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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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520 Products for "customer" with 2 filters applied:

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  • 1
    Cogsdale Customer Service Management
    Cogsdale Customer Service Management (CSM) enables clients to seamlessly integrate superior customer relationship management (CRM) with their daily business process requirements. Purpose-built to accommodate the complex billing requirements of municipalities and utilities, Cogsdale CSM streamlines operations, cuts costs, and delivers the best quality services to their customers. The solution also enables users to schedule service orders, view active connections and payment history, and create...
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  • 2
    HubSpot Customer Platform
    Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency...
    Starting Price: Free
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  • 3
    Act!

    Act!

    Act!

    Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results. Act! Advantage includes Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing...
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    40 Ratings
    Starting Price: $30.00/month/user
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  • 4
    Pipedrive

    Pipedrive

    Pipedrive

    Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. Reach...
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    9,446 Ratings
    Starting Price: $24/month
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  • 5
    Visual Lease

    Visual Lease

    Visual Lease

    Visual Lease is the leading lease accounting and management software, designed to simplify compliance with ASC 842, IFRS 16 and GASB 87. Built with years of embedded knowledge from leading lease experts and CPAs, Visual Lease's powerful platform supports any size or type of lease portfolio. Visual Lease is dedicated to providing a top-notch customer experience, and offers in-house implementation, training and support.
    372 Ratings
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  • 6
    Osclass

    Osclass

    Osclass

    Osclass is your one-stop shop to building your own classifieds website. Create a site with car classifieds, rentals, real estate ads, job listings or just create a general classifieds for free with our open-source CMS. With many themes and plugins, Osclass is easy to customize. Start your business now with Osclass, it's so simple! Osclass is localized into 30+ languages and contains location data for 255 countries. With Osclass, you can quickly create classifieds or marketplace, there is 150...
    Starting Price: Free
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  • 7
    Skybill Utility Billing
    ... companies who have outgrown their existing systems (e.g. Access, Excel, custom-built billing systems), as well as those who are launching as new suppliers in retail energy markets. Skybill Utility Billing is a web, billing software for utility companies such as water, gas, electricity , heating , property manager, or billing on behalf of Landlord services. It provides companies set rates and tariffs per customer, customer group, property, a period of time or any other variation.
    1 Rating
    Starting Price: $175/month/user
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  • 8
    Kinnovis

    Kinnovis

    Kinnovis

    Discover Kinnovis: the AI-powered platform transforming self-storage management across Europe. Our highly-rated solution (4.93/5) puts facility owners in complete control while enhancing customer experience. Our Booking Portal enables 24/7 rentals and payments through your website. Customers can book units, make payments and sign contracts independently. With Kinnovis Manager, automate everyday tasks from billing to reminders. Get full visibility of business performance through...
    1 Rating
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  • 9
    ProValet

    ProValet

    ProValet

    ... The Way!” alerts, real-time service reports and notifications, service and invoice history, easy payment tools, including Auto-Pay, and video based Service Request that go directly to the Service Company dashboard. ProValet automates billing, syncs with QuickBooks Online, and enables actionable estimates and automated customer communication—boosting efficiency, revenue, and customer retention. Cloud-based, secure, and designed to launch routes and customers in 14 days.
    1 Rating
    Starting Price: $79 per month
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  • 10
    RealEstateAPI (REAPI)

    RealEstateAPI (REAPI)

    Data Engine, LLC

    RealEstateAPI (REAPI) is a big data as a service platform. We empower our customers with access to property data via a suite of fast, flexible APIs. Our ‘Smart API’ system delivers data and a data architecture that makes development faster and more efficient. A wide range of organizations from startups to publicly traded companies use our APIs to create SaaS products, train AI models and quickly generate insightful analytics. Customers across proptech, fintech and home services industries...
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    43 Ratings
    Starting Price: $599
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  • 11
    Bidgely

    Bidgely

    BIDGELY

    50% reduction in high bill calls and increased customer satisfaction. Preempt calls by anticipating cases that prompt customers to need support. Simple, timely, and actionable alerts provide an elegant way to proactively engage customers, reducing inbound calls. Personalized, proactive explanation for customers who receive a higher-than-typical bill. Prepares customers for a potential shift in their energy consumption. Notify customers of a pending season change and provide tips towards...
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  • 12
    Dropcountr

    Dropcountr

    Dropcountr

    Dropcountr delivers simple but powerful water analytics and customer engagement software which is compatible with all meters, regardless of manufacturer or read interval. Utilities use Dropcountr CLEAR to better understand customer behavior, address indoor/outdoor water efficiency budgets, respond to service requests and engage with customers cost-effectively using modern communication channels. Homeowners use Dropcountr HOME as a customer portal to better understand and manage personal water...
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  • 13
    Borealis

    Borealis

    Borealis

    Our Stakeholder Engagement Software gives you the tools you need to build more effective engagement plans, improve relationships with stakeholders and align processes with industry best practices. It provides a single platform for managing all stakeholder engagement activities with additional modules to strengthen all areas of environment, social and governance. The Stakeholder Engagement module centralizes all stakeholder data and keeps it right at your fingertips to simplify day-to-day...
    11 Ratings
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  • 14
    ProNest

    ProNest

    ProNest

    We helps Real Estate developers with the digital transformation of the sales and marketing process of a new development, with innovative tools for the buyers of tomorrow. Our solutions are developed to give a value both for the potential customers and the developer, with automating processes and visualization of the customer journey. You can easily manage all homes and stakeholders, as well as easily send out e-mail campaigns based on the customer's wishes with a few clicks. Automatic...
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  • 15
    Wifarer

    Wifarer

    Wifarer

    Your customers simply glance at their mobiles to know their exact location in real time. Indoor "GPS" means they never get lost. Wifarer draws a path from your customer's current location to their destination and provides travel time and distance. Indoor positioning technology reveals the location of your customer's mobile device so you can you automatically deliver hyper-local content at the right place, without “check-ins” or QR code scans. Opt-in accessible navigation helps customers...
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  • 16
    Tapdesk

    Tapdesk

    Ayulla

    Tapdesk is a CRM and leads search tool designed to streamline the sales process of every sales organization allowing more time and energy to closing deals. It is a tool built for sales professionals and organizations with sales team. Tapdesk is powered by AI and our Machine learning algorithm provides you with relevant data to increase your productivity and cut out waste. We have a unique search capability that allows users to find decision makers and potential customers based on multiple...
    Starting Price: $9.99/month/user
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  • 17
    Weltraum PMS

    Weltraum PMS

    Weltraum Software Private Limited

    Weltraum PMS is a comprehensive and lightweight application designed to help you to easily manage and organize your hotel reservations, customers and rooms. The application comes with an intuitive interface that helps you generate reports of the availability of rooms and payments. Also, you have the possibility to perform online reservations and monitor your clients.
    Starting Price: $500.00/one-time
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  • 18
    karmaCRM

    karmaCRM

    KARMA Software

    Build better customer relationships by enhancing clarity and efficiency through karmaCRM. A fully customizable Customer Relationship Management (CRM) platform, karmaCRM is loaded with features for closing more sales, knowing customers, simplifying and optimizing workflows, and planning and organizing tasks. These include automated templates and reminders, easy access to contacts, information, and history, calendars and task management, email templates and mass email distribution, and so much...
    1 Rating
    Starting Price: $9.00/month/user
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  • 19
    InfoFlo

    InfoFlo

    InfoFlo Solutions Inc

    Case Management software made simple so you can focus on your non profit. 360 degree views of your cases all from a single dashboard. Get rid of those excel documents and start accessing your data from any anywhere on any device. With InfoFlo you will get a fully customized system to fit your needs all at an affordable price.
    187 Ratings
    Starting Price: $20/month/user
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  • 20
    ZenTreasury

    ZenTreasury

    ZenTreasury

    ZenTreasury is a cloud-based IFRS 16 lease accounting and treasury solution for companies managing anywhere from tens to thousands of contracts. It automates lease classification, modifications, journal entries, and disclosure reporting, helping finance teams eliminate spreadsheet risk and stay compliant. ZenTreasury supports complex finance environments with full multi-currency and multi-entity capabilities, cost center allocations, role-based access, and detailed audit trails. In addition...
    9 Ratings
    Starting Price: €399 /month
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  • 21
    Focus3

    Focus3

    focus3

    Uncover all of your website visitors, like magic. The Customer Discovery Engine gives you the email addresses of the people who are potential customers, plus much more. Uncover your potential customers. Focus3 Customer Discovery Engine identifies and qualifies the people you are already driving to your website. You are already investing in your online presence. You built a website, are posting on social media, and potentially advertising on Google, Facebook, and other sources. With Customer...
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  • 22
    AMCS Utility Billing
    Automated billing and contracts management to guard against revenue leakage while providing a higher level of customer satisfaction and self-service. The robust billing and contracts management solution from AMCS was purpose-built to handle the complexities of an ever-changing utilities landscape. Automated meter reads flow into the system and are billed to the specifications of the customer’s contract; invoices can be generated electronically or sent to a vetted print house for mailing...
    Starting Price: $999 per month
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  • 23
    Capricorn

    Capricorn

    SilverBlaze

    Capricon Customer Portals by SilverBlaze provides a completely configurable self-service web portal solution that increases staff efficiency and customer satsifaction. With Capricon, businesses can provide customers with self-help tools to manage their utilities, reduce call volumes, access tools for interacting with customers in new ways, and reduce costs associated with paper invoices, bills, and reports. Capricon can integrate with existing business systems and can be accessed at anytime...
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  • 24
    356immo

    356immo

    Laurus IT Inspiration

    365immo , the complete solution for real estate brokers, is a solution that supports you with extensive, industry-specific functionalities in the acquisition, management and sale of properties, customer management and customer communication as well as internal organization. 365immo enables more efficient workflows and unconditional focus on your customers through automated purchasing and sales processes and an intuitive user interface. Gain time for the essentials, satisfied customers...
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  • 25
    Realpad

    Realpad

    Realpad

    A smarter real estate sales management platform for sales, marketing and project management teams. Our Realpad rights management system keeps sensitive project, sales and business data safe from outside access. Sales agents using Realpad customers saved 16 hours per month spent on sales administration, creating freeing 10% more time to spend directly with customers and prospects. Present your plans and materials to prospective buyers in the best possible light with the Realpad mobile...
    Starting Price: $70 per user per month
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  • 26
    Native Finance

    Native Finance

    Native Finance

    Grow your business with real-time market intelligence on individual lender and borrower loan activity. Expand your client base with access to thousands of potential customers through one source. Understand your customers’ historical borrowing, regional focus and existing lender relationships. Uncover relationships between companies, directors and shareholders and get clarity on your customers. Monitor your competitors' lending volumes, explore their customer base and lending focus. Source...
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  • 27
    Aryza Sentinel
    Aryza Sentinel is a modular loan and lease management platform providing over 200 lending businesses with a flexible SaaS-based solution. The loan management software is made up of several core modules which can take end customers from an initial application, through the underwriting process onto agreement execution to installment collections, arrears management and settlement. Aryza Sentinel’s unique modular design can be deployed at the relevant point of a customer’s journey. Used by start...
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  • 28
    Sellxpert

    Sellxpert

    Sellxpert

    Sellxpert is a Customer Relationship Management (CRM) software designed specifically for the real estate industry. It aims to streamline lead and client management for realtors. Sellxpert comes with features such as follow-up management, site visit management, commission management, team management, back-office management, and marketing integrations with platforms like Facebook, WhatsApp, emails, and Magicbricks, among others. it is basically a customer relationship management (CRM...
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  • 29
    Launch Control

    Launch Control

    Launch Control

    Rely on the highest deliverability rate in the industry, built-in compliance features, a steady stream of ‘quality’ leads, and the dependability of support from a 24/7 dedicated customer success team. Ignite your end-to-end customer text marketing interactions and skyrocket revenue. Automate thousands of customer touchpoints for effortless activation, captivation, and satisfaction, all tailored to your customer’s unique preferences. Response-driven conversational AI for better outcomes is here...
    Starting Price: $497 per month
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  • 30
    Close

    Close

    Close

    Close is a sales customer relationship management platform (CRM) built to help you win more deals much faster. With built-in calling, SMS, and email—your team can reach leads wherever they are, with ease. Close is an “all-in-one” CRM which you can use standalone, no plug-ins or add-ons needed. Close is affordable and easy to learn. It's the perfect CRM for startups and small businesses looking to grow fast, who don't want to pay enterprise prices. Plans start at just $49/month. Close...
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    12 Ratings
    Starting Price: $49.00/month
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