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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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216 Products for "customer" with 2 filters applied:

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  • 1
    Zapiet

    Zapiet

    Zapiet

    .... It works for any distance and any number of locations. Calculate the right prices for deliveries based on zip code. This fully-featured and customizable app automatically fetches rates for your customers at checkout. It works for deliveries to one zip code or thousands.
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  • 2
    DeliveryMatch

    DeliveryMatch

    DeliveryMatch

    The Order-, Transport-, and Shipping Management Software (OTSMS) that takes control across your complete logistic chain. Our transport software provides your company with the best order, transport & shipping management solution available. Some characteristics: • Reliable delivery options directly in your webshop checkout • Multiple warehouses, but still one delivery for your customer • No stock, but still reliable delivery options • Many carriers and systems are interconnected
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  • 3
    Stord

    Stord

    Stord

    Omnichannel warehousing and fulfillment designed to unlock your competitive advantage. Flexible, fast, and fully connected, you’re covered no matter what you sell, where you ship, or how fast you grow. While other providers force your business into their inflexible fulfillment networks, Stord builds a custom plan based on your needs to increase speed, lower costs, and improve customer experiences, making fulfillment your competitive advantage. Whether you need on-demand forward stocking...
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  • 4
    FarEye

    FarEye

    FarEye

    FarEye is a predictive logistics SaaS platform that is making deliveries efficient for industries across Retail, Manufacturing and Transport and Logistics. FarEye’s intelligent logistics platform enables enterprises to orchestrate, track, and optimize their logistics operations. It empowers enterprises to gain real time visibility, excel in the last mile and deliver customer delight. With 17 Gartner mentions, DHL, Walmart, Amway, Dominos, Hilti and 150 plus customers have laid trust in Far...
    2 Ratings
    Starting Price: $20.00/month/user
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  • 5
    Alpega TMS

    Alpega TMS

    Alpega TMS

    Reduce your overall freight spend with a global, modular, cloud-based transportation management solution (TMS). Enable collaboration across the end-to-end process of transporting goods by connecting shippers with their carriers, suppliers and customers. The Alpega TMS platform contains a suite of flexible, modular solutions that enable shippers to Source, Plan, Optimize, Execute, Settle and Analyze their transportation. Alpega's cloud-based solutions are offered on a transactional...
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  • 6
    BizAutomation

    BizAutomation

    BizAutomation

    BizAutomation automates your ENTIRE business without any of the "Good, Better, Best", "Sell by the App", or "Teaser Pricing" shinanigans so prevelant with Big Tech software these days. We're a transparent U.S. based family owned software company with old fashioned values that gets directly involved in our customer's success... Meaning we're a "customer" not "consultant partner" first advocate. If you like where this is going, take a look at our cloud business suite, the most...
    3 Ratings
    Starting Price: $79.95/month/user
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  • 7
    Descartes Pacejet

    Descartes Pacejet

    Descartes Systems Group

    Descartes Pacejet is a multi-carrier shipping software solution fully integrated with enterprise resource planning (ERP) systems to optimize shipping costs, efficiency, and service. It manages LTL freight, parcel, and wholesale shipments by providing rate shopping, packing, and shipping tools in a single platform. The software uses predictive packing algorithms to reduce surprise shipping fees and features scan-pack workflows that ensure 99% error-free shipment accuracy. Automated label...
    1 Rating
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  • 8
    Fresa XPress

    Fresa XPress

    Fresa Technologies

    ... freight, air freight, land freight. Fresa XPress facilitate Documentation team in preparing the shipping and financial documents such as cargo and freight manifest, Draft B/L, Final Original B/L, or express release, Customer and Agent Invoices, and Credit notes and Generate Job profit statement based on provisional entries. The various activities of the export and import are captured for Key performance indication and audit of the job for MIS closure activities.
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    41 Ratings
    Starting Price: $40.00/month/user
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  • 9
    ShippyPro

    ShippyPro

    Italian Valley

    With ShippyPro, your team can fulfill orders faster and offer the delivery experience your clients expect when shopping from your store. Your orders are automatically imported from your Sales Channels with shipping details. ShippyPro’s get rate technology compares your negotiated tariffs and chooses the most convenient option for you. Generate shipping labels for multiple orders in different formats (A4, A6, PDF and ZPL), manifests and picking lists. As easy as that. Automate the Carrier...
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  • 10
    Descartes Sellercloud

    Descartes Sellercloud

    Descartes Systems Group

    .... Sellercloud caters to a wide range of ecommerce operations with customizable solutions for wholesalers, retailers, 3PLs, and FBA sellers. Numerous customers praise Sellercloud for its ability to streamline workflows, eliminate inventory discrepancies, and drive significant revenue growth. Backed by a dedicated product expert team, Sellercloud ensures smooth implementation and continuous support.
    1 Rating
    Starting Price: $1000/mo
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  • 11
    Logiwa IO
    ... fulfillment processes. Our commitment to AI-driven technology, combined with a focus on customer-centricity, equips businesses to adeptly navigate and excel in rapidly changing market landscapes. Discover the future of smart fulfillment and how you can fulfill brilliantly with Logiwa IO.
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  • 12
    SyncroTESS
    Agile Optimization Software manages intricate logistics procedures smoothly and efficiently delivering value to organizations. INFORM’s SYNCROTESS optimizes logistics processes in real-time using algorithms to facilitate or automate planning and dispatch decisions. With SYNCROTESS, organizations can create a fully automated and transparent supply chain. Customers have used SYNCROTESS for over 25 years in various industries: automotive, chemical, steel production, machinery manufacturing...
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  • 13
    Kyozou

    Kyozou

    Kyozou

    Kyozou keeps you organized by giving you access to a rich multiple marketplace inventory software on a single platform. Update and import your inventory with a feed file or directly from the Kyozou User Interface with a barcode scanner. Our industry-leading eCommerce inventory management and warehouse management system feature instantly updates stock quantities in all your online sales channels, avoiding overselling and ensuring your customer has a seamless buying experience. Kyozou...
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  • 14
    Quick Pallet Maker
    Quick Pallet Maker is an easy-to-learn pallet loading and package design software application that allows the user to calculate optimal secondary package dimensions and pallet arrangements, thus reducing shipping costs. Quick Pallet Maker calculates optimal pallet loads from external carton dimensions, independently of the box’s contents. Pallet arrangements can be regular, optimized, display and custom. The Aussie Pack & Ship line extension includes special Australian pallet arrangements...
    Starting Price: $379 one-time payment
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  • 15
    Parcelhub

    Parcelhub

    Parcelhub

    ... more than 8 million parcels annually on behalf of hundreds of retailers, brands and wholesalers. The net result of this is ‘pooled volume’ discounted rates from our mainstream carrier partners. Parcelhub uniquely provides its customers with free bespoke delivery management software that enables users to print labels prior to shipping parcels through its carrier partner network.
    Starting Price: $0.01/one-time
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  • 16
    DispatchMAX

    DispatchMAX

    First BIT Canada

    .../ACI, IFTA, PC-Miler, Web Quotes, Web Tracking. Offer your customers self-service features that will be working for you 24/7. Discover and explore your data with multiple dashboards and deliver answers when you need them with flexible ad hoc reporting module. Empower your business with seamless mobile compatibility and take your operations with you everywhere you go.
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  • 17
    Zenventory

    Zenventory

    Zenventory

    ... and is backed by our team of readily available customer support technicians - technical support is included with all subscriptions.
    Starting Price: $139 per month
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  • 18
    ExportDoc Worldwide

    ExportDoc Worldwide

    Export Data Management Services

    ExportDoc Worldwide export documentation software is packed with features making your international trade documentation quick and easy. Since 1992, ExportDoc has been the choice of thousands of companies, providing the tools to create and distribute high-quality shipping, customs, and export documents with just a few mouse clicks. We are pleased to announce that an update to address the migration from NAFTA to USMCA is available for download. For those unable to use the online download process...
    Starting Price: $1,000 one-time payment
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  • 19
    Endicia

    Endicia

    DYMO Endicia

    ... the package shipping process for our customers. Keep your warehouse humming along, and avoid human error, by automating repetitive and mundane tasks with easy to set up shipping rules. We make it easy to integrate USPS services into any warehouse operation, saving you both time and money. Schedule free end-of-day pickups and get more orders out per day.
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  • 20
    OCTO Data Capture

    OCTO Data Capture

    Mettler Toledo

    Data Management Software is a tool that stores, manages and utilizes data. The basic function of OCTO is to take information from different devices, dimensioner, scale and barcode reader, merge it, and send the data to the host. Data captured can then be turned into tools for improving efficiency, profitability and customer service. Alibi Memory Software ensures that data captured is correct and legal for trade. The software captures legally relevant measurement results and stores...
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  • 21
    ShippersEdge TMS

    ShippersEdge TMS

    ShippersEdge

    Provides the features, visibility and control most companies need. It allows you to work across departments and with suppliers, customers and carriers to manage your Outbound, Inbound & Drop Shipping. Modes include Truckload, LTL, Parcel and International. A truly complete solution for your company. ShippersEdge Enterprise Lite is the is the best choice if you have multiple departments, multiple locations, or need more than basic rating, routing and tracking. It has the features...
    Starting Price: $129.99 per month
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  • 22
    Silver Bullet Logistics Software

    Silver Bullet Logistics Software

    Silver Bullet Technologies

    Silver Bullet Technologies offers logistics software for high volume, enterprise logistics service providers. Clients can integrate any of our modules including 3PL warehouse, yard, trucking, project forwarding, transload, import and export. License 1 module today, expand tomorrow. Modules integrate seamlessly on 1 database with any Tier 1 ERP. Modules are highly customizable, intuitive, and offer deep functionality supported by excellent customer service.
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  • 23
    Global ECS for SAP

    Global ECS for SAP

    ProcessWeaver

    ... S/4HANA is the next-generation business suite, built for the SAP HANA platform, with on-premise and cloud deployment options. It is designed to act as the digital core, helping customers drive digital transformation across their entire organizations, taking advantage of the award-winning, role-based user experience of SAP Fiori®. ProcessWeaver is a global leader in providing a comprehensive portfolio of native SAP shipping solutions integrated with SAP software for businesses worldwide.
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  • 24
    Danaos Enterprise System
    We are committed to remain at the forefront of business and technological developments in the maritime industry, continuously developing and introducing new software applications. We strive to undertake all business initiatives that fully satisfy the operational business requirements of our customers. Danaos offers the most complete A-to-Z maritime software and services. Danaos Maritime Software Solutions automate all the daily functions of any shipping company, leading to tangible benefits...
    Starting Price: $20000.00/one-time
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  • 25
    TruckMaster EnVision

    TruckMaster EnVision

    TruckMaster Logistics Systems

    .... Lite offers essential dispatch, billing, and compliance tools, plus customer and carrier portals and a driver app for real-time updates—all backed by TruckMaster’s 30+ years of industry expertise. Start your FREE trial today!
    3 Ratings
    Starting Price: $199 per month
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  • 26
    Symphony Logistics Suite

    Symphony Logistics Suite

    Boon Software Consulting

    Symphony Logistics Suite™ optimizes your company’s end-to-end logistics and supply chain management with a comprehensive suite of logistics technology solutions. Transition into modern and digital warehousing operations from onsite workforce productivity and workplace improvement, streamlining of business operations, data-driven decision making to cost-cutting, time-saving solutions. Symphony is the trusted, proven and scalable logistics technology that improves customer satisfaction levels...
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  • 27
    UFOS

    UFOS

    UFOS

    ... exports to ACCPAC, Business Vision, QuickBooks, Simply Accounting, Navision, and NewViews, Prolan, and other accounting systems to simplify your financial management. Automated marketing & sales management assisstant. Your hot leads never get a chance to cool off. Customer Relationship Management, Links to UFOS, Increase Sales, Tasks and Events Schedules, Reminders, Visual Sales Analysis.
    Starting Price: $15000 one-time payment
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  • 28
    Savant Shipping Manifest
    Savant Shipping Manifest utilizes the same user interface and foundation as Savant’s Warehouse Management System and can function as either a standalone system or a part of the WMS capitalizing on its powerful system architecture. This unique platform provides our partners and customers an unprecedented single yet integrated solution for the mid-market. Savant’s Rest API tools enable you to exchange information seamlessly with your other key business applications. Critical to your daily...
    Starting Price: $10000 one-time payment
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  • 29
    Freightistics

    Freightistics

    Freightistics

    ... you up and running in no time. Check the features below to identify which product suits your needs. Whether its Freightistics (full system), ConsignBook (online bookings) or Translabel (on-site implant end-of-day system). Freightistics is an online courier system for cost-effective management of courier & transport businesses. From point of order entry to invoicing your customer, with all that is managed between. See below for the list of key features of our Pro version.
    Starting Price: $750 per month
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  • 30
    BluJay TMS

    BluJay TMS

    BluJay Solutions

    Transportation Management for Shippers. BluJay’s Transportation Management is the leading platform for shippers managing their own freight across all modes of transportation around the globe. Our TMS is one of the industry’s first single instance multi-tenant, cloud-based platforms. Launched in 1999, this head start has allowed us to give our customers a competitive advantage with enhanced functionality, deployment models, and a comprehensive, pre-integrated network of supply chain partners. We...
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