Sentimento dell'utente
Come vengono determinate?
Queste intuizioni, attualmente in beta, sono compilate dalle recensioni degli utenti e raggruppate per mostrare una panoramica di alto livello del software.
- Five9 Intelligent Cloud Contact Center Platform is a softphone service used for handling high call volumes, reviewing and playback of recordings, and managing inbound and outbound customer interactions.
- Reviewers frequently mention the platform's user-friendly interface, easy setup, faster dialing feature, and the ability to build custom dashboards and reports.
- Users mentioned issues with call clarity and connectivity, difficulty in adding and removing parties from conference calls, and challenges with the evaluation form and setting disposition codes.
