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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1446 Products for "custom" with 2 filters applied:

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  • 1
    Hyvikk Fleet Manager

    Hyvikk Fleet Manager

    Hyvikk Solutions

    ...It also has google maps api settings which helps you enter pickup and destination addresses. Admin panel comes with inbuilt Permissions and Roles so that you can easily manager all your staff or users easily. You can set Custom Fares and email templates.
    1 Rating
    Starting Price: $65
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  • 2
    Team Procure

    Team Procure

    Team Procure

    Team Procure is a cloud-based procurement suite that empowers businesses to manage their purchasing approvals, purchase orders, strategic sourcing, suppliers, and inventory. Conduct RFQ and E-Auction negotiations to secure the best deals with your suppliers. Generate custom reports based on department, project, or category and make data-driven decisions for your procurement strategy. Team Procure caters to both SMBs and Enterprise organizations with the ability to customize our system using powerful software modules. We offer solutions for: • Purchase Requisitions • Custom Approval Workflows • Procurement Management • Supplier Onboarding & Management • RFQs and E-Auctions • Warehouse Inventory Management For large procurement operations, we offer an enterprise-grade solution with dedicated servers. ...
    Starting Price: $250/month (3 users)
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  • 3
    RouteGenie

    RouteGenie

    RouteGenie

    Everything you want in your NEMT software. RouteGenie minimizes your costs by building you the most efficient schedule everyday based on the capacity of your vehicles. On average, RouteGenie customers see a 10-20% reduction in the number of vehicles on the road and miles driven. Once your day gets started, a lot of trip changes are coming: new trips, no shows, driver call offs, and vehicle breakdowns happen everyday. DispatchGenie adjusts in real-time, making live dispatching decisions and even muti-loading trips automatically. ...
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    48 Ratings
    Starting Price: $50
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  • 4
    Transwide

    Transwide

    Transwide

    Transwide is an online transport management system designed to meet the needs of organizations large and small--from carriers to freight forwarders, from logistics providers to shippers. Quick to deploy and easily scalable, Transwide TMS platform lets users in a logistics network to source, plan, execute, settle, and streamline their transportation processes, as well as connect single logo businesses to a network of logistics service providers. Other top features include scheduling and...
    Starting Price: $50.00/month
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  • 5
    71lbs

    71lbs

    71lbs

    ...Our data scientists with Carnegie Mellon University team developed our algorithms to give customers the best chance at the most competitive pricing possible within their carrier agreements. We leverage the power of many to help SMBs save money on their shipping costs.
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  • 6
    Key2 Vehicle Management
    Key2 Vehicle Management is a totally integrated vehicle, asset and driver management solution proven to help control costs along with helping to ensure legislative compliance, optimise fleet performance, reduce risk and significantly improve operating efficiencies. Key2 is fully scalable and is used by a complete spectrum of companies – from customers with a handful of vehicles, to many of our customers who have thousands of vehicles and assets and use Key2 as a complete business solution. Key2 modules include Workshop Management, Rental and Hire Management, Driver Management, Drivers Licence Checking (UK), Contract Hire & Leasing, Grey Fleet Management, Commercial Vehicle Management and MyVehicle App (integrated driver, accident and vehicle check app) Key2 integrates with the DVSA, the DVLA, HMRC, CAP Data and many more. ...
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  • 7
    DEX Systems WMS

    DEX Systems WMS

    DEX Systems

    DEX Systems Warehouse Management Solution enables you to drive supply chain processes based on real-time demand information, and in turn provide customers accurate information on pricing and availability. The results – you maximize value in your supply chain while increasing revenues and customer satisfaction levels. With DEX Systems WMS, companies can build and operate world class supply chains for profitable growth. Our solution integrates and automates all key supply chain processes, from design, planning and procurement to manufacturing and fulfillment, providing a complete solution set to enable companies to power information-driven supply chains. ...
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  • 8
    TMS-O

    TMS-O

    Nulogx

    With everyone challenged to do more with less these days, there is continuing focus on Supply Chain Efficiency. How can we deliver our product and meet our customer’s needs while reducing the amount we spend on transportation? With the bulk of Supply Costs consisting of transportation activities, those that succeed at this will see significant increases in profitability. Often the solution requires some pretty complex thinking – which is where TMS-O comes in. It is the “Brain” of your transportation process. ...
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  • 9
    Mapotempo Web

    Mapotempo Web

    Mapotempo

    ...Easily Integrate new stops in your existng route (importation or with API form your: ERP, CRM, TMS, WMS. Optimize your routes: balanced field team's workload, comply with customers time windows, decrease of travelled kilometers, carbon footprint improvement. Export your routes on the Mapotempo Live mobile app or on your GPS. Print your roadmap. Easily prioritize your customers within your routes, comply with their visiting time windows thanks to optimization. Automatic SMS programming also allows you to send them the right information at the right time (before, during and after the route execution).
    Starting Price: $30 per month
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  • 10
    kg³

    kg³

    kg³

    ...The provision of targeted and data-driven feedback enables bid participants to deliver significant savings. For Logistics Services Providers to manage internal work-flow and respond comprehensively and efficiently to customer RFQs. Planning and coordinating quotation workload across large global organizations is a major challenge: late, inaccurate or inconsistent internal responses can prevent you from responding on-time and professionally to the customer.
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  • 11
    RideShark

    RideShark

    RideShark

    ...RideShark provides a reward program that has proven to deliver real value to users along with auditable results. The days of %off coupons are over – changing behavior requires tangible incentives that have an actual value. Your users are downloading your custom branded solution. RideShark is the only platform that offers complete branding by customers to ensure your users recognize it.
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  • 12
    ZipSendr

    ZipSendr

    ZipSendr

    ...High-tech delivery for today's businesses and "Need it Now" consumers. Drivers or drones we will give our small business partners the ability to deliver to their customers without headache or infrastructure. Online scheduling in as little as 60 seconds. Just create and account and get started. No integrations, no technology, no upfront costs. Provide the customer the speed they need. Deliver within an hour or later in the day. Let the item be there when they want and need. Schedule orders for today or up to 5 days ahead. ...
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  • 13
    ShipLinx

    ShipLinx

    RateLinx

    ...Global platform supports shipping in any international currency and with any carrier. Leverage customized predictive analytics to track your initiatives in real-time and maximize value. Get easy-to-understand actions to reduce costs and make improvements.
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  • 14
    ULU

    ULU

    ULU

    ...The automotive industry is changing fast and emerging technologies are reshaping traditional business models while you are reading this. By 2025, it is expected that 85% of vehicles will be ‘connected’ to a cloud service that offers customer-specific content and information. The age of digitalization, however, also brings a wealth of opportunities for traditional automotive businesses to grow. That’s where we come in. With our innovative propositions, we’ve created truly end-to-end solutions, that focus on your customers with a highly distinctive user experience. Our advanced telematics hardware has been designed to extract integral vehicle health information as well as location-related data. ...
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  • 15
    Qnetex
    ...It allows you to manage everything from sales and stock to your warehouse and deliveries, all in one place and from any device, giving you insight into the bigger picture of your business. And all with simple, per-user pricing. Keep all your sales and customer data in one place – so you can more confidently help them when they need it, as well as generate insights and spot trends and opportunities. Organize and automate your purchasing processes – so you can buy and hold as little stock as possible, while always having what you need to keep customers happy.
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  • 16
    iCourier

    iCourier

    iCourier

    ...Calltaker profile will determine, whether calltaker can change customer discount or order price, dispatch or cancel orders, etc.
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  • 17
    MAXShipper

    MAXShipper

    MAXShipper

    ...Order line item details can be passed to MAXShipper so we can pack contents of each box, accurately sum line item values for insurance and complete international documents with no user input required. Use our Ship-via's on your sales orders to select carrier service, signature required, staturday delivers, no charge to customer, bill 3rd party or collect etc. This removes the user input and reduces errors. Example: "UPS GRNC-NC" means UPS Ground No Charge to the customer. We also have a ship-via cross-reference table for your existing ship-vias.
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  • 18
    Vision WMS

    Vision WMS

    Equinox Global Services

    Vision WMS is a complete door-to-door Warehouse Management System for retail, e-commerce, 3rd party logistics (3pl) and wholesale companies. Its advanced architecture allows it to be delivered as an off-the-shelve product or as a highly customized system, depending upon the specific needs of the customer. Version 6 works on and supports Oracle Database 11g R2. Vision WMS integrates barcode scanning, voice recognition and wireless data entry, collection, and exchange with a flexible, powerful and fast rule-based client-server architecture. By supporting operations with multiple warehouses (satellite sites), multiple work zones, and multiple processing types, Vision WMS delivers enterprise-level flexibility and scalability.
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  • 19
    VTS Systems

    VTS Systems

    VTS Systems

    VTS Systems is a long-term provider of enhanced towing, recovery, and vehicle storage facility software. Our customers say our software and technical support lead the industry. We are cost-effective, user-friendly, and backed by renowned customer service. Most of our team are state-licensed “Incident Management” certified driver/operators and/or state-licensed VSF management certified. VTS CLOUD – With 30 years of software knowledge and development and more than 20 years of tow industry know-how, VTS Systems continues to meet the industry’s needs by its continued development of the next generation of web-based technology, We automate the process from the moment the phone rings through to the auction or public sale of abandoned vehicles. ...
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  • 20
    LMX Systems

    LMX Systems

    Aeon Development Group

    ...Our software will improve the experience of working in the Logistics Industry. All across the board – from taking pickups, dispatching, invoicing – and more. Open a quote, and convert it to a shipment in minutes. Manage customer information. Primary data entry point of customer data ensures a smooth flow of information through your process. Fast, reliable data access is what LMX is all about. We created LMX to be a hybrid web and desktop application that is deliverable on the desktop and beyond. LMX provides clear and reliable data with fast access and unprecedented visibility. ...
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  • 21
    Info-X TMS

    Info-X TMS

    Info-X Software Technology

    ...We specialize in transforming logistics companies using a mix of cutting-edge automation technology, process re-engineering and global service delivery. We are proud to be part of many success stories and our customer-centric approach keeps us in the forefront of the Logistics Internet Revolution. We have been transforming global logistics companies with customized bespoke solutions, helping them lower costs, improve service, gain supply chain control and visibility. Our integrated digital logistics platform enables NVOCCs, Freight Forwarders, Shippers and Carriers to transform themselves and help achieve autonomous Logistics.
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  • 22
    Triple PC Fuel System Software
    Triple PC Ltd. is an Ontario-based software development company with more than 25 years of programming experience in the fuel-oil industry. We have been listening very carefully to what our customers say and are continually working to better meet their needs. Our staff are all trained in the field to better assist with friendly and competent online support. A fully tailored customer-oriented fuel oil management system designed by the fuel oil industry to serve all users, from small independent dealers to large multi-user corporations. ...
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  • 23
    ProgressionLIVE

    ProgressionLIVE

    Diffusion Solutions Integrees

    ...Indeed, it is exactly like creating a work order on a sheet of paper, but in much less time! Selecting the date of the appointment, the assigned employee, the description, the customer and the location of the task has never been so quick! Fill out your work orders on our mobile application. Press On the way to notify your customer by SMS. On site, do the work and add photos, notes and products to invoice. Once completed, have the client sign. He will receive a PDF copy by email.
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  • 24
    eFreight Suite

    eFreight Suite

    New Age Software & Solutions

    ...Our relentless focus on incorporating all the business's functionality needs has enabled our clients to manage their business at ease and ensure robust automation of their processes. With all the requisite integrations and interfaces, eFreight Suite helps end-customers and shippers to easily track, transact, and manage all their shipments all in one platform. As a pioneering cloud software built with the deepest domain expertise, today eFreight Suite is the ubiquitous choice of customers across the spectrum. It has won rave recognition for its comprehensive functionalities and how its financial system ensures that there is only one version of truth on the platform and for the business.
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  • 25
    Savant Warehouse Management
    Our team of logistics professionals is skilled at working with customers to understand your business processes, identify choke points, and implement our real-world solutions that will improve the profitability of your distribution operations. From our sales staff to service consultants, we use a proven customer methodology developed over the years that reduces sales cycles, minimizes risk, shortens implementation time, and ensures your business objectives are met.
    Starting Price: $10000.00/one-time/user
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  • 26
    Datatrac

    Datatrac

    Datatrac

    ...We develop market-leading technology that addresses the unique needs of last mile carriers. Utilizing over 40 years of experience, we continue to use our knowledge to create innovative products that help our customers grow and optimize their businesses.
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  • 27
    ParcelPerfect

    ParcelPerfect

    Parcel Perfect

    ...Expertise in software development is obviously a key element in our product, but it is the insights we provide behind the role of this technology that ensures we remain relevant and practical. Our focus is always on the needs of our customers. As a result, we are continually updating our software, based on our insights and the feedback we receive from each client. Parcel Perfect is now licensed to a range of courier companies all over Southern Africa, as well as the UK, Europe, USA, Australia, Singapore, Hong Kong and mainland China. Each of your customer entries contains a list of all addresses from and to which they have shipped. ...
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  • 28
    Accord WMS

    Accord WMS

    Business Computer Projects

    ...Our Accord Voice WMS is proven to transform businesses into a real-time, paperless operation. As a result, our customers have reduced costs, improved accuracy and increased productivity throughout their supply chain.
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  • 29
    YardView

    YardView

    Cypress Inland

    We utilize the world’s most comprehensive and broadly adopted cloud platform to provide our customers with our cloud based yard management software system. Our infrastructure ensures you have the highest levels of security, your data is protected, and your system is always available for your operations, staff, and customers. YardView provides a cloud-based, best-of-breed yard management software program that will help fix your yard quickly and it can be installed in weeks. ...
    Starting Price: $900.00 base
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  • 30
    OAS Freight

    OAS Freight

    Office Automation Systems

    ...OAS Freight is a full-featured freight software application which Freight Forwarding companies use as the backbone for their successful operations Other than logistics software, OAS also provides a number of other tools for the international trade and transportation industries. Online Tracking and Booking, International Trade Software, Warehouse Software, and Customs Filing Software are just some of the products that OAS provides. In addition, OAS is available to add custom features to existing products, or create a new product to your specifications. OAS provides more than great freight software and service for OAS Software products. OAS also provides hosting services, making Wide Area Networking easy and cost-effective for our clients.
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