[go: up one dir, main page]

Suggested Categories:

Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
  • 1
    OmegaCube ERP

    OmegaCube ERP

    OmegaCube Technologies

    ... is equipped with a product configurator that helps create rule-based solutions to meet various requirements. OmegaCube ERP is backed by a proprietary web-based platform, that allows enterprises to deploy it on premise or on a public/private cloud. It allows them to extend or customize, build own applications & incorporate unique rules with minimal coding. Our well-defined implementation methodology ensures that customers utilize the ERP to its complete potential & achieve business processes automation.
  • 2
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
    Leader badge">
    Starting Price: $25.00/month/user
  • 3
    Flowlens

    Flowlens

    Flowlens

    Flowlens - built by a small business, designed for small businesses. Flowlens is end-to-end business management software designed specifically for growing SME manufacturers around the world. Whether you’re scaling production, managing complex supply chains, or improving customer service, Flowlens brings your people, processes, and data together in one connected platform. With Flowlens, you can: • Centralize your business information in one secure, cloud-based system • Manage customers...
    Starting Price: £39/user/month
    Partner badge
  • 4
    Quickbase

    Quickbase

    Quickbase

    ..., connect, govern  and continually improve  an ecosystem of  custom digital solutions on a secure platform for your most critical data and processes. Transform the way your data is used and safely empower your people to deliver real-time insights from one unified platform. Unlock your team's potential. Get started with Quickbase today.
    Starting Price: $600 per month
  • 5
    aACE

    aACE

    aACE Software

    aACE 6 is powerful business management software designed for small-to-midsized businesses to efficiently manage their operations in one comprehensive solution. For over 20 years we’ve worked hand in hand with our customers to refine the features that matter most to everyday users. aACE offers sophisticated tools to manage sales, operations, and accounting, providing 360-degree visibility into your organization while our robust segregation of duties allows you to control which data your...
    Leader badge">
    Starting Price: $99/month/user
  • 6
    SyteLine ERP (CloudSuite Industrial)
    SyteLine is a world class ERP system that is industry specific to reduce implementation time and costly customizations. The SaaS version of SyteLine (CloudSuite Industrial) is a full "suite" of products to fully manage your Enterprise. LogicData is an implementation partner with over 30 years experience with SyteLine. We have the experience and expertise to help you get your project up and running efficiently and smoothly while avoiding the pitfalls inherent in implementing and ERP System...
    Starting Price: $2000/user/year
  • 7
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ... compliant. OpenPro is multi language (9 different) and multi currency. Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    Starting Price: $44 per user
  • 8
    Alpha TransForm

    Alpha TransForm

    Alpha Software Corporation

    ..., and deploy mobile apps with ease: - pre-built app templates you can customize - powerful analytics engine with dashboards you can customize - built-in offline operation - a programming language for adding advanced capabilities - scale-able, secure and reliable cloud deployment. Developers can use Alpha Software's complimentary low-code platform (Alpha Anywhere) which integrates with Alpha TransForm, to build more advanced mobile apps and web apps.
    Starting Price: $30/User/Month
  • 9
    OASIS

    OASIS

    Intellitek Systems

    Gain control of your business with a single platform. Improve speed of period-end processes, streamline common finance functions, and get fast, friendly support when needed. Recruit and onboard new employees with speed and ease. Easily manage policies, employee data, and benefits administration. Align marketing, sales, and customer experience to predict revenue, improve marketing campaign efficiency, and increase customer loyalty. Improve operational efficiency and business performance...
  • 10
    Factumsoft

    Factumsoft

    Factumsoft

    To succeed in today’s competitive global environment, you need to have a complete understanding of your customers and how they interact with your business across the various touchpoints. This is why CRM and Sales Management are indispensable tools for your company. Standard modules of our ERP platform allow fast implementation and quick deployment of the final solution. Our unique architecture allows flexibility in meeting various timeline needs through iterative deployments of new...
  • 11
    Visual Planning

    Visual Planning

    Stilog Inc.

    ..., work orders, and operations—helping you coordinate every aspect of your business with confidence. Whether you're managing job sites, dispatching field crews, or overseeing production lines, our platform keeps everything and everyone connected. Collaborate across departments, adjust schedules on the fly, and keep work moving forward—on any device, from anywhere. Thousands of companies trust VP to simplify how they manage people, projects, equipment, and operations. Get your free custom demo today.
    Starting Price: $15.00/month/user
  • 12
    QDM SPC Platform

    QDM SPC Platform

    Dimensional Control Systems

    QDM SPC Platform gives you access to your quality information from anywhere, at any time, instantly. Automate your quality collection and start reducing your costs with real-time monitoring and powerful SPC tools. --- Automate inspection data collection --- Hardware agnostic - use any inspection device --- Monitor product quality in real-time --- Instant SPC reports with trend charts, run charts, and dozens of other SPC chart types --- Create custom reports with any data set based...
    Leader badge">
    Starting Price: $150 month/user
  • 13
    WEBICC

    WEBICC

    AEG COMMISSIONING

    Discover the WEBICC SCADA solution for the management and automation of industrial processes, perfectly adapted for the digital age. With a 100% web and multi-platform interface, WEBICC SCADA fits the needs of projects of any size, from the most compact to the most ambitious. Create complex and customized visualizations easily using SVG graphical symbol screens, data logs, alarms, maintenance notifications, emails, real-time and historical graphs, plus detailed reports. Our applications run...
    Starting Price: €403.9
  • 14
    LogixPath Operations Management
    Digitize your daily business operations with LogixPath software. Make your product development, customer order management, product manufacturing, and service delivery, and customer collaboration more streamlined and more efficient. Design and control the process of producing goods or performing services. Optimize the process to provide High-Quality Products, with Low Cost and On-Time Delivery. Parts and material, personnel, and equipment management. Tools to define and standardize business...
    Starting Price: $38 per month
  • 15
    MEDEIL

    MEDEIL

    Vanuston Intelligence

    Currently MEDEIL software users across 120 Countries, 2,05,000 Download, 6000 Customers, with one of the top rated Pharmacy software in the world. Medeil User Benefits: • Manage your sales and inventory efficiently with unlimited product level management • Generate invoices and purchase orders • Generate bill of materials (sales) • Use integrated customer relationship management (CRM) • Complete financial accounting including book of accounts up to balance sheet • User...
    Starting Price: $149.00/one-time/user
  • 16
    Iperius Console
    The simple, economical and effective solution for centralized security management, for resellers and MSPs. Thanks to Iperius Console it is possible to monitor the installations of Iperius Backup and the health of the data protection. Iperius Console is integrated with the other products of the Iperius suite. Costs to save time and resources, simplifying the work of assisting in monitoring IT infrastructure and customer backups. Management of Groups and Users with customized access permissions...
    Starting Price: €39 per year
  • 17
    POMS MES
    POMS's continual investments in MES Research and Development results in an MES solution that is flexible, easy to learn, and does not require customization. In fact, none of our customers use a customized solution today! POMSnet Aquila is a web-based manufacturing execution system (MES) crafted for Life Sciences manufacturing. Created using Microsoft .NET technology & HTML5, POMSnet is 100% web-based providing customers with an easy-to-learn interface that can be deployed and maintained cost...
  • 18
    TeamViewer Frontline
    TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need — from picking products and assembling parts to inspecting equipment and getting help from an expert. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step...
  • 19
    Total Lean Management (TLM) Software

    Total Lean Management (TLM) Software

    Lean & Mean Business Systems

    .... Core modules include: • Audits • Contact Manager (CRM) • CAPA • Customer Feedback • Document Management • Electronic Forms • Employees • Employee Feedback • Equipment Calibration • Evaluations • FMEA • Inspections • Inventory/parts • Library • Meetings/Reviews • Metrics • Projects • Purchase Orders • Quality Record Mgt • Rejected Materials • Risk & Opportunities • Sales Orders • Strategic Planning • Surveys • Tasks/Events • Training • Work Orders
    Leader badge">
    Starting Price: $45/user/month
  • 20
    Visure Requirements

    Visure Requirements

    Visure Solutions, Inc.

    ..., Review/Approval process - Certification Management (Support of many Standard Templates ISO26262, IEC62304, IEC61508, CENELEC50128, DO178/C, FMEA, GAMP5, SPICE, CMMI, etc. + Tool Qualification Package) - Configuration Management, Baselining, History Tracking, Requirements Versioning - Dashboards + Report Customization - Integrated with DOORS, Jama, Siemens Polarion, PTC, Perforce, JIRA, Enterprise Architect, HP ALM, Microfocus ALM, PTC, TFS, Word, Excel, Test RT, RTRT, VectorCAST, LDRA, etc.
  • 21
    SuiteMaster

    SuiteMaster

    Rithom Consulting LLC

    SuiteMaster – A Flexible ERP & CRM Platform by Rithom SuiteMaster is a modular, cloud-based ERP platform for small to mid-sized businesses seeking to unify sales, operations, marketing, and finance in one system. Choose from hundreds of integrated modules—CRM, Marketing Automation, HR, Accounting, E-Commerce, Inventory, Project Management, Manufacturing, and more—that “snap” into place. Avoid costly integrations, scale at your own pace, and customize workflows to match your business...
  • 22
    Builder Prime

    Builder Prime

    Builder Prime

    Builder Prime, a customer and project management solution, assists contractors to save time, earn more money, and win more jobs. Contractors can manage their leads and all of their interactions with Builder Prime's Customer Relationship Management feature. Builder Prime enables contractors to monitor and track all of their projects from anywhere and any device with the Project Management feature. Clients can also access Builder Prime via the Client Console feature for eSigning of contracts...
    Starting Price: $149.00/month
  • 23
    Documoto

    Documoto

    Documoto

    Documoto helps equipment manufacturers, dealers, and equipment owners unlock the value found in their vast collection of technical content. With Documoto, companies can create, manage, and distribute their technical content to support critical aftermarket business processes and provide outstanding customer service. Companies choose Documoto for our enterprise-scale SaaS content solution, for our expertise in digital transformations, and for our Customer Focus First model that drives quick...
  • 24
    Tall Emu CRM
    At Tall Emu we understand how business owners & managers find it difficult to stay organised, be across all that’s happening with customers, following-up leads, knowing the status of projects and what staff have been doing…that’s why we created Tall Emu CRM software which is a REAL alternative to an expensive ERP. Best in class Inventory management features of an expensive ERP system that also empower your sales team to real-time quote at lightning speed to close more sales. Managing your sales...
    Starting Price: $65 AUD per user per month
  • 25
    Optessa

    Optessa

    Optessa

    Attribute based planning & scheduling software for enterprise manufacturers. Our automated system allows our customers to reduce the time they spend manually creating schedules by thousands of hours. Our patented optimization engine generates superior plans and schedules that save our customers millions of dollars in production costs per factory. Our rich constraint library allows Optessa to solve a wide variety of complex planning & scheduling challenges, easily integrate with existing...
  • 26
    KiBiz

    KiBiz

    Ki Systems

    We are committed to finding ways to make your business run more effectively, with faster, better, more reliable business systems. We can strengthen your informational infrastructure to provide a more solid foundation from which your business can grow and prosper. We study your work flow and business processes to discover new ways to better serve your customers, interact with your vendors, and coordinate amongst your staff. The key to these relationships is how information is shared in a timely...
    Starting Price: $999 one-time payment
  • 27
    Partium

    Partium

    Partium

    ... every month. Caterpillar, Parker, Liebherr, Deutsche Bahn, New Holland, The Home Depot, ENGEL, Wien Energie, and many other companies use Partium to provide not just a great search for their internal employees and customers, but a search that converts at higher rates because of relevancy, accuracy, and ease-of-use.
  • 28
    VisualCron

    VisualCron

    VisualCron

    What is VisualCron? VisualCron is an automation, integration and task scheduling tool for windows. VisualCron key features. Features that provides solutions. No programming skills. You do not have to have a programming background to learn and create Tasks with VisualCron. Easy to use interface. Drag, click and create. The interface is consistent and easy to learn. Tasks for everything 100+ custom. Tasks for different technologies. Customer driven development. We base our development...
    Starting Price: $499 per year
  • 29
    ICE

    ICE

    Ice Edge

    Connect your sales team to the factory with the art of visual configuration. A highly visual specification and configuration software that changes the way you go to market. Work with us to build a catalog tailored to your custom products using existing product rules and information. Streamline design and communicate with visual storytelling in ICE. From anywhere in the world, interact with clients using virtual reality. Decisions are fast and easy with this immersive, dynamic experience. ICE...
  • 30
    Meatsys

    Meatsys

    Vetident Technologies

    Meatsys is an advanced production management and traceability solution tailored specifically for slaughterhouses, packers, meat processors, and further processing companies. Key Features: Full Customization: At Meatsys, we believe in empowering professionals to manage their businesses independently. Our software's modern architecture and cutting-edge development technologies allow customers to fully customize and control its modules and functions according to their specific needs...
  • Previous
  • You're on page 1
  • 2
  • 3
  • 4
  • Next