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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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43 Products for "customer" with 2 filters applied:

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  • 1
    Mentionlytics

    Mentionlytics

    Mentionlytics

    .... Exceptional customer support is available via call, live chat, and email. Custom white-label reports make it ideal for presenting data to clients. In summary, Mentionlytics is a robust, user-friendly solution for enhancing your brand's digital presence.
    Starting Price: $69.00/month
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  • 2
    CustomScoop
    We’ve got the news & social coverage you need. Stay informed with a 24/7 dashboard and email alerts. PR and marketing pros need easy access to fast, accurate information. CustomScoop delivers timely coverage of online, Twitter and print content. Brand damage can happen in the blink of an eye in today’s round-the-clock media environment. CustomScoop helps you stay on top of what is being said as it happens. Knowing what works and what doesn’t helps guide smarter investments. Once you prove ROI...
    Starting Price: $299.00/month
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  • 3
    EzyInsights

    EzyInsights

    EzyInsights

    Discover how well your newswires perform in real-time. Make strategic decisions with historical reports. Detect plagiarism and start sales conversations with non-customers. Know which images your customers are using and how popular their articles are. Identify photos used by non-customers. Sort by individual photographers in your team. Being first to pick up on emerging stories has never been more important. The Ezyinsights Realtime platform monitors millions of stories daily, filtering what...
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  • 4
    RepWarn

    RepWarn

    Repwarn Reputation Software

    Take control of your reputation with one easy tool. Track what people say about your business online and stop losing customers. Bad reviews spread like a virus, sending your prospects in search of your competitors. Often, you don't know the damage until it's too late. When you do know what people are saying, you have the opportunity to respond professionally before it blows up. Turning unsatisfied customers into instant volunteer marketers. RepWarn monitors what customers say online...
    Starting Price: $97 per month
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  • 5
    SemanticForce

    SemanticForce

    SemanticForce

    SemanticForce is the unified media / e-commerce intelligence and engagement platform. We create a positive impact through the power of deep listening. Traditional media listening platforms provide limited data types. SemanticForce end-to-end media intelligence platform gives you visibility and intelligence on your data, everywhere. From online news to forums, from influencers to domains, from ads to pricing our listening ecosystem provides a new level of intelligence and protection....
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  • 6
    Mediatree

    Mediatree

    Mediatree

    Optimize your media monitoring thanks to our comprehensive tool that adapts to your different needs for media, strategic, competitive or advertising monitoring. Measure the impact of your communication actions, monitor your notoriety and manage crises. A number of mentions, channels, date and time of broadcast, chronological evolution of your keywords, transcription of the extract... Transform your data into customized reports based on your objectives to measure and maximize your TV & Radio...
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  • 7
    Truescope

    Truescope

    Truescope

    Make better-informed communications decisions with Truescope. Harnessing millions of media posts every day to deliver you real-time information that influences your business strategy. Monitor and access the information that is important to you, from social, online and mainstream media. Receive instant insights via Industry or customized dashboards, track influencers, and their effectiveness, to review and act on your reputation management, competitive intelligence and crisis communications...
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  • 8
    AIBrandIntel

    AIBrandIntel

    AIBrandIntel

    Effortlessly keep track of social media and news mentions in more than 100 languages and provide responses in the customer's preferred language with the help of AI technology. Simply enter your brand name in the search bar to access feedback from a global audience, allowing you to gather valuable insights and responses from people around the world, in all languages. Twitter, Facebook, Reddit, Flickr, Instagram, Youtube among some of the supported social channels. Empower every user to feel...
    Starting Price: $10.99 per month
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  • 9
    Brandwatch

    Brandwatch

    Brandwatch

    Brandwatch is a leading Consumer Intelligence and Social Media Management solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics. Within its Social Media Management solution, Brandwatch...
    3 Ratings
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  • 10
    Notified Executive Media Briefs
    Let our team build custom alerts and detailed reports tailored to your specifications and KPIs. Using human curation and research powered by artificial intelligence, our team expertly blends quantitative data with qualitative analysis to deliver complete coverage of your brand across all global media sources. With Executive Media Briefs, our team of seasoned researchers curate the most important news affecting your business. Get the information you need delivered in fully customized...
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  • 11
    Brand24

    Brand24

    Brand24

    Brand24 is a media monitoring tool to identify and analyze online conversations about your brands, products, and competitors. Brand24 empowers its users to monitor their online reputation, prevent PR crises, track the results of their social media campaigns, boost their brand awareness, improve customers’ experience and find influencers. This tool collects all publicly available mentions in real-time and covers various sources, including social media platforms, podcasts, newsletters, news...
    Starting Price: $39.00/month
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  • 12
    Awario

    Awario

    Awario

    ... discussions, join them in real time, and spread the word about your product, service, or content across social and the Web to reach new audiences and trigger word-of-mouth marketing. Social media is full of invaluable market information and consumer intelligence - but it's also full of noise. Sieve out meaningful customer insights with Awario to understand your audience better and marketing campaigns.
    3 Ratings
    Starting Price: $39.00 per month
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  • 13
    BlogBing Mentions
    Engage with your potential clients using BlogBing Mentions. We will notify you right away when someone mentions your keywords. We make it easier for you to convert potential clients to actual customers. With BlogBing Mentions, you get alerts whenever someone talks about your keyword in any platform. We keep an eye on your keyword 24*7 with individual crawlers. You get to keep an eye on every mention in all the platforms. Understand your mentions with our simplified interface. Also you can...
    Starting Price: $20.83 per month
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  • 14
    Synoptos

    Synoptos

    IgniteTech

    Understand what’s transpiring in the media, identify pathways to influence key stakeholders and improve operational decision-making. Synoptos is a media intelligence solution providing news and social insights to help clients understand what’s transpiring in the media, identify pathways to influence key stakeholders and improve operational decision-making. Applications include executive daily news briefs and news & market insight digests for customers. Synoptos’ advanced influencer mapping...
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  • 15
    CyberAlert

    CyberAlert

    CyberAlert

    CyberAlert® services include: news monitoring, press clipping, TV broadcast news monitoring, and monitoring of consumer generated media (consumer discussion / word-of-mouth tracking). All media monitoring and press tracking services are customized to meet your specific needs. Automated worldwide news and press monitoring of 55,000+ online news sources in 250+ languages with next morning delivery via e-mail. Local, national or worldwide news monitoring with the added feature of Same Story...
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  • 16
    Brand Analytics

    Brand Analytics

    Brand Analytics

    Brand monitoring and analysis in social and mass media. Brand Analytics will help handle the business tasks of your company’s key divisions. Control reputational risks and improve PR effectiveness. Create sought-after products, and develop your communication strategy. Improve customer-service quality, and strengthen customer loyalty. Brand Analytics ensures collecting the data of best integrity, from all sources. Social networking sites: VK.com, OK.ru, Instagram, Facebook, YouTube, Tik...
    Starting Price: $339.75 per month
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  • 17
    Giga Alert

    Giga Alert

    Giga Alert

    Giga Alert is the web’s leading solution for monitoring your reputation, competitors, customers, etc. The Internet is essential for business. Every day, people all around the world talk about you, discuss your industry, compete with you and create opportunities that directly affect your interests. You simply cannot afford to let it all pass you by. Giga Alert tracks the entire web for your personalized topics and sends new results by daily email. Giga Alert's advanced Web Intelligence...
    Starting Price: $4.95 per month
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  • 18
    Crowd Analyzer

    Crowd Analyzer

    Crowd Analyzer

    To empower your business with the most accurate and relevant data when it comes to listening to your customers on social media and ultimately create the most successful social media campaigns & marketing strategies. Tap into the millions of conversations and take control of your online reputation. Get access to accurate and relevant data making it easier for your brand to navigate the tides of customer opinion. Understand the triggers and barriers which impact your and your competitors’ brand...
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  • 19
    Agility PR Solutions

    Agility PR Solutions

    Agility PR Solutions

    AI-Powered PR Platform to Optimize Your Communications Workflows Agility PR Solutions helps PR and communications professionals connect with journalists, monitor earned media coverage, and prove PR impact. With industry-leading data accuracy, top-rated customer service, and an AI-forward approach, we pride ourselves on delivering reliable solutions that simplify everyday PR activities for clients ranging from boutique PR agencies to global enterprise organizations (and everyone in-between).
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  • 20
    ABCPQR

    ABCPQR

    ABCPQR

    ABCPQR is a media monitoring tool that lets you analyze articles from various news sources, published in India and globally in a multiple languages on a single unified platform & providing variegation of news related to insights of customer and their business. Discover insights for your brand through news monitoring. Find fundamental bits of knowledge inside the billions of news happening each day. Measure your brand’s influence in real time across print & digital media. Use these insights...
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  • 21
    MediaScouting

    MediaScouting

    DataScouting

    ... as a Software as a Service (SaaS) or as a standalone platform, guaranteeing small initial investment. Robust & advanced query system with live translations, automated result clustering and sentiment analysis. Technologically advanced & most accurate feature rich platform for article processing, customer retrieval, advanced management & alerting system.
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  • 22
    Mention

    Mention

    Mention

    ... of customers to be alerted as soon as a topic of interest is mentioned online. Whether you want to identify what's being said about your brand or your product to improve your reputation, monitor and strengthen your market position by analyzing your competitors' every move, or identify movements in your market, Mention will be there to support you!
    Starting Price: $41/month
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  • 23
    ACCESS Newswire

    ACCESS Newswire

    ACCESS Newswire

    ACCESS Newswire is a globally trusted provider of Public Relations (PR) and Investor Relations (IR) solutions, offering an all-in-one subscription platform that streamlines press release distribution, media outreach, and brand monitoring. Their services include access to an extensive media database, customizable pitching templates, and AI-powered reporting to enhance communication strategies. With flexible pricing options and a commitment to exceptional customer service, ACCESS Newswire...
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  • 24
    AlphaSense

    AlphaSense

    AlphaSense

    AlphaSense is a market intelligence and AI-based search platform used by companies and financial institutions. Since 2011, the technology has helped professionals make smarter business decisions by delivering insights from a universe of public and private content—including company filings, event transcripts, expert calls, news, trade journals, and equity research. The platform boasts users among over 4,000 enterprise customers, including a majority of the S&P 500. Users can also upload...
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  • 25
    Critical Mention

    Critical Mention

    Critical Mention

    The Critical Mention Earned Media Suite includes the most reliable real-time media monitoring for global TV, Radio, Online News, Podcasts and Social Media, as well as robust earned media analytics and the most accurate and frequently updated media contact and influencer database in the industry.
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  • 26
    Signal AI

    Signal AI

    Signal Media

    ...’re building an ecosystem that sits at the heart of the knowledge economy, from risk management and regulatory compliance to M&A pipeline development. The success and reputation of a business is intertwined, and your outside world has never had a greater impact on your business. Businesses’ reputation can be impacted in ways not seen before, not just by investors, employees and customers, but pressure groups, policymakers, regulators and more.
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  • 27
    MarketChorus

    MarketChorus

    MarketChorus

    MarketChorus provides insights on content and audiences, through the lens of social media. Monitor content trends as they evolve and understand what your buyers (donors, readers, etc.) are reading, who they follow, and who influences them to take action. Automate content discovery. Analyze engagement, trends, and competing content. Extract the social media audience liking, commenting on, and sharing content relevant to your organization. Spot emerging trends, monitor brand mentions, and more.
    1 Rating
    Starting Price: $149
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  • 28
    Newspoint

    Newspoint

    Newspoint

    Monitor brands and influencers. Search for customers, analyze trends and competitors. Modern and flexible interface Intuitive interface, clear visualizations, real-time monitoring, brand power indicators in the media. Largest range of data We offer data analytics from social and traditional media from all of the world's popular languages. More than 150 thousand web sites, 50 million social media sources, 1100 press titles and 200 RTV stations. Reach business goals, save time and money...
    Starting Price: $32
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  • 29
    TellFinder

    TellFinder

    Uncharted Software

    Use TellFinder to search vast areas of the deep web or other media troves for connections to known subjects. Discover network personas in a fraction of the time. Better understand your partners, customers and relationships. Score for risk, uncover personas and segment across new dimensions. Find connections between complex concepts. Identify precedents and find areas of novelty. Gather intelligence, detect networks and uncover actors on the deep and dark web. Score for risk factors and link ads...
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  • 30
    Brandchirps

    Brandchirps

    Brandchirps

    ... software that could reliably and completely scan the internet for mentions of my company’s brand name so I could react to both positive and negative news and conversations quickly. Later, I learned to do the same for my competitor’s brand names to jump in and promote my brand based on their conversations. Basically, this was “competitor brand analysis“. Currently, I track mentions of keywords in my industry to further expose my brand to even more potential customers.
    Starting Price: $6.97 a month
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