[Oreka-user] Caller speech disappears after call-parking

Hi,

Recently did a fresh installation on Windows and CentOS, I'm unsure if this was issue before. I have the same problem on both platforms.

I discovered that if an agent parks an incoming call and either calls somewhere or do a simple park/retrieve, recording of the callers' speech disappears. You can still clearly hear the agent's voice in the recording and the agent themselves have no problem talking to the caller.

Is it a known problem with recording after parking (and what might be a port change) when the agent retrieves the call, or do I have a local issue with my setup?

Best Regards
Fredrik


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