Audience

Businesses looking for a cloud contact center solution for their digital communication needs

About Sabienzia

Sabienzia transforms telephony into intelligent communication empowering businesses with data-informed decisions based on metrics, context and meaning and automated workflows. With more than a decade of experience delivering cloud telephony services Sabienzia drives customer service for established companies in the travel, automotive and e-commerce sectors worldwide through a 100% own GDPR compliant infrastructure that is 100% hosted in Europe providing the highest PCI security level. In minutes, you can set up a fully customizable customer service in the cloud to reach your global audience. Our premise is to provide a centralized system that allows your users to provide your customers with a closer, more substantial, and more empathetic experience from anywhere. Setup in 1 minute the cloud contact center solution for business without installations. Stay closer to your customers, remote agents and employees using the right channels and metrics.

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Pricing

Starting Price:
€10 per user per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Sabienzia offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Sabienzia Technologies
Founded: 2009
Germany
sabienzia.com

Videos and Screen Captures

Play Video Sabienzia Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online

Sabienzia Frequently Asked Questions

Q: What kinds of users and organization types does Sabienzia work with?
Q: What languages does Sabienzia support in their product?
Q: What kind of support options does Sabienzia offer?
Q: What other applications or services does Sabienzia integrate with?
Q: Does Sabienzia have an API?
Q: What type of training does Sabienzia provide?
Q: Does Sabienzia offer a free trial?
Q: How much does Sabienzia cost?

Sabienzia Product Features

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Virtual Extensions
Ring Groups
SIP Trunking
Web Conferencing

Telephony

Call Center Management
Call Monitoring
IVR / Voice Recognition
VoIP
Auto-Dialer
Contact Management
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration

Sabienzia Verified User Reviews

Write a Review
  • A Sabienzia User
    Customer Service Operator
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable and well-thought-of platform"

    Posted 2021-11-23

    Pros: No installations, voice quality simply excellent, working as remote agent you can set your different status in case you are not talking.

    Many, many futures included that don't require programming or configuration by specialized IT teams. With check boxes and drop downs you configure all you need. Very good design.

    Keen to test the video functionality available.

    Cons: Nothing that I can think of. Probably because all what we need for customer service is available.

    Overall: For agents, managers and operators the system provides all necessary tools to perform and monitor all necessary customer services activities.

    Read More...
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