Audience
Companies of all sizes who want an on-premise ITSM solution or a cloud one.
About Mint Service Desk
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users.
With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.
In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.
Pricing
Company Information
Product Details
Mint Service Desk Frequently Asked Questions
Mint Service Desk Product Features
Digital Asset Management
Help Desk
IT Asset Management
ITSM
Incident Management
Service Desk
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Solid ticketing system with room to grow" Posted 2025-09-10
Pros: It's easy to configure even without deep technical knowledge. The interface is clear enough for daily use, and it doesn't overwhelm new users. Ticket handling, queues, and user management are pretty intuitive. Also, the pricing is fair compared to other tools we've tested.
Cons: The admin panel could really use some UX improvements. Some options are hidden or unclear at first. Reporting is very basic, and it’s hard to customize anything beyond the defaults. Mobile experience also needs work – it feels clunky on smaller screens.
Overall: We’ve been using Mint Service Desk for a few months now. It gets the job done and keeps our support team organized. Setup was faster than expected, and we didn’t need a huge manual to get started. It's not the prettiest interface out there, but it works fine. A few bugs popped up here and there, but the support team usually responds pretty quickly.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Good hands-on learning tool for students" Posted 2025-08-08
Pros: Realistic simulation of how service desks operate. Helped me understand IT processes in a practical way.
Cons: Some advanced features were locked out in our version, but as students, we still learned a lot from the basics.
Overall: Mint was part of our coursework this semester. It showed how ticketing and workflows really work in IT. The interface is simple, and I didn’t feel lost like in some enterprise tools.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great introduction to ITSM tools" Posted 2025-08-08
Pros: Clear UI, easy to follow ticket life cycle. Perfect for beginners who want to learn without feeling overwhelmed.
Cons: Limited features in the test version, and we didn’t explore integrations. But for learning purposes, it worked great.
Overall: We used Mint in class during a university ITSM project. It was easy to understand and gave us a solid idea of how real help desk tools function in companies.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Structured, reliable, and easy to scale" Posted 2025-08-08
Pros: Good system logic, solid performance. Handles large volumes of tickets without lag or disorganization.
Cons: Interface lacks polish in some places, but it's a functional trade-off. Not a big concern once you’re used to it.
Overall: We wanted a solution that could be configured precisely for our multi-team setup. Mint made that possible. It's a no-nonsense platform that doesn’t pretend to be trendy, and we appreciate that.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Flexible platform with solid automation options" Posted 2025-08-08
Pros: Powerful customization without requiring a developer. You can build logic flows that match real processes.
Cons: More documentation would help. Sometimes you need to explore features by trial and error before getting results.
Overall: We used Mint to build out a customized support flow for our dev ops. The templates and automation logic gave us what we needed with very little extra work. Highly functional out of the box.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Works as expected — simple, effective, and gets the job done" Posted 2025-08-07
Pros: Very easy to use, quick to set up, clean interface. You don’t need to be an IT expert to understand it. It’s super helpful when you have lots of incoming requests to handle.
Cons: It took us a little time to customize the statuses and ticket assignments to fit how we work, but once it’s set up, it runs smoothly.
Overall: I'm not a very technical person, so I was looking for something simple and clear. Mint Service Desk turned out to be exactly that. We use it to manage requests from employees and clients without chaos. Everything lands in one place, and everyone knows what to do and when. It’s been a part of our daily work for several months now and really makes office life easier.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Reliable ITSM platform with great value for the price" Posted 2025-08-01
Pros: Stable system with a clear structure, simple to scale, and cost-effective. Great documentation and support.
Cons: User permissions could be a bit more granular. We had to create some workarounds for specific roles
Overall: Mint has been our go-to platform for internal support and asset tracking for more than two years. It’s efficient and easy to maintain.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Flexible and lightweight system for growing tech teams" Edited 2025-08-04
Pros: Simple installation, easy API access, self-hosting is a major plus. Great for small but technically capable teams
Cons: Missing some polish around reporting and dashboards. We'd like more data visualization options built in
Overall: Mint helps us handle support and system-related issues internally. We appreciate its flexibility — we could deploy it quickly and fine-tune it over time to match our workflow
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Helpful for day-to-day task tracking across teams" Edited 2025-08-07
Pros: Simple, clear, and keeps all ticket-related communication in one place. Great for inter-team collaboration.
Cons: Some forms needed customization to match our workflow — doable, but admin rights required.
Overall: We use Mint to coordinate tasks and handle issues that come up in operations and logistics. Keeps our work organized.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"A solid tool for keeping customer inquiries under control" Posted 2025-08-01
Pros: Helps categorize and follow up on issues easily. Intuitive even for people without technical backgrounds.
Cons: Some advanced settings (like notification rules) took a bit of trial and error to get right.
Overall: We use Mint daily to manage support requests from our B2B clients. It's simple and does what we need without being overloaded.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Lightweight, powerful, and works well in agile environments." Posted 2025-08-01
Pros: Easy to deploy, good REST API, works smoothly in containerized environments. Great for in-house tech teams.
Cons: UI could be more modern in some admin areas, especially when managing lots of rules or users.
Overall: We integrated Mint into our DevOps workflow for ticket tracking and infrastructure support. The API and Docker-based deployment are big advantages for us.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"One of the best" Posted 2025-07-28
Pros: - flexibility
- custom approach
- I was able to cover almost all company processes under one umbrellaCons: For some the beginning with Mint might seem challenging mostly because of tons of features that you need to understand correctly.
Overall: Reasonable budget. Great support. If you need a service desk platform that runs on-premises - Mint is your choice.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Best for on premises implementations." Posted 2025-05-02
Pros: - easy on boarding
- very powerful and flexible
- available on premise (that was a must!)
- contract and sla management (very flexible!)Cons: Nothing. Everything works well. Even if we have some issues with our infrastructure support team from Mint is very responsive.
Overall: Mint Service Desk is a great ITSM platform for teams that want a good solution for a budget that won't ruin your company.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Powerful platform." Posted 2021-03-10
Pros: - flexibility
- extremely fast
- scalable for large installations
- plenty of functions
- ITIL V4 compliantCons: - some translations are missing
- need to get admin training in order to set things rightOverall: For our organization solution is perfect but we've had some strict requirements that had to be met. I'm satisfied with the level of support we are getting from MintSD and strongly recommend it to any company that needs more complex solution.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Looking good" Posted 2020-04-27
Pros: - Chat communication
- Activities - can track any ticket easily
- Docker ready
- Very flexible
- On premise: our organization requires to host it's software in house.Cons: - You need to know what you actually want. Configuration is quite tricky for a beginner.
Overall: Once running it's very reliable and easy to use for agents and customers. Great support from the vendor.
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