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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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17 Products for "customer" with 2 filters applied:

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  • 1
    OmegaCube ERP

    OmegaCube ERP

    OmegaCube Technologies

    ... is equipped with a product configurator that helps create rule-based solutions to meet various requirements. OmegaCube ERP is backed by a proprietary web-based platform, that allows enterprises to deploy it on premise or on a public/private cloud. It allows them to extend or customize, build own applications & incorporate unique rules with minimal coding. Our well-defined implementation methodology ensures that customers utilize the ERP to its complete potential & achieve business processes automation.
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    13 Ratings
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  • 2
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 3
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ... compliant. OpenPro is multi language (9 different) and multi currency. Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    3 Ratings
    Starting Price: $44 per user
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  • 4
    Eyelit

    Eyelit

    Eyelit Technologies

    Eyelit software provides a fully-integrated, collaborative manufacturing solution for optimizing manufacturing execution, supply chain coordination, asset utilization, and quality management. Eyelit is a recognized leader in providing “out-of-the-box” capabilities that are quickly deployed and has a strong track record of satisfying functionality needs and achieving project goals with little or no customization. At the heart of our solutions is Eyelit MES, the core system augmented by optional...
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  • 5
    POMS MES
    POMS's continual investments in MES Research and Development results in an MES solution that is flexible, easy to learn, and does not require customization. In fact, none of our customers use a customized solution today! POMSnet Aquila is a web-based manufacturing execution system (MES) crafted for Life Sciences manufacturing. Created using Microsoft .NET technology & HTML5, POMSnet is 100% web-based providing customers with an easy-to-learn interface that can be deployed and maintained cost...
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  • 6
    actyx

    actyx

    actyx

    The digital factory is a journey. A journey with many different opportunities. All are driven by software, and all translate into real customer and business value. Put your workers at the center of your digitized, automated production and logistics processes. Build plants that adjust according to customer demand, material availability, and more. Ensure that the right material is at the right place at the right time while optimizing working capital. Optimize your business as a whole, from top...
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  • 7
    Axelor

    Axelor

    Axelor

    ...: Axelor Commerce Low Code Platform: Axelor Platform Enjoy a modern design and intuitive navigation. Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 8
    ePROMIS Manufacturing

    ePROMIS Manufacturing

    ePROMIS Solutions

    Manage and optimize spends on raw materials. Automate the procurement process, including accepting/rejecting vendor quotes and paying invoices. Track metrics that matter the most to you and stay atop critical business processes. Enhance your decision-making process with actionable insights and data-backed reports. Determine the cost for new and existing orders along with the expected date of completion to ensure timely delivery and customer satisfaction while maximizing profit. Get real...
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  • 9
    WorkClout

    WorkClout

    WorkClout

    ..., customer success rep, and engineer, ready to support you along the way! Quality engineers use templates to implement and improve quality efficiency by over 25%. Software Advice thinks that WorkClout is a FrontRunner™ and the #1 software for quality management in usability and customer satisfaction! WorkClout is a quality management platform for automotive parts manufacturers. Our software help streamlines & automate internal audits, document control, visual inspections, training, etc.
    1 Rating
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  • 10
    MasterControl

    MasterControl

    MasterControl

    Bringing breakthrough products to market in highly regulated industries can feel like an endless series of trade-offs. MasterControl's software simplifies GxP workflows so you never have to sacrifice quality for cost or innovation for regulation. Complete and connected meets fast and flexible. From quality event management to document control and integrated training - MasterControl Quality Excellence transforms your quality data and processes into a competitive advantage. Modernizing...
    2 Ratings
    Starting Price: $25,000 / 1st year
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  • 11
    S2K Enterprise
    VAI S2K Enterprise OnCloud software harnesses the power of cloud technology and enables businesses to better anticipate consumer needs and enhance productivity. Integrate business processes and leverage real time data to optimize distribution efficiency and enhance performance. Understand your true cost of production and better manage your supply chain to improve work flow and reduce costs. Create a multi-channel buying experience for your customers that leverage marketing tools to increase...
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  • 12
    Siemens Opcenter
    ... and architecture adapt to the specific requirements of different industrial processes. It provides comprehensive MOM applications with a rich ecosystem of industry-specific functionalities developed from deep expertise in manufacturing. The highly scalable platform delivers multiple capabilities and enables customers to combine production efficiency with quality and visibility to reduce time to production.
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  • 13
    Cincom CONTROL

    Cincom CONTROL

    Cincom Systems

    CONTROL offers a robust suite of functionality to the complex enterprise to enable informed, pro-active decision-making driven by real-time data that’s based on key business metrics. Utilizing real-time information CONTROL offers integrated functionality and efficient operations that coordinate: Order Management – End-to-end processing of customer orders from order entry through invoicing. Product Engineering – Management of configuration, documentation, design, revision history and engineering...
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  • 14
    NoMuda VisualFactory
    NoMuda VisualFactory is the Lean Manufacturing Software that helps high variety, high value and complex assembly manufacturers implement lean best practice in a simple, standardized and sustainable way. Our customers get better control over their shop floor operations with 6-10% productivity increases whilst eliminating manufacturing errors and providing real time visibility of production status to the Shop Floor and Management. We work with some of the largest manufacturers in the world...
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  • 15
    Fulcrum

    Fulcrum

    Fulcrum

    ... digital, paperless workflow leveraging machine learning, automation, predictive analytics, and advanced heuristics to drive throughput and profitability. We're helping manufacturers transition to cutting edge software that lowers the stress of everyday operations, gets more out of good employees, automates the tasks you hate so you can focus on what really matters - customer relationships.
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  • 16
    M1

    M1

    ECI Software Solutions

    ...-to-order processes. M1’s product configurator provides a multi-level, automated configuration that builds product configurations from a BOM. Users can also add additional rules and formulas after the wizard is complete. The system also offers features for inventory barcoding, shop floor control and customizable reporting through integration with Crystal Reports. Other key features include MRP, Alerts and Automation, BAM, "Smart Screen Technology", and the M1 Design Studio to customize M1
    1 Rating
    Starting Price: $30,000/starting
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  • 17
    ShopXpert

    ShopXpert

    ShopXpert

    ..., time clock, in-app messaging, storage, and QR codes. These modules provide functionalities like dashboard access, customer and supplier management, document storage, customizable forms, task scheduling, employee time tracking, and real-time communication with suppliers. Allows employees to efficiently manage jobs from their tablets or mobile devices, reducing the need to be tied to a desktop workstation.
    Starting Price: $200 per month
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