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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1445 Products for "custom" with 2 filters applied:

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  • 1
    NetworkON

    NetworkON

    NetworkON

    NetworkON is an AI-Powered SaaS solution for services and delivery management. Our mission is to help companies scale up and optimize their customer experiences and logistics operations.Our cloud platform connects, automates, and orchestrates technology, customers, and service providers, making innovative delivery and fulfillment automation available to everyone.It provides end-to-end visibility and enables businesses to enhance their operational efficiency by reining costs, streamlining...
    Starting Price: $65
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  • 2
    DealerWare

    DealerWare

    DealerWare

    Dealerware is a fully connected mobility solution that streamlines fleet management at automotive dealerships. The connected, intelligent platform makes dealers more profitable while elevating the customer experience. Dealerware Insights provides broad, fleet performance reporting that leads to optimized fleet utilization for increased revenue. Utilizing Dealerware Insights, OEMs gain access to actionable data that drives fleet program performance and elevates customer experiences. Optimize...
    Starting Price: $10 per month
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  • 3
    Infor Logistics Management
    From local warehouse management to international transportation planning and execution, Infor® Logistics Management solutions help ensure that supply chain speed, accuracy, and costs are aligned to meet customer and market demand. Complete global visibility via the Infor Nexus network empowers organizations to improve operations efficiency within the four walls of the warehouse or across the global transportation network. Organizations can realize the lower operating costs that come from...
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  • 4
    Dispatch and Logistics

    Dispatch and Logistics

    G and S Software

    Dispatch and Logistics is the feature-rich, high availability solutions that optimizes operations making it easier to dispatch orders, reconcile tickets, organize schedules, streamline invoices, communicate with operators, improve productivity, and delight customers. It is SO easy to use! Our solutions are easy to learn and an effective and efficient way to manage operators, vehicles, customers, and your business. It reduces the errors that are common amongst legacy processes, increases...
    Starting Price: $5 / vehicle / month
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  • 5
    Raft

    Raft

    Raft

    Raft empowers freight forwarders to deliver more value to customers by automating the entire freight journey for complete transparency and control. Our intelligent logistics platform works with your TMS to orchestrate, automate and streamline data processing, transactions, approvals, and workflows across the shipment lifecycle, improving communications and collaboration for all stakeholders. Our platform integrates with your TMS to give your employees and customers a centralized hub through...
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  • 6
    VizaLogix 360

    VizaLogix 360

    VizaLogix

    Imagine a world where you no longer have to manage service and PM schedules on multiple OEM systems or spreadsheets. A world where real-time monitoring of your customers’ equipment health proactively delivers labor opportunities to you. 360² consolidates your equipment data on a single solution, allowing you to receive timely alerts to help you maximize parts and service opportunities for your dealership. Visualize the typical scenario: a customer’s machine breaks down, leading to frustrated...
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  • 7
    VisionCore

    VisionCore

    Comtech Solutions

    The VisionCore Software Developer Kit (SDK) makes it easy for you to customize the forms in VisionCore without source code and stay current with our latest releases. You can create new forms using Visual Studio. Using our SDK you will be able to keep all your customizations in projects separate from VisionCore making upgrading easy. Visual Studio allows precise customization to VisionCore as if you had the source code without the need to spend countless hours understanding the source code...
    Starting Price: $4999 one-time payment
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  • 8
    RoutingGuides.com

    RoutingGuides.com

    TransportGistics

    Reduce freight expense and noncompliant shipments. Simplify production, maintenance and distribution of routing guides. Secure access to account numbers and proprietary information. Eliminate the need to print, distribute and track the receipt of your new or updated routing guide. Transform your routing guide from static to dynamic. Automatically track acknowledgments and vendor access. Achieve competitive advantages by customer and supplier working together strategically. All supported by best...
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  • 9
    ProShip

    ProShip

    Quadient

    ProShip empowers its customers to ship at lightning speeds, stay carrier compliant 24/7/365 and build stronger-than-ever customer revenue streams. ProShip’s time-tested technology and advanced functionality continue to remain unmatched. Customers who choose ProShip, choose the number one in speed, compliance, reliability and experience. Whether you’re an enterprise retailer, a distribution company fulfilling high-volume package shipments or a manufacturer delivering direct-to-consumer (DTC...
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  • 10
    Cabookie

    Cabookie

    Negup Solution

    Days of having a hard time running your taxi business have long gone! The technological advancement has entirely taken care of your hassles by making possible the development of responsive and efficient taxi website. The taxi booking app comes with all possible conveniences for customers to book transfer services from the comfort of their mobile phones or smartphones. From taxi booking software, you can provide your customers with an enhanced experience by developing high-end taxi...
    Starting Price: £400/one-time
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  • 11
    FleetTA

    FleetTA

    FleetTA

    A powerful web based platform for dispatching and managing tasks, streamlining your business operations, tracking drivers GPS location in real time, empowering your business with reports. Native ios/Android field force mobile App for drivers to interact with dispatchers and customers, receive on demand or scheduled tasks, drive to the destination of their tasks. Keep your customers engaged and informed with easy mobile web experience, allowing customers to track their tasks in real...
    Starting Price: $30 per month
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  • 12
    Sendcloud

    Sendcloud

    Sendcloud

    The all-in-one shipping platform for e-commerce. We help +15,000 e-commerce businesses save time, effort and money on their most frustrating process- shipping. Connect to your favourite carriers and ship worldwide. Get flexible. Sell more by offering shipping options from the world's best carriers. Ship faster. Build a custom workflow to pick, pack, and print shipping labels at light speed. Build your brand. Delight your customers with fully branded tracking emails and pages. Take charge...
    Starting Price: €45 per month
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  • 13
    WISMOlabs

    WISMOlabs

    WISMOlabs

    Provide an outstanding post-purchase experience to customers through shipment tracking, notifications, and more. Generate 20-30X ROI, build brand loyalty and improve LTV by 100%, increase customer satisfaction and reduce WISMO support calls by up to 90% ✅ Generate 20-30x ROI with unlimited marketing possibilities Upload marketing messages, break your customers into segments, and show different marketing assets to different customer segments at different times. ✅ Logistics visibility...
    2 Ratings
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  • 14
    Alloy Automation

    Alloy Automation

    Alloy Automation

    Alloy Automation is a no-code ecommerce automation tool used by leading brands and agencies to automate tedious tasks across fulfillments, marketing, and operations. Enrich customer profiles in your system of record and notify your team of churn, renewals, etc. Centralize customer data in your support desk and automate actions loyalty, 3PL, & UGC apps. Export analytics dynamically and configure internal Slack reporting. Use data from dozens of different channels to segment customers...
    Starting Price: $120 per month
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  • 15
    KlearNow.AI

    KlearNow.AI

    KlearNow.AI

    The fastest way to clear customs, track shipments and access your critical data in real-time. KlearNow’s customs clearance and drayage marketplaces enables customs brokers and transporters to deliver unprecedented real-time visibility needs of importers, exporters, and freight forwarders. AI platform extracts the right information every time, no more costly data entry errors. Centralized, searchable data storage from anywhere, anytime. Real-time tracking alerts you to imminent demurrage and per...
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  • 16
    Calcurates

    Calcurates

    Calcurates

    Meet Calcurates, our cloud-based entire shipping solution that calculates and shows the right rates to your customers. Top shipping challenges are now solved. Reduce the gap between shipping costs you bear and shipping fees customers pay to you. Easily integrate with major shipping carriers (DHL, UPS, USPS, FedEx, and more). Provide a shipping choice and better experience to your customers. Customize your shipping methods and rates. Single and solid solution instead of dozens of extensions...
    Starting Price: $49 per month
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  • 17
    Outerspace

    Outerspace

    Outerspace

    Our supercharged solutions power the best customer experiences in the world. Your 3PL can be your competitive edge. We’ve redesigned every process to be brand-first and customer experience-obsessed. We've engineered success into a science. More control for eCommerce management. Seamless integration between Shopify and our WMS. Self-service ship via edits, updatable until order dispatch. Shipping rate optimization to minimize costs. Priority flagging and order holds. Granular order waving...
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  • 18
    ClickPost

    ClickPost

    ClickPost

    Provide a delightful post-purchase customer experience to reduce returns and convert one-time shoppers into loyal customers. When choosing a brand, 58 percent of buyers find the post-purchase experience to be the most significant parameter. ClickPost provides you with a unified API platform to bring collaboration and visibility while leveraging logistics intelligence to reduce exceptions and real-time tracking with predictive analytics to enhance customer experience. To build trust with a brand...
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  • 19
    TraceItUp

    TraceItUp

    Traceitup

    TraceItUp drives incredible customer satisfaction and enables flawless fleet management, efficient kitchen planning, and dispatching. Track your driver locations and ETAs, plan your kitchen operations, and dispatch orders. Customers track their orders without any app required and leave invaluable feedback. Forget about "where is my order?" calls from your customers. No more phone calls, location sharing, and text messaging with drivers. Easily collect and make payments without any receipts...
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  • 20
    stockinstore

    stockinstore

    stockinstore

    Join leading retailers, franchises, and wholesalers of all sizes choosing our award-winning solutions to sell more online and in stores. Deliver a better customer experience and streamline your business processes with our SaaS click & collect BOPIS solution. Access unique, real-time customer demand data for products across your entire store network. Understand what customers are searching for online and going into stores to purchase. Uncover real-time lost sales opportunities at the product...
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  • 21
    ServiceWorks

    ServiceWorks

    Service Works

    One stop platform for everything needed to run, grow and transform a business. Cloud Based SaaS Solutions for managing complete business operations. Mobile App for Running Business on the Go on Android and iOS. Integration with third party systems for payment, inventory and work order. Why Choose Service Works? 1. Ease of Use: Designed for novice users in mind. Speed of completing transaction is key consideration. 2. Customizable: Every industry has different nuances. We customize to fit...
    2 Ratings
    Starting Price: $49/mo for unlimited users
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  • 22
    Vehicle Fleet Manager

    Vehicle Fleet Manager

    Vinity Soft inc.

    With a list of features more comprehensive than anything we’ve ever produced, Vehicle Fleet Manager 5.0 delivers a complete fleet management experience. Assign vehicles to your employees, track vehicle expenses, create maintenance programs and service schedules, create work orders and invoice them to your customers (if that's what your business does), track and record inspections and issues, efficiently manage your parts inventory, monitor fuel consumption, track vehicle values...
    Starting Price: $160.00/one-time
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  • 23
    PULPO WMS

    PULPO WMS

    PULPO WMS

    ... productivity. The world-class open API of this software-as-a-service solution makes it easy to integrate to accounting or ERP solutions like Quickbooks, Microsoft Dynamics and SAP. Companies using eCommerce platforms like Shopify, Magento and plentymarkets can profit from increased stock accuracy, improved returns handling and faster shipping to their end customers. Managing products with lot numbers, expiration dates or serial numbers are some of the many advanced features that PULPO WMS offers.
    6 Ratings
    Starting Price: $590
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  • 24
    RF-SMART WMS
    ...-SMART also has WMS products for JD Edwards and Microsoft AX/D365. RF-SMART serves 3,000+ customers across these different products. Our inventory management solutions provide real-time visibility into your operations. As a mobile scanning Warehouse Management System (WMS), RF-SMART gives you full traceability from the receiving process all the way through delivery.
    2 Ratings
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  • 25
    Logistia

    Logistia

    Fespore IT

    ... your own rules and plan the routes in seconds to save hours of manual work. You can optimize routes using real-life factors such as vehicle load, the number of drivers, lunch breaks, driver sick days, and tight time windows, all while you enjoy a sip of your morning coffee. If the driver is on the move, you and the customer will know for predictability and transparency. Available in English, Spanish, French, Italian, German and Romanian languages.
    Starting Price: $19 / driver / month
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  • 26
    AllRide

    AllRide

    AllRide Apps

    .... AllRide has 5 products: 1. AllRide Cab - for Cab Rental businesses like ridesharing, limo, and cab services 2. AllRide Bus - for public transport, employee transport, shuttle services 3. AllRide Ebike - for scooter/bike rental businesses. 4. AllRide Logistics - for logistic businesses like truck booking solutions. 5. AllRide Delivery - for Food, Grocery, Courier, Retail/Ecommerce, Cannabis Delivery Pricing: 1. License-based customized solutions 2. Subscription-based
    1 Rating
    Starting Price: $13/vehicle/month
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  • 27
    A to Z Dispatch

    A to Z Dispatch

    Core Dreams Innovations Pvt Ltd

    ... features: Android and iOS Driver Apps: Customized applications for both Android and iOS platforms, providing drivers with a user-friendly interface for managing their trips and interacting with the dispatch system. Android and iOS Passenger Apps: Passenger apps for both Android and iOS platforms, enable users to easily book, track, and manage their taxi rides. Dispatch Console with Advanced Booking:
    6 Ratings
    Starting Price: $99/month
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  • 28
    worxTMS

    worxTMS

    worxTMS

    worxTMS is a complete Transport Management System designed specifically for small to medium-sized transport companies. It combines robust accounting features with fleet and logistics management to help businesses streamline operations, reduce costs, and boost efficiency. worxTMS lets you manage invoices, track expenses, schedule deliveries, monitor vehicles, and stay compliant—all in one easy-to-use platform. It integrates seamlessly with Xero, QuickBooks, Sage, FrontAccounting, and...
    1 Rating
    Starting Price: $9.99/Month/Unlimited Users
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  • 29
    Jobi

    Jobi

    Jobi

    ... to stay connected with customers. Customers can track service plans, warranties and service history right from their phone. Maintain relationships and ensure customer satisfaction. Easily track purchasing trends on the real-time results dashboard. As a contractor, the jobi homeowners app is branded for your contracting business complete with your company logo. It keeps you in touch with your customers and provides them with a valuable tool for tracking services, maintenance plans and more.
    Starting Price: $149 per month
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  • 30
    Scope

    Scope

    Riege Software International

    Designed as integrated forwarding software for air freight, ocean freight and customs, Scope has evolved into the Digital Standard for freight forwarding and Customs, which accelerates all processes and procedures. Through integration of external ERP/WMS, Scope enables cross-system collaboration and network building, with focus on improved visibility for all stakeholders, quality enhancement, increased productivity, cost reduction and revenue improvement, customer loyalty and employee...
    1 Rating
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