMART Software
    Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management...
    Starting Price: $74.99
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  • 20
    Wasp Package Tracker

    Wasp Package Tracker

    Wasp Barcode Technologies

    ... custom fields, delivery receipts, package search, reports, recipient import, barcode scanning, delivery updates, and more.
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  • 21
    Transwide

    Transwide

    Transwide

    Transwide is an online transport management system designed to meet the needs of organizations large and small--from carriers to freight forwarders, from logistics providers to shippers. Quick to deploy and easily scalable, Transwide TMS platform lets users in a logistics network to source, plan, execute, settle, and streamline their transportation processes, as well as connect single logo businesses to a network of logistics service providers. Other top features include scheduling and...
    Starting Price: $50.00/month
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  • 22
    Masterworks ERP

    Masterworks ERP

    Beckard Associates

    The Masterworks Software by Beckard Associates is a full-service ERP system that includes accounting, warehouse management, and wholesale distribution tools. A platform-agnostic system, Masterworks works with leading operating systems such as Unix, Linux, and Windows. It is suitable for larger enterprises managing more than 5,000 warehouses who are looking to improve their warehouse operations, accounting, customer relationships, and communications with vendors and customers.
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  • 23
    Descartes ShipRush

    Descartes ShipRush

    Descartes Systems Group

    Descartes ShipRush is the smart shipping software for small to medium ecommerce businesses. ShipRush is all about helping businesses streamline their shipping process so they can save time and money and better serve their customers. Users can quickly compare real-time carrier rates and delivery dates, use automation rules to improve operations, and automatically email customers and update orders. The solution integrates with over 90 ecommerce marketplaces and carts, as well as major US...
    Starting Price: $29.95/month
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  • 24
    proVision WMS

    proVision WMS

    proVision WMS

    proVision WMS by Ahearn & Soper is a versatile warehouse management system (VMS) that provides user-configurable business logic to support a plethora of warehouse operations. Flexible and dynamic, proVision WMS combines resource management and information with customer service, order fulfillment, inventory, and more. The solution also facilitates receiving, directed put-away, FIFO, wave picking, cycle counting, mobile printer support, and carton content support. Additionally, the system...
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  • 25
    Xactship

    Xactship

    Xactship

    Save time and resources by compressing your shipping process into a single, automated and intuitive step and get your packages out of the door faster. ShipDesk can connect and synchronize information across intranet and internet based systems and is tightly integrated with the XactShip Consolidated Shipping platform for hands off data synchronization. Utilizing the ExpressCube line of dimensioning scales, handheld scanner, tablet, label printer and our custom software the ShipDesk platform...
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  • 26
    LiveryDesk

    LiveryDesk

    LiveryDesk

    Drivers get real-time requests, detailed passenger info and communication tools right at their fingertips! Configure your dispatching methods, manage accounts and employees across multiple bases. Level the playing field by leveraging technology to gain a competitive advantage in the ever evolving transportation industry. Upgrade you Taxi, Delivery or Service business to experience smoother operations and elevated customer experience. Readily available reporting on jobs, drivers, and accounts...
    Starting Price: $20 per user per month
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  • 27
    TMS-O

    TMS-O

    Nulogx

    With everyone challenged to do more with less these days, there is continuing focus on Supply Chain Efficiency. How can we deliver our product and meet our customer’s needs while reducing the amount we spend on transportation? With the bulk of Supply Costs consisting of transportation activities, those that succeed at this will see significant increases in profitability. Often the solution requires some pretty complex thinking – which is where TMS-O comes in. It is the “Brain” of your...
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  • 28
    Protracked

    Protracked

    Protracked

    ... subscriptions to our professional app range such as protracked which can enhance your customers experience of your business. More and more people are turning to the internet to run their applications such as customer accounts and orders. This gives them the ability to access their data from any location and reduces the need for offsite backups.
    Starting Price: $12.90 per month
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  • 29
    Mapotempo Web

    Mapotempo Web

    Mapotempo

    ... with customers time windows, decrease of travelled kilometers, carbon footprint improvement. Export your routes on the Mapotempo Live mobile app or on your GPS. Print your roadmap. Easily prioritize your customers within your routes, comply with their visiting time windows thanks to optimization. Automatic SMS programming also allows you to send them the right information at the right time (before, during and after the route execution).
    Starting Price: $30 per month
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  • 30
    kg³

    kg³

    kg³

    ... of complex rate structures. The provision of targeted and data-driven feedback enables bid participants to deliver significant savings. For Logistics Services Providers to manage internal work-flow and respond comprehensively and efficiently to customer RFQs. Planning and coordinating quotation workload across large global organizations is a major challenge: late, inaccurate or inconsistent internal responses can prevent you from responding on-time and professionally to the customer.
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