Re: [Oreka-user] Recording quality issues after call put on hold

If you send a wireshark pcap trace of this scenario (please send offline),
we can take a look.
Please only capture on one single extension with a capture filter such as
"host 10.0.0.56" where 10.0.0.56 would be the considered phone.
Henri


On 20 February 2014 05:52, Kevin Seddon - IT Dept. <kev...@ig...>wrote:

>  Oreka Version - 1.7
>
> Phone System - Cisco Call Manager 9.1.2.11900-12
>
>
>
> Hi There,
>
>
>
> I hope someone is able to help me  with this problem that we are having
> while recording calls with Oreka.
>
>
>
> When a call comes in, Oreka is picking the call up successfully, and
> initially records the conversation absolutely fine.  However, if that call
> is then put on hold and then retrieved again by the user, then the audio
> quality deteriorates drastically to the point where you can not make out
> the conversation.
>
>
>
> I am using RSPAN to capture the traffic, where the switches (CISCO 3750 /
> 3110X) mirrors the voice vlan to a remote span vlan, and then the listening
> switch mirrors the span vlan to a listening switch port (Oreka).  I am not
> sure if you need any other information?
>
>
>
> Thank you in advance,
>
> Kevin
>
>
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