Broken Trust: Urgent Need for Booking.com to Address Serious Quality Issues
Dear Booking.com,
As a long-time and previously loyal customer of your platform, I feel compelled to share critical feedback regarding the current state of service quality and transparency:
1. Misleading Accommodation Listings:
Hotels are allowed to declare facilities like "desk" across the entire property without verifying their presence in individual rooms. Travelers searching for a functional workspace often find only small coffee tables or decorative sideboards — if anything at all. In many cases, the room type that would match the listed amenities is permanently "sold out" or simply does not exist.
2. Review Manipulation and Ranking Distortion:
In India especially, it is obvious that approximately 50% of hotel reviews are fabricated or artificially inflated. Hosts frequently reset their profiles to erase negative feedback, and new listings often shoot straight to the top of the rankings. This destroys the credibility of your search results.
3. Ignoring the Needs of Digital Nomads and Remote Workers:
An expanding and highly valuable customer group — digital nomads and remote workers — heavily relies on accurate facility descriptions. Booking.com's failure to verify basic amenities risks alienating a growing number of users who would otherwise become long-term loyal customers.
I have personally even considered launching a booking platform specifically for digital nomads — and I will certainly not be the only one thinking along these lines.
Conclusion:
Booking.com seems increasingly focused on operational volume rather than user trust and service quality. If no changes are made, serious travelers will inevitably migrate to platforms that prioritize transparency, reliability, and real user needs.
It is disappointing that Booking.com has now even closed down its customer relations email channel, making it impossible to provide structured feedback. Instead, guests are forced into using call centers and live chats, which are completely inadequate for addressing systemic issues.
Given this situation, I encourage all dissatisfied users to share their concerns publicly and to start thinking about building better alternatives for the future.
Best regards
Hanna
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Dear All,
This is not a commercial offer or a promotion — just an idea and wish for better platforms in the future.
As a long-time user of Booking.com, I feel that serious travelers — especially digital nomads and remote workers — are increasingly underserved.
Where is the platform that truly verifies accommodations for remote work?
Where are the listings that guarantee:
- Real desks, not coffee tables
- Verified high-speed WiFi
- Quiet environments for working long hours
- Honest long-term stay discounts
- No fake photos or manipulated reviews
Instead, we are stuck with platforms that tolerate exaggerated listings, property profile resets, and weak verification.
It’s not hard to imagine a better future:
A platform built by and for remote workers.
Scouts earning ownership by verifying real quality.
Membership-based access to trusted data.
No gimmicks. No lies. Just real, work-ready accommodations worldwide.
If I were an entrepreneur instead of an author, I would build it myself.
Maybe someone reading this will.
The need is real. The time is now.
Cheers,
Hanna
27. April 2025
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