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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1474 Products for "customer" with 2 filters applied:

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  • 1
    CoreIMS

    CoreIMS

    CorePartners

    ... labor productivity. CoreIMS delivers real-time inventory information in support of better management practices and improved customer service. For Custom Warehouse project we recommend CoreIMS Version 4.0. This edition is Internet/Intranet based with Specially designed, user-friendly Client Application that extremely secure and well suited for use in local or hosted environment. All CorePartners products including Inventory Management Solutions supports barcode scanning and printing
    Starting Price: $30/user/month
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  • 2
    Rastrac

    Rastrac

    Manning Navcomp

    At Rastrac, we offer a vast array of services as well as the ability to create custom, tailored solutions. View the current locations of your vehicles and assets, get and view tracks of your vehicles all from your mobile device. At a glance, see what is happening in your fleet that requires your immediate attention. Monitor fleet health with information about devices not reporting, idle time, speeding incidents, and more. Our non-proprietary GPS tracking devices and software works...
    3 Ratings
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  • 3
    Inspired Portal

    Inspired Portal

    Inspired Technology Systems

    ... the ability to customize our already unmatched ERP system to further suit your unique business needs. "Go Live" in record time with our feature-driven turnkey solution, or tell us what you're looking for and we'll create a custom-written package just for you. WMS, Order Entry and Sales, AR and Billing, Purchasing, AP and Check Processing, Reporting and Graph Dashboards, CRM, Preventative Maintenance, Lot control + traceability, SQF and HACCP Document Management, Scheduling Calendars.
    6 Ratings
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  • 4
    Haulk

    Haulk

    Haulk

    TMS created for the carrier’s comfort. Our car transportation app will help you focus on the main task while cutting out extras. - Streamline Staff and Fleet Management - Improve Order Tracking and Dispatcher Coordination - Easy Navigation with Our User-Friendly CRM - Set your Priorities, Tasks, and Timelines - Access Detailed Reports and Payroll Details Automate Order Processing and Invoicing Haulk has a familiar interface, which was designed with customer care and has all...
    Starting Price: $25 per driver per month
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  • 5
    FuelCloud

    FuelCloud

    FuelCloud

    FuelCloud's comprehensive Fuel Management System delivers real-time monitoring and control for your bulk fuel assets. Our cloud-based platform prevents theft, ensures secure access control, and provides detailed fuel consumption tracking—all accessible from anywhere. Unlike traditional fuel control systems, FuelCloud uses modern technology to combine easy-to-install hardware with intelligent software designed for today's data-driven operations. Our web portal makes it easy to integrate...
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    28 Ratings
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  • 6
    RouteGenie

    RouteGenie

    RouteGenie

    Everything you want in your NEMT software. RouteGenie minimizes your costs by building you the most efficient schedule everyday based on the capacity of your vehicles. On average, RouteGenie customers see a 10-20% reduction in the number of vehicles on the road and miles driven. Once your day gets started, a lot of trip changes are coming: new trips, no shows, driver call offs, and vehicle breakdowns happen everyday. DispatchGenie adjusts in real-time, making live dispatching decisions and even...
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    48 Ratings
    Starting Price: $50
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  • 7
    Flowspace

    Flowspace

    Flowspace

    ..., Walmart, and retail-ready EDI keep your operations connected. API support and cross-team support drive smarter decisions and efficient workflows. Experience truly frictionless fulfillment, optimized for growth, omnichannel reach, and exceptional customer experiences.
    314 Ratings
    Starting Price: Quoted
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  • 8
    Picafuel

    Picafuel

    Picafuel

    ... the board. With Picafuel, fuel retailers can unlock unparalleled scalability and customization, empowering them to grow their business while embracing innovation and staying ahead in a rapidly evolving market.
    6 Ratings
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  • 9
    JOpt.TourOptimizer

    JOpt.TourOptimizer

    DNA Evolutions GmbH

    JOpt.TourOptimizer is an adaptable component to solve VRP, CVRP, and VRPTW class problems for any route optimization in logistics or similar fields. JOpt.TourOptimizer gives full access to modern optimization strategies and already includes many useful functions and algorithms to model various tour optimization problems. The JOpt.TourOptimizer library is easily integrated into any product. It can be customized to meet special requirements or adapt to the industries’ specific needs in which...
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    8 Ratings
    Starting Price: €995
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  • 10
    TRIS Warehouse
    With TRIS Customs Management Solution you can manage all your import, export and transit declarations, certificates and PLDA/AGS declarations. This solution has been developed in collaboration with our customers to be very rapid and user-friendly and includes fully automatic invoicing of Customs information. A particular feature is TRIS CCT which enables you to communicate directly with the European Customs authorities. Intris is the only software service provider in Europe to have obtained AEO...
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  • 11
    NetDespatch

    NetDespatch

    NetDespatch

    NetDespatch is the leading SaaS parcel data management platform for postal and parcel carriers. It enables carriers to provide leading edge web-based applications and services for their customers, that use delivery data directly transferred from order management and warehouse systems to print shipping labels, customs documentation and manifests, as well as generate any required data files. Carriers can also use the platform to make their tracking available from point of despatch to final...
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  • 12
    Loystar

    Loystar

    Loystar

    Whether you are a solo business owner or you have multiple outlets with staff, Loystar gives you all the tools you need for selling and increasing customer loyalty in your business. Take advantage of the powerful inventory management on Loystar with multi-store tracking. Enjoy faster checkout with barcode generation that uniquely Identifies each product in your inventory. Loystar can function without the internet saving you the cost of internet data in your operations. Enjoy powerful loyalty...
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  • 13
    Rocla WMS
    Rocla WMS is a software package for management of goods and material flows in warehouses and manufacturing. Rocla range of logistics solutions, with automated guided vehicles and warehouse trucks as key elements for material movement. The focus of the application is on automated material handling systems for paper reels and various palletised goods. The objective of the Rocla WMS is efficiency in the customer’s intra logistics operations as evaluated from the perspective of several customer...
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  • 14
    SilentDispatch

    SilentDispatch

    Silent Dispatch

    The SilentDispatch software suite utilizes the power of the cloud and its own robust feature set to allow your dispatchers, drivers and customers to easily complete the customer's wish of moving from one place to another. Featuring best-in-class customization capabilities and the ability to scale from five to five hundred vehicles, SilentDispatch allows you to easily manage the chaos of mobile operations. SilentDispatch increases dispatcher and driver more efficiency while minimizing your...
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  • 15
    Gazatem Intellect

    Gazatem Intellect

    Gazatem Technologies

    Intellect is an open source code project. You can manage your projects and teams to create and track the tasks. Features: Build in custom features and addons. Inventory Management. The process of ordering, storing, and using a your all inventory. Real-time inventory control. Reporting or query and analyze the stock and pricing in realtime. Order Fulfillment. The all process of receiving, packing, and shipping an order to customers. Warehouse Transfer. Transfer stock between warehouses...
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  • 16
    Seven Senders

    Seven Senders

    Seven Senders

    Excellent shipping is a competitive advantage and makes your business internationally successful. Connect your company with the leading delivery platform Seven Senders and benefit from the best solution for your international delivery. We make international delivery a perfect experience for your customers – and support you with our services to raise your shipment to a high level. Take advantage of this opportunity! Customize your delivery options with Seven Senders optimally to the service...
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  • 17
    CarrierGo

    CarrierGo

    Blume Global

    Compete with some of the largest trucking companies by digitizing your operations instantly for a low-price and easy onboarding. Collaborate with your carriers and customers in one single platform. Automate invoices and payments. Run your business smoother by digitally managing your drivers. Become the carrier of choice by delivering exceptional customer service. Receive orders on the road. Increase efficiency by digitizing manual processes. Communicate important milestones with your dispatcher...
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  • 18
    Truckwin TMS

    Truckwin TMS

    CarrierNet

    Enter your basic company information like address, contact, federal ID, DOT, and MC numbers. Specify if you want automatic trip numbering and what format. Setup your Freight Billing module with Payment address and invoice numbering. Enter the Customer List. This will consist of billing, origin, and destination customers. Enter the Customer List. This will consist of billing, origin, and destination customers.
    Starting Price: $164.95/month/user
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  • 19
    SupplyAI Aspen
    Aspen enhances retailers' ability to service customers across multiple channels. Giving your customers a responsive experience has never been easier. Retailers can now provide best-in-class service while ensuring that operations run efficiently. Keep your brand experience consistent with custom branded returns portal that is intuitive and easy to use for all your customers across any device. Make reverse logistics deliver faster results. Complete the purchase experience loop by helping...
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  • 20
    StrategIQ Commerce

    StrategIQ Commerce

    StrategIQ Commerce

    Manage your carriers and vendors with auditing, customized KPI reporting, monitoring, and analysis against industry benchmarks. Examine your supply chain across all modes with customized rule-based allocation, categorization, and standardization of your commerce data. Access real-time visibility to your entire shipping network with one integrated platform that provides real-time, proactive, and predictive analytics. Enhance your customer order experience with customized web visibility to order...
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  • 21
    Fleeteco Fuel Management
    Fleeteco is a specially designed by experienced professionals, that provides everything you would like to have to manage your vehicle and fuel consumption. No capital expenditure is needed to acquire it, and the monthly usage charge is minimal. A small percentage of an employee’s time is needed for the productive use of program. More information you can find at www.fleeteco.org
    Starting Price: $1.00/month
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  • 22
    Techdinamics Warehouse Integration
    At Techdinamics, we are deeply rooted in technology standards, formats, and processes. IntegratedFlow is our take on system integrations with a holistic approach in mind. We are ready to connect to many shopping carts, order management systems, ERPs, CRMs, EDI retailers, and Warehouse Management Systems (WMS). Most integrations begin with a proven solution and are then customized to address your customer's specific needs. Most integrations begin with an order, the foundation for integration...
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  • 23
    Thyme Software

    Thyme Software

    Fresh Software Solutions

    We believe in providing the best software solution at the most competitive price for our customers. We also believe that our solution is the most comprehensive solution for the dollar. Our company is built on strong and lasting partnerships with our customers. We value our customers and understand that the relationship goes beyond just software. For over 10 years we have been partnering with our customers and hold that relationship in the highest regard. A true, comprehensive solution means...
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  • 24
    LTLMaster

    LTLMaster

    ComTech Software

    If you are in the transportation business and you're looking for a sophisticated software to automate all office tasks LTLMaster is your best choice ! LTLMaster started as a custom designed for one of our customers who couldn't find an existing solution good enough to satisfy their need. Since its inception in 2006, we have regularly worked to improve its capabilities and ease of use. Every new customer has brought value insight into our system, making it the perfect solution for any asset...
    Starting Price: $499 one-time payment
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  • 25
    Trimble Smartdelivery
    Empower customers, drivers, depot workers, dispatchers, planners, team leaders, business analysts, customers service and others. Give them real-time information, instructions, guided workflows tools and more to make your logistics chain more efficient, accurate and sustainable. Trimble Smartdelivery is a logistics software that makes it easier for your field staff to interact directly with your backend systems. It helps eliminate wasteful admin, optimize resource utilization and improve...
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  • 26
    VONZU Tech

    VONZU Tech

    VONZU Tech

    Thanks to the VONZU digital ecosystem, a screen is all you need to make your business more profitable and agile. Find out how and surprise your customers with an excellent delivery service. The goal is to deliver packages to the customer as accurately, quickly and effectively as possible. Intelligent monitoring of decisions and activities throughout the supply chain. Metrics analysis for smarter delivery to meet customer expectations. Improved customer experience by providing real-time delivery...
    Starting Price: $90 per month
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  • 27
    JUST FREIGHTS

    JUST FREIGHTS

    Manas Freights

    Automated Quotation + Custom Clearance Management + E-Shipping Documents + Smart Automated Invoice + Customer Engagement platform + Trailer Booking management. Get the operational sophistication to achieve, sustain, and scale your Freight Business. JUST FREIGHTS automated quotation management system (QMS) lets you streamline the Quotations you send to customers. Now Send & manage your quotes automatically and allow customer to e-book from your system 24/7. The ocean freight management system...
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  • 28
    ShippingChimp

    ShippingChimp

    ShippingChimp

    ShippingChimp is an order-tracking platform that empowers customers with end-to-end tools to enhance their post-purchase customer experience. Predict delivery exceptions, Notify customers of order locations, capture customer grievances such as lost or damaged items, host a self serve return portal, and collect product reviews at the right time. Our top most priority is to offer you a seamless shipping experience - from label generation to successful delivery. You can count on us for a hassle...
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  • 29
    Wonderment

    Wonderment

    Wonderment

    Deliver delightful, post-purchase experiences. Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications. For eCommerce brands, transparency is your strongest weapon. Wonderment is not just any order tracking app - we give you full visibility into your shipments so you can deliver a delightfully unexpected post-purchase experience. Proactively notify customers about the status of their order, including delayed or lost...
    Starting Price: $20 per month
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  • 30
    Carriyo

    Carriyo

    Carriyo

    Carriyo allows brands to improve their customers' experience throughout the after purchase last mile delivery process, increasing customer retention and operational efficiency. Carriyo automatically captures orders from all your eCommerce and Point of Sale systems and validates drop-off addresses and contact information. Manual shipments can also be created or uploaded through a dashboard. Shipments are automatically routed to the best carrier available for the job taking into account...
    Starting Price: $499 per month
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