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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1438 Products for "customer" with 2 filters applied:

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  • 1
    Shipup

    Shipup

    Shipup

    Shipup creates a branded, reassuring and intuitive post-purchase experience. Turn one-time buyers into loyal shoppers while streamlining your customer support. End buyers’ post-purchase frustration and recruit loyal shoppers with custom notifications, branded tracking pages, streamlined customer support, real-time monitoring, & more. Responding to delivery tickets can be arduous. Shipup gives your support agents unique features so they can quickly and proactively resolve delivery issues. ...
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  • 2
    iView WMS

    iView WMS

    Elite Software Development

    Right out of the box, iView offers: real-time inventory control and management, automatic Bill of Lading creation, user management and access control, exclusive customer portal for your customers, custom scanner application for windows mobile devices, customized barcode system, and much more. Contact us now for more details! iView is offered in a Software As A Service (SaaS) platform and in a self-hosed option. In either option, iView is offered as a lease with no required up-front cost. What makes iView different from other competitors? ...
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  • 3
    NetworkON

    NetworkON

    NetworkON

    NetworkON is an AI-Powered SaaS solution for services and delivery management. Our mission is to help companies scale up and optimize their customer experiences and logistics operations.Our cloud platform connects, automates, and orchestrates technology, customers, and service providers, making innovative delivery and fulfillment automation available to everyone.It provides end-to-end visibility and enables businesses to enhance their operational efficiency by reining costs, streamlining the customer experience, and reducing environmental impact.It is a turnkey solution for On-Demand and location-based businesses that enables intelligent, intuitive, and interactive customer experiences.
    Starting Price: $65
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  • 4
    Dispatch and Logistics

    Dispatch and Logistics

    G and S Software

    ...Speed and Efficiency are Vital Getting where you need to go as quickly and safely as possible dramatically improves customer
    Starting Price: $5 / vehicle / month
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  • 5
    Raft

    Raft

    Raft

    ...Deliver a best-in-class customs experience with automated commercial invoices, packing lists, and transport document processing. Our platform is collaborative across stakeholders and fully integrated into your TMS and visibility services.
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  • 6
    FoodPurby

    FoodPurby

    Technoduce

    ...Technoduce offers you the best ready-made online food delivery script which is similar to Siwggy, Food Panda, Just Eat, Talabat clone which is well optimized for both the web and mobile platform. We provide you with the customized app in your own brand name. Every customer can order their food, at the same time they can able to proceed with payment, admin (who hold the web back end) earns commission from every order, the restaurant receives payment from admin, then delivery staff delivers food to the respective customer. For Live Demo and more information, Reach us: Email: sales@technoduce.com WhatsApp: +91 96293 90003 Skype: sales.technoduce
    Starting Price: $5000.00/one-time/
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  • 7
    Renesent

    Renesent

    Renesent

    ...Given the high demand for e-commerce with the fastest delivery possible, Renesent aims to be the premier place for customers and businesses to deliver goods worldwide.
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    8 Ratings
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  • 8
    Routeranger

    Routeranger

    Routeranger

    When companies like Amazon, Dominos, UPS, DoorDash, etc., deliver goods or services, they keep customers engaged by sending emails and texts with arrival time updates and links to live maps with their order’s location on a map. When done, they send confirmation notices and satisfaction surveys. All this saves time and money and improves customer satisfaction. Routeranger empowers SMBs, even solo operators, to offer this high-tech service.
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  • 9
    Rastrac

    Rastrac

    Manning Navcomp

    ...The Rastrac Web API allows broad control of Rastrac's suite of vehicle tracking features from most programming environments. This allows anything from automated scripting of common tasks to seamless integration into customer user interfaces alongside other business-specific tools.
    3 Ratings
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  • 10
    Srijay Logistics

    Srijay Logistics

    SriJay Techinsights

    Businesses worldwide confront the challenges of customer satisfaction, revenue growth, cost management, risk reduction, and compliance. SriJay TechInsights delivers an exhaustive portfolio custom application development services, to diverse industry verticals. SharePoint Intranet Solution is one of SriJay TechInsights’s intranet solutions for companies and organizations. The SharePoint intranet solution.
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  • 11
    HGTS Web Reservations Manager
    The Hudson Ground Transportation System (HGTS) Web Reservations Manager is an online booking tool for your clients. Simply insert a "Reserve Now!" link on your current marketing website and, upon clicking, your customer will be presented with a customized web reservation site that appears as an extension of your main website. Private, customized portals can be created for your corporate accounts or large groups. Portals can also accept marketing and/or promotional codes helping to increase both customer loyalty and reservation volume. You can enable or hide the types of reservations that you are willing to accept online, and can even adjust them per corporate account profile. ...
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  • 12
    Orion VIS

    Orion VIS

    Orion VIS

    Orion VIS™ is a cloud-based, fleet and powered asset management system employing state-of-the-art telematics, mobile App integration, and analytics that provide real-time performance measurements enabling management to optimize customer satisfaction, driver/operator compliance, fleet/asset efficiency, and increased profitability. Orion VIS™ real-time connectivity, customized reporting, and exception alerts assure optimal performance control. The cutting edge in fleet logistics, workflow and customer support. Cloud-based, fleet and powered assets management system. ...
    Starting Price: $10 per month
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  • 13
    Crown Freight Manager

    Crown Freight Manager

    Crown Data Systems

    CFM is a powerful enterprise trucking software technology resulting in increased productivity, reduced costs, and improved service to your customers – all giving your company the competitive edge. Automated color-coded dispatch makes managing shipments and updating records easy. Dispatch screen can be instantly customized and sorted based on how you manage your dispatching operations. Shipment statuses are instantly available to your customers as updates occur in dispatch through online web-tracking or via EDI. ...
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  • 14
    RFM live

    RFM live

    Blue Crystal Solutions

    Give your customers 24/7 website access to their fleet, inspection sheets and documents by using RFM live. When used with Workshop Pro / CoWorks or Rental Pro documents such as service and inspection sheets, MOT certificates will automatically sync with RFM live, allowing your customers to download them immediately. RFM live will allow your customers to view their fleet, see due maintenance dates, report defects and breakdowns, run service reports and more.
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  • 15
    DQ ODT System

    DQ ODT System

    DQ Technologies

    ...With comprehensive delivery cost reporting by order or by customer, coupled with live updates on driver location, ETAs and delays; ODT provides a complete solution to help provide enhanced customer service as well as optimizing your dispatch and logistics operations.
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  • 16
    RT Locator

    RT Locator

    RT Systems

    ...RT’s Automotive Sequencing is flexible and offers many sequencing methods. RT has continually improved the functionality over the past 20 years. The RT difference is in our relationship and service level with its customers. RT will adapt our software to meet your unique requirements. RT listens to our customers’ needs and turns around requests quickly. Dynamic store rules available based upon velocity, home locations, customer-specified business rules. Manage Empty Trailers and Create Directed Tasks for Empty Returnable Containers. Customer Service can Monitor Drivers ETA’s and History for each Active Trip. ...
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  • 17
    ZioBee

    ZioBee

    CubeXie Software

    Ziobee is a digitally reinvented Delivery Management System to manage and track your deliveries, generating invoices, settling payments up to setting up bulk order deliveries in no time. br Ziobee allows you to customize the platform to match your organization’s needs while allowing you to install additional plugins to better perform deliveries all the while saving your time and money. ZioBee offers a convenient, structures interface which delivers the customers the ease of use they wish for! Customers can self-learn how to operate ZioBee without any assistance. ...
    Starting Price: $50 per month
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  • 18
    Telematics Exchange

    Telematics Exchange

    eTechnology Services

    ...Powerful analytics that transforms data into functional insight for a competitive advantage. Robust analytics to refine risk models, enhance policy pricing accuracy, develop custom insurance programs and increase customer acquisition and retention.
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  • 19
    All Trans Software

    All Trans Software

    All Trans Software

    ...We are committed to the customers’ needs and to consistently deliver the best service experience in the industry.
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  • 20
    DEPOT Core

    DEPOT Core

    Lucrasoft

    ...Providing you with core application features: Users and security roles, print & email infrastructure, export to Excel, audit trails, archiving, inter-department memo system, custom fields for all tables, fallback printers for business-critical processes and much more. Customers, contacts, addresses, remarks, pop-up warnings, enforce references, multi-administration relation pool, customized invoicing/print/email rules per customer, price quotations, non-conformities. Automated actions, report editor, editable SQL overview grid and a wide range of pre-defined KPI's.
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  • 21
    Spring Global

    Spring Global

    Spring Mobile Solutions

    Spring provides one place for sales reps to see everything that’s on their plate for the day. Our tool equips sales reps to successfully engage with customers by providing details into customer accounts, current promotions, and up-to-date performance tracking. Give sales reps visibility into their daily schedules, with internal team messaging, and pertinent customer data while in the field. Give sales reps access to everything they need during a store visit. They can have visibility into all the needs of the customer, including information about current promotions and sales priorities that need to be attended to during the visit. ...
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  • 22
    DealerWare

    DealerWare

    DealerWare

    Dealerware is a fully connected mobility solution that streamlines fleet management at automotive dealerships. The connected, intelligent platform makes dealers more profitable while elevating the customer experience. Dealerware Insights provides broad, fleet performance reporting that leads to optimized fleet utilization for increased revenue. Utilizing Dealerware Insights, OEMs gain access to actionable data that drives fleet program performance and elevates customer experiences. Optimize fleet operations across multiple locations, recovering more cost and providing a consistent, elevated customer experience. ...
    Starting Price: $10 per month
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  • 23
    Freightools

    Freightools

    Freightools

    ...White-labeled system for digital freight forwarders used by multiple global freight brands. SaaS model ensures a rapid return on investment for the cost of one salesperson. Save time for your pricing team and your customers by offering on-demand, simple and all-inclusive pricing. Create customized tracking dashboards to keep your customers updated with real-time shipment status. Offer your clients and suppliers a centralized paperwork system, increase efficiency and reduce back and forth. Freighttools brings together your team and your suppliers so you can provide the best customer care and visibility.
    Starting Price: $39 per user per month
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  • 24
    Infor Logistics Management
    From local warehouse management to international transportation planning and execution, Infor® Logistics Management solutions help ensure that supply chain speed, accuracy, and costs are aligned to meet customer and market demand. Complete global visibility via the Infor Nexus network empowers organizations to improve operations efficiency within the four walls of the warehouse or across the global transportation network. Organizations can realize the lower operating costs that come from optimizing fulfillment, customer experience, inventory management, and improvement in overall supply chain performance. ...
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  • 25
    Veho

    Veho

    Veho

    Veho’s 99.9% on-time delivery rate and average customer satisfaction rating of 4.9/5 are both best-in-class. Veho meticulously tracks every package and notifies the customer every step of the way. Veho’s platform flexes with delivery capacity in real time to meet the demands of our clients. Veho’s robust API and in-house engineering team helps clients get started with Veho in days instead of weeks.
    1 Rating
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  • 26
    Expedient Software

    Expedient Software

    Expedient Software

    ...We believe in forming lasting and rewarding partnerships and strive to continually make people’s lives easier so they can get on with what they do best. Our customers can always rely on our expert advice and service. Expedient cares about you and your business, that is why we place customer service at the very core of what we stand for.
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  • 27
    VizaLogix 360

    VizaLogix 360

    VizaLogix

    Imagine a world where you no longer have to manage service and PM schedules on multiple OEM systems or spreadsheets. A world where real-time monitoring of your customers’ equipment health proactively delivers labor opportunities to you. 360² consolidates your equipment data on a single solution, allowing you to receive timely alerts to help you maximize parts and service opportunities for your dealership. Visualize the typical scenario: a customer’s machine breaks down, leading to frustrated calls, rushed technician dispatch, a frantic search for the needed part, or the loss of an opportunity due to a lack of technician availability. ...
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  • 28
    Shipeasy

    Shipeasy

    Logbase

    ...Shipeasy integrates with third-party carriers like FedEx, Australia Post, UPS, Canada Post, Sendle, and USPS, providing customers with multiple shipping options at checkout.
    Starting Price: $9.99 per month
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  • 29
    ImportGenius

    ImportGenius

    ImportGenius

    ...There’s no better way to identify suppliers, connect with new customers, and learn about your competitors' supply chains. If you're importing from overseas, we'll help you find high-quality suppliers. Our shipping records reveal customers, product lines, and exporting volumes for factories around the world. We provide for a diverse client base that requires keen insight into international trade. Our customers include some of the world's top importers, exporters, freight forwarders and more.
    Starting Price: $149 per month
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  • 30
    entrée
    ...The entrée system will guide you through the process of updating your costs and pricing. Once you define your required gross profit margins, entrée will automatically update customer pricing as your costs change.
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