Re: [Oreka-user] Caller speech disappears after call-parking

Hi Henri,

Thanks! Sent an example to your mail.

BR
Fredrik

From: Henri Herscher [mailto:hen...@gm...]
Sent: den 12 juni 2014 17:29
To: Fredrik Lithén
Cc: ore...@li...
Subject: Re: [Oreka-user] Caller speech disappears after call-parking

Fredrik,

This is not a usual problem, but every telephony system is different. If you send me offline a network pcap trace file of an example park/retrieve scenario, I can take a look.

Henri

On 26 May 2014 07:18, Fredrik Lithén <fre...@xz...> wrote:
Hi,

Recently did a fresh installation on Windows and CentOS, I'm unsure if this was issue before. I have the same problem on both platforms.

I discovered that if an agent parks an incoming call and either calls somewhere or do a simple park/retrieve, recording of the callers' speech disappears. You can still clearly hear the agent's voice in the recording and the agent themselves have no problem talking to the caller.

Is it a known problem with recording after parking (and what might be a port change) when the agent retrieves the call, or do I have a local issue with my setup?

Best Regards
Fredrik


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