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WO2002017164A2 - Magasin a systeme de distribution de marchandises centralisee - Google Patents

Magasin a systeme de distribution de marchandises centralisee Download PDF

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Publication number
WO2002017164A2
WO2002017164A2 PCT/IB2001/002090 IB0102090W WO0217164A2 WO 2002017164 A2 WO2002017164 A2 WO 2002017164A2 IB 0102090 W IB0102090 W IB 0102090W WO 0217164 A2 WO0217164 A2 WO 0217164A2
Authority
WO
WIPO (PCT)
Prior art keywords
goods
customer
identifier
central
department store
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/IB2001/002090
Other languages
German (de)
English (en)
Other versions
WO2002017164A3 (fr
Inventor
Per-Edvad Lithander
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Priority to AU2002212604A priority Critical patent/AU2002212604A1/en
Publication of WO2002017164A2 publication Critical patent/WO2002017164A2/fr
Publication of WO2002017164A3 publication Critical patent/WO2002017164A3/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus

Definitions

  • the invention relates to a method for operating a department store with a central goods issue, the customer selecting the goods on the basis of view goods and the selected goods being made available to the customer in a central goods issue.
  • Department stores already exist in a wide variety of forms, whereby they can vary considerably in the size and range of their goods, from small family businesses, which are mostly located in residential areas, to large shopping centers, which are increasingly being spun off from the population-intensive metropolitan areas can be easily reached via convenient connections.
  • customers are offered a wide selection of goods, so that it is often no longer necessary to go to several shops to buy different goods.
  • department stores which provide customers with a wide variety of goods
  • department stores that have been specifically designed for one type of goods.
  • the shopping area in which the customer is located is also the supply or storage area.
  • Another disadvantage is the fact that the shopping carts mentioned are usually stored in central storage areas and the Before shopping, the customer must first organize a shopping cart in order to put it back there after shopping.
  • department stores in particular furniture stores, which mostly carry large and bulky goods and only display a large part of these goods as visual models in the customer's shopping area.
  • the customer no longer takes the goods directly with them, but moves to an area in which the goods are only shown as examples.
  • the customer must first visit a seller, who will then confirm the purchase to the customer by entering the relevant data at a central terminal station. The customer can then go to the checkout with a corresponding receipt and pay for the selected goods there, in order to then finally receive the purchased goods at a goods issue.
  • a seller who will then confirm the purchase to the customer by entering the relevant data at a central terminal station.
  • the customer can then go to the checkout with a corresponding receipt and pay for the selected goods there, in order to then finally receive the purchased goods at a goods issue.
  • this since the customer always relies on one or more employees of the department store for this form of goods purchase, this has a negative effect on the time required for shopping, especially in times of high demand.
  • the present invention proposes, on the one hand, a method for operating a department store with a central goods issue, in which a customer identifier is assigned to a customer and the customer selects a product by actuating a decentralized assignment unit, wherein assignment means assign a product identifier corresponding to the selected product to the customer's customer identifier.
  • assignment means assign a product identifier corresponding to the selected product to the customer's customer identifier.
  • the customer identifier and the assigned goods identifier are passed on to a warehouse, so that the goods selected by the customer can be made available at a central goods issue.
  • the selected goods are thus made available to the customer at a central goods issue, so that the customer advantageously no longer has to collect the selected goods himself and carry or transport them through a shopping area.
  • the invention proposes a department store with a central goods issue, which means for customer identification, which are arranged at an entrance to a customer area and provide a customer identifier for a customer entering the entrance area, means for goods identification, which decentralized in Customer area are arranged and provide a goods identifier for goods, and includes assignment means which assign the customer identifier to the goods identifier selected by the identified customer via the means for goods identification and which the customer identifier and the assigned goods identifier to a warehouse. carry out so that the customer's goods can be made available at the central goods issue.
  • the customer identifies himself by the means of customer identification at the entrance to the department store before entering the customer area.
  • the means for customer identification can be represented by a device that can record customer-specific features.
  • This customer identification can, as is already common in some large department stores, be carried out using a customer card and / or directly using a customer's credit card.
  • a reading unit for credit and / or customer cards e.g. is known from automated teller machines, on which means for customer identification are provided.
  • Any kind of chip card or magnetic stripe card can offer further technical possibilities for identifying the customer. Reading or reading a customer's fingerprint or scanning a customer-specific eye iris can also be a future-oriented identification technique.
  • Every customer who has identified himself with the means for customer identification is assigned a customer identifier during this process, the customer identifier being an internal system code, the technical implementation of which is exemplarily simple by means of a number or letter code or by a link this can be designed. Likewise, the customer's credit card number or the customer number can also be used directly as the customer identifier.
  • the customer After identifying the customer in the entrance area, the customer then has access to the actual customer area, in which he can view and select the goods. It is also conceivable that the customer identification is carried out decentrally for each goods identification, in that the customer decentrally specifies his customer number or credit card number, which can also be done electronically. After the customer has been identified, the goods are available to the customer as an example, in the form of view goods, so that the customer is still given the opportunity to look closely at the desired goods and to select them carefully.
  • the viewable goods can be illustrated, among other things, by the original packaging and / or corresponding images.
  • Every measure can be used as a goods identifier to identify a goods electronically or information technology. Just like the customer identifier described above, this can be an internal system code, the technical implementation of which can be chosen similar to that of the customer identifier. You can also use this item for an article number or the barcode number.
  • the allocation means now assign such a goods identifier to the respective customer identifier of a customer. This can be done, for example, by means of suitable tables which, for example, contain the respectively assigned goods identifiers for one customer identifier. On the other hand, a corresponding pointer can be provided, which points from a selected goods identifier to a corresponding customer identifier. It goes without saying that other measures which enable a corresponding assignment can also be provided.
  • the decentralized allocation unit can, for example, be arranged in the immediate vicinity of the goods, so that the customer can make his corresponding choice by actuating this allocation unit arranged near the goods.
  • the decentralized assignment unit can also be designed as a portable device which is carried by the customer and via which the customer can make his or her choice.
  • the allocation means are preferably provided in the portable allocation unit, so that, for example, a corresponding table, which contains the goods selected by the customer in the form of the goods identifier, is stored in this portable allocation unit and can be passed on to the warehouse.
  • the decentralized allocation unit can, for example, also provide further information about the goods, such as information about the price, packaging units, offers, availability, freshness and stopping dates.
  • a display for example in the form of a touchscreen, on which specific information about the goods can be called up, can also belong to this assignment unit, as can a keyboard that is used for communication.
  • the portable decentralized assignment unit can advantageously be designed in the form of a portable communicator, which can receive or read information about a goods identifier located on the corresponding goods.
  • the information transmission from the goods can be ensured, for example, by scanning a barcode or, for example, by receiving electromagnetic signals.
  • the goods identifiers selected by the customer can then also be collected by electromagnetic means or, for example, with ultrasound, or individually passed on to the warehouse by a communicator.
  • a mobile phone can also be used as a means of assignment, which would then also be used to conveniently pay for the goods.
  • the customer identifier which the customer uses for the means of Customer identification was assigned, a goods identifier corresponding to the goods was assigned. Furthermore, the customer identifier with the assigned goods identifier is passed on to the warehouse so that the correspondingly selected goods can be put together there.
  • the assignment of the goods identifier to the corresponding customer identifier can be guaranteed by several suitable methods.
  • On the one hand there is the possibility of first collecting all selected goods identifiers in a selection list, in order to then pass the list compactly to the warehouse with a final confirmation or the like assigned by the customer to the customer identifier.
  • This method has the advantage that the customer has the option, until the goods have been selected, to delete unwanted goods from the selection list and to select other goods. Any conceivable technical process can be used to create and edit the selection list.
  • decentralized input devices each associated with a corresponding view item and comprising means for item identification, can be provided. A customer can initiate a corresponding assignment process by actuating an input device.
  • the input device which can be equipped, for example, similarly to a price tag, has corresponding communication means which can interact in a suitable manner with a corresponding device for customer identification, so that when the input device is actuated, a goods identifier can be assigned to the corresponding customer identifier via the means for goods identification ,
  • the input device can have a reading unit for a credit card or customer card, so that the customer can identify himself individually on each product.
  • the customer card can either be a unique customer card once issued or be re-issued for each purchase or customer entering the department store. Identification can also take place here, as was already described when the customer was identified by means of the customer identification means, by means of a fingerprint of the customer or by scanning the eye iris of a customer or similar measures. This identification can also be made in any other meaningful form.
  • the input device can preferably have an interactive communication unit which is equipped with a keyboard or a touchscreen. screen can be equipped. This enables the customer to communicate individually with the goods identification means. Ideally, the customer can independently request information about the product, such as price information, information about the packaging units or existing offers, availability and information about the freshness and holding dates. If necessary, the keyboard can also be used to initiate corrective measures for previously made purchase decisions.
  • the customer identifier with the assigned goods identifier is passed on to the warehouse, so that the goods selected by the customer can be put together there.
  • the warehouse is preferably completely separate from the customer area. This results in the possibility of placing newly delivered goods in sorted order in the warehouse without the need for a further clearing or sorting step in the customer area.
  • personnel can be saved for sorting the goods onto the sales shelves, and on the other hand, the customer is not disturbed by pallets in the way or empty, not yet filled shelves during his shopping trip.
  • This spatial separation also prevents the customer area from being contaminated by goods that may have fallen and whose packaging has been damaged in the process.
  • Another advantage affects the customer directly. Since the customer no longer has to collect the desired goods themselves and, as usual, has to drive them through the shopping area to the checkout in a shopping cart, the customer no longer has to handle them several times in the department store.
  • the warehouse can be fully automated so that the selected goods can be collected and put together using a warehouse logistics system.
  • the automatic warehouse logistics can only be used to give appropriate instructions and orders to warehouse personnel.
  • This automated logistics system can be designed in such a way that the current inventory is automatically registered and, if necessary, a reorder can be initiated independently.
  • the organization, especially the compilation of the selected goods, can also be carried out manually by personnel.
  • packaging instructions can be saved for the respective goods and - if necessary - automatically compared.
  • packaging regulations can be supplemented, for example, in an existing product or goods database.
  • These packaging regulations can contain information about the sensitivity of the goods, for example, so that canned food can be categorized as insensitive, composite bags for drinks as moderately sensitive, and eggs, vegetables and fruit as very sensitive.
  • NEN can be ensured that sensitive goods are not packed together with insensitive or very hard goods or that at least the insensitive goods are arranged in a package among the sensitive goods.
  • information about the scope and volume of the goods and their weight can be provided, so that the goods are packed as closely as possible in predetermined bag sizes or that suitable bag sizes can be selected.
  • the customer Once the customer has selected all of the desired goods, he goes to the central goods issue to receive the selected goods. It goes without saying that the goods can also be dispatched from the central goods issue.
  • the checkout area in which the customer can pay for the goods before he then receives the goods can also advantageously be arranged in the central goods issue.
  • the central goods issue can be divided into different goods issue areas, so that each customer can be assigned a specific area in which he can receive his goods.
  • the goods issue is designed in such a way that the customer receives the goods directly from his vehicle, such as with a drive-in system.
  • a packaging device for packaging the goods can advantageously also be arranged in the central goods issue. This can also be done fully automatically if the goods identifier assigned to the goods, as described above, is assigned corresponding information about this goods. This information can provide information about the nature of the goods, for example whether it is glass, fresh goods or canned goods or what weight, volume and outline the goods have. This means that the customer can be offered a sensible pre-sorting of the selected goods so that goods do not damage each other, for example.
  • means for issuing a receipt for the goods selected by the customer, such as a till, which include means for printing out at least one brand belonging to a selected item on the receipt , Since the customer knows a large part of the brands affecting him, such as trademarks, labels, trade names, company names, business names and the like, through the daily handling of the goods and through advertising, he is in this way, especially because his visual perception is stimulated able to check the receipt faster and easier for him.
  • the printing means can include not only a suitable printer, but also suitable storage media which are able to store brands, in particular also graphically designed brands, and to arrange them in a suitable manner on the receipt. It is conceivable, for example, that the respective companies are offered a certain amount of memory, which corresponds to a certain space requirement on the slip, for their own design, so that they can store their brands there for printing. The memory required for this can be made available to the printing means via all conceivable measures. It goes without saying that such a file or such a memory can also be maintained centrally, for example via the Internet, either by the companies themselves or by a department store center.
  • the voucher can, cumulatively or alternatively, contain information about the type of packaging in which the goods are made available to the customer, such as a bag name, so that a goods check and corresponding precautionary measures when handling bags with sensitive goods by the customer without further can be carried out.
  • FIG. 1 shows a schematic representation of a department store
  • FIG 2 is a schematic representation of the purchasing process and the operations carried out here in the department store of Figure 1 and
  • Figure 3 shows another shopping process for a slightly modified department store.
  • Entrance area 3 an output station 4 with a reading unit 5 for a credit and / or customer card.
  • the issuing unit 4 provides when a credit and / or customer card is entered into the reading unit 5 a portable communicator 6 is ready and the creditworthiness or solvency of the corresponding owner has been checked.
  • This portable communicator has, on the one hand, a scanner for reading bar codes and a display for displaying a table stored in this communicator 6, which is able to store the bar codes that have been read in.
  • the display elements 10 can contain necessary information about the goods that are not to be stored electronically.
  • the display elements 10 can be actively configured and controlled centrally.
  • the type of display of the display elements, for example the price display, can be varied centrally by the central control.
  • the department store 1 comprises a warehouse 11 in which storage racks 12 are arranged.
  • the goods (not shown) can be managed in these storage racks 12 in accordance with warehouse logistics.
  • a conveyor system 14, 15 is shown as an example, by means of which the goods are transported from the warehouse 11 to a presort 16.
  • the warehouse logistics are semi-automatic and include an output unit 17, by means of which the selected goods are displayed, so that warehouse workers can add them accordingly. can put together. From the pre-sorting 16, a final inspection can then be carried out by personnel and the goods can be suitably packaged.
  • a cash register 18 is also provided at goods issue 2, by means of which customers who only have a customer card can pay their bill, while credit card holders only have to provide a signature. The cash register 18 is also used to issue a receipt, on the basis of which the compiled goods can be checked.
  • the department store 1 has a return station 19 for the portable communicators 6 in the vicinity of the central goods issue 2, which is connected to a central computer.
  • a connection also exists between the central computer 13 and the output station 4 and the output unit 17.
  • a customer When shopping (FIG. 2), a customer first takes a communicator 6 at the issuing station 4 and, for this purpose, enters his customer card or credit card into the corresponding input 5. In this process, the customer number or credit card number becomes an internal number of the respective communicator 6 assigned as customer identifier. If necessary, the customer or credit card can be omitted and the customer and the communicator number serving as customer identifier can be assigned at the return station 19. The customer can now select goods 9 in the customer area 7 by reading them into his table by means of his communicator 6 by reading the barcode of these goods 9 and storing them. The table can be displayed and edited on the communicator 6 via a display and cursor keys, so that the customer can easily correct and check this table. This can be done in particular at the end of the purchase.
  • a cash register slip is also printed out at the checkout 18, the sequence of the printed goods information being selected such that a person packing the goods receives information about the packing sequence and information about the bags into which the goods are to be packed.
  • the customer can simultaneously check whether all goods have been received in the desired manner. After that he only needs to pay the amount corresponding to the receipt or to sign a corresponding credit card debit.
  • a barcode or a possibility of outputting a goods identifier similar to a barcode can also be provided on the display elements 10, so that the goods are selected by reading these display elements.
  • the display elements 10 are able to read or receive a customer identification chip or a similar information carrier for a customer identifier, such as a fingerprint or a voice recognition, and a corresponding one To pass on information.
  • a customer identifier such as a fingerprint or a voice recognition
  • the customer accepts, for example, the customer identification chip when the customer is identified.
  • the customer can be assigned a customer identifier via his fingerprint or his language. With the purchase, the customer can then select the view goods 9 by actuating the corresponding display elements 10.
  • the input devices of the display elements 10 then each read the corresponding customer identifier of the customer identification chip or corresponding information about the fingerprint or the language and carry this information with their own goods identifier to the warehouse, where the corresponding goods are prepared for the goods issue. In this way, the goods are ready for the customer at the end of the purchase.
  • the goods identifiers selected by the customer are stored in a table, so that - as already described above - a receipt can be printed out when the purchase has been completed and the customer identification chip has been submitted.

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  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'objectif de l'invention est de faciliter les achats dans un magasin. A cet effet, on fait appel à un procédé pour exploiter un magasin avec un système de distribution de marchandises centralisée. Selon l'invention, un identificateur est affecté au client. Ce dernier, ainsi identifié, sélectionne ensuite une marchandise en actionnant une unité d'affectation décentralisée. Des moyens d'affectation associent à l'identificateur du client un identificateur de marchandise correspondant à la marchandise sélectionnée. L'identificateur du client et celui de la marchandise associée sont ensuite transmis à un entrepôt de sorte que la marchandise sélectionnée par le client soit mise à disposition de ce dernier en un point de distribution centralisée.
PCT/IB2001/002090 2000-08-19 2001-08-17 Magasin a systeme de distribution de marchandises centralisee Ceased WO2002017164A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002212604A AU2002212604A1 (en) 2000-08-19 2001-08-17 Method for electronically ordering viewed goods in a warehouse comprising a central goods distribution system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE2000140752 DE10040752A1 (de) 2000-08-19 2000-08-19 Warenhaus mit einer zentralen Warenausgabe
DE10040752.8 2000-08-19

Publications (2)

Publication Number Publication Date
WO2002017164A2 true WO2002017164A2 (fr) 2002-02-28
WO2002017164A3 WO2002017164A3 (fr) 2002-09-19

Family

ID=7653103

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2001/002090 Ceased WO2002017164A2 (fr) 2000-08-19 2001-08-17 Magasin a systeme de distribution de marchandises centralisee

Country Status (3)

Country Link
AU (1) AU2002212604A1 (fr)
DE (1) DE10040752A1 (fr)
WO (1) WO2002017164A2 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1585068A1 (fr) 2004-04-10 2005-10-12 Dr. Karl-Heinz Unkelbach Méthode et dispositif pour la vente d'articles et la livraison des articles achetés
US7905392B2 (en) 2008-07-30 2011-03-15 Upc Konsultointi Oy Code collection in mobile device

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10239212A1 (de) * 2002-08-21 2004-03-04 Bredhauer, Ronny G. Verfahren zur Annahme, Aufbewahrung, Ausgabe und Überbringung von Gegenständen
DE10333126A1 (de) * 2003-07-21 2005-03-03 Siemens Ag Verfahren zum Übertragen von Auswahldaten und zugehörige Einheiten

Family Cites Families (8)

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Publication number Priority date Publication date Assignee Title
GB2202664B (en) * 1985-10-22 1990-08-15 Garry Douglas Robb Automated service systems
DE4135496A1 (de) * 1991-10-28 1993-04-29 Deutsche Aerospace Bestellanordnung
DE4420429A1 (de) * 1994-06-10 1995-12-14 Siemens Ag System zum Eingeben und Übertragen von Daten
DE19610594A1 (de) * 1996-03-18 1997-09-25 Ferdinand Christ Verfahren und Vorrichtung zum automatischen Bereitstellen von stückgutartigen Waren in, auf oder an einzelne Transporteinrichtungen
AU6014298A (en) * 1996-12-31 1998-07-31 Pinnacle Intellectual Property Services-International, Inc. System for automated processing of health care customer purchase orders
DE19718904A1 (de) * 1997-05-05 1998-11-12 Olaf Kosel Taschencomputer
AU8071898A (en) * 1997-06-13 1998-12-30 Pinnacle Intellectual Property Services-International, Inc. Kiosk information and purchase system
WO2000043931A2 (fr) * 1999-01-25 2000-07-27 Lilly Software Associates, Inc. Systeme de gestion de centre de distribution

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1585068A1 (fr) 2004-04-10 2005-10-12 Dr. Karl-Heinz Unkelbach Méthode et dispositif pour la vente d'articles et la livraison des articles achetés
DE102004017949A1 (de) * 2004-04-10 2005-11-10 Karl-Heinz Dr. Unkelbach Verfahren und Vorrichtung zum Verkauf von Waren
US7905392B2 (en) 2008-07-30 2011-03-15 Upc Konsultointi Oy Code collection in mobile device

Also Published As

Publication number Publication date
WO2002017164A3 (fr) 2002-09-19
AU2002212604A1 (en) 2002-03-04
DE10040752A1 (de) 2002-03-14

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