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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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1445 Products for "custom" with 2 filters applied:

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  • 1
    VAMOSYS

    VAMOSYS

    VAMO Systems

    We are humble, honest, and hardworking people. We believe in competing on a global scale and strive to excel in everything we do. We focus on long term benefits and relations. If we were wrong, we accept our mistakes, correct it, and move forward. Our products are aimed at adding value to the customer by maximizing fleet efficiency. We will never involve any product line in which a customer sees a conflict of interest. For instance “Freights”. We want to be seen as the best technology provider...
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  • 2
    EnergyElite

    EnergyElite

    Structured Management Systems

    Our solution is to simplify the process. Instead of receivables spread across product lines, the EnergyElite Accounts Receivable Module allows for a single A/R record, regardless of the customer’s location or product mix. The EnergyElite A/R module has given the industries we serve centralized customer service that is global to all the SMS modules. With a single A/R, all types of customers can be accommodated with one receivable system. There’s even an advanced global credit module for all...
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  • 3
    OrderStorm

    OrderStorm

    OrderStorm

    Energize your online business with the ecommerce solution that integrates into your existing website seamlessly. Sell B2C, B2B, physical products, services, downloadable products, and even events on one platform. Achieve excellent customer service with fully integrated CRM and order management. To excel in customer service, order and customer management must be smooth and efficient. OrderStorm eommerce offers Order Management CRM through a Notes screen on the bottom of every order, product...
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  • 4
    Trackr

    Trackr

    Shopify

    Integrates with 900+ carriers worldwide, so you and your customers always know where each package is. Let your customers track order status by enabling automated email notifications. No more “where’s my order” complaints. Support AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet & ePacket (China Post, China EMS), easily hide Chinese origins. The parcel tracking app provides a branded experience by simply customizing the tracking template to match your store design. You can choose colors...
    Starting Price: $9 per month
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  • 5
    nShift

    nShift

    nShift

    The global leader in parcel delivery management and shipment. This enables our customers to deliver a better customer experience, improve customer satisfaction, provide a full range of delivery options, create new revenue opportunities, and develop sustainable delivery options. This empowers them to achieve scalable and strategic growth. By helping improve customer loyalty and the customer experience. Automate the entire delivery management process to ship anywhere. We are a strategic growth...
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  • 6
    ShuttleControl

    ShuttleControl

    Vinctus Technologies

    The mobility platform for business. ShuttleControl is the mobility platform businesses use to enhance customer experience and operational efficiency. Shift gears into the fastlane. One platform with all the features you need to provide an experience your customers will remember. Giving your customers a modern experience is not enough. Stay ahead by having the features to personalize the experience around your brand. One platform with all the features you need to streamline any mobility...
    Starting Price: $29 per month
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  • 7
    GoFor

    GoFor

    GoFor

    Late deliveries are frustrating for everyone. Choose a last mile partner that can help you deliver on time, every time. Get customers what they need when they need it and watch your customer satisfaction scores climb. Your customers will reward you for fast, reliable delivery by coming back again and again. Disrupt the competition – and win – with on-demand delivery that’s as fast as it is simple. Your customers’ delivery expectations can put you in a difficult situation. With GoFor, you can...
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  • 8
    Radaro

    Radaro

    Radaro

    Track every minute, from your store to your customer’s door. Radaro reduces your operational costs whilst offering real-time insights over your in-house and third-party service providers with unprecedented customer insights. Transform your last mile and service delivery, today. Book a demo to see how Radaro can improve your delivery efficiencies by more than 30% and create an engaging branded customer experience. Revolutionize your last mile and service delivery, today. Create and manage jobs...
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  • 9
    DoDo LastMile
    Last-mile and speed of delivery affect customer satisfaction. With DoDo LastMile you leave nothing to chance. The goods are delivered on the same day by trained couriers. They arrive on time and leave the best impression. Today’s customer is looking for express delivery, reliability, and detailed information about the current status of the order. We have advanced solutions and couriers who deliver a positive shopping experience. Gain a competitive advantage. Today, fast delivery fundamentally...
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  • 10
    FlavorCloud

    FlavorCloud

    FlavorCloud

    With 300+ carriers, your customers get the best, fastest delivery routes for every country worldwide. If one carrier hits a problem, we can access many more. FlavorCloud customers see an average of 11% in international cart conversion because our rates and customer checkout experience really are that good. Our algorithm delivers the best shipping rates and guaranteed duties-paid options. Automatically, every time. FlavorCloud takes care of the whole global logistics process, including all...
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  • 11
    EliteManufacturers

    EliteManufacturers

    Elite Dynamics

    Create and monitor your aftersales & work tickets with full visibility over the process across all customers. Monitor your customer aftersales tickets with the ability to mobilize your teams whilst providing them with all the necessary information. Reduce manual time spent on managing your engineers and empower them to take control of their jobs whilst on-site whether online or offline. Gain end-to-end visibility of the customer journey from lead to invoice with full control over every step...
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  • 12
    FreshLime

    FreshLime

    FreshLime

    Drive more customers to your local, service-based business with FreshLime’s personalized engagement platform. Customer retention doesn’t have to be complicated. We make it easy for you to bring customers back again and again. Our customer data platform knows the formula for success and automates the process so you don’t have to lift a finger. You worked hard to get your customers. We’ll help you keep them. Competition for your customers’ attention abounds, making it vital for you to have...
    Starting Price: $149.00/month
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  • 13
    Routeranger

    Routeranger

    Routeranger

    When companies like Amazon, Dominos, UPS, DoorDash, etc., deliver goods or services, they keep customers engaged by sending emails and texts with arrival time updates and links to live maps with their order’s location on a map. When done, they send confirmation notices and satisfaction surveys. All this saves time and money and improves customer satisfaction. Routeranger empowers SMBs, even solo operators, to offer this high-tech service.
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  • 14
    Srijay Logistics

    Srijay Logistics

    SriJay Techinsights

    Businesses worldwide confront the challenges of customer satisfaction, revenue growth, cost management, risk reduction, and compliance. SriJay TechInsights delivers an exhaustive portfolio custom application development services, to diverse industry verticals. SharePoint Intranet Solution is one of SriJay TechInsights’s intranet solutions for companies and organizations. The SharePoint intranet solution. Led by a creative and expert team, we design, develop, and deploy a set of customized...
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  • 15
    HGTS Web Reservations Manager
    The Hudson Ground Transportation System (HGTS) Web Reservations Manager is an online booking tool for your clients. Simply insert a "Reserve Now!" link on your current marketing website and, upon clicking, your customer will be presented with a customized web reservation site that appears as an extension of your main website. Private, customized portals can be created for your corporate accounts or large groups. Portals can also accept marketing and/or promotional codes helping to increase both...
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  • 16
    Package.AI

    Package.AI

    Package.AI

    AI powered scheduling, route planning and customer messaging. Feedback and online reviews for reputation management and product reviews. Personalized upsell based on recent purchases and interactions. Our AI-powered chat automates customer interactions in an intelligent and contextual manner. This allows your business to foster stronger customer connections and motivate them to make additional purchases and provide more and better reviews. Personalized campaigns based on delivery experiences...
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  • 17
    Transplace TMS

    Transplace TMS

    Transplace

    We power one of the largest managed transportation and logistics networks in the world. Our tech-enabled solutions platform is backed by the unrivaled combination of innovative technology and a passionate team of domain experts, engineers and data scientists dedicated to thrilling our customers. Our strategic truck brokerage, intermodal and end-to-end capacity solutions are relied on by customers to efficiently and cost-effectively move goods throughout supply chains in North America and Europe...
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  • 18
    Orion VIS

    Orion VIS

    Orion VIS

    Orion VIS™ is a cloud-based, fleet and powered asset management system employing state-of-the-art telematics, mobile App integration, and analytics that provide real-time performance measurements enabling management to optimize customer satisfaction, driver/operator compliance, fleet/asset efficiency, and increased profitability. Orion VIS™ real-time connectivity, customized reporting, and exception alerts assure optimal performance control. The cutting edge in fleet logistics, workflow...
    Starting Price: $10 per month
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  • 19
    Deliveo

    Deliveo

    Mav-IT

    Cloud based delivery management software for courier and parcel services, home delivery or freight forwarding companies. Dispatching is a place to see the whole process in a sensible, logical representation. Customers could track their loads, and our customer service is relieved with questions about shipment status. A well tuned Deliveo delivery system will save you at least one person's work! Enable your customers to track their parcels, add new parcels, print labels and manage their own...
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  • 20
    RFM live

    RFM live

    Blue Crystal Solutions

    Give your customers 24/7 website access to their fleet, inspection sheets and documents by using RFM live. When used with Workshop Pro / CoWorks or Rental Pro documents such as service and inspection sheets, MOT certificates will automatically sync with RFM live, allowing your customers to download them immediately. RFM live will allow your customers to view their fleet, see due maintenance dates, report defects and breakdowns, run service reports and more. RFM Live is completely web-based so...
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  • 21
    Xpeedite

    Xpeedite

    Xpeedite

    Xpeedite offers a powerful backend integration for your business' online ordering system. Integrate your delivery services with our delivery management system to dispatch orders, track deliveries, provide proof of delivery and invoice, all behind the scene! Fully responsive design allows you to access Xpeedite from any browser, on any device at any time. Also available are the iOS and Android app for driver's access. Create online waybills for customers. Use online scan tools for quick...
    Starting Price: $69.95 per month
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  • 22
    DQ ODT System

    DQ ODT System

    DQ Technologies

    Your ability to deliver the RIGHT product at the RIGHT time is one of the main reasons why customers choose to do business with you. But order delivery logistics and tracking isn’t so easy. Driver rosters, complex distribution methods such as buyouts and relay transfers, as well as the sheer number of orders all contribute to add complexity to an already complicated process. Order Delivery Tracking, or ODT, helps with planning and routing while giving complete visibility of the status of every...
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  • 23
    RT Locator

    RT Locator

    RT Systems

    RT offers an Automotive Sequencing solution that can operate as stand-alone software or as a fully integrated module within RT Locator WMS. RT’s Automotive Sequencing is flexible and offers many sequencing methods. RT has continually improved the functionality over the past 20 years. The RT difference is in our relationship and service level with its customers. RT will adapt our software to meet your unique requirements. RT listens to our customers’ needs and turns around requests quickly...
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  • 24
    AfterShip

    AfterShip

    AfterShip

    Get insightful tracking data in one place to resolve delivery incidents faster. Provide the best post-purchase experience to drive customer loyalty and additional sales. Continue engaging customers through seamless post-purchase communications. Get actionable insights into your post-purchase experience and shipping performance. The world’s most rigorous standards for managing information security and privacy. Set up multiple organizations in order to manage multiple stores easily.
    Starting Price: $9 per month
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  • 25
    ZioBee

    ZioBee

    CubeXie Software

    Ziobee is a digitally reinvented Delivery Management System to manage and track your deliveries, generating invoices, settling payments up to setting up bulk order deliveries in no time. br Ziobee allows you to customize the platform to match your organization’s needs while allowing you to install additional plugins to better perform deliveries all the while saving your time and money. ZioBee offers a convenient, structures interface which delivers the customers the ease of use they wish for...
    Starting Price: $50 per month
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  • 26
    Machship

    Machship

    Machship

    MachShip is the simplest, yet most complete freight management system on the market for wholesale, distribution and e-commerce businesses. Effortlessly streamline freight despatch and tracking management into a single platform. Saving you hours in admin and customer service time and removing clunky, manual processes. Reduce invoice discrepancies and save money with our powerful reconciliation engine. Get alerts when your invoices don’t match up, and easily raise queries with your transport...
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  • 27
    Shipup

    Shipup

    Shipup

    Shipup creates a branded, reassuring and intuitive post-purchase experience. Turn one-time buyers into loyal shoppers while streamlining your customer support. End buyers’ post-purchase frustration and recruit loyal shoppers with custom notifications, branded tracking pages, streamlined customer support, real-time monitoring, & more. Responding to delivery tickets can be arduous. Shipup gives your support agents unique features so they can quickly and proactively resolve delivery issues. Inform...
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  • 28
    iView WMS

    iView WMS

    Elite Software Development

    Right out of the box, iView offers: real-time inventory control and management, automatic Bill of Lading creation, user management and access control, exclusive customer portal for your customers, custom scanner application for windows mobile devices, customized barcode system, and much more. Contact us now for more details! iView is offered in a Software As A Service (SaaS) platform and in a self-hosed option. In either option, iView is offered as a lease with no required up-front cost. What...
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  • 29
    Telematics Exchange

    Telematics Exchange

    eTechnology Services

    Insight that drives performance. Turnkey solution for insurance companies. Captures identifiable data from each insureds’ telematics provider. Built-in analytics and customized dashboards to refine risk models, enhance policy pricing accuracy, develop custom insurance programs. Provides the data necessary to improve risk selection, pricing, claim handling, and enables a proactive approach to risk management. Integrated with over 50 Telematics service providers allowing policyholders to use...
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  • 30
    Spring Global

    Spring Global

    Spring Mobile Solutions

    Spring provides one place for sales reps to see everything that’s on their plate for the day. Our tool equips sales reps to successfully engage with customers by providing details into customer accounts, current promotions, and up-to-date performance tracking. Give sales reps visibility into their daily schedules, with internal team messaging, and pertinent customer data while in the field. Give sales reps access to everything they need during a store visit. They can have visibility into all...
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