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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1438 Products for "customer" with 2 filters applied:

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  • 1
    Maxoptra

    Maxoptra

    MaxOptra

    Offering simplified route optimisation and a smarter customer experience, MaxOptra is essential to every fleet operator. Our innovative technology and industry experts will dramatically transform your business and deliver ROI, fast. MaxOptra removes the challenges and complexities of route optimisation. We streamline the delivery experience; enabling our users to offer exceptional customer service through improved visibility, better planning, and first-class route execution. ...
    Starting Price: £35 per month
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  • 2
    ConductorB2B

    ConductorB2B

    ConductorCommerce

    ConductorB2BTM is a cloud-based branded portal that facilitates rapid order entry for your dealers and sales reps. The orders automatically flow directly into your accounting/order management system, so all you do is ship! Customer credit check completed automatically during order creation, showing balance and credit check pass/fail. Orders entered online can be imported on a scheduled basis directly into your ERP system using provided connector or web service interface. Customer credit and status information is retrieved in real-time from your ERP system, not hours or a day later. ...
    Starting Price: $1,495 per month
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  • 3
    AEB

    AEB

    AEB

    ...This lets you fulfill your commitments to supply chain performance and quality. At the same time, you keep the flexibility to respond to surprises – and opportunities. Join AEB's global network of customs brokers and gain access to AEB's international customer base. This makes your customs services easily available to a large group of shippers, forwarders, and other logistics service providers. You can easily and efficiently use each individual component of the AEB customs software by itself.
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  • 4
    Monopile

    Monopile

    Monopile

    ...Our customer care team drives loyalty with a thorough understanding of your brand, customers and products. Warehousing and fulfillment including receiving, storage, pick, pack and ship. Manage licensed products, clients and royalties in one place. Unify your wholesale and D2C retail operations using our distributed order management system.
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  • 5
    Shopmonkey

    Shopmonkey

    Shopmonkey

    Hear from real shop owners who made the switch to the leading repair shop management software. Communicate with customers right within our shop management software to send estimates, updates, and answer questions. Offer your repair shop customers more flexibility, send confirmations and automated appointment reminders. No matter what type of shop you run, Shopmonkey can help you manage your business. Our shop management system offers an all-in-one solution made for your industry. ...
    1 Rating
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  • 6
    Magestore

    Magestore

    Magestore

    ...As the best solution for Magento retailers, our ecommerce POS simplifies retail management and drives growth. With an intuitive interface and built-in analytics, it improves efficiency, reduces costs, and enhances customer satisfaction.
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  • 7
    Resolv

    Resolv

    VistaVu Solutions

    ...Scale confidently with our unique customer success programs that have led to numerous awards and a successful track record of 250+ customers.
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  • 8
    Radial

    Radial

    Radial Inc.

    ...With a strong technology backbone, we enable seamless integration, real-time end-to-end order visibility, and business intelligence to help fast-growing brands build customer loyalty.
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  • 9
    One Step GPS

    One Step GPS

    One Step GPS

    Our high-quality GPS tracking with fantastic customer support is truly changing the industry. Most GPS and software companies view customer support as a waste of resources. They look for ways to automate it, outsource it, or charge extra for it. We think that’s very shortsighted. We see amazing customer support as an essential part of standing behind our product. When it comes to being responsive and proactive, we strive to leave every other GPS tracking company in the dust. ...
    Starting Price: $13.95 per month
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  • 10
    PortPro

    PortPro

    PortPro

    ...After proper implementation and training, we are here to support you all the way. We streamline how you receive shipments & communicate with your customers, helping you become their preferred carrier. Integrated appointment setting and customer messaging. Give your customers a free portal, where they can receive load status updates, access documentation (ie. invoices, PODs) and have visibility over their containers. Instantly receive updates on each driver's load status.
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  • 11
    Shipway

    Shipway

    Shipway by Unicommerce

    ...This helps you sell more while improving your online customer's overall shopping experience from your store. The app gives you full control over the return orders as well, with a DIY return page with all the required questions for refund and exchange orders, automated real-time return order status updates for your customers throughout their return journey, instant refunds, and seamless exchange with variants.
    Starting Price: $19.99 per user per month
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  • 12
    ImportKey

    ImportKey

    ImportKey

    Our artificially intelligent software uses US import data as well as global export and import records to provide you with the advantage you need to make powerful investment decisions. Finding wholesale customers, suppliers, and hot product ideas is a daunting task. Use our AI-driven algorithm to leverage Global & US import and export data as well as US customs data and records to identify the top products, sellers, and buyers in a given day, week, or month. Instantly obtain access to our database of Global & US export and import data as well as trade and customs records of millions of companies and identify supply chain relationships within minutes. ...
    Starting Price: $29.99 per month
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  • 13
    Pallet Connect

    Pallet Connect

    Pallet Connect

    The complete management solution for your pallet company. Bring together, under a single piece of software, customers, suppliers, drivers, warehouse, and finance. Help every pallet company to manage their business and serve their customers as efficiently as possible by offering technological tools. Offer an exceptional sales experience by simplifying and expediting processes by gathering all the relevant details about your customer needs under a single piece of software. ...
    Starting Price: Free
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  • 14
    DingDoong

    DingDoong

    DingDoong

    ...Plus, our app allows merchants to clearly communicate their business availability with their customers as working days, blackout dates, and cut-off times. With DingDoong, you can manage inventory, plan deliveries, and make your customers happy. Say goodbye to the hassle of order management and hello to an efficient, streamlined process.
    Starting Price: Free
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  • 15
    Dynamic Ship

    Dynamic Ship

    Insight Works

    ...Benefits: * Efficient Workflow: Seamless integration with Dynamics 365 streamlines workflow, reducing manual data entry and errors. * Cost-Effective Shipping: Real-time rate shopping empowers businesses to find the most economical shipping options. * Improved Customer Service: Detailed package management and real-time tracking enhance visibility, control, and customer communication. * Simplified Operations: A user-friendly interface with scanning support boosts efficiency and accuracy while minimizing manual tasks. * Informed Decision-Making: Accurate, up-to-date carrier service information and rates ensure better shipping decisions.
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  • 16
    Enatega

    Enatega

    Enatega

    Our open source solution gives you the freedom to customize it according to your needs as a business owner, regardless of the size of your business. The complete toolkit for delivery success; Enatega houses all necessary apps, simplifying your operational needs. Provide your customers with a user-friendly experience with our fast, easy app for customers. Allowing them to choose from a wide variety of vendors and enticing items.
    Starting Price: $997 one-time payment
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  • 17
    Moaah

    Moaah

    Moaah

    Moaah is a one-stop AI-powered customs regulations search engine that transforms global trade rules and data into a structured, searchable interface covering 183 national HS code standards. Users can search by product name or HS code to access AI-driven HS Code Match for 133+ countries, leveraging proprietary accuracy scores based on billions of shipment records and NLP-based proximity analysis.
    Starting Price: $36 per month
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  • 18
    Jobi

    Jobi

    Jobi

    ...It keeps you in touch with your customers and provides them with a valuable tool for tracking services, maintenance plans and more.
    Starting Price: $149 per month
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  • 19
    Elite EXTRA

    Elite EXTRA

    Elite EXTRA, an Epicor solution

    ...By leveraging our solutions, businesses can reduce operational costs, improve efficiency, and exceed customer expectations. Get started today by signing up for a free demo.
    Starting Price: $30
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  • 20
    Track-POD

    Track-POD

    Track-POD

    ...Use our drag-and-drop route planner to import deliveries and collections. Optimize by time, distance, and expense. 2. Generate and print shipping labels. Have your drivers scan packages and items before departure and at the customer's location using our barcode scanner app. 3. Keep customers in the loop. You can share unlimited free email notifications to customers expecting their packages. Include a live tracking link and a dynamic ETA to eliminate all calls on delivery status. 4. Customize our Proof of Delivery template in PDF. We offer a customizable Proof of Delivery template with any subscription plan. ...
    Starting Price: $29 per month
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  • 21
    WorkWell

    WorkWell

    WorkWell Software

    ...The WorkWell Command Center runs on your desktop and provides a complete and easy to use suite of tools for managing your growing business. WorkWell Field Service smartPhone App provides you and your technicians everything you need to know while at customer sites. As the owner of a small business, it is up to you to stay on top of everything. You need to be aware of all the details, including schedules, pricing, appointments, customer expectations, etc. There is a lot to track to retain customers and find new business. WorkWell helps you do this like a management pro while saving you time. ...
    Starting Price: $25.00/month
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  • 22
    Shiprocket

    Shiprocket

    Big Foot Retail Solutions

    An eCommerce logistics and shipping software solution. India’s #1 eCommerce shipping solution, trusted by over 1 Lac brands and entrepreneurs for lowest shipping rates, widest reach and best customer service. Mobile app, no monthly fee, discounted shipping rates, COD facility, user-friendly platform, pickup from origin and tracking for customers. Integrations with multiple carts and marketplaces, notifications for buyers via SMS & Emails, CORE, multiple pickup locations and widest reach. NDR/Exception order management tool, Reduced RTO rates, advanced analytics and reporting, CORE – ML based self learning solution and unified support.
    Starting Price: $15.00/month
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  • 23
    DelyvaX

    DelyvaX

    Delyva

    Scale up your delivery service business with DelyvaX DelyvaX is an end-to-end Cloud Delivery Management Software with your own driver and customer apps. The best delivery management system for eCommerce, delivery service, courier, logistics, taxi, manufacturing & on-demand companies; with service comparison and seamless order processing. Comprehensive and integrated delivery management system, from customer order to delivery - the best platform to deliver operational excellence and superior customer experience.
    Starting Price: $25/month
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  • 24
    Mandata Go

    Mandata Go

    Mandata Group

    ...Automate your manual processes to stop duplication of effort, save time, and create a digital audit trail, from job planning to proof of delivery (POD), freeing you up to manage and grow your business. Oversee your entire operation and keep colleagues and customers informed of consignment progress in real time. Customers can log in to their own self-service portal to check the status of their jobs without having to call the depot for updates.
    1 Rating
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  • 25
    Shippo

    Shippo

    Shippo

    ...Manage shipping for all of your sales channels and get access to exclusive discounts from USPS, UPS, FedEx, DHL + 80 more, automated workflows, detailed tracking and notifications, seamless returns, international customs declarations, and more.
    903 Ratings
    Starting Price: Free
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  • 26
    TeleNav Track
    Make driving safe and enjoyable with best-in-class navigation and location-based services for precise and personalized driving experiences whether it is a daily commute, a weekend getaway, or adventures off the beaten path. Build a lasting digital relationship with your customers. Everything your customers need to enhance their driving experience – directions, entertainment, car controls, calendar, phone, commerce - are just a simple touch or voice command away. Give customers a safe and personalized way to find and pay for things on-the-go. A cup of coffee, a fill-up, a parking spot or dinner on the way home. ...
    Starting Price: $24.99 per month
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  • 27
    ChannelApe

    ChannelApe

    ChannelApe

    Increase conversion with 'customer date promise'. Generate excitement with presell ability. Exceed expectations with real-time visibility and on-time deliveries. And gain recurring customers that boosts your bottom line. All with intelligent inventory and order management software. Gain an inventory and order management software built for high SKU fashion brands looking to offer a best-in-class customer experience.
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  • 28
    Titanwinds TMS

    Titanwinds TMS

    Titanwinds

    ...Our trucking software scales to meet the needs of our varied customers, which is why we offer various different pricing options. The main difference between these levels is the degree of customization and support we are able to provide. The bigger the operation, the more work will be needed to create a solution fitted to your company’s way of doing business. For our Entrepreneur level clients, we are able to develop custom reports and integrations.
    Starting Price: $135 per user per month
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  • 29
    Outvio

    Outvio

    Outvio

    ...Take advantage of our AI to deal with delays before your customers even know about them
    1 Rating
    Starting Price: €29 per month
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  • 30
    Cigo

    Cigo

    Cigo

    Cigo, The new standard in last-mile management. An innovative cloud solution to increase deliveries, service calls or pick-ups, scale efficiently and provide your customers with a perfect last-mile experience. Route Management at Your Fingertips. With our feature rich web platform you can dispatch, optimize, report and fully control your customer's last-mile experience. Enhance Customer Experience. Give your customers an amazing experience, keep them in the loop with real time SMS and Email tracking as well as a seamless review process. ...
    Starting Price: $99 per month
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