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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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146 Products for "customer" with 2 filters applied:

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  • 1
    Slidebeast

    Slidebeast

    Slidebeast

    ...-brand management, and scheduling, making it easy to deliver professional reports on time—daily, weekly, or monthly. Slidebeast doesn’t just stop at data visualization; it empowers teams to prioritize actions, track issues, and evaluate impacts through its advanced Insights feature. Simplify your reporting, customize your presentations, and impress your clients and stakeholders with Slidebeast.
    Starting Price: $39/month
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  • 2
    Ivanti

    Ivanti

    Ivanti

    ... risks effectively. Trusted by over 34,000 customers worldwide, including Conair and City of Seattle, Ivanti supports secure, flexible work environments. Their solutions enable businesses to boost productivity while maintaining strong security and operational visibility.
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  • 3
    Reporting Workbench

    Reporting Workbench

    Polaris Associates

    Reporting Workbench is the powerful reporting solution for Oracle E-Business Suite users. Developed by Polaris Associates, Reporting Workbench provides real-time access to relevant data so that organizations get better business insights to help drive business decisions. This 100% web-based, robust reporting application provides users with a self-service capability and state-of-the-art features such as dashboards with advanced visualization options, ad hoc reporting, Excel Publisher, GL Flex,...
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  • 4
    Spreadsheet Server

    Spreadsheet Server

    Global Software

    Spreadsheet Server by Global Software is a powerful Excel-based reporting tool that helps businesses streamline accounting and reporting tasks by connecting their ERP data directly within Excel. This means, users no longer have to resort to rekeying data or downloading data back into Excel. Users can simply pull their live ERP data straight into Excel, build reports on the spot, and then share reports and other files automatically to their team. Spreadsheet is used by over 4500 customers...
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  • 5
    ESM+Strategy

    ESM+Strategy

    ESM Software Group

    Eliminate the use of complex spreadsheets and slide deck creation in strategic planning with ESM+Strategy. ESM+Strategy is an all-in-one business strategy software that empowers companies to improve their strategic planning with balanced scorecards, integrated KPIs, custom reports, and strategy maps. The platform features simple navigation and interface and comes loaded with powerful analytics.
    Starting Price: $880.00/month
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  • 6
    ClearPoint Strategy

    ClearPoint Strategy

    Ascendant Strategy Management Group

    ..., customization, reports, data integration, and more.
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  • 7
    Nugit

    Nugit

    Nugit

    With Nugit’s drag & drop Story Builder, anyone can become a data storyteller. The intuitive interface lets you build from scratch or tailor suggested template stories as you go. Delight your colleagues, bosses and customers by sharing your stories in a format of their choosing: PPTX, live browser view or email. Never miss a deadline again by setting schedules for recurring reports. Nugit is very reader friendly; you see the graphs and you see how it summarises the data and customise...
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  • 8
    Pull Reports

    Pull Reports

    Pull Reports

    ... Reports™ exports KML and GeoJSON services for display in online maps and desktop GIS software. Plus, Pull Reports™ comes with a customizable mapper for quick visualization. Since all Pull Reports™ geospatial exports are backed by the flexible Pull Reports™ query API, you can customize your geospatial export to get the exact data you need.
    Starting Price: $950 per year
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  • 9
    Document Creator
    Customize report layouts, translate labels and extend datasets for layouts with ease. Document Creator is an add-on for developing report layouts in Microsoft Dynamics 365 Business Central. It makes report layouts easy to edit, saving a lot of time on report development. By the intuitive report designer and separation of code and layout, also end-users without technical knowledge can make changes to report layouts. Document Creator includes an easy-to-use standalone report designer (based...
    Starting Price: $595.00/one-time
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  • 10
    Clear Reports

    Clear Reports

    i-net software

    i-net Clear Reports is the most recent release of our reporting software solution. It sports an all-new email format renderer to schedule reports directly as mails, a WebAPI module to preview API requests and support custom labels throughout the server that can be created with the new Translation module. There is also an all-new Plugin Store to explore new features. i-net software is the vendor of a variety of programs built on top of cutting-edge Java technology. A lot of software companies...
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  • 11
    jsreport

    jsreport

    jsreport

    Various output formats can be produced just from the html and javascript. Templating engines for powerful dynamic layouts, custom javasript hooks for data fetching, full support for the latest css and javascript. jsreport includes web based designer, just connect with a modern browser and you're ready to design reports. Scheduling, templates versioning, import export and backup, sub reports, users management. Full support for javascript and literally every charting library, no limitations. Full...
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  • 12
    The Reporting Engine

    The Reporting Engine

    eMetrix Systems

    The Reporting Engine provides call center reporting software and easy access to the information you need to monitor the key statistics of your call center reports and develop operational insights for process improvement. The heart of every call center is the ability to monitor and measure the performance of the business. That is why The Reporting Engine provides easy access to the information you need to monitor the key statistics of your call center and develop operational insights for...
    Starting Price: $150.00/month/user
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  • 13
    ReportMill

    ReportMill

    ReportMill Software

    ... provides unique access to custom business logic found in the developer's object model, providing a significant savings by reusing this code instead of forcing a rewrite in proprietary template macro languages. ReportMill is the only reporting tool built on top of a comprehensive page layout application.
    Starting Price: $295 one-time payment
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  • 14
    ReportMagic

    ReportMagic

    Panoramic Data

    ReportMagic, a cloud-based SaaS reporting system, gives you automatically-generated, pixel-perfect, branded reports from the data you have in Microsoft Dynamics, SQL Server, LogicMonitor, Cisco SmartNET, SalesForce, AutoTask, ServiceNow and many more including your own custom systems. No more cutting and pasting from disparate systems! Free your skilled people for more mission-critical projects! More easily demonstrate you are meeting SLA targets! Make LogicMonitor really work for you! We...
    Starting Price: $440 per month
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  • 15
    Dataccuity

    Dataccuity

    Dataccuity

    We help you consolidate data from all of your tools, applications, and databases—we are data agnostic. No need to learn a new reporting language. Consolidate data from multiple sources into an Excel report at the click of a mouse. Your customized solution would be ready in weeks, not months. We do all of the heavy lifting while you concentrate on your job. Data can be imported into the Dataccuity central repository from any source. We can host your data in the cloud or in your existing on...
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  • 16
    NDT Reporting Software

    NDT Reporting Software

    The Right Software

    ... before delivering them to a customer. Your NDT Reporting Software must have the following features built-in if you are to confidently face challenges of modern reporting requirements.
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  • 17
    Reportei

    Reportei

    Reportei

    Reportei is a digital marketing reporting and dashboard tool focused on digital marketing. The software has reports from Instagram, Facebook, Youtube, LinkedIn, Google Analytics, Google Ads, Google Search Console, Google My Business, Mailchimp and RD Station. The focus of the reports is to collect data from social media and online tools quickly in order to provide to the marketing analyst data to present to companies and customers. In the tool there is a space for writing social media report...
    Starting Price: $9 per month
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  • 18
    360Suite

    360Suite

    Wiiisdom

    360Suite offers industry-leading solutions for SAP BusinessObjects and Tableau helping BI and Data Analytics professionals strive towards an insight-driven organization. Allowing customers to trust every decision they make and action they take is our mission. 360Suite provides modern governance solutions with the aim of releasing the potential of the data analytics landscape, ensuring that it’s embraced by users, insightful for decision-makers, and valuable to organizations. Analytics...
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  • 19
    Orion

    Orion

    Orion Advisor Technology

    ... models fulfill their fiduciary responsibilities. Build an unrivaled tech stack with 100+ integrations. Trust your data with daily, domestic reconciliation. Collaborate through a multi-channel client experience. Trade efficiently with a tax-intelligent rebalancer. Create personalized SMA investment portfolios. Get paid faster with custom fee and payout schedules.
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  • 20
    eCourier

    eCourier

    Mirketa

    eCourier is a report scheduler and delivery app for Salesforce report distribution as email attachments (excel or csv) to any user, contact or even external emails using adhoc or scheduled jobs. 100% native salesforce application with features. All the standard reports and all the custom visual force pages present in your organization are fetched in real-time and a user can choose any of these reports to be sent at their preferred schedule. User can choose a frequency at which the reports...
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  • 21
    Watershed

    Watershed

    Watershed

    Use Watershed to collect and standardize data across your learning ecosystem to automate reporting, reduce scrap learning, and provide a single source of truth. Watershed's learning record store (LRS) collects data via xAPI, proprietary connectors, and a data conversion engine; eliminating the constraints of getting access to siloed system data. The included learning analytics capabilities offer robust reporting options with data security, enterprise integration, and scalability top of mind.
    Starting Price: $2,100/month
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  • 22
    xpdReports

    xpdReports

    xpdoffice

    .... Labor and expense distribution reports monitor internal economy. Budgeted vs. actual hours “percent complete” reports. Subjective “percent complete” reports providing third dimension reporting. Easily report your organization’s real value. Provide your customers with accurate project reports. Easily transfer data to QuickBooks, MS Project and Excel.
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  • 23
    Dashbreeze

    Dashbreeze

    Dashbreeze

    Dashbreeze is a highly customizable dashboard builder designed to simplify the process of creating and managing data visualizations. It offers extensive options for personalization, allowing users to adjust layouts, color themes, and widgets to match their unique style and branding needs. With seamless integrations for popular tools like Google Sheets, Notion, and Airtable, Dashbreeze brings together data from various sources into one cohesive view. Its library of dashboard templates serves...
    Starting Price: $29.90
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  • 24
    Screenshot Reports

    Screenshot Reports

    Screenshot Reports

    Screenshot Reports is an AI-powered reporting platform designed for agencies, consultants, and businesses that want to save time and impress clients. Instead of dealing with multiple integrations, broken data connectors, or hours of manual report building, Screenshot Reports makes reporting effortless — all you need are simple screenshots. Simply upload screenshots from any platform Google Ads, Facebook, LinkedIn, Amazon, Analytics, or even custom dashboards and our AI instantly transforms...
    1 Rating
    Starting Price: $39
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  • 25
    Kepion

    Kepion

    Kepion

    Plan your way with Kepion's CPM software. We are a cloud planning & analytics software company that caters to businesses of all sizes, including SMBs and large enterprises, and supports custom-built apps, as well as an end-to-end BI platform, web-based access, flexible integration, real-time calculations, and more. We help connect organizations' teams under a single view of their business performance, so they can make intelligent financial and operational decisions. Kepion's global offices...
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  • 26
    Simplain Vendor Portal

    Simplain Vendor Portal

    Simplain Software Solutions LLC

    Simplain Vendor Portal is used by some of the leading retailers in the world to streamline their supplier collaboration. By implementing the solution, retailers and wholesalers can realize immediate gains in productivity, speed to market and establish a solid foundation for other digital transformation initiatives. The platform helps facilitate workflow driven collaboration / negotiation with suppliers for key business processes such as Vendor Onboarding, Item Management, Cost...
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    8 Ratings
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  • 27
    Smartsheet

    Smartsheet

    Smartsheet.com

    Smartsheet is an award-winning work management and collaboration platform built to help teams have less talk and more action. With Smartsheet, organizations have access to a powerful platform that enables them to open more doors for new ideas, customers, and revenue. Featuring a spreadsheet- like interface, Smartsheet offers tools such as file sharing, Gantt charts, work automation, portals, dashboards, and so much more.
    Leader badge">
    40 Ratings
    Starting Price: $14.00/month/user
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  • 28
    Looker

    Looker

    Google

    Looker, Google Cloud’s business intelligence platform, enables you to chat with your data. Organizations turn to Looker for self-service and governed BI, to build custom applications with trusted metrics, or to bring Looker modeling to their existing environment. The result is improved data engineering efficiency and true business transformation. Looker is reinventing business intelligence for the modern company. Looker works the way the web does: browser-based, its unique modeling language...
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    20 Ratings
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  • 29
    Supermetrics

    Supermetrics

    Supermetrics

    ... a spot on G2’s 2024 Top 50 Best EMEA Software Companies list. Driven by a commitment to innovation, transparency, and customer success, Supermetrics empowers marketers to use data to solve problems and create opportunities. With a collaborative culture fostering creativity, Supermetrics is dedicated to helping clients succeed in a competitive market. As marketing evolves, Supermetrics will continue to innovate, delivering powerful tools and a unified approach to marketing analytics worldwide.
    Starting Price: $29 per month
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  • 30
    pepito

    pepito

    pepito

    With pepito, working hours and vacation days can be easily managed and duty rosters can be created in an uncomplicated manner. The clever tool thinks ahead and precisely records both absences and overtime. On request, pepito takes over the complete time recording and summarizes all information clearly. Thanks to pepito, the right employees are deployed at the right time. The heart of the tool is the requirement and deployment planning as the basis for securing all shifts and working time...
    Starting Price: Free
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