Re: [Oreka-user] Oreka - connection between call and recorded file (joined sessions, extracting tel

1. and 3. are related, you need to fix 3. and it will also fix 1.

Oreka should automatically pick up the SIP packets and report the phone
numbers, if not the case it might be a variety of reasons but most likely
your port mirroring is wrongly configured so the  SIP does not even hit the
recording server.

 

2. I have no idea. What exactly do you see?

 

  _____  

From: Petr Gola [mailto:go...@ef...] 
Sent: 29 January 2011 16:30
To: ore...@li...
Subject: [Oreka-user] Oreka - connection between call and recorded file
(joined sessions, extracting telephone numbers)

 

Hi,

we're using Oreka recording in production environment for last year. We're
recording about 10-20 calls simultaneously. It is great - we haven't found
another working solution for this.

But there are some issues. All we need is doing reliable connections between
calls and recorded files... but

1) Some wav records contain more than one conversation (calls) in one file.
For example three "joined" calls in the wav file. We have set up timeouts
(<RtpSessionTimeoutSec> and <RtpSessionWithSignallingTimeoutSec> to "1") and
it is better now - but not 100% - there are still same joined sessions. Can
we debug RTP recording at Oreka? I think there should be some information
like "call start" and "call end" in SIP protocol - does Oreka listen to this
events?

2) There is also some problem with startTime of recording in the Oreka
database - does Oreka make some buffering before writing timestampts for
recorded files? 

3) How to store called numbers to database? Is there any possibility to
extract this information from SIP by Oreka?

Thanks, Petr