Open Source Help Desk Software

Mibew Messenger is an open-source live support application allowing visitors of your site to chat with your operators.

Faveo Helpdesk is an automated, web-based help desk system for managing customer support. It serves as an easy to install, easy to use and cost-effective ticket management solution for startups, SMEs and enterprises. Faveo Helpdesk enables you to efficiently tackle customer service management, incident management and SLA management, with a built-in knowledge base so you can share information with staff and customers. It’s been integrated with numerous platforms including Facebook, WhatsApp and Twitter, and can be customised according to your particular business requirements.

CMDBuild is the open source web environment for the configuration of custom applications for the Asset Management. With CMDBuild you can build and extend your own CMDB, modeling it according to the needs of your Organization. You can configure workflows, reports, dashboards, schedule operations and checks, manage documents, georeference your asset in maps or view them in 3D models. You can also interoperate with external solutions through webservices. Or you can choose one of the standard vertical solutions, already configured: CMDBuild READY2USE and openMAINT.

FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP. It can be easily deployed even on a shared hosting. Here are just some of its features: slick modern design, free iOS and Anroid apps, seamless email integration, auto replies, internal notes, collision detection, modules allowing to integrate with WhatsApp, Facebook or Telegram, Knowledge Base, Live Chat, CRM, Customer Portal, Canned Responses and much more.

"Mibew Messenger" - is unique software allowing visitors of your site to chat with your operators. This repo should be treated as an obsolete. For modern version of Mibew Messenger see https://sourceforge.net/projects/mibew/

PHP Ticket System was a small PHP MySQL trouble ticket or work order system. This project started out as a way to learn how to develop a CRUD web application in 2013. Since 2013 I have had have many carrier changes and honestly did not keep up with all of the changes to PHP. That being said I did learn more about NodeJS and Angular 2+. Almost a decade later I have decided to re-write this app using NodeJS 12 and Angular 9. If you would like to check out the new project "Node Ticket System", please visit the GitHub page here: https://github.com/node-ticket-sytem/node-ticket-system.

LynxHD is a PHP helpdesk that is stylish and full of features. LynxHD has been updated with greater security and a new user interface. The Best Free PHP Helpdesk Solution.

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

PHD Help Desk is a PHP+Javascript+MySQL open source Help Desk tracking software, very usefull for the help desk incident registration, follow up and managing of them, with knowledge data base access. Interface and docs available in Spanish and English

This VM is created for 2 reasons: 1. Very little initial setup work required to make a Help Desk live, within minutes. 2. This system should keep running for Years, without requiring Updates / Breakages. If you are new to Virtual Machines, then please watch the Video below ( taken from my other project. just replace td with hd wherever mentioned ) After starting this VM, please login to its administration panel with: Website Address: https://hd.local/ ( Accept Any Warnings ) Admin Username: admin Admin Password: change_this from any PC on your Local Network. Then setup your "SMTP Server" details from the Settings -> Email option. This will help in the flow of all emails from the system. Then setup up your Categories/Departments & Team/Staff Accounts. Once setup & running, please ensure that a Backup of the system, is taken regularly, to avoid any issues. These are covered in the video. Google Search helps in finding more about hesk.

Engine built on drupal and php for service management Help Desk, Service Desk, Technical Support, Shared Services Centers.

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.

Your search for the ideal PHP Ticket System has come to an end. We offer a product that is not only easy-to-use but is constantly developing to help you meet your changing needs. We offer you the control, protection, and flexibility that you and your company desire and deserve. Give our product a try, and you will never want to try another PHP Ticket System again. B1ST PHP Ticket System comes with reach features you won’t find in any other PHP Ticket System.

This should be a wonderful web based application to manage/track customer requests. Customer information, custom plans and support request tracker are available. Searching is there by various parameters. Advance searching feature will be added soon.

Circa is a centralized, module based, user/tech resource. It will manage assets, have a task/help desk system, information portal, and asset management/monitoring.

Complain Management is a Web based project used to manage Customer's complain Online. User can login, and Create complain, view complain details and track the status of its complain.

Joomla! 1.5 native helpdesk application with built-in knowledgebase. Inspired by open source Liberum ASP-based helpdesk.

Inventory Transfer Forms and Case Management System. This system is designed to create and collect inventory's transfer documents. The created and printed document can be passed to a customer with the inventory as a transfer form. The system has an advanced search function useful to find a specific document by various fields. The second function is the service requests' management system. The service requests for the transferred inventory could be registered to the system and processed by adding technical notes and time records to a case. A particular case could be related to a document by a serial number of an inventory. The date format is “YYYY-MM-DD”. A search can be performed by word snippet. E.g., Date [2023-01] will display all documents created in January 2023. The fields “Model” and “Serial number” are also included in the search of the documents.

This is a ticketing system plus customer database integrated software. It is all PHP/MySQL based and all open source.

JDesk is a Help Desk open source software written in Java.

Help-desk for strait communication beween site keeper and site user.

Jnestor is a majordomo developed in java: it can reads an IMAP/POP3 folder (email folder), identifies the elements in it and process them, transforming them as Mantis issues. The software is still experimental, but it passed succesfully the last stages of testing and I hope I will release a stable version soon.

live support, operator status, operator time cards to record when they sign in and the time they log out, chat transcripts, operators log, and more.

OTRS Bridge is an open-source PHP script that allows you to take agent emails from 3rd party ticketing solutions and integrate them better with OTRS transparently. Currently best suited to operation with RT (Request Tracker).

An implementation of Help Desk / Service Desk using the best practices of ITIL ITSM