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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Customer Empowerment Exchange (CEX)
    Build a social media bridge between aspiring customer and existing customers and allow them to exchange product related information on their preferred mode of communication. Allow aspiring customers to tap into a huge network of influencers. Get detailed product information or specifications from brand ambassadors. Provide low effort customer service experience to your customers by making it as easy as click of a button and no human touch to connect with your talented CSRs. Build a community...
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  • 2
    WWS Customer Management
    WWS Customer Management is a solution designed to offer banks the technology they need to support and enhance their branches role when building customer relationships and loyalty. This goal can be achieved by enhancing the in-branch experience, through personalized interactions, whether on a self-service device or with a staff member. Visitors, both customers and prospects, receive constant attention from the moment they enter the branch, bringing clear gains in customer satisfaction...
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  • 3
    Ajura Customer Engagement Platform
    Ajura Customer engagement platform is a modular suite of solutions that help you provide better customer satisfaction and increase loyalty. With Ajura CEP, you can take your business to the next level by improving your communication with your customers. Take advantage of the efficient omni-channel marketing platform to get maximum ROI. Send personalized messages to your customers on their important occasions. Send out Birthday / Anniversary/ Festival greetings to your customers and make them...
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  • 4
    Pega Customer Engagement Platform
    Customer engagement today is increasingly complex as customers expect personal, consistent and relevant interaction with your brand across all channels. Your customer engagement platform should make this easy, but too many platforms are unwieldy and unable to deliver on the promise of personalized interaction. Most can't connect the necessary information from organizational data silos required to respond to customers in real time on any channel. Pega Marketing is the next step in the evolution...
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  • 5
    Ascentis CRM & Customer Loyalty
    Our solution is easily integrated to your existing POS systems or other customer acquisition channels. This removes the barrier for brands to easily identify, capture and collect customer's information. With the consolidated customer data collected from various engagement touchpoints, you will gain insights to satisfy, impress and re-engage customers at all stages of their journey with your brand. Act in real time with targeted personalized communications through the various channels from email...
    1 Rating
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  • 6
    SAP Customer Consent
    SAP Enterprise Consent and Preference Management. Build customer relationships based on transparency and control using customer consent and preference management tools. Win customers’ trust with robust consent and preference management tools from SAP. Deliver the transparency and control over personal data that’s demanded by today’s customers. Address requirements of regional data protection laws such as GDPR, CCPA, and LGPD. With SAP Enterprise Consent and Preference Management solutions, you...
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  • 7
    Amdocs Customer Experience Suite
    With state-of-the-art customer engagement capabilities, advanced 5G and IoT service design, delivery and monetization capabilities, and embedded AI / machine learning-based use cases, our latest cloud-native, microservices-based open & modular CX. Whether you want to strengthen your digital commerce initiatives, beef up your customers’ digital experience throughout every engagement and touchpoint, or launch advanced 5G offerings to quickly monetize your network investment, Amdocs Customer...
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  • 8
    Salesforce Customer 360
    Build a complete view of your customers and deliver the seamless experiences they expect. Build unified profiles, surface customer information, and integrate your data — all on one platform. Connect your data sources to a central hub for secure data exchange. Make connections between apps and Salesforce orgs, so data flows across all your clouds. Enable your systems to recognize every customer with a single, reconciled customer profile. Empower data stewards to comply with regulatory policy...
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  • 9
    Know Your Customer

    Know Your Customer

    Know Your Customer

    Know Your Customer’s award-winning solutions enable traditional as well as newly established organizations to deliver a fully digital yet completely secure onboarding experience for both corporate and individual customers, centralizing the KYC/AML process through a uniquely easy-to-use platform. Through Know Your Customer’s intuitive compliance platform and vast range of customer-facing tools (APIs, iOS/Android App, Web Portal), compliance teams can efficiently perform all necessary KYC...
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  • 10
    MyUsage Customer Portal

    MyUsage Customer Portal

    Exceleron Software

    We know utilities are increasingly facing disruptive market challenges. Technology is changing the way customers interact with the world and their utilities. We partner with utilities and anticipate future technology trends to help utilities interact with their customers more effectively through technology. Technology is revolutionizing the world of utility and customer relations. With MyUsage you can put more information in your customers’ hands and provide them with better tools to answer...
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  • 11
    Cloud Customer Certification Lab
    Our Cloud Customer Certification Lab (Cloud CCL) is a versatile web-based testing platform that emulates your real-life networks, topologies, configurations, and traffic flows. You can reduce your cost and mitigate risk by using Cloud CCL to validate new business services, features, upgrades, and changes before you deploy them on your production network. Instantly build a virtualized model of your production network in a cloud environment. Virtually replicate physical networks comprising...
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  • 12
    CyberArk Customer Identity
    Delight your customers with easy and secure access to your websites and apps that keep them loyal to your business. Expectations for great digital experiences are at an all-time high. Meanwhile, the attack surface is more porous than ever. With CyberArk Customer Identity, you can securely open up your websites and apps to customers with confidence. Seamless integration, intuitive access controls and frictionless sign-on experience. Privacy, consent and identity verification in one platform. Pre...
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  • 13
    PwC Customer Link
    Customer Link, a PwC Product, is a customer data platform that unifies your data and decades of PwC’s third party data to build a 360° view of your customers. Create better, more personalized experiences with unmatched customer data you can’t get from just any customer data platform. Activate consistent and personalized engagement across all channels and devices that meet the needs of your customers. See a holistic and dynamic customer profile that adapts to demand changes and shows you how...
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  • 14
    Microsoft Customer Lockbox
    Most operations, support, and troubleshooting performed by Microsoft personnel and sub-processors do not require access to customer data. In those rare circumstances where such access is required, Customer Lockbox for Microsoft Azure provides an interface for customers to review and approve or reject customer data access requests. It is used in cases where a Microsoft engineer needs to access customer data, whether in response to a customer-initiated support ticket or a problem identified...
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  • 15
    Mininglamp Customer Data Platform

    Mininglamp Customer Data Platform

    Minglue Technology Group

    Mininglamp's Customer Data Platform (CDP) integrates consumer data from marketing, sales, and service channels to help enterprises deliver a superior customer experience. As a powerful, one-stop system for data access, data governance, data modeling, and data services, it identifies and connects customers across devices and platforms based on Super IDs, making it easier for enterprises to ensure better customer experience in marketing, sales, and services, and to realize efficient centralized...
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  • 16
    Infor Customer Experience Suite
    Today's customers have more ways to research and purchase their products than ever before. If you want to attract and keep them, you need to create a satisfying, consistent customer experience across all channels. The Infor Customer Experience Suite helps integrate customer data across the enterprise to drive consistent, exceptional, and personal experiences over any channel across the entire customer lifecycle. Infor Customer Experience Suite provides purpose-built CX software to help manage...
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  • 17
    Newgen Customer Communication Management
    Customer Communication Management, also known as omnichannel customer engagement, refers to a convergent set of information technology solutions that enable organizations to manage every aspect of customer communication. CCM provides a centralized platform that connects an organization’s enterprise and core applications, web modules, portals, customer relationship management systems, etc. and automates the delivery of communications across multiple engagement channels, including email, print...
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  • 18
    Microsoft Customer Experience Platform
    Bring your customers into focus with the new Microsoft Customer Experience Platform. Siloed data can make it hard to get a holistic view of your customers and create long-lasting relationships. See how to gain the visibility you need. Unlock the value of your customer data to create personalized experiences. Deliver more relevant customer engagements and build deeper connections using a platform that puts you in control of your customer data. Directly connect with your own customers on your own...
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  • 19
    Dynamics 365 Customer Insights
    Reduce cost-per-conversion using AI-driven insights and automated workflows with personalized recommendations that maximize customer lifetime value. Easily balance privacy and personalization with consent data that’s automatically updated and classification labels that help keep information secure. Ingest transactional, behavioral, and demographic data to create deep insights and complete, up-to-date customer profiles that honor customer consent. Shorten sales cycles, reduce churn, and keep...
    1 Rating
    Starting Price: $1,000 per tenant per month
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  • 20
    Dynamics 365 Customer Service
    Welcome to Dynamics 365 Customer Service! We are delighted to offer you a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers. We believe that knowing your customers enables you to personalize each experience and optimizes your agents' productivity so you can earn customers for life. The agent experience is the heart of Dynamics 365 Customer Service. The key to improving satisfaction in service delivery is enabling agents...
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  • 21
    ethosIQ Customer Engagement Platform
    At ethosIQ we collect, correlate, and leverage disparate data across multiple platforms in real-time. ethosIQ takes big data and transforms it into actionable insights at your fingertips. Dare to demo to discover the endless data possibilities. ethosIQ’s Customer Engagement Platform (CEP) collects multichannel interactions and application data from all vendors and channels, across multiple systems, to create a single, comprehensive view. CEP enables you to identify and resolve data integrity...
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  • 22
    mySQM Customer Service QA
    Our mySQM™ customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM™ customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers...
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  • 23
    Sentics Customer Care

    Sentics Customer Care

    Sentics Customer Care

    At Sentics Customer Care we understand that happy customers keep your business thriving. Customers expect to be able to contact you when they need to. That is why we promise we will keep your customers at ease by handling their calls cheerfully, professionally and in good time. As a result, you can focus your business efforts on where you add the most value. You may be looking for us to take on all your incoming calls or just looking to supplement your existing staffing. You may have tasks...
    Starting Price: $24.56 per month
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  • 24
    Customer Experience Platform

    Customer Experience Platform

    Customer Experience Platform by IC

    The Customer Experience Platform by IC aims to help businesses drive customer loyalty and growth. By offering a comprehensive CX solution that taps into a highly-engaged and verified community of loyal customers. By using this platform, customers can access faster, more reliable insights with better response rates compared to other traditional survey methods.
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  • 25
    Adobe Customer Journey Analytics
    Know where your customers are in the time it takes to read this. Our cross-channel customer analytics solution helps you quickly understand your customers’ journeys, online and offline, giving you the insights to meet them with incredible real-time experiences at scale. Collect data from across all your engagement channels. Then put that omnichannel data to work as it gets standardized and connected into a complete customer journey, all powered by the Adobe Experience Platform. Streaming data...
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  • 26
    HubSpot Customer Platform
    Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency...
    Starting Price: Free
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  • 27
    AutoDCP

    AutoDCP

    Customer Driven Systems

    AutoDCP also includes linking of projects or selected operations from projects into one overall composite project. This is useful for combining purchased parts, different components or generic operations with part-specific information. These types of composite projects are automatically updated when the underlying data changes. AutoDCP is the fastest most cost-effective way to maintain a linked Process Flow Diagram, FMEA and Control Plan. Risk Profiles make FMEA creation simple and fast. The...
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  • 28
    Whisqr Loyalty

    Whisqr Loyalty

    Whisqr Customer Engagement

    Whisqr is the easiest way to get a highly customized Loyalty Program for your business or brand. Whisqr's Loyalty Program will provide your business with the option to reward a wider range of options than any competing program, using your businesses branding, and provides your customers with the option of using paper, plastic or mobile punch cards. We also provide an API for POS, website and native app integration, an out-of-the-box business branded PWA, WordPress plugins, printed display...
    Starting Price: Free DIY Option
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  • 29
    Sparrow

    Sparrow

    Customer Experience Lab

    Unify and align the management applications across business functions between front end & back end. Widely used in the contact centre the unified agent desktop pulls data from multiple back end systems and makes it available in an unified view. This helps in faster resolution of issues, decision making and more first call resolutions with a significant reduction in AHT. With an integrated CRM and enterprise ticketing system, interactions can be raised and assigned to any department...
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  • 30
    Team365 CRM

    Team365 CRM

    Customer Success Technology

    Team365 CRM delivers a basic and clean interface layout that has a variety of unique features that drive to help lead conversion rates. With an intuitive dashboard, the CRM can run 'macros' to streamline how a lead is contacted and tracked through the process of a sales. Administrators can monitor missed opportunities and best performing agent users, and also make business-impacting decisions using the sales report function. Below is a sample of Team365CRM features: - Sales pipeline:...
    Starting Price: $18 per month
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