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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    BigCommerce

    BigCommerce

    BigCommerce

    ... customers coming back for more. Turn impossible commerce experiences into reality with the flexibility of open SaaS. Seize market opportunities and unleash new experiences at the speed of your business. Craft content-rich experiences anywhere your audience takes you. Make unifying your backend or powering up with third-party apps a breeze. Scale and grow smarter without complexity holding you back.
    1,067 Ratings
    Starting Price: $29 per month
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  • 2
    Files.com

    Files.com

    Files.com

    .... As a fully Cloud-Native SaaS, there are no servers for you to buy or maintain, there is no installation required, and high availability and redundancy are built in and free. Out-of-the-box integrations include Microsoft (Azure, SharePoint, OneDrive, Active Directory & Office), AWS (S3 & SNS), Google (Cloud & Drive), Box, Dropbox, Zapier, and dozens of others. Developers can leverage our SDKs, API, and CLI to build custom integrations too.
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    290 Ratings
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  • 3
    D&B Hoovers

    D&B Hoovers

    Dun & Bradstreet

    Create a faster path from prospect to profitable relationship with D&B Hoovers. Find key sales prospects and opportunities for growth. D&B Hoovers is a sales acceleration solution that provides a faster path from prospect to profitable relationship by leveraging data and analytics. B2B sales professionals can engage faster with customers to grow their business. Access comprehensive intelligence on more than 120 million business records. Deliver intelligence and insight into the tools where your...
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    1,150 Ratings
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  • 4
    Google Cloud Run
    Cloud Run is a fully-managed compute platform that lets you run your code in a container directly on top of Google's scalable infrastructure. We’ve intentionally designed Cloud Run to make developers more productive - you get to focus on writing your code, using your favorite language, and Cloud Run takes care of operating your service. Fully managed compute platform for deploying and scaling containerized applications quickly and securely. Write code your way using your favorite...
    286 Ratings
    Starting Price: Free (2 mil requests/month)
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  • 5
    Hostinger

    Hostinger

    Hostinger

    Start your online journey with fast and secure web hosting that enables you to take the Internet by storm. At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers. Choose Hostinger if you are looking for: 🚀 Easy-to-use custom hPanel 🚀 24/7 professional Live Chat support 🚀 4x Faster WordPress hosting 🚀 99.9% Uptime guarantee 
 🚀 Affordable prices
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    56,462 Ratings
    Starting Price: $2.99 per month
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  • 6
    Google Cloud Speech-to-Text
    Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need...
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    373 Ratings
    Starting Price: Free ($300 in free credits)
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  • 7
    deskbird

    deskbird

    deskbird

    What is deskbird? deskbird is the workplace management platform that puts employees first. With an intuitive booking system for desk and other resources, powerful analytics, visitor management and easy integrations, it saves costs, optimizes office space, boosts productivity, and fosters team collaboration—all in one easy-to-use app. Why is deskbird different? 📱 All-in-one: one app for desk booking & scheduling, no juggling required. ✅ Ridiculously easy: intuitive, no training...
    296 Ratings
    Starting Price: Free
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  • 8
    Popl

    Popl

    Popl

    Popl captures, enriches, and syncs in-person leads, turning real-world interactions into CRM-ready pipeline. The platform eliminates manual data entry, badge scanners, CSV uploads, and the inefficiencies of traditional lead capture. Powered by AI, Popl instantly routes new contacts to your CRM and fetches enriched details like job title, email, phone number, and LinkedIn profile. Its intuitive dashboard lets teams customize capture flows, qualify leads on the spot, trigger automated...
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    6,674 Ratings
    Starting Price: Free
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  • 9
    Delska

    Delska

    Delska

    Delska (former DEAC European Data Center & Data Logistics Center) is a carrier-neutral data center and network provider in Northern Europe with 25 years of experience delivering reliable, personalized IT and network solutions in cloud computing, colocation, data security, network, and more. We own five data centers (one under construction, launching in 2025) in Riga and Vilnius, along with points of presence in Frankfurt, Amsterdam, and Stockholm. For quick IT infrastructure deployment in...
    14 Ratings
    Starting Price: €10
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  • 10
    Wiraya

    Wiraya

    Wiraya

    Simplify customer interactions with automated personalized dialogues. Grow CLV by communicating at key moments in your customers’ journey. Inspire action from your customers with 4 times higher conversion rates. You’ve invested millions to attract your customers. Now comes the hardest part. To get them engaged and act on your communication throughout the customer lifecycle. Every time a communication misfires and somebody doesn’t activate their service, upgrade or renew – all of that is money...
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  • 11
    Cargoes

    Cargoes

    Cargoes

    Cargoes Customs is a next-gen customs solution providing a single-window interface for customs compliance, revenue generation, and streamlined processes for trading communities and other government agencies. CARGOES customs is a suite of products that enable customs authorities and trading communities to perform end-to-end clearance processes with highly sophisticated risk management, inspection, and post-clearance audit controls. It provides an intelligence-enabled, unified customs operating...
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  • 12
    DataOrb

    DataOrb

    DataOrb

    DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb empowers employees to drive measurable improvement through DataOrb’s AI Coach. Better insights, happier humans, stronger performance and higher value. Impact Drive customer satisfaction, empower your agents, and increase revenue from an AI...
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  • 13
    Raaft

    Raaft

    Raaft

    Raaft helps SaaS companies reduce churn and collect better feedback from customers. When your subscribers hits ‘Cancel’, Raaft steps in with a no-code retention flow. You can ask subscribers why they’re leaving and offer custom responses to get them to stick around longer. You can also collect better feedback and get higher-quality analysis to build a better product.
    Starting Price: Free
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  • 14
    CustomsCity

    CustomsCity

    CustomsCity

    CustomsCity was established out of a combined experience of more than 30 years of helping companies comply with Customs Compliance. We believe that by adopting modern technologies and combining them with the knowledge of Customs & Trade we can deliver the optimal solutions for our customers. Our team’s passion for Customs Compliance powers our Global Customs Platform. Crossing the border can be seamless and efficient giving our customers added productivity, cost-savings, and the highest...
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  • 15
    Skybill Utility Billing
    ... companies who have outgrown their existing systems (e.g. Access, Excel, custom-built billing systems), as well as those who are launching as new suppliers in retail energy markets. Skybill Utility Billing is a web, billing software for utility companies such as water, gas, electricity , heating , property manager, or billing on behalf of Landlord services. It provides companies set rates and tariffs per customer, customer group, property, a period of time or any other variation.
    1 Rating
    Starting Price: $175/month/user
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  • 16
    Revamp CRM

    Revamp CRM

    Revamp Consulting

    Track Activities, Deals and Orders. Manage, Segment and Email your Customers.
    Starting Price: $7.00/month/user
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  • 17
    NITRO IT Help Desk

    NITRO IT Help Desk

    Crow Canyon Software

    The best and most comprehensive IT Help Desk running on SharePoint, Office 365, and Teams. Used by organizations around the world! Keep your staff focused on their jobs by resolving hardware and software issues quickly with minimum downtime. With the right tools and features, IT support teams become more efficient while improving service quality to employees and customers. Utilize the Office 365, Teams, & SharePoint platforms for detailed tracking of IT-related requests and efficient queue...
    1 Rating
    Starting Price: Contact Us
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  • 18
    YES-POS

    YES-POS

    YASH COMPUTECH SOLUTION PRIVATE LIMITED

    In the fast-paced and competitive world of liquor retail, staying ahead of the game requires more than just a well-stocked store. It requires efficient management, streamlined operations, and a seamless customer experience. That’s where Yes POS comes in. Our comprehensive point of sale (POS) solution is specifically designed to cater to the unique needs of liquor stores, providing powerful modules and exceptional benefits that drive success in the industry. YES-POS is a versatile point...
    1 Rating
    Starting Price: $250/Yearly Per User
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  • 19
    GemPages

    GemPages

    GemPages

    Introducing GemPages, the all-in-one Shopify Page Builder that makes building your brand and telling your story easier than ever. Drag and drop interface with no coding required (unless you want to) - Compatible with all themes and page types, including Online Store 2.0 - Integrates with 30+ third-party apps - User-friendly interface for customization - Responsive design across all devices Customize your site to fit your brand and drive sales with: - Customization options for any...
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    24 Ratings
    Starting Price: $29 / month
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  • 20
    FindMyStore
    FindMyStore is an interactive SaaS-based Store/Branch Locator solution to give users a seamless transition from online to the in-store experience. A perfect solution that will help in increasing your store/branch footfall and enhance your customer experience. - Stay on top of your local search results (Google, Bing) with integrated technical SEO - Have features like book appointments (offline/video call), live WhatsApp chat, local offers redeemable in-store, and more - Get real...
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    10 Ratings
    Starting Price: $20/month
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  • 21
    AQUAJI

    AQUAJI

    Navori Labs

    Aquaji is proprietary software developed by Navori Labs, a Swiss innovator and global leader in AI-enhanced computer vision technologies. Aquaji interprets video feed from one or more cameras to produce reliable and comparable marketing analytics data to measure visitor foot-traffic and customer behavior in physical spaces. For continuous improvement, Aquaji count visitors and gathers demographic data, length of stay, wait time and attention span KPIs. The software can be used to manage...
    1 Rating
    Starting Price: $47/month
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  • 22
    Global-Z

    Global-Z

    Global-Z International

    The market leader in global address quality for over 30 years, Global-Z cleanses, standardizes and enriches customer address data for 240+ countries. We provide global brands with the data quality they need to deliver superior customer experiences. Global-Z's address verification product supports all major alphabets and writing systems. The product verifies global addresses, corrects or inserts incorrect or missing components, formats the address based on local rules, and breaks the address...
    Starting Price: $100 per year
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  • 23
    Dealership CRM

    Dealership CRM

    Dealership CRM

    Smart, simple CRM software for motorcycle and powersports dealerships. We make CRM smart and simple so you can build stronger customer relationships, sell more units and save time. Maintain relationships with your existing customers by sending automated service reminders by email or text. Be more organized with your customer information in one place. Easily track conversations, know the history and deliver more personal experiences. Win more deals by tracking your prospects...
    Starting Price: $35 per month
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  • 24
    Faslet Size Me Up
    Faslet's Size Me Up widget helps your retail customers find the perfect size in just a few easy steps. No measuring tape is required! The size recommendation widget is tailored to your online fashion brand or multi-brand store, both in function and design. Our innovative algorithm ensures your customers will be recommended the right size. The widget itself is easy to integrate and customize, making it the perfect addition to your online retail shop. Faslet provides integrations...
    Starting Price: $199 per month
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  • 25
    Kinnovis

    Kinnovis

    Kinnovis

    Discover Kinnovis: the AI-powered platform transforming self-storage management across Europe. Our highly-rated solution (4.93/5) puts facility owners in complete control while enhancing customer experience. Our Booking Portal enables 24/7 rentals and payments through your website. Customers can book units, make payments and sign contracts independently. With Kinnovis Manager, automate everyday tasks from billing to reminders. Get full visibility of business performance through...
    1 Rating
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  • 26
    Simple Time Planner

    Simple Time Planner

    Simple Time Planner

    ... to manage appointments and customer data effortlessly. All you need is a web browser and an internet connection to access your vital information anytime, anywhere. 📅 Effortless Appointment Management: Bid farewell to missed appointments and scheduling mishaps. With Simple Time Planner, you can effortlessly schedule, reschedule, and track all your appointments in one centralized platform. 💼 Boost Your Efficiency: Eliminate paperwork and manual record-keeping.
    Starting Price: $19.95/month
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  • 27
    ReachStream

    ReachStream

    ReachStream

    ReachStream is your go-to B2B marketing and sales data partner. Find qualified prospects, export our datasets and initiate contact. Schedule meetings, optimize your outbound strategy, and create robust campaigns. Take the data-driven approach to accelerate your pipeline and convert valuable customers. Explore new markets and reach new customers globally. Discover interested prospects that fit your ideal buyer profile. Develop data-powered campaigns to generate maximum value and engagements...
    1 Rating
    Starting Price: $99 per month
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  • 28
    Perfect Point of Sale System
    The Perfect Point of Sale System is a great solution for businesses to manage sales transactions efficiently. It is equipped with features to process payments, manage products, and facilitate customer interactions. The system supports various payment methods and integrates smoothly with different hardware to ensure a secure and quick checkout process. Additionally, it offers advanced functions such as sales tracking, receipt printing, and detailed reporting to help businesses monitor...
    Starting Price: $5/month
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  • 29
    ERP Peers NetSuite Shopify Integrator
    ERP Peers' NetSuite Shopify Integrator Tool bridges NetSuite’s ERP capabilities with Shopify’s e-commerce platform, ensuring streamlined, efficient, and scalable business operations. Key features include: Seamless Data Synchronization: Sync product listings, inventory, orders, and customer data in real-time. Automated Workflows: Automate order fulfillment, returns, refunds, and financial data updates. Enhanced Inventory Control: Manage multi-location inventory, set reorder alerts...
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  • 30
    TorkeHub

    TorkeHub

    TorkeHub

    TorkeHub is an AI-powered CRM and automation platform designed to streamline business operations and boost customer engagement. It offers comprehensive contact and lead management, allowing you to organize customer information, track interactions, and nurture leads effectively. The sales pipeline management feature helps you visualize and manage your sales process, while task management ensures efficient assignment and tracking of tasks. TorkeHub's automation capabilities include powerful...
    5 Ratings
    Starting Price: $6.99
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