"What I like best about Gong is how it turns real customer conversations into clear, actionable insights. It’s not just recordings, it connects what customers actually say to coaching, deal health, and strategy, so teams can improve faster based on reality, not guesswork."

"Deal risk visibility: Flags around pricing talk, competitor mentions, and stakeholder engagement help teams forecast more accurately. Strong coaching value: Managers can pinpoint moments in calls (talk ratios, objections, next steps) to coach with evidence, not anecdotes."

"Being able to review calls, see key moments, and understand what actually happened in a deal is incredibly valuable. The call recordings, transcripts, and AI insights make it easy to spot patterns around objections, competitor mentions, and next steps."

"I find it valuable for forecasting and pipeline management by highlighting risk signals, buying intent, and next steps. Gong captures and analyzes calls and meetings, so I don't have to rely on memory or subjective notes, which clearly shows me what was discussed."

"The call recording with AI note-taking and automating follow-ups are made so easy. These features shave time off the administrative tasks in my day-to-day activities, allowing me to focus more on selling and talking to customers."

"Gong has become my absolute favorite tool for maintaining a pulse on our entire pipeline without having to attend every single call. I love the Activity timeline in the Deals view, its incredibly helpful to see a visual map of touchpoints."