Audience

Service Desk solution for companies

About ALVAO Service Desk

No one has to hunt around for information, whom to contact to report a device fault, a system crash or to request an equipment. Employees can contact the Service Desk either through the self-service portal or directly via Teams or Outlook. Get the full Service Desk experience without ever having to leave Microsoft Outlook. You can access your ticket log, browse our knowledge base or create e new request from a catalogue. The requester is clear about who is handling their request, its status and how much time remains to resolution. They do not have to call the helpdesk to ask about the resolution status. Don’t waste time sorting requests. The system will ensure that each request is assigned to the right team. Requests are automatically sorted according to assigned priorities. The team has a clearly organized work schedule and will never forget anything important.

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Pricing

Starting Price:
$40/agent
Free Trial:
Free Trial available.

Integrations

API:
Yes, ALVAO Service Desk offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

ALVAO
Founded: 1999
United States
www.alvao.com

Videos and Screen Captures

Play Video Ticket management in ALVAO Self-service portal Service catalog available directly in Teams AI assistan suggests a possible solution to the ticket Each service may have its own workflow. Turn ALVAO data into service impact imidiet.
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

ALVAO Service Desk Frequently Asked Questions

Q: What kinds of users and organization types does ALVAO Service Desk work with?
Q: What languages does ALVAO Service Desk support in their product?
Q: What kind of support options does ALVAO Service Desk offer?
Q: What other applications or services does ALVAO Service Desk integrate with?
Q: Does ALVAO Service Desk have an API?
Q: Does ALVAO Service Desk have a mobile app?
Q: What type of training does ALVAO Service Desk provide?
Q: Does ALVAO Service Desk offer a free trial?
Q: How much does ALVAO Service Desk cost?
Q: What pricing for training is available for ALVAO Service Desk?

ALVAO Service Desk Product Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Live Chat
Multiple Brands / Products

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

ALVAO Service Desk Verified User Reviews

Write a Review
  • Sebastian P.
    Owner
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "All problems, issues, incidents and changes in one great tool"

    Posted 2024-09-15

    Pros: I like how Alvao is Microsoft focused. We use MS products like Teams, Outlook, and even Active Azure Directory, and all of these integrate seamlessly with Alvao.

    Another thing I love is that the implementation team was fantastic, and we were able to start using Alvao within weeks. It's an easy-to-use and intuitive tool that automates many processes and has a great, clear service catalog. I also like my reports in Power BI to see daily performance in my team and what is going on.

    Last but not least, I like the way where Alvao is heading. They now offer great AI features that we plan to implement very soon for ease up our work for our agents in IT support.

    Cons: I don't have much to dislike about this product. I would appreciate it if we could have upgrades every three months instead of once a year.

    Overall: Alvao service desk has helped us with our internal processes, customer service, and team communication. It's so much easier now to submit a ticket for any issue we face. This has saved us time, money, and energy. Now we can finally focus more on our customers instead of being bogged down by problems we used to have.

    Read More...
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