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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    OmegaCube ERP

    OmegaCube ERP

    OmegaCube Technologies

    ... is equipped with a product configurator that helps create rule-based solutions to meet various requirements. OmegaCube ERP is backed by a proprietary web-based platform, that allows enterprises to deploy it on premise or on a public/private cloud. It allows them to extend or customize, build own applications & incorporate unique rules with minimal coding. Our well-defined implementation methodology ensures that customers utilize the ERP to its complete potential & achieve business processes automation.
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    13 Ratings
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  • 2
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 3
    Flowlens

    Flowlens

    Flowlens

    Flowlens - built by a small business, designed for small businesses. Flowlens is end-to-end business management software designed specifically for growing SME manufacturers around the world. Whether you’re scaling production, managing complex supply chains, or improving customer service, Flowlens brings your people, processes, and data together in one connected platform. With Flowlens, you can: • Centralize your business information in one secure, cloud-based system • Manage customers...
    38 Ratings
    Starting Price: £39/user/month
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  • 4
    Tactic

    Tactic

    Waterloo Manufacturing Software

    Works with and does not replace your MRP / ERP! TACTIC is highly customizable, advanced planning and manufacturing production scheduling software developed by Waterloo Manufacturing Software. Suitable for discrete and batch industry manufacturers, TACTIC reduces supply and inventory costs while improving customer service. Manufacturers use TACTIC to promise delivery, plan and schedule production, plan material and capacity, and deal with changes and problems. TACTIC s sophisticated...
    4 Ratings
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  • 5
    Tasor Planner
    ..., and large enterprises. Adjust the parameters in the Profit Calculator application according to your production needs and calculate the profit increase using Tasor Planner. Tasor Planner allows businesses to consistently meet customer order due dates, even in the most complex cases. With Tasor Planner, it is always possible to know what quantity will be available and when, enabling accurate delivery date estimations.
    Starting Price: Start for Free
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  • 6
    PINpoint V5 MES

    PINpoint V5 MES

    PINpoint Information Systems

    When you work with PINpoint, you’re getting the power behind 25 years of focus on manufacturing excellence. As a recognized leader in the Manufacturing Execution System (MES) category, we give customers the ability to optimize efficiency and quality, and deliver a positive return on their investments. MES is all we do. PINpoint V5 MES is a completely ‘out of the box’ configurable solution that can be deployed quickly, allowing you to realize results early. PINpoint gives you complete...
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    8 Ratings
    Starting Price: 3500
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  • 7
    Eyelit

    Eyelit

    Eyelit Technologies

    Eyelit software provides a fully-integrated, collaborative manufacturing solution for optimizing manufacturing execution, supply chain coordination, asset utilization, and quality management. Eyelit is a recognized leader in providing “out-of-the-box” capabilities that are quickly deployed and has a strong track record of satisfying functionality needs and achieving project goals with little or no customization. At the heart of our solutions is Eyelit MES, the core system augmented by optional...
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  • 8
    ALIX by Agilean

    ALIX by Agilean

    ALIX by Agilean

    ... customers can identify production delays, make the necessary corrections and optimize their operations. Unlike the systems that could be put in place with our target customers, ALIX measures the deadlines for each step of the production process, at the source, and presents the information in an easy-to-use interface, for all employees ( accessibility and user-friendliness). ALIX paired with the right Zoho apps will give you complete visibility into the Customer Journey in your business.
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  • 9
    Operator Systems

    Operator Systems

    Operator Systems

    Operator Systems delivers a fast and flexible, standardized solution focused on solving business challenges specific to manufacturing companies. It provides easy-to-implement and easy-to-maintain solutions such as OEE, SPC, Quality Control and others. At Operator Systems, we follow the Industry 4.0 technology including IIoT, Predictive analytics and cloud computing to help our customers to improve effectiveness and competitiveness. Some of our clients are world-recognized leaders and innovators...
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  • 10
    USIT

    USIT

    USIT

    In the era of globalization, Steel Industry is confronting tougher challenges than ever before. Shrinking budgets, new entrants, increasing demands, shortened product life cycles and changing customer mandates places greater pressure on companies to have more accurate information, enabling them to make and communicate decisions across operations. To address these challenges and to remain best in class, it becomes mandatory for Steel manufacturers to implement Manufacturing Execution System (MES...
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  • 11
    PRIMAC

    PRIMAC

    Vercom Software

    PRIMAC MRP has been at the core of small and large multi-plant manufacturing enterprises. PRIMAC includes a complete set of tools to manage production, inventory and financials. Deployed in virtually all segments of the printing industry, including, commercial sheet fed, high-volume commercial web publications, book publishing, packaging, flexible carton, roll label, large-format Flexo, and mail-order fulfillment. Customers even have access to the source code in most cases to make their own...
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  • 12
    Info.Net

    Info.Net

    LAMAR Software

    Customer and Vendor portals allow your selected secure users to track order status or inventory levels online. Alert selected users via email or text message when a limit has been reached. All alerts are automatically checked against your defined limits. Customize your personal Menu to display only the applications you wish to use. Add links to directories, such as your "My Documents" directory or important websites. Info.Net allows you to customize your personal or global queries. Info.Net has...
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  • 13
    POMS MES
    POMS's continual investments in MES Research and Development results in an MES solution that is flexible, easy to learn, and does not require customization. In fact, none of our customers use a customized solution today! POMSnet Aquila is a web-based manufacturing execution system (MES) crafted for Life Sciences manufacturing. Created using Microsoft .NET technology & HTML5, POMSnet is 100% web-based providing customers with an easy-to-learn interface that can be deployed and maintained cost...
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  • 14
    AMFG

    AMFG

    AMFG

    AMFG is the leading automation software for low-volume, high-mix manufacturers. With customers in 25 countries and offices in the US, UK and Europe, AMFG is a global leader in digital manufacturing. We partner with a range of companies from five-man job shops to blue chip OEMs including Volvo, HP and ArcelorMittal. We have over a decade of experience empowering our customers to speed up quoting times, streamline production and transform operations.
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    196 Ratings
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  • 15
    actyx

    actyx

    actyx

    The digital factory is a journey. A journey with many different opportunities. All are driven by software, and all translate into real customer and business value. Put your workers at the center of your digitized, automated production and logistics processes. Build plants that adjust according to customer demand, material availability, and more. Ensure that the right material is at the right place at the right time while optimizing working capital. Optimize your business as a whole, from top...
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  • 16
    arc.ops

    arc.ops

    Arcstone

    Attain capabilities to track and trace materials, energy, labor, and other inputs are used during the production process. Measure manufacturing productivity and gain insights into improving your processes. Manufacturers will be able to identify problems and make data-driven decisions based on insights and customizable reports. Easily manage equipment and other tools, as well as execute preventative and predictive maintenance. Automate custom user-defined process orchestration to configure...
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  • 17
    42Q MES
    42Q provides users with a cloud-based Manufacturing Execution System (MES) that offers advantages in efficiency and cost relative to legacy, on-premise solutions. 42Q provides users with global visibility of production, metrics and data analytics for multiple locations, and is accessible from anywhere in the world. 42Q is a proven manufacturing solutions for highly regulated industries to ensure accuracy, reliability, and automatic generation of quality records. 42Q customers range from smaller...
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  • 18
    ProfitFab ERP

    ProfitFab ERP

    Micro Concepts & Solutions

    For more than twenty-five years, ProfitFab has been successfully providing control and profitability to Job Shops, Sheet Metal Shops, Machine Shops, and other OEM/Make-to-Order manufacturing industries worldwide. The most complete and accessible port of entry to Enterprise Resource Planning. Manage and coordinate daily operations and customer interactions, from quote to invoice. ProfitFab ERP software is designed to implement and streamline management processes, allowing businesses to quickly...
    Starting Price: $1250 one-time payment
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  • 19
    ProfitKey ERP

    ProfitKey ERP

    ProfitKey

    Are you interested in increasing your manufacturing productivity, improving profitability, having an environment that doesn’t constrain growth? ProfitKey has been helping custom manufacturers move from the world of spreadsheets or applications that don’t talk to each other for over 30 years, and we can help you too. ProfitKey's PK 8 is a robust, intuitive ERP application software specifically designed to the needs of small to mid-sized custom manufacturers. Streamline operations and gain...
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  • 20
    Axelor

    Axelor

    Axelor

    ...: Axelor Commerce Low Code Platform: Axelor Platform Enjoy a modern design and intuitive navigation. Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 21
    Infor LN
    Discrete manufacturers around the world use Infor LN™, both on-premises and in the cloud, to gain the visibility they need to quickly respond to customer, supplier, and regulatory needs, with no software customizations required. Identify trends and develop actionable insights from your data. Optimize supply chains end-to-end, from planning and procurement to orchestration and fulfillment. Add fields, tables, and new business logic to screens and reports without customizing source code. Manage...
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  • 22
    Genius ERP

    Genius ERP

    Genius Solutions

    Genius Solutions is a complete enterprise resource planning (ERP) solution, including software, implementation services and field expertise for small to mid-sized custom manufacturers. Genius ERP is built for manufacturers handling make-to-order, engineer-to-order, custom-to-order and assemble-to-order manufacturing. Accurate estimating, product engineering, inventory control, production planning, accounts management, field services and complete oversight: one system that helps simplify complex...
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    15 Ratings
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  • 23
    EFACS E/8

    EFACS E/8

    Exel Computer Systems

    ... has been continuously developed, in-house, from our offices in Nottingham in the UK since 1985. Exel has a commitment to its development led strategy to ensure EFACS E/8 can meet the needs of our clients now, and into the future. Modern CRM should be capable of capturing and managing all interactions with your customers and prospective customers. EFACS E/8 does just that, whilst allowing interrogation of other parts of the system via drill-throughs, reducing navigation through system menus.
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  • 24
    edinn M2
    Founded in 2004, edinn is becoming one of the world’s most popular Industry 4.0 Platform as it is used by thousands of customers around the world. Edinn is the base platform for any Industry 4.0 project, because it includes the necessary “core” elements and, on them, using the favorite development environment, it allows to solve any need through its standard API. That is why leading companies that are edinn partners use it in their Industry 4.0 projects. Edinn produces the platform...
    Starting Price: €29/process
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  • 25
    ManEx

    ManEx

    ManEx

    CUBE’s unique part numbering system and innovative Material Tracking & Control (MTC) feature allow you to save time, money, and warehouse space. These features of CUBE allow for bulk ordering of parts across various customers, plus easy location of items in the system via their consistent, easy-to-understand part numbers. CUBE’s unique concept for consolidating customer requirements by sorting for all like parts also creates higher purchasing power and reduced labor hours. CUBE uses Dynamic...
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  • 26
    OptiProERP

    OptiProERP

    OptiProERP

    OptiProERP is a complete, all-in-one ERP solution that manages and streamlines all aspects of a manufacturing and distribution business. OptiProERP delivers best-in-class industry functionality embedded into SAP Business One, the market-leading business management platform for small and midsize enterprises. Customers gain an end-to-end business management solution, including financials, accounting, sales, CRM, and industry-specific functionality that fully leverages deep industry expertise...
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  • 27
    Qview

    Qview

    Qview Software

    ... as no two manufacturers operate the same. Qview isn’t an ERP, Inventory or accounting system, but is more of a mini MES / MRP system that streamlines your shop. QView allows companies to Create Orders and add Custom Products / Services / Jobs. Each Job can then Flow from Sales into Stations in your Factory. Once the Job has moved through Production your Order Completion team will be notified the Order can be finalized.
    Starting Price: $44 for 2 users per month
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  • 28
    Phenix

    Phenix

    Phenix

    Phenix planning and scheduling software uses Aligned Product Wheels™ to optimize changeovers and inventory, and align production with the business’s customer service, cost and working capital goals. Schedules determine the sequence and timing of the production of hundreds or thousands of different products across multiple production lines. Correct production sequences minimize changeover costs. Every out of sequence product complicates the changeover and wastes time and money. Correct cycle...
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  • 29
    Intraratio DataCard
    Our mission is to help our customers grow, expand, and realize exceptional ROI through operations solutions that are intuitive, powerful, and easily deployed without losing their competitive edge. Our Manufacturing Execution System and Yield Management products drive innovation and operational excellence at companies large and small. By leveraging automation and data capture technologies on the production floor and engineering lab, we bring traceability, IoT integration and data driven...
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  • 30
    KITARON

    KITARON

    Geosoft Systems

    KITARON Explore is a limited version of the KITARON ERP&MES system that enables management and control in real-time all the logistical needs of the organization. such as customers, orders, purchasing, inventory, warehouses, employees, and more. Tracking in real-time production data by receiving updated data from robots, machines, and employees. Collecting production data in a central database received directly from the machines. Connecting the Kitaron ERP system to machine controllers. Send...
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