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Audience

Companies of all sizes who want an on-premise ITSM solution or a cloud one.

About Mint Service Desk

Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users.

With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.


In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.

Pricing

Starting Price:
$8/month/agent
Pricing Details:
On-premises and SaaS versions available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Mint Service Desk offers API access

Ratings/Reviews - 15 User Reviews

Overall 4.9 / 5
ease 4.9 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5

Company Information

OPGK Software
Poland
www.mintsd.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Mint Service Desk Frequently Asked Questions

Q: What kinds of users and organization types does Mint Service Desk work with?
Q: What languages does Mint Service Desk support in their product?
Q: What kind of support options does Mint Service Desk offer?
Q: What other applications or services does Mint Service Desk integrate with?
Q: Does Mint Service Desk have an API?
Q: What type of training does Mint Service Desk provide?
Q: Does Mint Service Desk offer a free trial?
Q: How much does Mint Service Desk cost?
Q: What pricing for support is available for Mint Service Desk?
Q: What pricing for training is available for Mint Service Desk?

Mint Service Desk Product Features

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Customizable Branding
Mobile App
Reporting/Analytics
Search/Filter
Brand Control
File Conversion
Metadata Management
Search Within Document
Version Control
Watermarking
Workflow Management

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Interaction Tracking
Multiple Brands / Products
Network Monitoring

IT Asset Management

Asset Tracking
IT Service Management
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Self Service Portal
Asset Tracking
Availability Management
Contract/License Management
Project Management
Release & Deployment Management

Incident Management

Ticket Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
SLA Management
Self Service Portal
Procurement Management
Remote Control
  • A Mint Service Desk User
    Technical Support Lead
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Solid ticketing system with room to grow"

    Posted 2025-09-10

    Pros: It's easy to configure even without deep technical knowledge. The interface is clear enough for daily use, and it doesn't overwhelm new users. Ticket handling, queues, and user management are pretty intuitive. Also, the pricing is fair compared to other tools we've tested.

    Cons: The admin panel could really use some UX improvements. Some options are hidden or unclear at first. Reporting is very basic, and it’s hard to customize anything beyond the defaults. Mobile experience also needs work – it feels clunky on smaller screens.

    Overall: We’ve been using Mint Service Desk for a few months now. It gets the job done and keeps our support team organized. Setup was faster than expected, and we didn’t need a huge manual to get started. It's not the prettiest interface out there, but it works fine. A few bugs popped up here and there, but the support team usually responds pretty quickly.

    Read More...
  • A Mint Service Desk User
    Computer Science Student
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good hands-on learning tool for students"

    Posted 2025-08-08

    Pros: Realistic simulation of how service desks operate. Helped me understand IT processes in a practical way.

    Cons: Some advanced features were locked out in our version, but as students, we still learned a lot from the basics.

    Overall: Mint was part of our coursework this semester. It showed how ticketing and workflows really work in IT. The interface is simple, and I didn’t feel lost like in some enterprise tools.

    Read More...
  • A Mint Service Desk User
    IT Student
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great introduction to ITSM tools"

    Posted 2025-08-08

    Pros: Clear UI, easy to follow ticket life cycle. Perfect for beginners who want to learn without feeling overwhelmed.

    Cons: Limited features in the test version, and we didn’t explore integrations. But for learning purposes, it worked great.

    Overall: We used Mint in class during a university ITSM project. It was easy to understand and gave us a solid idea of how real help desk tools function in companies.

    Read More...
  • A Mint Service Desk User
    Head of Solutions Delivery
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Structured, reliable, and easy to scale"

    Posted 2025-08-08

    Pros: Good system logic, solid performance. Handles large volumes of tickets without lag or disorganization.

    Cons: Interface lacks polish in some places, but it's a functional trade-off. Not a big concern once you’re used to it.

    Overall: We wanted a solution that could be configured precisely for our multi-team setup. Mint made that possible. It's a no-nonsense platform that doesn’t pretend to be trendy, and we appreciate that.

    Read More...
  • A Mint Service Desk User
    Technical Project Lead
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Flexible platform with solid automation options"

    Posted 2025-08-08

    Pros: Powerful customization without requiring a developer. You can build logic flows that match real processes.

    Cons: More documentation would help. Sometimes you need to explore features by trial and error before getting results.

    Overall: We used Mint to build out a customized support flow for our dev ops. The templates and automation logic gave us what we needed with very little extra work. Highly functional out of the box.

    Read More...
  • A Mint Service Desk User
    Office Administrator
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Works as expected — simple, effective, and gets the job done"

    Posted 2025-08-07

    Pros: Very easy to use, quick to set up, clean interface. You don’t need to be an IT expert to understand it. It’s super helpful when you have lots of incoming requests to handle.

    Cons: It took us a little time to customize the statuses and ticket assignments to fit how we work, but once it’s set up, it runs smoothly.

    Overall: I'm not a very technical person, so I was looking for something simple and clear. Mint Service Desk turned out to be exactly that. We use it to manage requests from employees and clients without chaos. Everything lands in one place, and everyone knows what to do and when. It’s been a part of our daily work for several months now and really makes office life easier.

    Read More...
  • A Mint Service Desk User
    IT Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable ITSM platform with great value for the price"

    Posted 2025-08-01

    Pros: Stable system with a clear structure, simple to scale, and cost-effective. Great documentation and support.

    Cons: User permissions could be a bit more granular. We had to create some workarounds for specific roles

    Overall: Mint has been our go-to platform for internal support and asset tracking for more than two years. It’s efficient and easy to maintain.

    Read More...
  • A Mint Service Desk User
    Systems & Infrastructure Lead
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Flexible and lightweight system for growing tech teams"

    Edited 2025-08-04

    Pros: Simple installation, easy API access, self-hosting is a major plus. Great for small but technically capable teams

    Cons: Missing some polish around reporting and dashboards. We'd like more data visualization options built in

    Overall: Mint helps us handle support and system-related issues internally. We appreciate its flexibility — we could deploy it quickly and fine-tune it over time to match our workflow

    Read More...
  • A Mint Service Desk User
    Operations Coordinator
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helpful for day-to-day task tracking across teams"

    Edited 2025-08-07

    Pros: Simple, clear, and keeps all ticket-related communication in one place. Great for inter-team collaboration.

    Cons: Some forms needed customization to match our workflow — doable, but admin rights required.

    Overall: We use Mint to coordinate tasks and handle issues that come up in operations and logistics. Keeps our work organized.

    Read More...
  • A Mint Service Desk User
    Customer Service Specialist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A solid tool for keeping customer inquiries under control"

    Posted 2025-08-01

    Pros: Helps categorize and follow up on issues easily. Intuitive even for people without technical backgrounds.

    Cons: Some advanced settings (like notification rules) took a bit of trial and error to get right.

    Overall: We use Mint daily to manage support requests from our B2B clients. It's simple and does what we need without being overloaded.

    Read More...
  • A Mint Service Desk User
    DevOps Lead
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Lightweight, powerful, and works well in agile environments."

    Posted 2025-08-01

    Pros: Easy to deploy, good REST API, works smoothly in containerized environments. Great for in-house tech teams.

    Cons: UI could be more modern in some admin areas, especially when managing lots of rules or users.

    Overall: We integrated Mint into our DevOps workflow for ticket tracking and infrastructure support. The API and Docker-based deployment are big advantages for us.

    Read More...
  • A Mint Service Desk User
    CTO
    Used the software for: 2+ Years
    Frequency of Use: Yearly
    User Role: User, Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "One of the best"

    Posted 2025-07-28

    Pros: - flexibility
    - custom approach
    - I was able to cover almost all company processes under one umbrella

    Cons: For some the beginning with Mint might seem challenging mostly because of tons of features that you need to understand correctly.

    Overall: Reasonable budget. Great support. If you need a service desk platform that runs on-premises - Mint is your choice.

    Read More...
  • A Mint Service Desk User
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best for on premises implementations."

    Posted 2025-05-02

    Pros: - easy on boarding
    - very powerful and flexible
    - available on premise (that was a must!)
    - contract and sla management (very flexible!)

    Cons: Nothing. Everything works well. Even if we have some issues with our infrastructure support team from Mint is very responsive.

    Overall: Mint Service Desk is a great ITSM platform for teams that want a good solution for a budget that won't ruin your company.

    Read More...
  • A Mint Service Desk User
    Devops
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful platform."

    Posted 2021-03-10

    Pros: - flexibility
    - extremely fast
    - scalable for large installations
    - plenty of functions
    - ITIL V4 compliant

    Cons: - some translations are missing
    - need to get admin training in order to set things right

    Overall: For our organization solution is perfect but we've had some strict requirements that had to be met. I'm satisfied with the level of support we are getting from MintSD and strongly recommend it to any company that needs more complex solution.

    Read More...
  • A Mint Service Desk User
    IT Administator
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Looking good"

    Posted 2020-04-27

    Pros: - Chat communication
    - Activities - can track any ticket easily
    - Docker ready
    - Very flexible
    - On premise: our organization requires to host it's software in house.

    Cons: - You need to know what you actually want. Configuration is quite tricky for a beginner.

    Overall: Once running it's very reliable and easy to use for agents and customers. Great support from the vendor.

    Read More...
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