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Lin et al., 2013 - Google Patents

User goals in technology-based self-service systems

Lin et al., 2013

Document ID
14187555300021948238
Author
Lin Y
Lin D
Publication year
Publication venue
International Journal of Technology Marketing

External Links

Snippet

The applications of web technology in service encounter and service delivery are becoming popular gradually. A noticeable trend today is the increasing use of technology-based self- service systems (TBSS systems) in many different industries and businesses. TBSSs are …
Continue reading at www.inderscienceonline.com (other versions)

Classifications

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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
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    • G06Q10/00—Administration; Management
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    • G06Q50/00—Systems or methods specially adapted for a specific business sector, e.g. utilities or tourism
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    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes

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