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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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93 Products for "customer" with 2 filters applied:

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  • 1
    deskbird

    deskbird

    deskbird

    What is deskbird? deskbird is the workplace management platform that puts employees first. With an intuitive booking system for desk and other resources, powerful analytics, visitor management and easy integrations, it saves costs, optimizes office space, boosts productivity, and fosters team collaboration—all in one easy-to-use app. Why is deskbird different? 📱 All-in-one: one app for desk booking & scheduling, no juggling required. ✅ Ridiculously easy: intuitive, no training...
    296 Ratings
    Starting Price: Free
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  • 2
    Inzite

    Inzite

    Inzite

    Bringing personal interaction to customer engagement. Inzite is the video, phone and scheduling solution for customer communication. Fully integrated and custom solutions with direct messaging, phone & video calling, screen sharing and scheduling. Website integration, custom widgets, CRM integration, realtime availability, calendar sync, custom meeting agendas, report and analytics, and much more.
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  • 3
    Whatspot

    Whatspot

    Ergotep

    A simple online booking tool for businesses. Book a meeting room, company car or parking space. Reservations using QR codes, nine language versions, public reservations and all in one place. Try the FREE DEMO with the product manager and find out how Whatspot can help you. Have a perfect overview of all your own and your company's bookings in the form of a calendar or daily agenda. It is always at hand on your mobile phone, tablet or computer. Whatspot will quickly and easily help you...
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    10 Ratings
    Starting Price: $15 per month
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  • 4
    Pexip Engage
    More than just appointment scheduling software. Pexip Engage (formerly Skedify) helps in making client-facing advisors accessible and available. By offering a frictionless scheduling & video experience to enterprises that don’t sell their products or services online, but instead guide their customers with expert advice at the critical moments in their customer journey. The first optichannel meeting platform for engaging customer conversations. For medium-sized and large enterprises in Banking...
    1 Rating
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  • 5
    ConnectWise ScreenConnect
    ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar...
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    19 Ratings
    Starting Price: $27 per month
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  • 6
    SalesDeck

    SalesDeck

    SalesDeck

    With virtual selling, engaging customers and managing sales teams has never been more challenging. SalesDeck, customer meeting platform, makes it easy to follow sales processes and collaborate with customers during video conference.
    Starting Price: $25/month/user
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  • 7
    Demodesk

    Demodesk

    Demodesk

    Demodesk is the #1 customer meeting platform for sales and success teams. We empower customer-facing reps to become top performers – by guiding them in real-time, automating non-selling tasks and engaging customers on a whole new level. Demodesk automatically loads the perfect playbook into every customer meeting – guiding reps with the right slides or web apps to present, talk tracks and battle cards on the spot. Sales teams can automate non-selling tasks from scheduling, meeting...
    3 Ratings
    Starting Price: $49/month/user
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  • 8
    Azeus Convene

    Azeus Convene

    Azeus Systems Limited

    ..., Convene is a highly flexible product that can be customized to cater to each client’s needs. With SSAE 18- and ISO 27001-certified data centers around the world, Convene ensures that clients' data are protected—alongside multiple internal safeguards and random external penetration tests. Convene can be hosted on-cloud or on-premise, and is available for Windows, Mac OS X, iOS, and Android.
    2 Ratings
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  • 9
    Communique Conferencing

    Communique Conferencing

    Communique Conferencing, Inc.

    Communique (founded 2001) is an all-in-one webinar, virtual event platform & hybrid event platform that helps organizations host amazing events and conferences. Features include; Personal Agenda, AI Matchmaking, Networking, Content Suggestions, Meeting Scheduling, Breakout Rooms, Briefcase, Text & Video Chat, Gamification with Leaderboard, Webinar Sessions, Q&A, polls, surveys, live day broadcast messages, language translation, social media wall, photo booth and more. The below customer...
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    8 Ratings
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  • 10
    Peoplebox

    Peoplebox

    Peoplebox

    It provides a single platform for performance reviews, 360-degree reviews, aligned goals (OKRs), 1:1s, surveys, KPIs, task/project management, strategic meetings and people analytics. Unlike other tools, its integration with Slack/Teams goes beyond notifications and lets you do entire performance reviews, engagement surveys, and OKR check-ins right within Slack/Teams. Another reason that makes it unique is its unmatched customization, intuitiveness and great customer support to help you...
    1 Rating
    Starting Price: $6 per employee per month
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  • 11
    Calendar AI
    Automate appointment scheduling and be always prepared for your next meeting, with the calendar app built for business. Allow leads and customers to book appointments with you automatically according to your availability. Discover social profiles, work experience, and other meaningful information about the meeting attendees. Make every meeting count, and add an agenda, action items, and summary to maximize your results. Be prepared for your next meeting with smart insights about your leads...
    Starting Price: Free
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  • 12
    Rallly

    Rallly

    Rallly

    Set individual start and end times for each option in your poll. Times can be automatically adjusted to each participant's timezone or they can be set to ignore timezones completely. Works great on mobile devices so participants can respond to polls wherever they may be. Participants can comment on your poll and the comments will be visible to everyone.
    Starting Price: Free
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  • 13
    MyRoom

    MyRoom

    HPE MyRoom

    ... their own desktops, grant remote control of their desktops to others in the room, and collect information. Available for MyRoom Premium. Whether your colleagues, clients, partners or students are across the street or across the globe, you'll make a great first impression with HPE MyRoom. Find the best subscription type for your needs. HPE MyRoom has a variety of features to ensure you get what you need for a successful meeting, whether it's with business partners, customers, support customers, etc.
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  • 14
    Telavox

    Telavox

    Telavox

    Collaborate with colleagues. Engage with customers. Any channel. Any device. Anywhere. Telephony, PBX, messaging, meetings, and contact center in one simple platform. Reach out and engage with customers and colleagues. Empower your workforce with the right tools. One app for both customer engagement and collaboration with colleagues. Agents can work remotely without compromising a great customer experience. Get work done with one simple app for calling, messaging and meetings. Avoid...
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  • 15
    TeamViewer

    TeamViewer

    TeamViewer

    TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption...
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    122 Ratings
    Starting Price: $24.90 per month
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  • 16
    Kutamo

    Kutamo

    Kutamo

    Kutamo Studios specializes in Game Engine Tools, Web, Mobile and Bespoke application design, development and deployment. Game Sub-system and Tool development for Unity and Unreal Engine game platforms. Bespoke application development services - business tools, data mining, big data, customer management and analytics. Web and Print-ready graphic design services including site layouts, logos, multimedia, and streaming services. Online Shops and Trading Systems, including payment gateways...
    Starting Price: $8 per month
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  • 17
    canUmeet

    canUmeet

    canUmeet

    ... customer. Let your clients' book events or appointments with you through a customized booking page from any computer or mobile device. Stay ahead of the game and get notified anytime a new meeting is scheduled, re-scheduled or cancelled. Never miss your scheduled appointments, hot-prospect meetings, client-demos or calls again.
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  • 18
    Agenda.NET

    Agenda.NET

    PROVOX Systems

    An unlimited number of users will have the ability to create, edit and manage their items directly in Agenda.NET. The application will provide the users with all necessary features and functions, customer-specific templates and default security settings, so only authorized users will have the ability to edit and see the items/reports. Documents (Backgrounds, Recommendations, and the Agenda Item / Staff Report) will be created in Microsoft Word (or other text editors) by using the existing...
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  • 19
    Sessions

    Sessions

    Sessions

    Sessions is an all-in-one award-winning platform designed to streamline customer-facing sessions, offering immersive and interactive experiences for webinars, workshops, and demos. Sessions is the one-stop solution for all your business needs for webinars, demos, workshops, or training. Moreover, the platform provides a unified workspace for your team, streamlining the process of creating sessions, sharing templates and resources, and accessing recaps and session assets. This not only saves...
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    9 Ratings
    Starting Price: $99 per month
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  • 20
    24sessions

    24sessions

    24sessions

    24sessions offers various ways to create an interaction. Our booking technology allows scheduled meetings, instant click to call journeys and escalation from chat. Meet customers how it suits them best. From a rich video call with screen sharing to a quick voice chat on your site or a full fletched co-browse session. On any device, including mobile, without installations. Thanks to recordings and automated transcriptions your interactions will become more effective and efficient. With our...
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  • 21
    CalendarHero

    CalendarHero

    CalendarHero

    Skip the “when are you free?” dance with a scheduling platform that helps you save time and customize your meeting workflow. Set up is easy — CalendarHero (formerly Zoom.ai) syncs with your Google or Microsoft calendars automatically, so you can book meetings right away. CalendarHero gives you flexible meeting scheduling methods: Share your scheduling link in an email, request a group meeting in Zoom.ai, embed Zoom.ai on your website, create a meeting directory page, or add Calendar...
    Starting Price: $8 per user per month
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  • 22
    Canapii

    Canapii

    Canapii

    Canapii provides unique solutions to manage in-person, hybrid, and virtual events. As the only supplier with genuine 24/7 customer service, our global team lives and breathes events, no matter their location or size. From registration all the way to post-event analytics, Canapii users can streamline their entire event organization and create truly unique event experiences. By being ahead of the innovation curve, we enable our customers to impress their audiences every step of the way...
    6 Ratings
    Starting Price: Free
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  • 23
    imeetify

    imeetify

    imeetify.com

    iMeetify is a powerful scheduling tool designed to streamline the process of arranging meetings and appointments. It offers users the ability to sync their calendars, whether personal or professional, and facilitates easy scheduling by suggesting optimal meeting times based on participants' availability. iMeetify also provides features like automated reminders, integration with popular calendar apps, and the option to customize meeting preferences, making it a versatile tool for managing...
    Starting Price: $3.00 per user per month
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  • 24
    Noota

    Noota

    Noota

    Automatic note-taking and custom meeting reports, real-time coaching & suggest answers to the customer's questions. Keeping your database clean and up-to-date is important when you are not selling. Taking notes and switching between knowledge base and customer is really disturbing. Details matter. Especially in sales where few details can change a loss into a win. Maximize your chance to get a meeting from the first call. Create the best interview guide and get the summary of candidates...
    Starting Price: $10 per month
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  • 25
    MeetingPulse

    MeetingPulse

    inMoment Software

    ... over time. We will analyze your data, create custom reports, and provide recommendations for the improvement of future events. Our experts provide on-site support to ensure a smooth and trouble free event so that you can focus on your own agenda. We've developed custom interactive solutions for national educational and legal organizations, fashion industry trade shows, annual conferences and more.
    Starting Price: $10 per month
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  • 26
    MeetOMatic

    MeetOMatic

    MeetOMatic

    Schedule meetings and appointments for any number of participants in seconds. Simply pick your dates and click Go! Need a more detailed scheduling tool? Check out Meet-O-Matic Pro! There is no quicker way to schedule your meeting (and we'd love to hear from you if you think there is)! Thousands of individuals and organisations use our tool for meeting and appointment scheduling. Find a time that works for everyone with Meet-O-Matic! Meet-O-Matic was originally designed by Marc Eisenstadt and...
    Starting Price: $19.99 per year
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  • 27
    ReadyTalk

    ReadyTalk

    ReadyTalk

    Our communications solutions include audio, video and web conferencing, webinars and webcasts. Get info about our friendly and reliable service by watching and reading ReadyTalk customer stories. In 2017, ReadyTalk became a part of PGi, the world’s largest dedicated provider of collaboration software and services. PGi began in 1991 with a simple goal: to help people and businesses connect and collaborate. Throughout their 25-year history, PGi has met the evolving challenges of collaboration...
    Starting Price: $24.00/month/user
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  • 28
    Gruveo

    Gruveo

    Gruveo

    Eliminate roadblocks and allow customers to meet you face-to-face, with just one click from your video call link. That a client has to install a new application just to make a video call is not a very smart idea. That's why Gruveo works directly in the caller's browser, without the need to install annoying plugins or apps. And since you don't need an account to make a call either, we've removed the barriers for customers to contact you. Connect face-to-face with a sales leader. Collaborate...
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  • 29
    Sprintlio

    Sprintlio

    Sprintlio

    Powering sprint retrospectives for thousands of teams. Sprintlio elevates discussion and automates accountability (Slack / JIRA integrations, recaps, team health, analytics, and more) to empower growth. Custom meeting formats, titles, owners, links, code, descriptions, lists, attachments, and more. Manage the discussion by grouping topics, sorting by votes or dates, or dragging and dropping to reorder cards. Dot voting, upvotes, timers, anonymity, topic suggestions, comments, and more. Get...
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  • 30
    join.me
    It's now easier than ever to personalize your join.me experience. Customize your meeting link to whatever you want. Brand it to your company, to the meeting subject, or even to match your personality. Setting up your personal link means that folks joining your meeting get familiar with you and your brand before they have even entered the meeting. Your personal background works in tandem with your personal URL. They both make your account and your meeting room uniquely yours. Give your meeting...
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    21 Ratings
    Starting Price: $10.00/month/user
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