Part orders
- What is the status of my order?
- How long will it take to receive my order?
- Can I change or cancel my order?
- How do I solve a problem with my order? (Changes or returns, wrong item, missing item, etc.)
- How do I obtain a refund or return an item I purchased from Nintendo?
- How do you use the personal information (name, address, etc.) I provide?
- I'm from outside the United States and Canada, may I order from the My Nintendo Store?
- Are coupons accepted on purchases made directly through Nintendo of America?
Authentic Nintendo Refurbished Products
Part orders
What is the status of my order?
You can find this information on the order status page.
How long will it take to receive my order?
Please see Shipping & Processing for detailed information.
Can I change or cancel my order?
If your order has not been shipped, please contact us for support.
If it has already been shipped, you will need to refuse delivery or return the package to Nintendo with a written request to refund or exchange the items you ordered.
How do I solve a problem with my order? (Changes or returns, wrong item, missing item, etc.)
If you have questions about your order, please contact us for support.
How do I obtain a refund or return an item I purchased from Nintendo?
How do you use the personal information (name, address, etc.) I provide?
For information on how your personal information is handled, please check out Nintendo's Privacy Policy.
I'm from outside the United States and Canada, may I order from the My Nintendo Store?
Unfortunately, we are unable to ship orders placed in the My Nintendo Store to addresses outside the United States and Canada. If you live in a country other than the United States or Canada, you will want to contact the local retail location in your area for information on the availability of products. Please visit one of our global regional websites for more information for your area.
Are coupons accepted on purchases made directly through Nintendo of America?
Coupons are for use at local, participating retailers and are not valid on purchases made directly through Nintendo.
Authentic Refurbished Nintendo Products
What is the condition of Authentic Nintendo Refurbished Products?
Authentic Nintendo Refurbished Products may have minor cosmetic defects, such as small scratches or dents. However, they are held to the same functional specifications as our new systems and come with the same one-year warranty as our new systems.
How do Authentic Nintendo Refurbished Products differ from refurbished products offered by retailers?
Authentic Nintendo Refurbished Products are the only refurbished products in the market that have been cleaned, tested, and inspected to meet Nintendo's high standards. They come with a one-year warranty, the same warranty we offer on our new products. These products are only available directly from Nintendo.