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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.

38790 Products for "customer" with 1 filter applied:

  • 1
    Google Cloud SQL
    Fully managed relational database service for MySQL, PostgreSQL, and SQL Server with rich extension collections, configuration flags, and developer ecosystems. New customers get $300 in free credits to spend on Cloud SQL. You won’t be charged until you upgrade. Reduce maintenance costs with fully managed MySQL, PostgreSQL and SQL Server databases. Ensure business continuity with reliable and secure services backed by 24/7 SRE team. Data encryption at rest and in transit. Private connectivity...
    Starting Price: Free ($300 in free credits)
  • 2
    Zengo Wallet
    Zengo is the only self-custodial wallet with no seed phrase vulnerability, making it in effect the most secure crypto wallet. Store, buy, sell, earn, trade, and send with peace of mind. Stay protected through the power of MPC security, a guaranteed recovery model, and unparalleled 24/7 customer support. Zengo supports: - Hundreds of of crypto assets - 6 blockchains: Bitcoin, Ethereum, BNB, Doge, Tron, Tezos. - 4 Layer 2s: Polygon, Arbitrum One, Optimism, and Base. What makes Zengo...
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    Starting Price: Free
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  • 3
    ULTATEL

    ULTATEL

    ULTATEL

    Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High...
    Starting Price: $14.95 per user per month
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  • 4
    TablesReady

    TablesReady

    Table's Ready, LLC

    Streamline your customer flow with our SMS-powered waitlist, reservations, and queue management app for restaurants, health care providers, and many other businesses. * Customers can add themselves to your list via an embeddable widget, web page, or SMS message. Or you can turn this off. * Online reservations/appointments, customizable for restaurants, personal services, retail, entertainment, DMVs, and more. * Easily text guests when you're ready for them. Choose from a variety...
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    Starting Price: $59/month
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  • 5
    EcholoN

    EcholoN

    mIT solutions

    Customer-oriented and effective through all levels: EcholoN, the Service Management Software Suite, is a comprehensive solution for service, support and customer care. You want full control of your system and operate your service management solution completely in your home. You favor a cloud solution without burdening your infrastructure and operate your service management software in the EcholoN cloud. All you have to do is enter a new license key. Your recorded data and the stored workflows...
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    Starting Price: $5000 one-time payment
  • 6
    Chorde

    Chorde

    Chorde

    Chorde makes it super-easy for customer-facing professionals send voice messages in emails directly in Gmail and Outlook. Customer-facing professionals use Chorde to build much stronger, warmer relationships with customers and prospects than they could with text emails alone. Customers and prospects rarely read more than a couple of sentences in an email. But they're happy to listen to several minutes of a helpful voice recording instead. Professionals also use Chorde as a major...
    Starting Price: $10/month
  • 7
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    Starting Price: $25.00/month/user
  • 8
    Call From Web

    Call From Web

    Call From Web

    Click-to-Call button for your website. Get calls directly from your website visitors. Call From Web enables your visitors to make voice calls from your website directly through their browser, to any number you want. Call From Web allows you to interact with your web visitors directly over the phone. You can provide a live support environment for your customers. WHY CALL FROM WEB ? * Reach your customers directly * Reduce shopping cart abandonment * Increase conversion * Provide Live...
    Starting Price: $19.99 per month
  • 9
    Optician Dynamics

    Optician Dynamics

    LitGrey Technologies

    Transform the way you run your optical store with Optician Dynamics! Say goodbye to complicated processes and hello to easy ways to take care of your customers. From making more sales and purchases to keeping track of suppliers, customers, and reports – we've got everything covered. When you use Optician Dynamics, you'll make your store better and keep your customers happy! Optician Dynamics helps you do your work better and keep your customers smiling. With our special system, you can get...
    Starting Price: $100 for a lifetime license
  • 10
    Desk.Help

    Desk.Help

    ReVerve Marketing

    Ready-to-use Help Desk software! Empower your customers with instant support and minimal setup. Create a help desk & knowledge base in minutes. We've streamlined the process, cutting out the complexities often found in traditional help desk setups. You’ll find our platform intuitive and straightforward, without any need for specialized knowledge. Built with user experience in mind, our help desk solution makes it easy to manage content, keep it updated, and ensure your customers have...
    Starting Price: Free
  • 11
    Zoho Assist
    Zoho Assist, your all-in-one remote access solution, helps you to access and manage remote devices. Through a web-based on-demand remote support session, you can directly analyze and establish control over your overseas assets in just a few seconds. Zoho Assist is entirely cloud-based, so you can set up unattended remote access and keep tabs on your remote PCs, laptops, mobile phones, and servers effortlessly. Zoho Assist is compatible with all major firewalls and traverses smoothly...
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    Starting Price: $10.00/month/user
  • 12
    Reprise License Manager

    Reprise License Manager

    Reprise Software

    ... management, eliminating the need for onsite servers and allowing seamless application integration. Activation Pro gives you, the software publisher, the ability to deliver electronic licenses to your customers 24x7, without customer support involvement. You supply an activation key to your customer, and at a later point in time, your customer activates a license.
  • 13
    AddSearch

    AddSearch

    AddSearch

    AddSearch goes beyond traditional site search with AI Answers and AI Conversations, enabling businesses to deliver direct, conversational, and context-aware responses. Combined with lightning-fast search and smart recommendations, AddSearch helps organizations create personalized, engaging digital experiences across websites, e-commerce, and applications. Trusted by nearly 2,000 global customers in Media, Telecommunications, Government, Education, and more. AddSearch offers enterprise...
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    Starting Price: $119.00/month
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  • 14
    Level 6

    Level 6

    Level 6

    Level 6 is North America’s leader in agile, end-to-end solutions for channel sales incentives, employee rewards and customer rebates. We take the best features of a traditional incentive agency, combine those with the enterprise capabilities of high-tech SaaS firms, and include unlimited customization and enhancements to provide a one-stop shop for everything needed to support a world-class sales incentive program for your channel partners. Level 6 has been a leader in fully-managed incentive...
  • 15
    Partful

    Partful

    Partful

    Partful is a 3D Explosion Parts Catalog and Work Instructions Platform. Wow your customers, dealers and end-users with the sleekest part ordering experience. Showcase your products and parts in stunning 3D. Let your customers and dealers instantly find the right parts and click to order in one exploded view. No more incorrect orders, only a superior customer experience. Our customers include Lotus Cars, IDEX, Lear Corporation, Maeving, BRP and more. Our Work Instructions let you...
  • 16
    Pulseway

    Pulseway

    MMSOFT Design

    Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. Easy to use and quick to deploy, Pulseway ensures that any IT issues are detected, monitored, and addressed at the earliest time possible. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom...
    Starting Price: $27/month
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  • 17
    Assembled

    Assembled

    Assembled

    Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms...
    Starting Price: Talk to sales to learn more
  • 18
    Kubit

    Kubit

    Kubit

    Your data, your insights—no third-party ownership or black-box analytics. Kubit is the leading Customer Journey Analytics platform for enterprises, enabling self-service insights, rapid decisions, and full transparency—without engineering dependencies or vendor lock-in. Unlike traditional tools, Kubit eliminates data silos, letting teams analyze customer behavior directly from Snowflake, BigQuery, or Databricks—no ETL or forced extraction needed. With built-in funnel, path, retention...
  • 19
    Epicor BisTrack

    Epicor BisTrack

    Epicor Software

    ... workflows, and enhance customer service. With robust mobile functionality and seamless cloud-based deployment options, BisTrack supports real-time collaboration and efficient operations across teams, ensuring businesses stay competitive in a fast-paced industry.
  • 20
    Kangaroo Rewards

    Kangaroo Rewards

    Kangaroo Rewards

    Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure...
    Starting Price: $99/month
  • 21
    Driftrock

    Driftrock

    Driftrock

    Capture 3x more leads. Track and convert leads from 20+ sources. 1. Connect or create 20+ lead sources, Driftrock forms and chatbots. 2. Track every lead from source, ad or keyword through to the conversion, lead validation and campaign optimization to increase lead quality. 3. Increase list conversion rate with segmentation and automated audience nurturing. 4. Keep your CRM in sync with Facebook, Google and LinkedIn Custom Audiences. 5. Use Driftrock customer segments to create...
    Starting Price: $49
  • 22
    Fluxy AI

    Fluxy AI

    Fluxy AI

    Our AI Agents are designed to transform customer support and sales workflows, empowering businesses with cutting-edge technology. These intelligent agents not only provide instant replies to customer inquiries but also seamlessly integrate with your CRM to boost team efficiency and improve customer experience. With built-in analytics, our AI agents help businesses monitor performance, track key metrics, and generate insights to optimize communication and sales strategies. They can...
    Starting Price: $39
  • 23
    Niceboard

    Niceboard

    Niceboard

    Niceboard offers modern, beautiful & easy-to-use job board software, enabling you to set up your own custom job board, no code required! Monetize and provide value to your audience with great features including: custom domain, customizable theme, beautiful design, custom pricing scheme, job alerts, and more!
    Starting Price: $129 per month
  • 24
    CustomerX

    CustomerX

    CustomerX

    CustomerX is the customer success software that allows you to act proactively, data-driven and focused on your customer's success, building lasting relationships and transforming your customer success area into a true revenue driver! Integrate and centralize all your customer information in one place. Automate routine processes and save more time to dedicate to your customers. Track your customer's journey, identify risks and take proactive actions. Know how your customers are doing and which...
  • 25
    Shop Methods

    Shop Methods

    MCi Methods

    Shop Methods is a modern cloud based shop management system. It streamlines the flow of information from your shop to your customers and employees. Increase productivity while keeping your customers happy. Boost your efficiency with simplified estimate and invoice creation, work anywhere with our cloud apps, text-2-pay for customer payment from their phone, integration with Quick Books, PayPal, Payment Processors, Labor times, Part Vendors, and many more! Give us a call!
    Starting Price: $89.00/month
  • 26
    Social WiFi

    Social WiFi

    Social WiFi

    Social WiFi is a Customer Engagement and Communication Tool that gives offline businesses the online edge. Typically, businesses that operate offline, such as Hotels, Restaurants, Bars and Shops do not have any easy and scalable way to identify who their customers are and communicate with them once they leave the premises to encourage them coming back. Online stores know everything about their visitors and customers, making it easier for them to advertise t them online and tempt them back...
    Starting Price: $49/location/month
  • 27
    Churn360

    Churn360

    Churn360

    Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer...
    Starting Price: $399
  • 28
    Greenhouse

    Greenhouse

    Greenhouse Software

    Greenhouse is the only hiring platform you’ll ever need. Their industry-leading, AI-powered software supports every stage of your hiring process – from sourcing to onboarding – helping you make the best hires, faster, every time. More than just an ATS, Greenhouse is a true hiring partner, empowering companies to reduce recruiting costs and hire top talent quickly, consistently and fairly. Today, more than 7,500 customers across diverse industry verticals and scaling goals use Greenhouse to help...
  • 29
    Cortex

    Cortex

    Cortex

    Cortex is the AI-powered Internal Developer Portal that helps engineering leaders build organizations that ship reliable, secure, and efficient software, faster. It uses AI to make sense of your engineering data, figure out the next unlock for your team, and solve it, all in one place. Trusted by high-performing engineering organizations, Cortex integrates seamlessly with existing tools to provide a centralized, actionable view of service health and ownership. • Within minutes, determine...
  • 30
    Stigg

    Stigg

    Stigg

    ..., with a highly scalable and flexible entitlements management, rolling out any pricing and packaging change is now a self-service, risk-free, exercise. Stigg gives engineers fine-grained control over what can be packaged and priced separately. You can set limits and govern your customers’ commercial permissions at the feature level, abstracting away complex billing concepts from your code. Entitlements are the modern way to software monetization and truly flexible hybrid pricing.
    Starting Price: $5,376 per year