[Oreka-user] One sided audio after on hold

On Centos 6.5 with orkaudio-1.7-844-os-x86_64.centos6-installer.sh we seem
to have issues with one sided audio recordings after using call parking (on
hold).



For each call we receive, Orkaudio makes two recordings.



The first recording begins when the call hits the IVR, is greeted, asked to
make a selection, goes into a queue, hears a queue message, gets answered
by an agent. The agent talks to the caller, then places them on hold using
the “hold” button on the phone. After they come back from on hold, talk for
a while and finally say goodbye. This first recording includes all audio.
No problems here.



The second recording is started the moment the agent picks up their phone,
when answering the queue call. The two parties talk, then the agent places
the caller on hold. After the call is taken off hold, the recording only
includes the callers voice, the agents voice (local party) is missing.



We use the phones’ on hold button. Grandstream phone. Asterisk PBX.



Are there any settings I can change or solutions to this type of one sided
audio after using “on hold”?