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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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216 Products for "customer" with 2 filters applied:

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  • 1
    Descartes Aljex

    Descartes Aljex

    Descartes Systems Group

    Our TMS was built for freight brokers, by freight brokers. It’s more robust than anything in the industry. Aljex TMS is color coded, user friendly, with a tool bar that keeps you organized. Filter options to define exactly what you need to see and search all loads by customer. Use Aljex home page designer and create custom pages for specific customers and export their reports. We provide tools for accurate invoicing, accounts payable and receivables. Quickly see credit limits, thresholds...
    Starting Price: $290 per month
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  • 2
    Forward Office

    Forward Office

    Forward Solutions

    We understand technology is a big investment and it has to work hard. So, over the past 30 years we have created a range of options designed specifically to meet customer needs. Forward Office is a feature-rich and hugely flexible freight management software solution (FMS). We have invested over 200,000 man hours in its continuous evolution and we confidently believe that it can manage the vast majority of customer scenarios. If you require software to support air freight, sea freight, road...
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  • 3
    12Return

    12Return

    12Return

    12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce. Prepared for global returns In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business. No one-size-fits-all You have personal access to your...
    Starting Price: € 495 per month
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  • 4
    Starshipit

    Starshipit

    Starshipit

    Save time and automate your entire shipping process while delivering better customer experiences. Starshipit has everything you need to manage your online orders and shipping from one helpful dashboard. Shipping automation saves retailers time, money and most importantly, stress. Get started with automating your shipping labels today and effortlessly connect with over 60 + eCommerce platforms, global carriers, IMS, WMS, accounting platforms, and more, including Shopify, Woo
    Starting Price: $40 per month
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  • 5
    Live Courier

    Live Courier

    Live Solutions

    Live Courier is integrated with major couriers. For any other courier company, we can integrate easily on your request. Let your clients track their packages in real time. Scan labels, update shipment status, send an automated notifications to your clients. With "Live Courier" tracking module, you and your customers can track shipments in real time. From pickup to delivery point, all data is updated in real time. The moment your driver pickups the package(s) and scans the air waybill(s) your...
    Starting Price: $200.00/month
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  • 6
    InterShipper

    InterShipper

    InterShipper

    ... customers' buying experience, while providing full compliance to established corporate guidelines and policies. Whatever the transportation or shipping need, we're committed to your success, so give us a call today - experience the difference InterShipper can make in your customer service ratings! We want to help YOU grow YOUR business! How much is shopping cart abandonment costing you? How much could you save in non-production shipping costs with more effective control?
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  • 7
    Magaya Digital Freight Platform
    To accelerate your growth, you need to accelerate your operations. Run your business faster with a flexible, connected, and completely customizable logistics platform perfectly suited to your unique needs. The Magaya Digital Freight Portal gets you quickly established as a digital freight forwarder with a branded and customized web portal that will set your business apart from the competition. Deliver the transparency, control, and ease of use that your modern customers expect across schedules...
    Starting Price: $150 per user per month
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  • 8
    Ramco Logistics Software
    Operate, Optimize and Automate end to end operations of Third-Party Logistics to reduce operational costs, improve visibility, elevate customer experience, and achieve on-time delivery of goods. Complete eCommerce readiness with capabilities spanning Rider Management, Cash on Delivery, Liability Management, Returns Management, Franchise Management, and Document Tracker. Deliver immense cost advantage to your customers and improve user experience with a Digital platform that encompasses CRM...
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  • 9
    Waybill Tracking

    Waybill Tracking

    Automated Record Keeping

    Waybill Tracking for Windows simplifies the day-to-day procedures that Freight Forwarders, Couriers, and Truckers deal with. This easy-to-use package has been in use since 1986 by freight companies large and small. With the optional Client Server Back-end, we can easily handle 1 to 100 users. For years many of customers have been using our rock solid desktop application. Our systems handles everything from forms to EDI, to online customer portal information. Our shipping tools and customer...
    Starting Price: $50.00/month/user
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  • 10
    Sellbrite

    Sellbrite

    GoDaddy

    .... Sellbrite helps you reach new customers no matter where they shop – create and manage listings, control inventory, and fulfill orders all from a single, intuitive interface that you’ll love using. You can be up and running on Sellbrite today! Easily list your inventory on multiple channels to reach more customers. Reach new customers no matter where they shop by listing your inventory, in bulk, on popular marketplaces and on your branded web store using simple templates that save time.
    Starting Price: $19 per month
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  • 11
    Global Wizard
    Sometimes, the process is complex by necessity. Global Wizard can make this complexity easier for your team to implement. After decades of implementing software and process solutions for our customers, we've got some mighty arrows in our quiver. Use our flexibility and existing solutions to quickly craft a customized solution for your operations at a fraction of the cost. For the smaller or less complex exporter, we've decomposed our large suite of applications into a simple, price point...
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  • 12
    Isendu

    Isendu

    Isendu

    Selling online is find new ones horizons We believe in an agile world, made up of transparent connections and harmonic processes. A world where business must be supported by simple tools. We are here to improve your life, simplify your logistics and online sales management. Thanks to us you can focus on the growth of your company and you will always have satisfied customers. We believe in stories of commitment and growth. Like yours. Do you want to find out how we can accelerate the shipments...
    Starting Price: €49 per month
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  • 13
    OTO

    OTO

    OTO Global

    Your ultimate shipping gateway is here. Ship your online orders directly from your Brick & mortar stores and warehouses. With the best delivery companies As fast as 2 hours! No setup cost. No integration cost. Pay for successful deliveries only. We enable our retailers to fulfill and deliver their e-commerce orders from the nearest available physical store/warehouse to the customer. Our Solution connects you with trusted, fully-integrated delivery companies to deliver your packages in less than...
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  • 14
    Logistyx TME

    Logistyx TME

    Logistyx Technologies

    Logistyx TME is a SaaS-based multi-carrier solution for global parcel shipping that guarantees carrier compliance, streamlines transportation booking, monitors parcel delivery movements, and identifies ongoing opportunities to increase profits per shipment. With 550+ global carrier integrations and long-standing partnerships with enterprise solution providers such as Blue Yonder, Manhattan, Oracle, and more, Logistyx TME customers consistently achieve on-time delivery at the optimal cost...
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  • 15
    WeSupply Labs

    WeSupply Labs

    WeSupply Labs

    WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users. Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing...
    1 Rating
    Starting Price: $0.03/shipment
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  • 16
    ARTA

    ARTA

    ARTA

    By automating logistics and fulfillment—a nuanced and complex endeavor for high-value goods and collectibles—our API removes the barrier for sellers to launch or scale ecommerce initiatives. With decades of experience in logistics, technology, ecommerce and luxury goods, our team is focused on building best-in-class products and providing superior customer service. Our technical team supports all customers to ensure a seamless integration experience and successful launch. From instant pricing...
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  • 17
    Delhivery

    Delhivery

    Delhivery

    Delhivery’s aim is to build the operating system for commerce in India. We provide parcel transportation, warehousing, freight, reverse logistics, cross-border and technology services to over 15000 customers including all of India’s largest e-commerce companies and leading enterprises. Our supply chain platform and logistics operations bring flexibility, breadth, efficiency and innovation to our customers’ supply chain and logistics operations. Our operations, infrastructure and technology...
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  • 18
    Nuvocargo

    Nuvocargo

    Nuvocargo

    Door-to-door shipments between Mexico, USA, and Canada, fast and simple. Reliable carriers, competitive prices, and dedicated bilingual experts to give you back time and energy. We're a licensed US customs broker and work with a network of trusted customs partners in Mexico. Work with us to be fully compliant with the fast-changing customs regulations. Protect your valuable cargo. We provide you with the most comprehensive cargo insurance for Canada/US/Mexico cross-border freight on a per load...
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  • 19
    Shyplite

    Shyplite

    Shyplite

    Employ a powerful courier network and expand your reach globally with instant access to pre-negotiated rates & services, all with just one account. Either leverage on our AI-enabled Smart Shipping Solution or set custom automation rules for your preferred carriers. Ship with confidence every single time. Pay only for what you ship, not a penny more. Shyplite functions as your growth partner and not a liability. The journey of your package from the warehouse to your customer's doorstep...
    Starting Price: $0.26 per 500 gms
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  • 20
    ShipScience

    ShipScience

    ShipScience

    We help eCommerce businesses use data to get products to customers faster, cheaper, and with more visibility than ever before, with guaranteed savings. Don’t waste time wrangling with UPS & FedEx. ShipScience manages it all and guarantees results. Get automatically refunded for every late package. Any package that arrives late is entitled to a refund, for both UPS & FedEx shipments. Carriers don’t notify you when packages are eligible for refunds, and you only have a couple of weeks to claim...
    Starting Price: $1,565 per month
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  • 21
    Canpar Express

    Canpar Express

    Canpar Express

    Canpar Express is focused on shipping solutions designed to meet the changing needs of our customers. Canpar's suite of services allows you the flexibility to balance speed and cost for your everyday shipping needs. Integrating our full-service selection of API tools into your website or application has never been easier. Seamless and simple, give your customers the choice to access one of the largest delivery networks in Canada. Integrating our full-service selection of API tools into your...
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  • 22
    ShipNetwork

    ShipNetwork

    ShipNetwork

    Where scalable ecommerce fulfillment meets optimized shipping solutions. Elevate your shipping and order fulfillment with ShipNetwork, where exceptional service meets great rates, powered by a nationwide fulfillment center network. You've got customers across the country. We’ve got fulfillment centers across the map. Don’t overspend on expedited shipping, reach 98% of the U.S. within two days via ground shipping with our nationwide network. Take advantage of our established relationships...
    Starting Price: $4.34 per order
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  • 23
    Kentro

    Kentro

    Kentro.io

    Kentro redefines ERP for the E-Commerce era, offering a cloud-based, multi-channel solution at a fraction of the cost and complexity of traditional systems like NetSuite or SAP. It's user-friendly, efficient, and packed with essential features: real-time inventory management, order fulfillment, built-in B2B stores, comprehensive supply-chain management, and automated accounting. Plus, seamless integration with 100+ tools and 5000+ zaps ensures that Kentro effortlessly connects and automates...
    Starting Price: $225/month
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  • 24
    Route4Me

    Route4Me

    Route4Me

    Routing chaos finally solved. Extremely easy-to-use. Route4Me automatically plans routes for your business and dispatches them to a mobile app with built-in navigation. Perfect for field service, field sales, field marketing, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 35,000 customers. Type, copy-and-paste, or upload your customer list...
    Starting Price: $9.99 per month
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  • 25
    Circle.us

    Circle.us

    Interlink Information Technology

    Focus on selling rather than processing with Circle.us. A top solution to ecommerce shipping and fulfillment, Circle.us supports all major shipping carriers and services in one single account. It also offers discounted shipping rates for business shippers, tools for high volume shippers, automation rules, tracking and notifications, and more.
    Starting Price: $0.01
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  • 26
    UROUTE

    UROUTE

    UROUTE

    WHERE LOGISTICS LIVES It is time to bring capacity providers, vendors and customers into a single integrated platform, not just to share information, but to interact, in the now. -Save money by reducing logistics expenses -Scalability, built and designed for complex growth -Stability, 10+ years of operation, 10+ years of profitability
    Starting Price: $350.00/month
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  • 27
    Azyra

    Azyra

    Azyra

    The Azyra cloud service offers a suite of integrated modules for freight, transport and logistics. It meets the needs of the largest multinationals while delivering the ease of use demanded by smaller businesses. Modules include Freight, Transport, Customs, WMS, CRM and Financials.
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  • 28
    ZEALIT

    ZEALIT

    Aggrandize Venture

    ZEALIT is an end-to-end Container Shipping and Logistics ERP Software that covers NVOCC Operations, Freight Forwarding, Customs Clearance, Finance, Accounting, Business Intelligence, Depot, Warehouse & Transport Management.
    1 Rating
    Starting Price: $50 per user per month
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  • 29
    eCourierz

    eCourierz

    eCourierz

    eCourierz.com is a multi-carrier shipping solution helping domestic and cross-border ecommerce sellers in India. Our platform enables customers to save time and money by giving them access to a variety of logistics services via our simple yet powerful cloud-based tech engine. A Smart Shipping platform providing flexible Carrier options, easy-to-use dashboard, Automation, Cross Border shipping solutions to streamline your operations and scale up your ecommerce business to the next level.
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  • 30
    Cargoflip

    Cargoflip

    Cargoflip

    Cargoflip is an all-in-one platform to help businesses manage their international trade. Whether you are an e-commerce business importing goods from overseas or looking to export goods abroad, Cargoflip helps you keep track of your communications, orders, and shipping.
    Starting Price: $99 per month
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