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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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    ReachStream

    ReachStream

    ReachStream

    ...Find qualified prospects, export our datasets and initiate contact. Schedule meetings, optimize your outbound strategy, and create robust campaigns. Take the data-driven approach to accelerate your pipeline and convert valuable customers. Explore new markets and reach new customers globally. Discover interested prospects that fit your ideal buyer profile. Develop data-powered campaigns to generate maximum value and engagements. Source the perfect candidates, find their LinkedIn profiles, job titles and personal contact data. Generate lists of top candidates to incorporate in your campaigns and establish direct communication. ...
    Starting Price: $99 per month
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    Identity Matrix

    Identity Matrix

    Identity Matrix

    ...Set up page intent and lead scoring rules, then store them directly in your CRM for direct outreach. On top of identification, Identity Matrix is the only software in the world that can provide person-level analytics, multi-touch attribution, and full 360 customer journey analysis. Understand exactly where every lead came from, understand the quality of each source of traffic, and analyze every segment of the buyer journey. Meet the world's first person-level insights platform that generates leads, optimizes the journey, and tackles multi-touch attribution. Get a free demo of Identity Matrix or start a free trial today.
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    Starting Price: $149 per month
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    Common Room

    Common Room

    Common Room

    ...Common Room combines engagement happening in these digital channels, product usage, and customer data to deliver intelligent insights and automated engagement that propel success across the entire customer journey. Harness digital engagement as a key input into your customer growth engine. Bring together community, product, and customer data to unlock insights and take action.
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    Accurate Append

    Accurate Append

    Accurate Append

    ...Leverage our powerful API to integrate consumer data seamlessly into your tech stack, CRM, and databases. With just a few pieces of data, build comprehensive customer records that surpass standard insights. Our advanced technology empowers you to dive deep into your customer’s preferences, behaviors, and demographics, enabling personalized interactions that drive results. Generate responsive contact lists that align perfectly with your target audience in just a few clicks.
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    Vericast

    Vericast

    Vericast

    ...Consolidate data from all data sources and make sure it’s clean, current and trustworthy. The result: a complete and accurate view of your customers with a lot less heavy lifting. Vericast can future proof your technology stack by enabling easy integration. Keep what you love, replace what you don’t and never lose connection to the data and insight you need. NXTDRIVE opens a whole new world of possibilities for your customer data.
    Starting Price: $2000.00/month
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    Datafinder

    Datafinder

    Datafinder

    Add high quality verified email addresses to your customer list to provide an additional way to market to your customers. A successful marketing campaign is dependent upon knowing who to target and delivering a message that resonates with your audience. Datafinder’s Phone Append service adds phone numbers and line type to your customer and prospects list. Datafinder enables multichannel marketing campaigns and gives you insights to improve the targeting of your marketing programs. ...
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    Forager

    Forager

    Forager

    Forager scours the web in real-time to find prospects matching your customer personas, then adds them into your CRM to give your sales team superpowers. Forager's engine develops custom crawlers based on the criteria and characteristics you provide, allowing for extreme precision. Forager automatically enriches matching prospects across more than 50 customer and organization attributes, allowing for deeper insight.
    Starting Price: $675 per month
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    D&B Hoovers

    D&B Hoovers

    Dun & Bradstreet

    ...D&B Hoovers is a sales acceleration solution that provides a faster path from prospect to profitable relationship by leveraging data and analytics. B2B sales professionals can engage faster with customers to grow their business. Access comprehensive intelligence on more than 120 million business records. Deliver intelligence and insight into the tools where your sellers and marketers work every day. Intuitive interface and automated workflow features including triggers, alerts, smart lists and conceptual search. D&B Hoovers combines the world’s largest commercial database from Dun & Bradstreet with sophisticated analytics to deliver a sales intelligence solution packed with insight. ...
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    Customers.ai

    Customers.ai

    Customers.ai

    Find your business’s unicorn leads using Sales Outreach Automation and Prospecting Data for companies of all sizes. Fill your sales pipeline automatically with 24/7 automation that leaves no lead behind. Convert engaged Instagram & Facebook audiences into high-value customers of your courses & offers. Launch an automated sales army to do sales development and outreach at a fraction of the cost of human sales reps. Leave no stone unturned, track and follow-up with leads across the most popular customer messaging channels. Run every contact and inquiry through templatized follow-up sequences to quickly qualify and drive prospects down-funnel. ...
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    Enlyft

    Enlyft

    Enlyft

    Enlyft helps B2B companies generate better leads, close more deals, and acquire more customers - faster. Enlyfts AI-driven customer intelligence platform leverages machine learning to profile and predict the buying behavior of millions of companies worldwide, based on technology use, hundreds of business attributes, and real-time buyer intent signals. Increase sales by quickly discovering, prioritizing and engaging with prospects likely to buy your solution.
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    CloudLead

    CloudLead

    CloudLead

    Harness the true power of outbound by acquiring custom data that’s tailor made for your business. Power your sales and marketing decisions with Cloudlead’s custom data points to better personalize your outreach efforts. Maximize your investment on inbound and/or re-marketing activities with enriched verticals. Whether you’re looking for firmographic, technographic, demographic and lead insights, Cloudlead will add-on the insights you value most.
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    Ocean.io

    Ocean.io

    Ocean.io

    ...You can grow your revenue by keeping more customers on board and finding areas for upsell.
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    Amplemarket

    Amplemarket

    Amplemarket

    ...Find the right prospects based on filters like job title, industry, location, Technology stack and many more. Create multiple Customer Profiles and A/B test different target audiences.
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    Goava

    Goava

    Goava

    ...Goava’s recommendation engine helps you focus on your most likely customers. This allows you to spend your time on the right company and maintain relevant and interesting dialogues with your new customers. By working data-driven you can sell both smart and data-driven. You will have more time to sell and better quality of your dialogues with the target group. Goava’s Sales Intelligence platform recommends which companies you and the entire sales team should process next. ...
    Starting Price: $350.88 per month
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    Lead411

    Lead411

    Lead411

    ...Fueled with this information, customers can reach out directly from the platform with the built-in sales engagement tool Reach, which allows sales to send email and SMS messaging cadences and keep track of the hottest prospects. Includes a search as you go Chrome extension
    Starting Price: $99.00/month
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    ZoomInfo Sales
    ...Analyze customer calls, meetings, and emails to drive process changes that impact your bottom line. Build and execute multi-touch sales cadences with our native phone dialer and email tool. Shorten your sales cycle with ZoomInfo Chat, an easy-to-use, data-driven chat bot tool. Set real-time lead alerts to engage best-fit buyers or automate lead-qualifying interactions to free up your internal team.
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    Salutary Data

    Salutary Data

    Salutary Data

    ...This process produces our primary asset – a high-quality, regularly updated database of tens of millions of accurate U.S. contact records. We provide access to this database in multiple products and services. Full and custom file access, API access, Web UI, and custom data feeds. Our target market has demonstrated that it highly values our unique asset, embedding it into its key business applications. Since its founding, revenues, and customers have grown more than ten-fold, with retention rates of nearly 100%.
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    Sprouts.ai

    Sprouts.ai

    Sprouts.ai

    Sprouts AI/ML engine helps you discover advanced Ideal Customer Profile (ICP) variables and create a hyper-precise target account list. Sprouts provides effortless access to multiple databases in one intuitive platform, including CRM integration. Identify demand signals from potential customers, even the sneaky anonymous visitors, and target in-market accounts with precise contact intelligence.
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    Salesfully

    Salesfully

    Salesfully

    ...With over 200 million sales leads, our vast database of consumer (B2C) and business (B2B) data makes it easy for any sales and marketing professional to find and export a comprehensive list of qualified prospects. Our unique platform provides you with all the tools you need to seamlessly build a custom list of business or consumer prospects based on the specific needs of your business Access a whole host of tools to help you get your direct mail, online, or email campaign in front of a targeted audience. Export your leads to use as you see fit. Great for telemarketing, mailers, and more. Salesfully is a web-based software platform designed to provide you with the tools and data need acquire new customers. ...
    Starting Price: $29 per month
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    OpenGTM

    OpenGTM

    OpenGTM

    OpenGTM is an AI-powered revenue intelligence platform designed to unify the entire go-to-market motion, encompassing sales, marketing, revenue operations, customer success, and product teams, around a comprehensive understanding of buyers. By leveraging machine learning, OpenGTM uncovers and activates the attributes of your best buyers to propel lead generation, revenue growth, and customer retention. The platform offers advanced buyer segmentation, deal and lead scoring, revenue forecasting, content creation, and lead sourcing. ...
    Starting Price: $47 per month
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    Apollo.io

    Apollo.io

    Apollo.io

    ...Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.
    Starting Price: $49 per user per month
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    YesData

    YesData

    YesData

    ...YesData enables you to append and enhance your existing data quickly with one click. You can clean contacts individually or in bulk ensuring your customer data is always complete and up-to-date. Get instant access to new customers and prospects. Instead of spending time searching for the right contact and then manually entering them into your CRM, you can spend your time selling.
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    TypeCharm

    TypeCharm

    TypeCharm

    .... ✨ It enriches your prospect data with web scraping and AI-driven question-answering—making your outreach smarter and faster! 🔍 Features: 1. Web Scraping Capabilities: 🌐 Extract company descriptions directly from landing pages 🏢 Gather customer logos 🔗 Pull LinkedIn profiles 📝 Fetch recent LinkedIn posts 🤖 (Coming soon!) AI-powered agent to search and scrape the web for answers to any query 2. AI Question Templates: 🏢/🏠 Is this company B2B or B2C? 🎯 What is this company’s Ideal Customer Profile (ICP)? 💼 What is this company’s main offering? 🛠️ What problem is this company solving? ...
    Starting Price: $25/user/month
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    PowerChord

    PowerChord

    PowerChord

    PowerChord, Forging Brand Connections with Local Customers. Generate new leads. Support dealer sales. Build a stronger brand. PowerChord keeps things moving where brands, dealers, and customers intersect. Taking your brand from a global presence to a locally-relevant message is challenging. It becomes even more challenging when you’re trying to support local dealers, who need leads, promotions, and control of their store information.
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    LeadPost

    LeadPost

    LeadPost

    ...One customer noted, "This technology combined with a compelling offer significantly boosted our overall conversion rate compared to past campaigns without LeadPost."
    Starting Price: $99/month
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    Convertr

    Convertr

    Convertr

    The Convertr platform gives marketers visibility and control over data processes and lead quality to create higher performing demand programs. __________ Data impacts every area of your business, but outdated processes and quality issues hinder growth. Bad leads and poor data quality lowers marketing performance, slows sales, increases costs and causes inaccurate reporting. With the Convertr platform, your entire organization benefits and can stay focused on revenue driving activities...
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    Warmly

    Warmly

    Warmly

    Cut costs and deliver more conversations to your active sellers. Al fueled orchestration of buyer intent delivered automatically. Start seeing ROI in minutes. Buy once through Warmly and gain access to the best-in-class enrichment and intent data to power your automation. Combine intent with action to capture buyer interest in the moment, before your competitors do. Reveal, enrich, and qualify accounts researching you on your site and personalize engagement with them in real-time across...
    Starting Price: $850 per month
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    Clearbit

    Clearbit

    HubSpot

    Data to power your entire business. Clearbit is the marketing data engine for all of your customer interactions. Deeply understand your customers, identify future prospects, and personalize every single marketing and sales interaction. Rely on fresh, accurate data with our proprietary real-time lookups. Then act on new information immediately, with sales alerting and job change notifications. Get company attributes like employee count, technologies used, and industry classification—and get employee details like role, seniority, and even job change notifications, right at your fingertips. ...
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    Followize

    Followize

    Followize

    ...Notice after conversion on your website, Followize automatically sends an alert via email, system and push notification, informing the responsible attendant that there is a new lead for service. At the moment you will only find our extension in Chrome, but our developers are working to change that. No cost per message or number of customers, our extension has no cost. Each team member can use the extension easily and with different numbers. For you to actively interact with your customers, send messages that increase engagement and sales. Followize, your ally in the search for results. Replace the dozens of filters and formulas that prevent your business from growing with an agile tool for distributing leads to your sales team.
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    LeadsLite

    LeadsLite

    Leads Lite

    ...Leads Lite platform can be synchronized easily with your business the way you run your sales, service, and marketing. We maintain history of leads at the minute level. So you know what happened, when and why. Customization and personalization don't involve extra cost. Lead Interaction History and leads interest are easily trackable. It provides charts that help businesses make better decisions. It is easy to customize and get rid of not required fields simply by selecting or clicking a checkbox. You won’t lose brain cells trying to learn this system! ...
    Starting Price: $8 per user per month
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