craig hughes – Reviews

Reviews

Jul 31, 2019

Reference my last review and your reply…

Reference my last review and your reply the transaction that failed is Order No: 10937928.
I've contacted my Bank and they've indicated that after 10 business days if hasn't been forwarded on to the telco involved. It would then be defaulted or words to that affect and refunded back into account.
So, as with the above mentioned Order No
I want it cancelled All the same.

Thanks for the explanation given much appreciated.

Craig

July 31, 2019

Unprompted review

Reply from MobileRecharge.com

Aug 1, 2019

Hello Craig!

Thanks a lot for getting back to us. We can see that the order was canceled and the amount was released on our side. Therefore, it should now take between 24 to 48 hours, depending on your bank, for the pending transactions to disappear from your bank statement and the amount to be released.

Please wait and if you still have questions, get back to us. Our Support Team is available 24/7.

MobileRecharge.com

Review of MobileRecharge.com

Jul 29, 2019

1 star for at least taking my money -4…

1 star for at least taking my money -4 stars since the receiver after 24hrs had not received their recharge ... They will when time permits take the invoice to the carrier in question. If after that there's no refund or recharge I intend to raise this wherever possible myself regardless of reasons it's not been received because it's about ethics n confidence the service works

July 29, 2019

Unprompted review

Reply from MobileRecharge.com

Jul 31, 2019

Dear customer,

Thank you very much for taking the time to review our service.
By looking at your account, we can see you have 2 orders placed in the last week of July.

The status of the top up made on July 27 is Failed, therefore you were not charged for that transaction. If the amount still appears blocked, it means that your bank did not release it yet. It usually takes 4-5 business day for the bank to update your balance. So please wait and everything should be fine soon.

The status of the top up made on July 26 is Successful, the amount was already sent to the mobile selected.

Please let us know what order are you complaining about and we can look closely and analyze the situation. Our Support team is available 24/7, so please get back to us when you have the chance.

Thank you,
MobileRecharge.com