Slack reposted this
Your service desk isn't slow because your team is inefficient. It’s slow because your legacy ITSM was built for a world that no longer exists. The only UI that matters is the one your team is already in. By moving agentic service into Slack, you're eliminating the context-switching tax that ruins IT productivity. Stop asking users to "submit a ticket." Start letting Agentforce resolve the issue before the ticket even exists. Join us April to learn 5 ways to deploy agentic IT Service directly in Slack: https://sforce.co/3O4iTE6 #ITSM #ITService #Slack #Salesforce